This location is great and does not cheat you on portion size like the one on Mill Road. Ordered my quart of Ice Dream here and got a full quart to the rim as expected. The speed at this location is much faster. Highly recommend. read more

Chick-fil-A - Portion size correct - Fast Food Near Me - Florence, Kentucky

Take out | Other | $1-10 I guess they're hiring nasty employees at the Chick-fil-A on houston. I went through the drive-thru the young man took my order polite per usual. When I got to the window and older woman asked me for the name. I told her my name... three simple letters. She pretended like she couldn't understand so I spelled it out for her. She turned around with an attitude and started looking on the table and telling the other people she couldn't find J A S... it wasn't that difficult as I had only ordered one thing which was a frosted lemonade. So I made the statement "hey its sitting right there." She proceeded to tell me that I JUST could have told her that. I JUST should have told her how to do her job.. I suppose. I guess we're all coming on hard times when Chick-fil-A gets rude. WOW read more

Food is up to the usual Chick-Fil-A standards, and they have some of the nicest folks working the drive-through (I love how they use your name - I know you gave it to them to order your food, but it still is a nice touch!). Also, never really a line at this location, unlike the one on Mall Rd. (don't go to this one, they chose to have an "App Only" line that inconveniences regular customers). On the whole, with multiple locations to choose from where I live, this is the Chick-Fil-A I go to. read more

Always friendly and fast service. The customer service is the best. I have never had a bad meal or bad service. Out of all the fast food chains I this is one of the best. read more

Chick-fil-A - A #1 meal and an extra sandwich. Can't eat just one. - Fast Food Near Me - Florence, Kentucky

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Slowest Chick fil a I've ever been in! 1 register open. waited 15 min to place order. Then had to ask where mine was

I do not think the crispy sandwiches we ordered today was fresh and healthy. It led a stomach pain.

I love your salads but man your employees need to make sure you have better lettuce than this! read more

Chick-fil-A - Spicy Southwest Salad. Nasty lettuce from my salad today - Fast Food Near Me - Florence, Kentucky

We came here to grab a quick bite. The food was food. I definitely loved the seasonal peach milkshake! The staff was friendly and they even gave us a refill of a fauntain drink we were finishing up. The location had fresh flowers in every table that definitely gave it a touch. read more

Chick-fil-A - Seasonal peach milkshake - Fast Food Near Me - Florence, Kentucky

Don't get me wrong Chick Fil A is good to eat at just not this location For once they could start adding dressing to my salad this is the third time I asked for Light balsamic vinaigrette now I gotta eat dry ass lettuce again for the 3rd time. The service they nice as usual but they could do us a favor and remember what to put in a bag read more

The chicken was some of the best chicken I've ever had in my life. The line was fast & easy to get through. The ambiance was exceptional and properly clean . read more

Chick-fil-A - Fast Food Near Me - Florence, Kentucky

The food tasted great as usual. But service was LACKING here today. There was a huge line of people waiting inside to order. And only one cashier open. So out of probably 25-30 people working at the time ... only one was taking all done in and carry out orders. We are also out of town on vacation and from Pittsburgh. The food is more expensive here. Glad gas is cheaper! I decided to pull out my Chick-fil-A app which I was going to scan and instead placed a mobile order. Placed the order, got it and left and still would have had five people waiting in front of me had I stayed in line. This Chick-fil-A location clearly shows who they care most about. The digital customer. Not the one standing in front of you. It's unfortunate that's how some places have become. Again, food fine but service and care lacking. read more

Chick-fil-A - waiting in line for the one cashier - Fast Food Near Me - Florence, Kentucky

Political issues aside, this place has great chicken and waffle fries. Also their crushed ice is iconic and great for their sweet tea. Also I can drink their sauce straight from the bottle. But would be amazing if they support all people! read more

It had been a while since I've eaten at this or any other Chick-Fil-A so it was high time we returned. This was the Florence location so naturally it waa very busy. That being said their staff is very well trained and the line went quite fast. Also the restaurant was clean and the folks were relatively friendly so yay for that. Chick-Fil-A has a smallish menu that focuses on quality over quantity. I went with a simple Spicy Chicken Sandwich with Waffle Fries meal. Their chicken sandwiches don't come with any sauces (that I've ever seen) and comes with pickles. They do provide sauces on their condiment stand however and I got some Texas Pete Hot Sauce for my sandwich. The chicken filet had tremendous flavour in the breading and although it wasn't all that spicy had a decent kick and great flavour. I prefer not having pickles on my chicken sandwiches personally but most people do so there's that. Their waffle fries were excellent for sure. All in all this was an excellent and inexpensive lunch. Thumbs up. read more

