The chicken was good. But the playplace is dirty and the booths are scratched up. They don't mess up your order though, so that's good . It should have more stars. Would recommend read more

woah....not sure what type of employee tells my daughter and her two friends "she can tell they've never taken a public speaking class". Excuse me? They were trying to figure out what they wanted to eat? On top of that this woman was rude for no reason, her tone, never once said my pleasure, and gave my daughters friend a dirty look to his face when he clarified that they're just trying to figure it out. Will not be coming back to this location. Just plain disrespectful read more

Mobile order pick up. Slow unorganized drive through. If you order something that requires a fork to eat it, please give me one. If I request sauce with my order, please give me what I ordered. Also- don't forget the straw. The location can't handle the cars. The parking lot is a night mare and the drive thru doesn't flow smooth. If you work there, please act like you like it or at least value the customers business. read more

This Chick Fil A had one is the worst set ups for a drive thru. I went at 230 so it wasn't there so called "busy" time but it was still busy. There are the usual two lanes to pull up to order. However they atay in two lanes and if someone else's food is ready before yours they have to wait til everyone ahead of them has gotten their food. I guess it's the same thing as in one lane but this just seemed to take forever. It just didn't seem organized well. Food was the same as everyone Chick Fil A but I cannot image this during peak hours . read more

Chick-fil-A - Horrible set up - Fast Food Near Me - Jacksonville, North Carolina

melody was so kind i loved this food i love chick fil a im so hungry its so so so yummy read more

Chick-fil-A - the wonderful atmosphere - Fast Food Near Me - Jacksonville, North Carolina

This is the absolute worst Chick-fil-A I have ever been to. What was the point of remodeling if you were going to make the drive thru situation worse??? And don't even try to walk in, what a joke, they have TONS of employees milling around, but good luck getting anyone's attention. The parking lot is a nightmare, you cannot park on the property unless you are prepared to be stuck in your spot until someone is kind enough to let you sneak out into the line that wraps around the building twice for the drive thru *smdh* Whoever designed this location should be fired immediately. read more

Food was good, service was far from it. Only open register wanted to converse with employees who are off the clock more than work.

I went through the drive thru and the order takers showed no emotion, didn't ask how my day was, misspelled my name, I ordered a chocolate milkshake with no cherry. Didn't say my pleasure at the end of my order. The workers mainly paid attention to lane 1 and didn't provide a wait time. The guy didn't show emotion or say my pleasure. It took 15 minutes for me to receive my milkshake with no cheery. I will not be going to this Chick-fil-A again. This is not the service I was expecting from a Chick-fil-a. read more

Swung by to pick up my daughter lunch and when I asked about a salad with the meal she said, no problem, we can switch the fries for a salad. That's great but she did not say it would be an extra 1.35 when the meal already costs 10.25 for a ten piece nugget meal. Humm a five piece costs 2.60 Whenever you upcharge the customer should be notified. Food was great. Cashier was friendly. Cashier at window was also friendly. Would have been 5 stars if I had been made aware of the upcharge. 11-18-21 read more

This is the 5th time that this chick fil a has given me the wrong amount of sauces and or forgot half of my meal in general. Today I ordered SIX Chick Fil A sauces because I would hope a large number would draw attention to the fact that they should actually count what's going in the bag, but it wasn't. I got 2. And I wouldn't be mad, if it weren't for the fact they had forgotten to give me sauce at all twice before. One time I ordered a chick fil a wrap and Nuggets and they forgot the wrap entirely. I don't know what the requirements are to work at this location but apparently 1st grade math isn't one of them. read more

This place is always overcrowded, you wait in line for forever and parking is horrible even if you want to go inside you have to wait in the drive thru line to just park(if you can get one and not go to the plaza parking). Foods just like any chic fil a, taste good, but not good for you ya know. I'm actually only writing a review hoping chic fil a fixes the drive thru so people can see the menu before they have to order. read more

At the Chick-fil-A on Western Boulevard, I made an honest mistake going forward past where you're supposed to order your food. There was no one out there and no one went on the intercom for about 10 minutes straight. So I went ahead and went forward and upon letting the lady know, I didn't know if I was supposed to wait longer. I thought maybe it was down I was supposed to come forward. I was genuinely so nice but felt so embarrassed. She at acted like she understood. She took my order and she proceeded to be very rude. laughing about me right in front of my face to another colleague. Not even trying to hide it. And I'm just really upset because this is my first bad experience with Chick-fil-A ever in my entire life. And I've been to so many because I was in the military. Whoever the blonde lady was with piercing bluish eyes who was working at the Chick-fil-A on Western Boulevard at 9 AM at the back window on December 17, 2025, needs retraining Immediately. Very unprofessional and childish. read more

