They need to learn the difference between white and dark meat. Thigh and breast. When you specifically ask for a breast and a wing, but end up with a thigh. My dog was happy about it though. read more

This KFC has gone down in food quality and amounts. Ordered 8 piece bucket go legs and thighs as no breasts or wings and what I did get was overcooked, hard and no meat on the legs. The sides are small small not like they used to be where you could eat the sides for a couple of days. I was lucky to have enough for one meal. Used to love this location but has really gone down hill badly. I give it a 1 rating. read more

They got my order wrong, a spicy chicken sandwich instead of a classic, when we drove over to pay she asked if it was a classic or a spicy and I said a classic so she changed it... As I was about to eat it, I saw something sticking out, it was a DIRTY NAPKIN. As if they tried to wipe off the spicy sauce and just put mayo on top They gave me a new one but they were very unserious and unprofessional about it. Worst experience at a fast food place. Avoid this place if possible. read more

Saw the worker making the food blow his nose, stuck his finger in his nose, and continue making food. Also, the floors and tables were not clean, covered in crumbs, and had random napkins everywhere read more

They made fresh food for us at 10:57 and they close at 11 the service was awesome. The guy liked my car lol it's gas.

Why would you put the menu online with prices and then not offer them? We paid 25% more for the same thing that was listed, once again by you on the website. If you are not going to honor those prices then don't post them with your establishment. AND OF COURSE THE ORDER WAS WRONG. Is it that hard to complete a food order? Please don't go there, run them out of business as the owner clearly doesn't care. The staff can just go back to smoking pot. read more

I loved the chocolate chips and the popcorn chicken but they both got rid of it so I'm so angry so I'm gonna put it down to a oneoh no, not 1 3 stars The service is awesome. I like her Griggs say one of my most favorite ones. The atmosphere is awesome that's all for today. read more

One other car in drive thru, waited 15 minutes and gave up. The employee working the drive thru was outside talking to people and not taking orders. Waste of my time and I left. I will no longer be giving them my business. read more

Kfc chicken nuggets are very small. The service was fine except the person said kfc was a cheap company to work for. The fries were not a full serving, and for the money, the eight tiny nuggets were not crispy. read more

Granted, i knew before i stopped not to expect fine cuisine, but to say this was my worst fast food experience ever. Lesson learned, read the reviews before you order. Greasy, doughy breading and cooked too long. I got the mac and cheese-HUGE mistake!! I think they scraped the edges of the pan. Pasta should not crunch. So disappointed by the quality and taste and wasted money. I've never had a bad experience at LJS/KFC but I don't usually stop at this location. Also, i will never pull away from an establishment again until I've checked my order. read more

KFC - Sad mac and cheese - Fast Food Near Me - Florence, Kentucky

Been to this location several times and had no issues. Went today and left extremely frustrated. Ordered 2 separate orders. Received the 1st order with no issues. The second order was a disaster. Had to remind the driver thru worker I had the second order. He asked me about the wrong order 3 times which I corrected him and showed him my receipt. He gave me the bag. My fault for assuming they would give me the correct food. So after driving home I open my food only to see he gave me the incorrect food. Tried calling the restaurant to talk to someone about the issue and got no answer. Very frustrated. read more

Ordered two Chicken Pot Pies, no utensils. Ordered a side of coleslaw, only got 1/2 a container. Very disappointed.

I was looking for a KFC because I was in Kentucky and was very disappointed. The food was horrible and was not edible at all very sad would recommend to anyone not even my worse enemy. read more

Ordered eight piece chicken dinner. The chicken was bitter. Either this was old chicken or the oil was bad. I do not recommend this restaurant. read more

Absolutely horrible experience! That's all I have to say ! They kept messing up my order tried to give me someone else order and in general were over all rude ! The manager was the only nice person there , read more

Customer service is terrible 11 bucks for 3 chicken legs. Do better! Never coming back!

