Ever since the new owner took over its been a different place. Poor food quality, long waits, etc. I love chick fil a and i tried overlooking all the bad for this location but I couldn't anymore when i found a hair in one of the sandwiches. read more

Overview - Whatever cravings you have, it doesn't get better than Chick-Fil-A sandwiches! Most employees want to provide good service. Food 5/5 Customer Service 4/5 You're reading this because you 1.) want to see how this location fairs against others (it's decent. Cust Serv may not be as good) 2.) want to relish in other people's compliments on how awesome Chick-Fil-A is (it is the best) or 3.) You've never had Chick-Fil-A. If you're #3, GET TO Chick-Fil-A! It'S SO good! Their food can't be beat, there's nothing like it! Most employees at this location take the Chick-Fil-A "my pleasure" expectation well. Others... well... They need some serious training. read more

Just spent 10 minutes waiting at drive through when they said they were open to have no one serve us. Why don't you fix your hours so everyone is ready to serve when the store is open. read more

Awesome. Awesome. Awesome. This chick-fil-a is just awesome and the employees are super friendly. The food was served hot and fresh. read more

Chick-fil-A - Love this chick fil a. Great chicken and good change from a burger. - Fast Food Near Me - Greendale, Wisconsin

I just went through the drive-through about 10 minutes ago. I ordered a number five, a sausage and egg cheese biscuit meal. Well upon me getting home, I found they gave me a cheese, egg and bacon muffin meal. If I wanted a sausage McMuffin or an Egg McMuffin, I would've went to McDonald's. Not to mention that the muffin was burned and it tasted like garbage. The hashbrowns tasted like they were old and were either put in the microwave or were just dropped back into the deep fryer. I get it, it's fast food, but they got the completely wrong order and the wrong order just tasted horrible. Next time I will either go to McDonald's or a sit down restaurant and take the extra time. If I could give this rating a zero I would. read more

We don't have any Chick-Fil-A locations near home, so I was excited to be able to visit one on a trio to Milwaukee. I have high expectations for any Chick-Fil-A and this location exceeded them! The restaurant was spotlessly clean. The food was delicious as always, being fresh, moist, and full of flavor. The service was even better. Every employee was exceedingly courteous and very attentive to not only my daughter and me, but all other customers. I look forward to a return visit on my next trip to the area! read more

Chick-fil-A - Outside - Fast Food Near Me - Greendale, Wisconsin

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Could Have Been Excellent, Poorly Executed... I want to like Chick-fil-A. Everyone else does. Just did not have the greatest first experience. Went in for a later lunch, so maybe this is where my problem lies. That is, coming at an "off" time around 2:30 PM. I decided to go with the chicken tenders. No, that is not the chicken sandwich they are famous for, but chicken none the less. I'm excited. Food got to the table as we were sitting down. Now usually I would say "Wow, fast service!", but that really didn't apply here. It was fast to the point that clearly it had been sitting under a warmer, both fries and strips. I don't know about you, but I don't like a soggy chicken strip. I really don't like soggy anything! Well, that's exactly what I got. 3 very rubbery, non crispy strips with a side of rubbery, non crispy fries (all lukewarm mind you). Just sad! So much hype, so much excitement, for some soggy food. Sad Face. I thought to myself, LOWER YOUR EXPECTATIONS TODD, it's fast food. BUT, other places do this right. Culver's for example will make me wait a few minutes for food, but it comes out piping hot and freshly made. At Chick-fil-A the flavors were there, just poorly executed. I would gladly wait 5-10 minutes for my food to be made fresh! There is no way I'm the first customer to think this, I'm just surprised at the overall positive response to the food. It wasn't all bad...I did like the sauce selection, the cleanliness of the place overall, the option to sit outside on the little patio. Bathroom very clean and even had mouthwash for after meal. What a concept! I'm not saying I won't try it again, I will. It's just that my expectations have been lowered considerably. Next time maybe I'll come at peak lunch or dinner and see if I get some HOT, fresh food. Until then, I'm gonna stick to Culver's when I need a crispy and fresh chicken tender fix. #GimmeMyTenders #Chicken read more

Delicious. Was stupid crowded, but service was fast. The lady that took our order was very knowledgable about the food and combo meals. Ordered a bunch of stuff for 5 people and they got the order correct. Never thought a simple chicken sandwich could taste so good. Got a regular and spicy and both were good. Looking forward to trying breakfast. read more

Bad customer service. Worker named "hannah" was not polite. Big attitude. Wont be coming back. slick smirk on her face. Not polite. refused to take my order until someone else told her to. didnt say "my pleasure." read more