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The drive through can be really crowded and not move all that quickly. I have found the order ahead option better suited for my needs. Food is always hot, staff is always pleasant. read more

His place only does drive thru right now because of shortage of workers. God bless the ones working taking orders outside in the cold. They are organized efficient and always happy. Of course the chicken sandwich with extra pickles is amazing read more

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So what's the point in closing down for months to do a huge remodel and add a second drive thru lane, only to not use the second lane and have all cars merge into one lane? And all of this is during the middle of the lunch rush. We are at a standstill stuck in line. I'm sticking to the Mall road location. I can get in and out of there in 1/3 the time even though they are way busier at mall road. read more

I come here a lot and never have issues and understand how busy it can be. But this cheese placement had me severely depressed I mean cmon now it takes 1 second to lay it centered. This is is McDonald's cheese placement. I'll still come back tho read more

Chick-fil-A - Deluxe Spicy Chicken Sandwich Deluxe Meal - Fast Food Near Me - Florence, Kentucky

I do not visit this location often. If is usually our go to spot if picking up food on the way to the airport. Between being in a hurry and excited for whatever trip we are about to embark on, I always forget to review. Everything is usually correct. My last visit was not quite up to Chick-fil-A standards. My sandwich was only warm. It was if they had all the components already cooked and waiting, then stacked them together. Food was not hot enough to melt the cheese. Hash browns were crisp. Encountered two employees on my visit. Neither said their famous "my pleasure," when I thanked them. At the time of this review, inside seating was not open. Inside was only open for the picking up and placing of takeout orders. They seemed to be using the indoor seating area as a staging area for catering orders. Outdoor seating is open. Though that is at limited compacity. read more

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Clean with friendly service and fresh tasty food. Great location! Would definitely return.

This is a great Chick-fil-A. Just caution; long waits can be common, just like any store. They seem to be quick, but I've had an uncommon long wait just for sauce in the past. read more

Could this place get any better? NO! As a Michigander we still do not have a Chick-fil-A store front that is its entirely own store, instead they are in malls, airport or Oakland University. So the full experience is never the same. We stopped here when driving to TN and it was a few miles or so off the freeway. The staff is so friendly, clean, and delish. Lemonade is amazing especially! The sandwiches, fries, and chick-fil-A sauce is on point. A busy store based on the stores surrounding the area and slightly off the freeway, but it was a great experience! read more

Chick-fil-A - Michiganders love chick-fil-a! So good! - Fast Food Near Me - Florence, Kentucky

Friendly go above and Beyond for customers. Love the chicken sandwich and waffle fries.! read more

Always friendly, always efficient, always fast and always good food! They are receiving God's favor!

Good food, good service. What's not to like. If you've been there then you know what to expect, it's always the same. Yay

I won't be back. Long time customer here. The chicken breast in my sandwich was tiny, the waffle fries were soggy and didn't fill the fry box up all the way (2 inch gap from fries to the top of the fry box), and my Coke cup was full of ice (thanks for 2 sips of drink with my meal). I go to multiple Chick-fil-A locations across multiple states and they are fantastic, however, I believe the main ingredient at this location is greed because the portion size I paid for is not the portion size I received. Your customers deserve better. This isn't the first time I've been shorted at your establishment, but it is the last time. For people reading this.... TRY JOELLA'S or Cane's! read more

It's hard to go wing with Chic-fil-A. They are always consistent and very good. Best customer service around. Prices are good too. Try it and I think you will like it too. read more

Very good. I had the chik-fil-a sandwich with cheese and it was delicious. The Mac and cheese is really good too. I liked that the cheese was browned a little from baking. Yummy! Honestly, next time I'd try their nuggets and Mac and cheese then put turn together. We'll be back! read more

