I don't normally review fast food or chain restaurants but I felt obligated to counterbalance the unreasonable 2.6 rating Chick-fil-A currently has. This location is clean and has quality food with great customer service. The top complaint in the reviews is the long wait in the drive thru. Basically people are complaining about the place being popular. Being popular is a symptom of being good. The drive thru is efficient with two lanes and employees that walk down the lanes to take your order in advance. But with 25 cars in line you're going to have to wait. Again, 25 cars in line means it's good (not a 2.6). If you want to dine in or pick up a mobile order, do NOT enter from the northeast side (drive thru area) or you will funnel into the long drive thru lane with no way out. Enter on the side near Wawa. Use the mobile app to order and they will bring it to your table instead of waiting in the long line up front. The inside is clean despite being always busy and the employees are pleasant and helpful like at all Chic-fil-A locations. read more

This is our favorite Chick-fil-A location in Horsham. The staff is always pleasant and helpful, the food is served piping hot and they are very accommodating when asking for a few extra perks or a beverage refill. We especially want to give a shout out to Xavier who keeps the dining room sparkling clean. He is a diligent hard worker and always greets us and asks is we need anything. Thanks for all the great food and service, we love you Chick-fil-A Horsham!!! read more

best chick fl a i have been to in my adult life. i got my food fast. the people are nice read more

So.....there is a Wawa right after this Chick-fil-a. After looking at the lines in the drive-thru I always say to myself would I like Chick-fil-a yes however is it worth waiting in those lines that look beyond horrible (whatever the word for beyond horrible is, Monstrous maybe?). Well yesterday I said screw it I wanted Chick-fil-a and they do have two lines for drive through however they do converge for payment and drop off and that in and of itself is annoying exceptionaly with all the aggressive drivers out there and you add hungry aggressive drivers to that tag waiting for their orders, if you ask me that is a fight just waiting to break out or a fender bender when someone gets antsy waiting to merge into one lane. You could be looking at around a 20 minute drive thru wait maybe longer maybe shorter, but is that really a risk you are willing to take with wawa less then ten seconds away? Choose wisely my friends as time is priceless. As always people SYOY!!! read more

I am so happy that we have Chick fil a so close by our house. I will say at much time and dinner time the line is very long. The line does go fast. It's nice to see that they have a process to speed up the ordering and check out process. They have 2 employees taking orders and 1 employee completes the purchase. I have never been inside this chick fil a. I choose to be in the car line. I ordered 4 chicken tenders with Buffalo sauce and sunjoy drink( lemonade and ice tea). My chicken tenders were fine. Sadly my drink tasted awful. I think they did something wrong. It tasted like sweet tea no lemonade. So i did not drink it. I did not want to complain. read more

Ownership needs to stop being so cheap and hire good people to work your drive through lines at peak hours. Saturday night and the line is going nowhere. Scumbags! read more

This Cobb salad is life. Full of all the benefits I need to start my day. Thanks for my dressing and I can't wait to taste my new chick-fil-a drink. Great experience. Referrals given. read more

mine: went here with my family and friends, party of 7, we were very surprised on how fast the workers were and the food was good, no errors in my food or anyone else's and the person that was walking around was very nice and helpful. And now i'm going to pass my phone to my friend for her to write freinds: Today I was out with my friends (party of 7) and our food was out within less than five minutes. The food was amazing it was not to hot but not cold, the food also tasted really fresh. I would rate this 10 stars out of 5. The employees were periodically cleaning all the surfaces: Tables, chairs, doors, door handles and other frequently touched surfaces. The bathrooms were very clean. They also restocked napkins, mints, condiments, straw and other things. The employees also checked up on us making sure we were doing well and our food was good, super kind about too. Over all my experience was very well. Definitely coming back and will recommend. Shout out to all employees, being super kind, helpful, and making our experience the very best. read more

Chick-fil-A - Succulent bar in Chick-fil-a Horsham - Fast Food Near Me - Horsham, Pennsylvania

0 for everything they're starting to lack good workers from firing everyone. the food, service and everything is just terrible now it's not the same as it used to be. read more

