The Shake shack location always knocked out of the park. The staff is super friendly and the inside is kept clean and tidy. When the weather is nice, I do enjoy eating outside and I appreciate that they will bring your burger to you. read more

Shake Shack Montgomeryville - a burger on a wooden table - Burgers Near Me - North Wales, Pennsylvania

The crew there is so nice! A pleasure to be around. They seem to work well together. Service was quick and accurate. Food was tasty and fresh. The dining area was clean and vibes were chill. It's officially my favorite Shake Shack location. Thanks guys! read more

Shake Shack Montgomeryville - Burgers Near Me - North Wales, Pennsylvania

Wow had a gluten free burger that was fantastic and the coffee shake was loaded with coffee taste. The staff was a very pleasant surprise. Chik-fil-a who? read more

Burgers are good, fries were ok ... but cold. 3 kiosks a space that should have 2 ... but food came out pretty quick, though not really with a smile. The cost for drinks and shakes is insane ... but par for the corse these days. Nice patio to get you away from the noise inside ... read more

Shake Shack Montgomeryville - Free tiny water cup - Burgers Near Me - North Wales, Pennsylvania

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If you are a fan of banana pudding this shake is the what you need! When I say they nailed the flavor I was really impressed. My burger is always fresh and taste wonderful.The service is always great of course Im a regular. It's always clean and everything is always in order I love that. read more

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The employees here were super nice! They were so polite and the food was delicious!!! Thank u for ur service read more

Shake Shack Montgomeryville - Tore it upppp #nocap - Burgers Near Me - North Wales, Pennsylvania

Soooooo yummy. Love that they have the gluten free bun option. Place was clean and the staff was friendly. read more

Shake Shack Montgomeryville - ShackBurger - Burgers Near Me - North Wales, Pennsylvania

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Burgers and shake were amazing! But what pushed it over the top was such friendly welcome and service by Hans & Kaden. Such positive vibes! Def will be back read more

Shake Shack rocks, the fries are incredible! I love the fries , they were hot and fresh. The burger was also very good, tasty and a decent size with a fresh potato bun. I was happy with a single and I am rarely happy with a single burger. I really liked the availability of water but didn't like the no refill option for the fountain drink , it's not self service. Service was pretty quick and the place is brand new. The shack will definitely see me back! read more

Shake Shack Montgomeryville - a cheeseburger and fries on a tray - Burgers Near Me - North Wales, Pennsylvania

Finally ! No more driving to KOP for my burger fix! I'm not sure when exactly this location opened but it's definitely very new. There was a ton of staff and manager also checked in on us. I ordered a double shack burger , fries, and the Oreo cookie funnel shake. I like that this restaurant had kiosks - it made it very easy to customize your order. I don't remember there being quite as many choices as they have no so it was nice to have the menu in front of you to order from. The fries were cooked really well, normally they're not my favorite. The burger was also cooked to perfection. The milkshake was made well but not my preferred shake- it just tasted like a chocolate shake with a bit of Oreo. I'd pass on that next time, it definitely looks better than it tasted. But that is no fault to staff - just not a great product overall. The staff brings you your food, unlike other locations where you wait to be called. It is a little bit crowded and I know they used an existing building so there is not much that could be done in that regard. There is ample seating, a ton of staff as mentioned before and even outside seating! Parking is a bit congested and they have a drive through order pickup but that wasn't yet opened. There were lots of people but despite it being so crowded our food came out very timely. Overall they're doing a great job and I look forward to returning! read more

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Pricey for a burger and fries (Crinkle cut). A large 1/2 & 1/2 iced tea/lemonade was $4.59 before tax. Yikes! At least I got 2 refills (we dined in) before I left. I drank my weight in Arnold Palmers! Service was friendly but a bit frenetic. It was super busy - 2 weeks before Christmas at 6 PM on a Wednesday night. Everyone and their children were was/were eating at the Shack. read more

Extremely expensive, no reason to pay so much for a fancy McDonald's experience. Find a sub par sit down restaurant and the food will probably be as good and you'll save some money in the process. read more

Shake? Fire, burger? Fire. however the fried pickles were lacking gave us like 5 and called it a day we want back and the person at the front didn't think there was a problem but she was nice kinda disappointed but otherwise good read more

They didn't text me when my food order was ready and when I came thru the pick up line the young man asked me for the last 4 digits of my phone number, grabbed the only bag right in front of him and handed it to me "sorry about that". I asked if the food was cold and he shrugged his shoulders. I checked and of course it was cold! I told him no way and to make a new. The second guy who handed it to me was sarcastic "have a nice rest of your day" with an exaggerated look. Terrible read more

Great food!! But order early or prepare to wait forever. Really nice ambiance. Looks like a great place for a casual date

The ShackBurger was delicious but I'm glad I got the shack sauce on the side because I wasn't a huge fan of it. The vanilla milkshake and cheese fries were good too. This is a brand new location so it was packed but they moved things along well especially since they just opened. A little pricey but worth trying for sure. read more