What can I say...it's Chick-Fil-A! It's delicious on top of delicious. The service always makes me feel like I'm doing them a favor - with the "Thank you" and "My pleasure." Get into it! EAT MORE CHICKEN!!! Oh and get one of the chocolate chip cookies - I promise you it will be one of the greatest joys of your life. It's moist with soft creamy chocolaty Center - pure bliss! read more

My favorite fast food! Their food is always fresh and delicious! Everyone loves their fries and Chic Fil A sauce. Their workers are always fast paced and friendly! The place is always clean. Their one of the few places that still has a play area for the kids. I've never had a bad experience here. The only thing I would say that could be improved, is to have more vegan meals and dessert options. Thanks Chic Fil A read more

Now I've been to a lot of chick fil a locations in my lifetime some might call me a chick fil a Fanatic (small joke) this one by far takes the cake on service it was so friendly and fast food was great stellar job chick fil a Florence will definitely be returning and bringing my friends and family! God Bless you chick fil a of Florence! read more

We stopped by here for dinner, and very much enjoyed it. The line was pretty long, but chick-fil-a gets through the line so quick. The staff was nice and the food was delicious. If i'm around here again I would definitely recommend this location. read more

I don't have any interest in trying to defend the ultra-conservative values held by some of the folks behind Chik-fil-A. And I also wish the employees wouldn't say "my pleasure" when you thank them. That's very off-putting. And I think the waffle fries are just okay. But it doesn't get much better than the Chik-fil-A chicken sandwich. It's such a terrific sandwich that I'm willing to compromise my values and hear creepy stuff like "my pleasure." read more

When we fly into CVG, this is our first stop on the ride home. You aren't back in Kentucky until you get some Chick for the drive. read more

I must start by saying, I am not a chicken person (simply burned out.) However I want to say I visited the Florence store with someone, and found their service and options to be very high. I ordered Mac n'Cheese, it was incredible! Great lemonade, and super clean dining room AND restroom. I will return. read more

It's Chic-Fil-A. The food is great and they run there drive through better then our politicians run our country.

God chicken could never get less than 5 stars. Best sauce. Service always amazing no matter house busy. And it's always fast

This location has been open for a year, and at lunchtime it is gangbusters. Be prepared for a short wait at that time, but the service is still relatively fast and very friendly. The drive-thru and parking lot setup here is somewhat cramped. The way they have the drive-thru, it makes you have to drive around the whole building before you can enter the line. This leads to a lot of almost cutting people off who are leaving the drive-thru, so watch out. My favorite part of Chick-Fil-A is their great exclusive email offers. I've gotten to try the spicy chicken sandwich and spicy chicken nuggets for free during the preview weeks, and they always include a free beverage too. They also have a lot of community involvement. One negative is that they're always closed on Sundays. I know it's a company-wide policy, but it still stinks. I work down the street every Sunday and would love to be able to get my waffle fry fix. read more

I was impressed by the size of this restaurant. They were very friendly and speedy - so be sure to know what you want by the time you get to the counter. We were there on a late Saturday afternoon, but were very surprised by how busy they were for an off-peak lunch time. I haven't tried any food other than their standard chicken sandwich, but it's good! Waffle fries are fresh and delicious, but not too salty. They keep the soda behind the counter which is a bummer, not sure if you can go up for refills or not. Our stop was a quick one, but it was exactly what we were hoping for. Note that it is very drive-thru centric, as pedestrians have to hop over the curb which separates the parking from the drive-thru lane - so just be sure to keep an open eye for motorists who are not paying attention. read more

Chick-fil-A - Fast Food Near Me - Florence, Kentucky

Absolutely spectacular service EVERY single time I come here.... and that's almost everyday. I should be sponsored by now (; I have NEVER had a bad experience here. Not even slightly. Food is always fresh and delicious and the service is always outstanding and I'm always greeted with a smile and gracious service. Such an amazing company! Can't brag enough read more

Always a pleasure visiting chick fil a this particular location had a few employees out side moving the drive through line a lot faster by offering menus and possibly taking orders before the costumers got to the order station. That helped a lot because it kept the cars moving. I went to dine in and the service was great the line moved fast and my order was out within minutes of me finding a seat. I enjoy the out for seating her nice and spacious and great parking space for the lunch crowd I had no trouble in that area. read more