I've long had a weakness for Chick-fil-A since discovering their unique fast-food sandwich back in my first attempt at college in North Carolina. Unavailable in Chicago or Milwaukee city for a long time, I would only dream about their chicken sandwiches, which was better for both my waistline and cholesterol levels anyway. If you know the long distances you have to traverse when connecting in ATL (Atlanta's huge and busy airport), you understand stress in air travel. I can't tell you how many times I've worried as my incoming flight was late, the connecting flight I had to jump on inevitably on the far side of the massive airport, only to have the departure gate change after running over there...and yet, more than once I've stopped for a Chick-fil-A I didn't have time for, even missing my connecting flights. One time I actually made myself late for a job interview. I haven't admitted that to anyone until now, but you need the total context here. I was pleasantly surprised to find them in the Milwaukee suburban area, but then had to boycott them for the public homophobia of the owner. Then, I saw a couple of my gay friends pull into THIS VERY Chick-fil-A! Okay, just one gay couple, but I have such a weakness for these sandwiches I decided this was my permission to give up the boycott. Then, there's this one more test of my unhealthy passion for Chick-fil-A, and that is the grating excessive ebullience and exuberance of the scripted responses and dialogue you get from greetings to thank you, it's easily the most annoying customer service in the fast food industry. In spite of all that, I'm going back. read more

Chick-fil-A - The drive through disembodied order taking voice is very annoying with scripted enthusiasm and effusive ebulliance. - Fast Food Near Me - Greendale, Wisconsin

The customer service here is awesome. The workers are always super polite and very friendly. My family loves going here as they always make us feel welcomed plus the food is always great. read more

Every single time I come here, the crew is just incredible! We ordered a ton of food tonight and when Javier read us back our order, it was unbelievable lol. He was spot on. It was done in a short period of time, and everything is just always accurate. Good job guys! You always keep us coming back! read more

Food is good for fast food. Service is excellent. Server comes to table asking if need refill on beverage, etc. This is a new, free standing building so its clean and attractive. I like the fresh flowers vs fake ones that so many places use. I'm not a fan of most French fries but if I'm going to eat them, I want waffle fries. Theirs are good. read more

Chick-fil-A - Chick meal - Fast Food Near Me - Greendale, Wisconsin

four stars... Still a major fast food chain, though i must say it's leaps and bounds better than the Capital drive location, nicer people, cleaner and actually less busy. Food is what it is at any Chick-fil-A. CHICKEN, warm, moist chicken, best chicken ever? No, but much much better than your typical fast food McChicken or whatever shit Burger King tries passing off as Chicken. Try the polynesian sauce! read more

this a must for any family!!! the food is fresh, the play aria is well made, the staff is the best around. seriously, the staff is so helpful and courtious that you will be taken aback by it. the ONLY complant i have is they more seating. i see an expantion in this locations future. read more

Chick-fil-A - Mother son date night when was the last time you saw that at a burger chain? - Fast Food Near Me - Greendale, Wisconsin

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Ate here once and was in the bathroom most of the day Must had Bad chicken Never went back read more

went there with my friend, I got charged for a large Mac and cheese instead of a large fry and drink and said I was going to be refunded, looked at my account and I wasn't. Tried to call but the phone number on the site is inactive. read more

The only chicken I eat. Amazing. The real winning point is the sauces though. 10/10 I would recommend the hash browns for breakfast. You can ask for the original chicken sandwich with the normal buns instead of the biscuit too. #chickfilahack I prefer the bun over the biscuit because it's less dry and less messy. read more

best spicy chicken sandwich i've ever had in my life. i always order a number two with chick fil a sauce and i have never ate a better fast food meal in my life. read more

Very disappointed to hear that the shakes are getting to a smaller size. That's ridiculous if I'm paying for a shake I better be getting a lot of it. Completely dissapionted. read more

This location's customer service game is on point. My family and I stopped in here for a quick bite a few days ago. We ordered, paid, sat down, and waited... and waited... while no food came out. After watching a few families, who arrived noticeably later than we did, receive their food, my fiancé went to see what was going on. Apparently they forgot our order. Oops! The food came to our table less than a minute later, with several coupons for free food AND a complete refund for our dinner. We didn't ask for any special treatment, just our food. THAT is customer service. We will return (probably even after our free coupons run out). read more

I've been driving through this Chick-Fil-A on my way home from work a couple times a month. I usually visit late (8-9pm) for dinner service, yet the chicken is typically fresh and the service is friendly. They have the best vanilla milkshake around. I still don't order soft drinks because of the soda to ice ratio. Also, the waffle fries are hit or miss because they are inconsistently salted (either too much salt or none at all). read more

Love Chick-fil-A sandwiches! I believe they have the best quality out of all fast food chains. I also like their motto on not working Sundays. I don't think anyone should have to work on Sunday... It's a day of rest. read more

My boyfriend and I went through the drive thru around 9PM last night. The drive thru is ALWAYS packed, but without the lobby opened (COVID-19) the line was insanely long, wrapping around the building and into the next stores parking lot. Not only was I greeted by a very kind associate taking my order on a handheld device, but they also followed safety protocol to a T, and put a smile on my face amidst the chaos! Food was delicious, and ready to go quickly. Every staff member was kind, and friendly- definitely will be returning! read more

