I haven't visited this location in a while due to a poor experience and an unresolved issue from over a year ago. Today, however, I had quick and efficient service. The employees really made up for the poor management I dealt with previously. Food was hot and fresh as always read more

Chick-fil-A - Fast Food Near Me - Kenner, Louisiana

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This is for food that we had delivered. Been to many Chik-Fil-A locations in other states and it was time for us to have something without going out as we were tired from walking all day in the French Quarter and were in the mood for something we "know". Food was as ordered and expected. I've had bad Chik-Fil-A food that was delivered before in another state and I will say I was a bit concerned with have a delivery. Thankfully, the worrying was without cause. read more

I'm a DoorDasher and I usually have zero issues picking up orders from here but this time it was not the case. It's at the weird time in between breakfast and lunch. I got a lunch order and the employees marked my order as "ready for pick up" when it wasn't going to be started for another 15 minutes. This affects the dasher because it makes it look like the order is just setting there for all this time getting cool when it's not true. This also makes the order look late and that hurts the drivers rating. Not to mention a waste time waiting. This is also cheating on numbers for the company. You're not supposed to bump orders early so you "look" better on times. read more

The restaurant was very clean and had fast service compared to other Chick-Fil-A locations. The portions of the original sandwich and cool wrap were noticeably smaller than standard sizes and their soda all seemed a bit flat, but that happens when the soda needs to be changed. The staff was mostly friendly, excepting the woman working at the register when I ordered with my family. She was pretty rude when we asked for substitutions on the sides. It was also interesting that none of the employees said "my pleasure" as that is the Chick-Fil-A trademark...overall not too bad of a location. read more

Literally only 6 grains of corn and 4 grains of beans. Terrible customer service!!! This chick Fil a was the best few years ago.... read more

Chick-fil-A - Literally only 6 grains of corn and 4 grains of beans. Terrible customer service!!! This chick Fil A was the best few years ago..... - Fast Food Near Me - Kenner, Louisiana

Worst f k en location in New Orleans! Why the f k does it take 25 mins for 2 Burritos pre order thru app!! No apology no thank you nothing!!Never going back read more

Do NOT order at this location! I ordered a bacon, egg, and cheese biscuit with pepper jack cheese ahead of time, and when I arrived they made me wait 15 minutes while everyone else got their orders immediately. I finally got my food, took it out of the bag and realized I got a chicken, egg, and cheese biscuit with American cheese. How does this kind of mistake happen?? I am definitely never coming back here since they screw my order up every single time. read more

I came through the drive thru ordered a chicken noodle soup, 8ct grilled nuggets and a kale salad. Got my salad that I order all the time because it's so good and was told that it was the normal portion size..... This was highly disappointing and I am a regular but will never come back here again due to an employee named Madeline who wanted to argue with me about it. read more

Chick-fil-A - Fast Food Near Me - Kenner, Louisiana

food is excellent and service is great but every time I go in the kids area, it says three and under, and there is a bunch of older kids, climbing up the slide pushing the little kids about 10 children in this tiny little area. Nobody enforces the rules and when you go and say something to one of the workers, it's like it doesn't matter we come here, so my daughter has a chance to play in a safe environment for her age limit and it's just really upsetting that we couldn't even stay longer than five minutes read more

Quick service great food! As usual, I ordered the 30 piece grilled nuggets, I really wish I knew how to do these at home. They are absolutely delicious.. read more

Chick-fil-A is Chick-fil-A. I frequently eat here and have never had major issues with the establishment, and if something is ever wrong, they're quick and eager to correct it. Not sure why the other ratings are so low, but they'll continue to have my patronage. read more

Chick-fil-A - Happy Valentine's Day! - Fast Food Near Me - Kenner, Louisiana

Food was great and the cashier was very polite. Despite the lines being huge as well and the place being busy the tables were still clean and the line went rather quickly. read more