Worst Chick-fila I've ever been too. I'll NEVER touch that property again. Needs new management for sure

Best Chick-fil-A ever. The service was real good. I had Drew and he took my order fabulously. I ordered a large fruit cup and a large Dr Pepper. I did not pay my friend pay. this is the most filled fruit cup. I've had from any Chick-fil-A Location ever. The environment was very calming and relaxing. I felt like I was one of their friends. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, North Carolina

No straw in bag, no napkins, none of the sauce I asked for....and this is my sandwich..... read more

Chick-fil-A - Fast Food Near Me - Jacksonville, North Carolina

This store is always slammed with cars but since covid closed the indoor seating they opened up curbside where you order on app and they bring it to your car in the marked spots. Now they have indoor open so you can park and go inside and eat. I have always loved chick fil a! No other fast food does it quite like them. It's the light breading, that buttery warm soft bun, those iconic waffle fries! It never fails that I get my worst craving for it on sundays when they are closed! Lmao .. it's been a favorite of mine since I was little and I still enjoy every morsel. read more

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On Saturday afternoon, 05-01-24, I had an exceptional experience with the overwhelmed Chick-Fil-A at Western Blvd in Jacksonville, NC. That location is holding down the fort due to the only other location being renovated. I'd forgotten our doggo's nuggets and after reaching out to one attendant to add them to my order with no luck, I happened to hail Jami down. Little did I know that Jami had just clocked in for the very first time ever! I asked if she could add my nuggets and without blinking an eye she said "Yes Mam', I can!" and confidently walked quickly towards who I found out at the pick-up door was her corporate trainer, Catie. Catie explained that Jami was in the midst of her first few minutes but you'd never be able to detect that by the way she handled my request with confidence and grace. Catie also quickly congratulated Jami for already receiving her first compliment! I had already noticed and admired Catie before advancing to the door for giving Jami an encouraging smile as she coached her quietly, that's a sign of an excellent leader! As a trainer, Catie didn't draw attention to herself nor did she make it obvious that Jami was brand new on the team! I admire that immensely! Please pass along my sincere appreciation and admiration for this excellent display of respectful and effective teamwork! Chick-Fil-A Corporate Trainer Catie and new Teammate Jami are both superb representatives of the Chick-Fil-A organization. (copied on Google/completed Chick-fil-A App Survey) Ms. Sharon read more

Service was not the best. Ordered a meal and didn't get what I asked for. Went to fix it and was offered no solution. Just slight attitude and annoyance. Problem solved won't be back to this one. read more

Fantastic service inside dining! Employees were polite and efficient. Tables, chairs, floors were clean. Most of all the food was delicious!

I waited 30 minutes for my food while in the drive thru this morning. It's not like lm sitting down for 4 course meal. How long does it take to put chicken in between 2 pieces of bread? Poor time management by the BOH staff read more

This location staff was very friendly and quick. I've never been through a busy Chick-fil-A line so fast! One thing I noticed I like was they were bringing orders to the cars in the drive-thru line like Sonic. I thought that was neat so even if you had to wait at least you could enjoy your drink and food if you wanted. read more

It was 10:30am when we arrived at Chick-Fil-A to order breakfast. Michelle took our order and informed us that the restaurant was now serving lunch, we really wanted breakfast and Michelle provided excellent customer service and went out of her way to make to make it happen, Thank you Michelle. read more

Walked into this Chickfila right before 9pm. Walked to the counter and got attitude from a worker. Chickfila is supposed to be known for being amazing towards guests, and I got the exact opposite. It's not my fault that y'all left the doors unlocked. Plus, there's always a nicer way to go about things besides copping an attitude and getting pissy with me. Girl, if you hate your job that much just quit. read more

Everyone here is always so nice and we love the play area. Someone is always coming around to make sure that drinks are full and everyone has what they need. read more

Horrible service. Went thru the drive thru ordered the smallest bit of food and an easy order. Sat at the window for 15 min. Was then told "too pull up too the window" There isn't a window too pull up too. So I drive back around the business and my order was already given away. Just crazy that when they told me also they were laughing like its funny my order was given away. read more

I LOVE CHICK FIL A!! the lines are sometimes veryyy long, but they go by very quickly. The people are very nice. The food is amazing.