This location is the best KFC in the area. Food is always well prepared and fresh. The staff and management friendly. Very clean restaurant as well. read more

We travel a lot, sometimes get chicken meals to take to the room. This location didn't have specified dark meat, packed with no napkins, salt, pepper. Gravy was off and scarce, sorry, worst K F C ever! read more

Food was awful! We left disgusted. Chicken in chicken sandwich had weird texture. Having KFC in Kentucky is still awful!

I am a Doordash employee. I waited in line 30 minutes to pick up my customers order for the drive thru attendant named Tyler or "TJ" to be unbelievably rude and disrespectful. Doordash don't approve of this behavior for their employees and we won't be treated as such. Disgusted. read more

I love KFC and Long John Silvers. I do but this location always has employees that have zero customer service skills and/or are dirty. It is not a good look or experience. They look and act as if they hate their jobs. Now to the food. They simply screw up orders. They seem to forget something, not prepare something correctly, or have the wrong numbers of the ordered items every time. Very disappointing because I want to eat here more often but won't. They take no pride in their work or themselves. Let's be clear. This is an Ownership/Management problem. Employees will only be as good or bad as you lead them to be. read more

KFC - Fast Food Near Me - Florence, Kentucky

Went to this location about 2:45 PM on a Tuesday. The parking lot was full of trash, including trash from a competitor fried chicken restaurant. Upon entering the restaurant, I told the lady at the counter about all of the trash in the parking lot and all I got in return was a blank stare. As I was leaving, the next people to walk in and ask for a manager, so I can only imagine it wasn't good. Come on KFC, you need to step up your game. read more

Just to start, we came to KFC tonight because last night we order the Mac and cheese bowl and it was cold and hard and I had to throw it all away. I called around 6 pm today and talked to someone who said he would make a bowl the next time I came and that he would take down my name. I even spelled it out since I have an "unusual" name. He was super nice and I was glad I talked to him I wasn't even asking for a new bowl I just wanted to let him know that it happened. I was very grateful for him thought. We first arrived and pulled up to the drive thru. Normally we go in but I'm really sick with a kidney stone condition and can't walk inside. We sat there and we thought maybe they closed early or something. I don't want to exaggerate so I'd say we sat maybe 2 minutes or so maybe longer. We decided they were closed and began to pull off just to notice there was someone at the window so we figured they weren't closed. We back up and finally they asked for our order. My bf begins with the story of the bowl and how he had offered a new bowl. There was a lady and a guy switching off being very rude. The first thing they said was, "we never heard of that." We tried telling them that we dont have the receipt because we did the survey the day before and they took our receipt. We tried to say we gave it to the manager Jason and they just said Jason didn't work today. We then tried to explain we gave the receipt to Jason yesterday and we called today since we got our food so late last night. They were being just horrible and I even started to cry. I have been having a really bad day as it is and I really just wouldn't take it. Finally they just said fine we'll give it to you. We then proceeded with telling them the rest of our order then pulled forward to then be told they didn't have everything we wanted. It was fine I just wanted to get out of there and go home, we live 30 minutes away and I didn't feel like messing with trying to get something else. We got our food then we asked for some ice in a cup for my hand which I had burnt just an hour before coming there (as I said, very bad day) and my ice pack had gotten too warm. We said, "sorry for being such a hassle and thank you so much we appreciate it," since I've worked in fast food and realize how it is. The lady who seemed to be a manger was just rude, didn't say or do anything, so we just pulled off. Last night we had such an amazing experience and this time is was just horrible... just made my day that much worse... I just hope someone with an even worse day than I have does not go through that. read more