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As i read the other reviews most the info is true. Let's start with food, burgers were phenomenal hands down. We only got a single and double Shack burger. The tomatoes were sub par and unedible, about the size of a quarter, two of them per burger. How about a SLICE of tomato. These were whitish orange clearly unripe with green seeds. The black and white milkshake was good nothing over the top but good. Now the downside and it'll be awhile before we go back. Customer experience was truly lacking. District hiring manager needs to be moved on or clearly needs remedial hiring skills projection. Employees seemed a little zombie apocalypse. Going thru the motions not happy to be there. There was no "welcome to shake shack how can i help you" or have you dined here before ? In fact we had to tell them it was our first time and can you help us. Nothing is explained that everything is an up charge and no list of extras you can get on a burger and what those costs. The person working the counter mumbled a few unintelligible things. We really didn't understand them !! Ice in a cup we found out later was an up charge of $1 for half cup of ice. So $2 for a full cup of ice, whip cream extra but not explained its extra. AND THEN THE KICKER OF THE FINE EXPERIENCE WITH THE COUNTER PERSON , they spun the credit card reader and explained the tip %'s. Wow, no welcome, no explanation of your products, charging for ice and then tip me for a fast food burger joint !! Again burgers phenomenal but $26+ for TWO burgers and a shake, no fries, no drinks read more

Yesterday I had the Black Truffle Burger and Black Truffle Fries. These may have been the best food items I have ever had at a fast food restaurant. They were awesome. I hope they stick around for awhile. I'll be back for more soon. read more

Horribly overpriced and oversalted. I tried shake shack for the first time last week. Just me, not the family. One burger, one order of fries, and one vanilla shake came to more than $21.00. It was actually over $23.00 once I picked the lowest ten percent tip option after the counter clerk spun the terminal around for me to tip. So it would have been over ONE HUNDRED DOLLARS had I taken my family for simply burgers, fries, and shakes. Have they not noticed that other burger chains are doubling down on value menus due to consumer backlash over insane inflation? Nobody should pay these prices. That said, the burger was indeed very good. The fries, however, were nearly inedible. They were visibly caked in salt. My one individual order of plain fries probably had a half cup of salt on them. Even brushing it off to the best of my ability left fries that were too salty to eat. The shake was delicious, but way too thick to drink through the straw provided. Not sure what their thought process was on that. For these reasons, I doubt I would go back. read more

Andrew was great he helped immediately and resolved the issue 10/10! Thank you again!

I love shake shack as much as the next person, but bruh... this location is probably the most sub optimal one I've ever been to. Every time something is screwed up in my order, every time I have to wait 30+ minutes waiting for my food. I was willing to give them the benefit of the doubt since it's a new location and they were getting their things together, but shake shack corporate needs to teach them some operations management already. I'll just go to the Plymouth meeting or kop locations for now on. read more

I added this business because when I tried searching for it, it wasn't there. Anyway this is a good place to eat. The burgers and hotdogs are good, and there's a lot more than that. There's chicken as well. It took a bit for our food to get out but it was also very busy. Overall it's a cute little place to go get lunch. read more

Shake Shack is nothing more than a fancy McDonalds with a 30 minute wait to receive your order. It was absolutely awful! Bourbon Bacon Jam Burger was skimpy, cold, and falling apart. The Oreo Milkshake and Chocolate Milkshake were completely melted with the consistency of a chocolate milk. Definitely will not be back, way too many other places around the area with better burgers and milkshakes at the same price or less and less of a wait for the food. read more

1) No online ordering 2) Overly salted chicken nuggets 3) Brownie shake had no brownie in it, just a chocolate milk shake with specs of chocolate shavings 4) Just average taste for their burger sliders (they are not acceptable size for burgers - $40 for 2 burgers, fries, nuggets, milk shake) 5) Order was missing spicy fries and condiments 6) Incompetent staff 7) Forcing the issue and asking for tip read more

Never been in a shake shack but took my daughter as a reward! I was so impressed!! We were greeted by a very friendly employee who explained the menu as it was our first time there, he also pointed out his favorites. Also explained we could order at a kiosk or cashier. I got a mushroom burger that was out of this world and a fabulous mango passion fruit drink. My daughter got a burger with a black and white milkshake. The burger was good ("better than 5 guys") and she loved the shake. Our food was delivered to the table by the sweetest person named Reagan. Our table was cleared as we finished different items and 2 employees asked to refill my drink in passing. We will be coming back often!!! read more

Like a lot of the other reviews said, milkshake was warm/consistency of chocolate milk. Overpriced. Also the meal made me sick 5.5 hours after eating it, felt like food poisoning. not worth it. read more

Overpriced and undersized. Very disappointed as I'd heard a lot about them. The Mushroom in the 'sroom burger was 2 thin pieces sliced like lunch meat with cheese in the center and then batter dipped and fried. It was served on a hamburger roll similar to the type from the supermarket (tiny like a slider). I usually expect a whole portobello mushroom, even if it's not huge, on a decent sized bun. Service was fine. Often seems like staff is in training even though they've been open for a while. Two shakes and 2 burgers = 2 much $; not going back anytime soon. read more

Milkshakes are good however by the time you get your order its either melted, wrong or your food is cold. Just a bit more organization and communication would help. read more

Food is really not that good, taste like everything is made on my same surface and nothing was actually wrapped up for to go. And my milkshake I don't know how y'all did it, it was the consistency of a milkshake but warm. The employees look they hate their live I mean I don't blame them they just wonder around looking for numbers on a table. The only good thing about the experience was it was clean a clean restaurant but I saw customers cleaning the tables not employees. Just this whole place needs to go. read more

definately not going back. nothing wowed me at all. got a chicken sandwich , fries, drink and a shake and with obligated tip which i absolutely hate, i spent $30 for fast food. the sandwich was puny with just coleslaw on top and they called it ''korean style''. the common fries were just blah with no taste, the drink too sweet sugar water, and the shake just ok, more like a fake powder shake. to top it off i left hungry. crappy fast food packaged and marketed as something more than it really is. i cant believe people even go here. read more