This is the second Oder it a week I received that was wrong, I paid 27.00 for one sandwich from door dash. I called the restaurant and was told to come in, I explained I am Clovid positive and was told to come though the drive though. I explained this was not safe and they had no way to fix it. Just plain bad service read more

Chick-fil-A is a really good restaurant. I like getting their chicken sandwich or spicy chicken sandwich. Their waffle fries are so good and taste even better with their Chick-fil-A sauce. Lastly, they have good Milkshakes, I've gotten vanilla and strawberry. read more

5 star service 5 star food everyone here is sooooooo nice plus my waitress person sounds like Michael reeves so I had a good time thank you chick fil a on 76th read more

I was just so blown away impressed just now at this 76th Street Chick-fil-A that I had to pull over and post about it! My daughter wanted a root beer float which you may know is not on the menu. And they said, "No problem. We have root beer and ice cream and will be happy to make that for her". When does that ever happen in a Drive-Thru? Then to top it off, I needed to clear all my coffee trash from my console to make room for the beverages and he holds a wastepaper basket out the window for me to throw my personal garbage away! We will definitely be back! read more

I hate to give 3 stars because they always provide excellent customer service but I went I got breakfast this morning and it was horrible. The hash browns tasted old and they were hard and my chicken biscuit was not good either. Food just was not fresh like I've come to expect. I was super disappointed. read more

Always great food and outstanding customer service. The restaurant is always clean and the kids love the play area.

Chick-fil-a will always be a fantastic restaurant. Some of the most friendly service you will ever see at a fast-food restaurant. This location is no different, all of the staff here are super friendly and the food is great. Nothing beats their chicken sandwiches and waffle fries. This is a great spot to go to especially during quarantine. The only issue I have with Chick-fil-a is it's kinda expensive but it's not a huge issue. I definitely recommend this location, its fast and the food is great. read more

Yes, this is a 5 star for fast food... The food is good, but they knock it out of the park with customer service. Whether it's a act or not the employees seem to genuinely enjoy their job. Perception is important. I'll continue coming back as long as there's no drop off. read more

Amazingly average in every single way. Maybe a step above McDonalds, and a step below Culver's, if we're sticking with fast food comparisons. Definitely better places nearby to grab a quick bite, but in a pinch, you could do worse. It's pretty hard to screw up fried chicken and fries. read more

Get there and eat!!! It's so crazy good! And the people there rock! Price is great for what you get!

Our family LOVES Chik-fil-A. We came here late at night after just getting into town. The staff was young and courteous. Food was great as always. First time I tried one of their salads and it tasted great. My daughter fell in love with the Chick-fil-A sauce. Can that stuff be bought in bulk??? Thanks for the great example of an incredible chain! We'll be back again!! read more

15 minutes in drive thru and have not even ordered. Good food but not that good. They need to make this faster. Trapped in drive thru lane can't even exit if you wanted to, they hold you hostage. read more

the food was alright, but the god awful coffee ruined my day honestly. tasted wack af. i feel like if i dropped my keurig in the water of somalia it could've still produced a more enjoyable cup of coffee than what i got. read more

You need to pressure wash the sidewalk leading from the delivery door. This sidewalk can be seen by customers in your drive thru and it is soooo nasty from spillage of food and/or drink from deliveries. It's really gross especially right outside the door. This is something that smells and something drive thru customers should not have to see as they are picking up their meals. Again, gross! Probably should pressure wash this area at least once per month. Looks like it's never been cleaned. As for the entire property, very poorly designed layout. Why would you place the door for your deliveries where the deliverer has to go right thru your drive thru? Who was the idiot architect on this? You could have moved the restaurant south about 100-150 feet and made for a much better drive thru and put the delivery door where it's not in the drive thru lane. Your drive thru is also a disaster where you are trapped and cannot leave should you need to get out of line for an emergency or if the line is too long and you do not have time to wait, i.e. you have to get back to work because you are running short on time for your lunch break or there is an emergency or something that you need to do all of the sudden. It's hard to believe that Chick-fil-A corporate approved this layout. I grew up with Chick-fil-A in Atlanta and they are known for being much more intelligent and meticulous than this. read more

I'm from TX and Chick-fil-a is all over the place and they have their act together. When done well, this place is the best. That's why they built a drive through to handle 20 cars and a holding area with sofas for folks who order at the inside counter. The wait for me both times I have been here was 22 minutes in the drive thru and 20 minutes in the dining room. When I ate in the dining room, my biscuit was cold and undercooked. I think if you must keep customers waiting so long, the food must be perfection. We haven't gotten there yet. I'm bummed, because I was so excited that Chick-fil-a was coming to town. I'm not ready to give up on 'em yet. read more

Go there pretty often, great food and good quality. Great company. They are always looking to please their customers by going the extra mile. read more