How can there be more employees than customers and it take 20 minutes to get 2 biscuits? All that money spent on remodeling and everything and it's full of employees. Very nice place, but now after a total of a 30 minute experience, my day is late. Thanks again! read more

Chick-fil-A - This is cars wrapped around this place (twice) at 9:45. - Fast Food Near Me - Jacksonville, North Carolina

Slowest Chick-fil-a I've ever been to. Recommend taking some notes from the chick-fil-a down the road, they'll have twice as many customers with less than half the wait time. Update to the review, it actually took about 1 half hour to get through the drive thru. I would have left before I ordered but this place literally traps you in. Also, put up a damn sign that says the lobby closes an hour early. I've watched 9 people try to get in. read more

I expect to have amazing customer service at chick fil a and what I got was McDonald's customer service. As soon as I pulled up the girl at the window made a face and was very short and seemed like she had an attitude. I'm disappointed in the service that I received. It was very unsatisfactory and left me not wanting to come back to this location. I understand that everyone has a bad day but you don't take it out on people who had nothing to do with it. read more

This chick fil a now has the WORST drive through design. The second line is never open. This traps customers from leaving. You get stuck sitting in the drive through line to leave. read more

If I could only give them 0 star I would. Horrible service! My friend and I ordered two orders and her drinks got no ice, both of our meals did not come with sauce even though we specifically ordered them in our order. To top everything off, there was hair in the fries. They didn't even give us a new fries. Just took the hair out and handed back to us with maybe one extra on top. What kind of establishment is this. I wasn't even hungry anymore after that. The employee that was filling my case was wearing hair net and leaving her front half of her hair out. I know it wasn't my hair because I have blonde hair and the hair was black and curly. Such a gross experience. There's always SOMETHING with this Chick-fil-A. Corporate, please do something! read more

This Chick-fil-A is always busy, but we haven't had to wait too long to put in an order or get our foodies out to us. We haven't ordered through drive thru or done curbside pickup, so I can't comment on those experiences, but whenever we see drive thru it always seems like it's moving pretty quick. Whenever we order inside, we don't have too much of a wait (the lines can get a bit confusing when people walk in from different doors, but not too much). We can usually find an unoccupied table where we have our order taken to us with a pretty short wait time. The food is pretty good and has stayed consistent whenever we've eaten at this location. The service is always pretty consistent as well (we can put in an order fairly quick and the employees have been nice). The inside of the store has seating throughout and has a play area to take your kiddos. The restaurant stays pretty clean and organized and you'll see employees go out periodically to clean up. Overall, this is a nice Chick-fil-A that we, and a lot of others, like to frequent. read more

As others have stated, the post-renovation drive-thru situation is absolutely abysmal. The lunch-rush line is still backed up far into the regular parking area, & the regular parking area has now been cut in half. I placed my order on the app just before entering the line at 12:58 PM. I received my food at 1:34. A lady who appeared to be a manager gave me a complimentary brownie for my troubles, but when I arrived to my destination, I noticed that I had both my kids' meals. My chicken tenders were nowhere to be found. So - I waited almost 40 minutes & didn't even get my lunch. The employees also seemed frazzled, confused, & uncharacteristically unfriendly. We are a Marine family, have lived all over the country, & have eaten at countless CFA locations because we are HUGE fans, but there is nothing that could make me return to this location. read more

Frequently turns the app off so that you can not order. Very inconvenient and inconsiderate. read more

Ordered a curbside pick up and it took them 20 minutes to bring me an ice cream cone. When we got it, it was half melted, running down the server's hands. How hard is it to make another one?? I don't want that in my car. My husband ordered a large ice cream in a cup and an iced coffee. When they brought out our order, they didn't bring my husband's ice cream. He went inside to show them what he had ordered and they gave him a small lump of ice cream in a small soup container, even though he paid for a large. His iced coffee also tasted like 100% cream, he dumped it out on our front lawn because he couldnt even drink it. We love chick fill a, but we're extremely disappointed with today! It was awful :( read more

Very poor customer service. I went through the drive thru and placed my order of two meals, requesting one order of fries without salt. Mind you I had to pull up to wait for the fries, which wasn't a problem. It took me about 20 minutes through the line. Again, not a problem. When I get home my no salt fries were not in the bag but i did have 4 ketchups, 4 chick-full-a sauces, 4 mayos and 4 Polynesian sauces, so I drove back up to chick-fil-a and again it took me another 15 minutes through the line with pulling forward again. What I received for my gas and time was a "sorry". So I did get to eat an hour later. read more

Slow. Very slow. And I've watched them mess up carry out orders multiple times. They just need to learn how to not have people waiting for 20 minutes. read more

Waited in line for 45 minutes, when I finally get the window not only did they mess up my order but all the employees are sitting there cutting it up meanwhile there is a line wrapped around around the building. This is an absolute disgrace of a chick fil a, they all should be fired and hire new people who actually care..... read more

Love this chick Fil a. Best costumer service! Great hot fresh food! Always clean and comfortable.

Dumbest drive thru renovation award goes to this place! Faster service before the renovations!!