Just got home and ordered $32 worth of food and in the bag was suppose to be 2 large fries, the containers for the fries were only half full read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Horsham, Pennsylvania

first of all, there were maybe 3 cars in front of us in the drive through, no line, but we still waited around half an hour for our food. when we got to the window, i asked the girl, i believe her name is Stasha, if i could put $8 on one card and the rest of my total on another. she blatantly ignored me and was very rude as she continued to try to figure out how to split the payment. she couldn't figure it out so she called over her coworker. while he was also trying to figure it out, she decided she was "going to the bathroom," and just walked away mid transaction. her coworker couldn't figure it out either so he called over another coworker! how many chick fil a workers does it take to figure out how to split a payment? apparently more than three cause NONE OF THEM knew what they were doing and after awhile i eventually ended up having to pay it all on one card. so honored to have experienced everyone's first day on earth with them at the horsham chick fil a read more

So I downloaded the Chick-fl-A app yesterday and gave it a try. It was easy to use and navigate. I quickly updated my information, entered my payment info and selected my local store. Ordering was easy by seeing prices, what was included vs extra cost. Even the drink selection was quite detailed. The only area which was not quite clear was selecting sauces. It maxes out at two per order. It could be done in a better way to be more clear. Once Reviewed and placed my order it told me to drive to the restaurant and click "I'm here" button. So I did and it told me my meal was being prepared. I had parked in one of the mobile order spaces which was right by the back door. Once the order was complete it was brought right to my car and I was on my way. The order was complete, hot, and perfect. I did wait a few extra minutes and it was my first experience using the app. And in my bag was a small box of nuggets. I assume that was a welcome to the app thank you. It made my day. Well done at taking care of your customers! I will use the app every time. read more

The service is fine and the environment is clean, but however the food is not. This place is ran by a bunch of young adults who obviously don't care about the quality of their product. The chicken is often undercooked and cold. On multiple occasions I've bitten into a chicken sandwich to be surprised with a nice Bloch of pink in the center. The fries are often under filled, unsalted, and also never really hot. The tea is also flat. Overall this location is not great. I'd say it's better to make the trip over to the Willow grove mall for better service and food. read more

Chick-fil-A - ows a half eaten sandwich - Fast Food Near Me - Horsham, Pennsylvania

Omg NEVER again I was just in the drive through line and the car before me was when they stopped taking orders and told me to order at the window- when I get to the window no one is taking my order I waited 10 minutes and finally drove around without ordering I get they're slammed but that's pretty bad :/ read more

So we do a web order put in color and make of car pulled into parking lot in to pick up space no service after fifteen minutes get out go to door to all where my order was the manager tell me to protect his staff I have to get in line and tell them my name and they would give me my order at window but lo and behold fire white men pull up and get out and guess who got serve yup the fire white men I guess driving a new car with dark tint and my lady being 5'3 was a threat the manager there really had who he want to serve all our money was green after chilling down for bout ten minutes I drank my soda that was suppose to be coke it was cherry coke my nuggets was five and they charged me for fruit I never ordered worst spot for me and won't ever return read more

Chick-fil-A - ows a parking lot at night - Fast Food Near Me - Horsham, Pennsylvania

As we all know, Chick Fil A is notorious for the long waits for drive thru. Came here on a Friday during lunch and decided to go through drive thru since I had a kid in the back. To my surprise, the line went pretty quick since you had to order, pay and pick up your food. The wait time wasn't as bad even though it was busy. I had gotten the spicy chicken deluxe meal, a kids meal and a salad. The food was good and fresh. I was disappointed that they didn't cut the chicken in my salad as it's difficult to cut it with a plastic knife. Overall, it was a good experience as they got my order correctly and I didn't wait super long. read more

This has got to be the worst chick filet I have ever been to! First the drive through is a death trap! always super out the parking lot crowded!! you can't do the drive up so you literally have to get out your car and walk Across the cars and parking lot to get into the store to get your food, secondly you wait a awful long time to get your order and don't order a drink they don't tell you that your drink is upfront at the registers so you wait unnecessarily! This is the worst no organization chick filet read more

Half the parking lot are folks from drive thru waiting for food. I am currently waiting, its been 20 mins... what is going on at this place. Someone drove off without getting his food just now... girl walking food out was rude. So confused... arent they getting like $30 an hour now?! read more

Horrible. Long drive thru I waited 25 minutes and they always forget my ranch... I left a review from here a while ago but I guess they deleted it... don't go here read more