KFC - Proof that we went!! - Fast Food Near Me - Florence, Kentucky

What a joke! 10 piece fill up meal for $20. They have no legs. They have no thighs. Ok that's fine I say I'll take breasts and wings. Also can you add me 6 extra biscuits. Sure he says. Get home only 5 biscuits. 4 biscuits + 6 biscuits = 10 biscuits. How do I get a box with only 5? It's not like they gave me 4 and forgot 6 or gave me 6 and forgot 4. Its like I'll put a few in a box and say here ya go. Fast food is a joke any more. I eas actually at Popeyes b4 this but after waiting at the speaker box for 8 minutes after being told I'll be right with you I left and ended up in this hole. Do yourself a favor and steer clear or at least check your order twice. read more

We picked up chicken tenders on our way home from a late work night, around 9pm. The tenders were small, not typically breaded line KFC. The biscuit was hard and the Mac and cheese tasted sour. This is not what I would expect from KFC! The workers were very slow, it took over 15 minutes to get our order, which was not hot, and customer service was absent. We will not go back to KFC, they have obviously changed for the worse! read more

This place is a joke. It has always been hit or miss on whether or not they will get your order right, which is partly the reason why I stay away from it. We decided to stop by tonight because some of the family wanted to. We ordered a couple big boxes and a side of biscuits at 6:30. We didn't end up getting our food until damn near 7. They asked for a name which we gave them when ordering, but they don't use the name system when calling out the orders. We finally asked for the manager and explained to him that we ordered and had not been given our order yet, to which he asked what he would like us to do. Um, give us our order. After 10 more minutes the manager finally got our order together and gave it to us. The store itself is disgusting. We went to the fountain machine to fill our cups and it looks like they haven't even cleaned around it all day. Avoid this place at all costs. read more

Don't waste your time going here. Went to go thru drive thru lastnite. Tried ordering an 8 piece bucket of original recipe, with mashed potatoes and macaroni and cheese. Girl in drive thru was rude. Had no original recipe chicken, said it would be 30 minutes to fix original. Then tried getting crispy, said all they had was wings and thighs. And had no macaroni and cheese and no biscuits. Girl in drive thru said was end of there night. It was 7:45 PM. Will never be back, ate there once a week, long John silver. read more

These guys never get your order right, even when you say it twice and they repeat it back to you. I had dinner there last night, the food was not good, it seemed off. It's now almost 5am and feeling really awful. read more

Good food and friendly staff. Booth was very dirty and had mud on the whole one side. A staff member saw it and kept walking by.

This KFC is hit or miss. Today I got a bowl and it was cold and nasty and with the fill up you got a chocolate chip cookie which was hard as a rock! Nasty, nasty, nasty! read more

Very rude staff from cashier to manager. Unable to get order correct. Manager rudely made us wait to talk to her then when she tried to correct the order she got it wrong. Turned out the manager didn't even know her own menu items. read more

They left four items out of my drive through order. When I called the manager said they would mail a coupon for the value of those items. It's been over a month and a half with no coupon. The net effect, I was ripped off. read more

Very clean. Friendly employees. Good food and great service. Aaron is a great employee

We waited 15 minutes for 3 grilled chicken breast, which was supposed to be a 9 minute wait. We finally had to go in and discovered they had given our chicken to another customer!! They said, they gave us two breast and two wings, but when we got home we had two thighs and two wings. The chicken was awful! They never have grilled chicken!! This is not the first time this has happened, but it will be the last, because we are not going back here ever!!! read more

Stopped for a quick dinner takeout Tues 12/16/14. The chicken was not tasty. It looked as though it had been in the fryer way too long and then left under a heat lamp way too long because the food was too tough to chew. The chicken "nuggets" were abominable. Not even the size of their typical nuggets nor even close to tasty. The nuggets like the chicken meal looked as though it was the bottom of the barrell. The portion size was maybe the size of a quarter with some being the size of a nickel. To try to chew them took so much effort that had we not stopped trying, potentially we could have pulled our teeth out. Not sure if this is typical for this store however first impressions are lasting ones and we will definitely not be back. The people, process, and products triangle is definitely broken. In my opinion maybe a winter break and a reassessment of the business model could help a turn around. read more