I can't eat much so I usually opt for a kids meal. They have great options for the kids meal. I don't have to get fried nuggets, they have grilled and fresh fruit. The manager is amazing. He is friendly and always hustling. The building is clean and roomy. The play area is a hit with my son. read more

Is sad the when the chicken fil A open in Kenner was a great service for sometime The amount of fries and everything Now a large fries comes half way like they are running out of fries and the sandwich keep shrinking I wish they change that otherwise need to drive to Metairie and see if they serve more fries read more

Chick-fil-A - Purchase proof - Fast Food Near Me - Kenner, Louisiana

I just had a grilled chicken sandwich that tasted strange and after further checking the chicken was rotten in the middle. It was not dog worthy either. read more

App said they had sweet items,I asked what the difference in money was he said I can exchange my two cookies an two brownies for a five count. I don't know barter systems to much but I feel that isn't a true barter deal. I was trying to get a split return but he only seemed to want to do a barter trade off for not even something of real substance. Also put the wrong sauce in my order a whole 8oz of sauce I don't like. read more

Chick-fil-A - The wrong sauce - Fast Food Near Me - Kenner, Louisiana

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The that took my order wasnt vwey friendlt and he messed up my order, plus they gave us the wrong items of food we had to call a manager to switch our food read more

The team's workforce here is effortless. The presentation is impeccable. Each team member moves with a purpose and has clear guidance on their goals. Furthermore, I was elated to see the inclusivity amongst the talent. Oh yes, then of course the main reason for the visit. The food. It's a five star experience. This location has a kids playroom, automated services for both inside and outside operations. Whatever your need, the operations are efficient. A team member even topped my delectable grilled chicken sandwich with a mint. Every customer received one. This team follows through its operations from beginning to end. Great job team, this is the best way to garner repeat business. I look forward to my next visit here. read more

We love the chicken nuggets and waffle fries! I love how organized and quick an order is taken, prepared, and ready whenever we drive through! read more

I'm not sure what's going on with chick-fil-A but every time I go there is BAD attitudes. I get it you're hot and you're tired. I get it I've been there, but maybe consider doing another job. Also not making me grab my own food, as you complain about me not having common sense. Please, improve the staff there. I hate to see this place go down because of the staffing is SO bad! Two times this has happened to me now. Getting tired of it, and you guys aren't cheap. Also you forgot my fork and ranch, next time slow down a little bit. Thank you if I could give 0 stars I would! read more

I went to this location and they added 4 Polynesians to the order that we paid for and proceeded to give me no sauce. They also didn't give me a straw for my drink. The worker taking the order was nice though. read more

Food, Service, was great. The ambiance was totally worth it. I couldn't have a better chicken sandwich in my life. The sauces go so well together. read more

when I entered the restaurant I was greeted however since no one was in line I simply walked around so that I can be called next but when an employee that came from behind the counter stood alone side me she walked up to the cashier and took her order then proceeded to go back behind the counter while she was on the clock. when I was called I asked the young lady to call her manager, when her manager came upfront I explained to her what happened and she rudely told me OK WELL NOW SHE CAN TAKE YOUR ORDER!!! I told her that won't be necessary and left the restaurant i never expected to experience service like that just horrible Service. 11/5/2025 read more

This is the worst chick fil a. I won't go back. Customer service stinks and I got a half gone kale salad. So terrible. read more

Chick-fil-A - Kale salad - Fast Food Near Me - Kenner, Louisiana

I enjoyed the meal and service here. The food is delicious average look but still good. The chicken were fantastic. I will recommend the restaurant to all my family and friends. read more

Looks like this Chick-fil-A's had an update / overhaul. Really clean, nice staff - they got a different thing going on now, bringing food to table. Fresh flowers in vases on table. Cobb salad fresh, filling, and tasty. Had to do a double take once I was inside to make sure this was a fast food place. Really good. Recent bad reviews maybe before the new turn over concept. read more