Please stop putting people in the drive through that do not CONFIRM ORDERS or give off the energy that they do not want to be there. This has happened to me twice now. Mike took my order. I only ordered ONE THING. After Mike took my order, he never confirmed or restated my order. I had to double back and restate my order (which he then confirmed) and STILL the order gets messed up. I specifically asked for a Cobb salad with NO TOMATOES AND NO EGG. I confirmed at the window that both items were NOT in my salad. I get all the way home and BOTH ITEMS ARE ON THE SALAD. What a great way to ruin someone's appetite. read more

Chick-fil-A - Supposedly a Cobb Salad with "no tomatoes & no egg" - Fast Food Near Me - Horsham, Pennsylvania

Hands down the best Chick-fil-A I've been to. The young people they have working there (I'd put em between 17-25) are so pleasant. The food comes out piping hot, and the lines always move fast. My go to spot, for sure. Added bonus- Wawa is right nextdoor. read more

Always great service. Yes it's often crowded but that's bc chick-fil-a is exceptional and has standards that people respect. Food is always fresh and staff is always kind. read more

Mark at the register gave amazing personalized service. Will definitely be returning.

Placed a large catering order for a party on Saturday. When I went to pick it up ( someone else placed the order) they couldn't find the order. They were so kind and patient with me as I was trying to find the order number. After about 20 minutes I was able to get the info I needed. The order was ready, hot and fresh. They were so nice! Thank you. read more

This Chick-fil-A is close to my work so I've been here a few times. There are two drive through lanes so it can handle a higher volume than others. They are always very nice, courteous and fast. The orders are always on point and hot. I've never had an item missing from my order. I love going here! read more

Told me they don't do "well done" at this store. I go to the Montgomeryville one all the time and they always do well done. Please explain why they can't do well done when you wait in the drive thru for 25 minutes? read more

I went to the drive thru on a Tuesday night about 8:15. I finally got to the window and received my food 25 minutes later. Unacceptable! Once you are in the drive thru lane, you are stuck and can't get out. Upon reaching the window, I see the manager filling the bags with the orders. Right behind him are 5 young employees standing there talking. No wonder it was such a long wait. Never have I experienced such poor service at a chic fil A. Maybe the owners need to pop in and try to rectify the situation. Based on other reviews this does not seem to be an isolated issue. Poor service seems like a regular happening at this location. read more

This Chick Fil A really made my life easy with the catering they assisted with for my buddy's bachelor party. The staff was very easy to accommodate us and accept some last minute changes with additional food. Everything was so easy-from ordering on the computer-to same day pick up-a breeze and affordable for everything you got. Thank you for making my life easy! read more

Had a lot of inaccuracies with our order, forgot a side and gave us sauce we didn't ask for, forgot the sauce we did ask for. Enjoyed the succulents at the table. read more

Went to the drive through, noticed it was taking exceptionally long but at this point there was no way to turn around or leave. After close to 40 MINUTES in line the woman disingenuously said "sorry for the wait", I asked her if anything could be taken off the bill and she said "no but if you want, you can talk to my manager". Not wanting to wait any longer or piss off the line of honking cars behind me, I left. Not the first time they've had long wait times but this was ridiculous, it was 8:20 on a Tuesday night with moderate volume...... read more

I love chick-fl-a but at this location you really need to check your order if you are in the drive though. The person working the speaker always seems to get it right but when they are putting items into the bags they mess up. I have been shorted sandwiches on my last 3 orders at this location never had an issue with any other location read more

This meal is a disgrace to the Chic fil a community. First of all, I ordered a large meal, notice how I said large, I can greeted with a medium fry and medium drink.To make matters worse, the medium(not large) drink was Dr.Pepper, and not coke like I asked. I have never been this disappointed with a chic fil a order. I am flabbergasted by this 1/2 star service read more

Mobile app ordering is terrible, tried to update quantities of items I was ordering and I guess it didn't go through because my family now has dinner and I do not. So incredibly frustrated. Thanks a lot. read more

worst experience at chick fil a i've ever had, this location sucks. sat in the drive through for 20 minutes and about 15 cars in line behind us were getting their food first and passing everyone else waiting in line. staff was rude and did not acknowledge what was happening wasnt right, he blamed it on the grilled nuggets which we ordered a 12 pack and only received 10. this is the worst location i've been to. read more