Very disappointed in the service I received today..... fast don't mean rush me. Upon taking my order, the gentleman didn't wanna be bothered.... I felt rushed. I didn't even get a receipt for my order. Then I had to pull in the front because my food was ready. Like really, I didn't order anything special or something that wasn't on the menu. Then there's all these cones at the window but put you wanna tell people to pull over. How without someone getting their car hit. It's best if you visit this location order your food ahead so you want get caught in that contraption. read more

Chick-fil-A - Fast Food Near Me - Kenner, Louisiana

The CHILDREN coming to the cars needs to be stopped . There is no difference in how fast the line moves based off of kids taking orders outside. Not only that but rain cold heat do they need to be outside. Guest should be able to feel not rushed , look at a menu and order like every other business. read more

So a lot has improved about this location since my last review! I've visited more times than I would like to admit, although my check-ins will surely give me away. The food consistency has drastically improved. Fresh, properly cooked chicken, biscuits and fries are now a regular occurence! The customer service has taken a turn for the better as well. They have a serious system in place for their busiest times of the day in which an employee personally takes your order and payment in the drive-thru line, and an employee stands outside of the drive-thru window handing out meals/drinks. This has seriously improved the wait times and even at though the line is crazy long, you'll be in and out of there in no time. They also have a separate drive-thru lane for mobile order pickup to further expedite the process if you order ahead. Is everything going to be perfectly seamless at each visit? No, and I don't expect that. However I am very impressed with the major improvements I've witnessed since my last review. All in all, glad to bump this place up 2 well deserved stars! read more

Chick-fil-A - Two chicken biscuits to go, please! - Fast Food Near Me - Kenner, Louisiana

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Going through this Chick-fil-A today was a lackluster experience. They had both lanes open but it took a while to get the order in, then drove around to the window didn't have the food ready, moved me around to the front or I sat for 10 minutes as they forgot my order and the only thing hot on my order was the egg whites on my sandwich. The rest of the order of the food was cold and they also forgot to put the items . You guys gotta do better! read more

I love me some Chick-fil-A. The best way to order and pick up food is through the app it makes life a lot easier because this place is always so packed in the drive-through line is very long plus your side now and get rewards on the deal read more

Quick service, polite employees, fresh food everything was great as usual. Always a pleasure.

This a horrible Chick -fill- they are very slow , even if there not a lot of people in line they are still slow I placed order was in the line waiting for over 15 min They didn't put a spoon for my coffee I didn't receive enough condiments that I asked for I then had to park get out of my vehicle and go in to ask I'm disabled which is reason I went through drive-Thur and was told 12 sugars was an excessive amount and therefore she wasn't going to give them to me she gave me five, then I couldn't even drink the coffee because now it's nasty it's like drinking black coffee this manger who was there at 7am proceeded to tell me they only have four workers as if that had anything to do with me will never come here again first time and last . read more

When I think of Chick-fil-A, I think of amazing service and great fast food. Today I ordered a Cobb Salad without the egg and tomatoes. After being in traffic for so long I was starving and was ready to devour my food. I did curbside pick-up. The employee came by with my order...she had very low energy. I don't blame her..it was very busy! However, I was so disappointed when I opened my salad to see eggs and tomatoes. No big deal, I can take it out. It was even more disappointing because not only did they include the eggs and tomatoes, but there was also a piece of hair on the egg lol. The lettuce was also very soggy read more

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Food is great great service keep up the good work used for the catering and eat there normally

If I could give this negative stars I would. They wouldn't take our order because we came in after they closed inside 45mins early. Your hours say 10pm not 9:15pm. Since we walked over from our hotel we asked if we could go through the drive through and they still wouldn't take our order because we were not on a car. So a very nice lady let us go through with and the workers were still very very rude. The lady who was taking cash didn't greet us or anything, I've never had this bad of service before. When we got to the window they were very rude once again they didn't greet us and they made us pull up and wait. They said it very rudely and showed no kindness. At this point I wished I would have went to McDonald's instead at least I know to expect this from them. I honestly would say McDonald's was nicer then this chick-fli-a. Our food when we got it was not good either. The buns were soggy and flat. This was not an good example of chick-fli-a standards. I will never go to this chick-fli-a again and would recommend no one else does. I understand if it is against chick-fli-a's policies to serve someone in the drive through without a car but it's not. And the employees never said it was. We are paying customers and are being discriminated because we didn't have a car. I understand that it could be a safety issue but we they would even take our order after we got out of the line. We would have picked up anywhere they told us to. But all they cared about was not us having a car. We literally went from standing in the drive thru line to in a random persons car just so they would take our order. Also all of this wouldn't happen if they didn't close the inside registers earlier than what they were supposed too. I understand wanting to cleanup and get the inside ready to close but we weren't planning on eating inside we just wanted to take it to go. We should have had our order taken. We even told them we didn't have a car and that we walked her from our hotel. Overall this entire experience was a -5/10 and I would hope management would take better care in hiring employees that actually care about the business and it's customers. read more

Just had the worst, most racist service ever and all I order was a bag of ice. Never being acknowledge by a worker and While waiting alone in the pick up area for 5 mins 3 teen white girls join me in the area. immediately a worker by the name of Alexis asked them what was the name on their order then walked off never looked at me. I spoke up ask if she saw me. she then asked my name then said I don't see that order and walked off. Then another worker by the name of Miriam G. went over to the teens asked the name on their order. Never looked my way. I spoke up again. Finally I was bought a bag of ice filled 1/3 of the way. I made the MOD Akil Smith aware of what took place and ask for a complaint line number. He pointed at a pic on the wall and said get it off of there. There was no number there. Then he said you just make me aware of it and that's it there is no number. While asking for the complaint number Miriam G. screams out "baby I don't care" MOD Akil Smith said abso nothin. This experience has caused me embarrassment and made me extremely angry. read more

If only this location were open when I worked literally next door a few years ago. No. A hotel used to be here. I'm not sure when they tore down the hotel and erected this and a few other spots, but this is great for the area. I came this last Saturday at lunch time and they were PACKED. Despite the fact that they have a double lane drive thru system (two menu boards with ordering systems, merge into one lane), there were two gals standing out in the sun and taking orders. I noticed that cars weren't allowed to go up to the window to pay or pick up their order, someone was outside of the window to process payments and pass the order. I do not know why they have this procedure, but it seemed to be a cluster. The parking lot was FULL. And a bus had just pulled up with kids from playing a sports game. I found a spot in the back, parked, walked in. The line was just barely out the door. I made it through quickly (less than 10 minutes to get in the line to the counter to order). I received my food in less than 10 minutes after paying. The restaurant was surprisingly on the clean side despite the crowds. The dining area was not hot, on the cool side, which was nice. The restrooms were muggy, the floors slick from the moisture. I would not be surprised if someone slipped in there. The kiddie play area also looked clean for the amount of children running and playing, which is awesome. There were a few tables outside in front of the restaurant, if you desired to eat outside. I will be back if I am in the area, but I will try to pick a more off peak time. read more

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Once again it is getting old not getting what I paid for, extra at that! Is it that hard to fill up the fry container so that I actually get a large order of fries? Not half fries and the rest ketchup packets and mayonnaise. Condiments are free not included with my fries. Or is it Chik fil A training to skimp on servings to make more money for the man? Shame on you! Happens more often than not. So annoying to drive back and complain or even worse to call and fall on deaf ears! Get it right! Do your job correctly! read more

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This is my second bad review for this location. Gave us 10 nuggets for our 12 piece, small shake when we ordered a large, and didn't give us our sauce or dressing for our wrap. Also no straws for the drink, and the worker didn't put the receipt in the bag or ask if we even wanted it. Workers are poorly trained. (Ordered under the name Colby between 7:50-8:10) (Posted on an earlier date) Waited in line for 15 minutes for a chicken sandwich that looked like it sat out all day. super over cooked on the outside, super soggy every where else. read more