I hate to give this rating to this Chic-fil-A because my wife and I eat at other locations that are just great but this one was so bad it leaves me little choice. Well first the drive thru itself is just confusing but they probably couldn't help it, but building it like a coiling snake is just weird. I will say the staff seemed friendly and have no problem with them but getting cold cheese sauce for our waffle fries was just horrible and my wife's sandwich, which was a grilled chicken sandwich, didn't have the sauce that was supposed to come with it and the bun on the sandwich tasted days old and she said it tasted like they tried to heat it up to hide how old it was so she basically just ate the chicken which she said was fine. On my sandwich the chicken was kind of tough and the portion size wasn't as generous as other locations and my veggies on my sandwich didn't taste fresh. So all in all it was pretty bad and won't go to this particular location again but rest assured we will visit your other locations on Mall Rd. and Ft. Wright on 17 without a doubt. read more

Doesn't honor promotion to the writing. Very rude in their conversation about the issues. Much better experiences at Mall road location. Will not be coming back to Houston location. read more

This Chick-fil-A had superior service, food, cleanliness--everything. We'll continue to visit this location when traveling.

You always have those cult chik-fil-a fans and I can't claim to be one of those even though I do love the place but I have 2 stories to tell about this place. 1. One morning I got some chicken biscuits to go and it took a while to get them. So without even having to complain the manager just handed me a coupon for a free one. 2. They have free wifi and while I"m sitting there after lunch the guy comes by and fills up my lemonade as if he's waiting my table. It's weird because I almost feel like I should be entitled to being treated like a pile of crap because this place is fast food. Weird. Well done on the cusomer service front. Whoever is behind this: It Shows. read more

Chick-fil-a is the BEST fast food restaurant! They're always sending out coupons for free food on their text message service. They have free kids meals on Tuesday nights. They have a breakfast club where every 6th breakfast you get is free. They send out coupons in the mail. Basically you get a crap load of free food. It's not like they even have to do that! Their chicken is delicious! The waffle fries are superb! And the lemonade is mouth-watering. I seriously choose Chick-fil-a over almost every NICE restaurant in the greater Cincinnati area. read more

I have never had such good service as I have had at this Chick-Fil-A! I have been here many times on a few different stays for business. It is quite easily for someone to get to even if you are not from the area. They also get through lines pretty quickly which is appreciated! read more

Love a Chick-Fil-A for the family--healthy meal options (grilled nuggets, fruit or applesauce, and milk) for the little one and I go ahead and indulge in one of those delicious fried chicken sandwiches with waffles fries (it's OK, the little guy is too young to understand my hypocrisy...although he is starting to ask for a fry...). This particular location gets crazy busy for Saturday lunch, but they move it along quickly. read more

EXCELLENT! A dine in experience at a fast food restaurant! They are very family friendly and send out a lot of coupons. Easily keep up with the local happenings on my e-mail. Staff go the extra mile for you here which is extremely rare. Waffle fries and chicken sandwiches! Yum! read more

When I was in the area, I knew what I wanted for lunch! I was here about a year ago, and the food and the service is still great! I wish all Chick-Fil-A had the same quality of service. read more

Best chicken around!! Hands down!! This place always plays their A game- whether it be food quality, cleanliness, customer service, or efficiency they get it right. The employees seem to love their job and make the whole meal experience seem very enjoyable. No matter what time you go in there will be a line. Don't let that deter you because they get you ordering very quick. Find your seats and within minutes they are bringing out your food. Need a refill? Ask one of the many people walking around to grab you one and they will- with a smile! You gotta check this place out!! read more

Wish there was a Chick-Fil-A still in the Florence Mall. But you know how greedy the Florence Mall rent is. The food court really sucks without Chick-Fil-A. I think that was a mistake for moving it Houston rd, oh well. The new restaurant is really nice. Interesting drive though, like going around a big circle. They do make the best fast food chicken sandwich fried or grilled. I love the red Polynesian sauce..mmmm yummy. There mayo is terrific. There waffle fries are to die for. Whatever oil they use, wow it's great. I do highly recommend this fast food place. Con: Closed on Sunday, drove over there several times on Sunday, not realizing it Sunday...arrggg especially for a chain store, that's losing Millions and Millions of dollars in revenue a year, interesting? read more

Still my favorite fast food restaurant ever! I personally recommend the cookies and cream milkshake. ;) Really though, the employees are always nice, and the food is always top grade! read more

Great place! Great food! Great people! Great atmosphere! While we were here, they celebrated an employee's one year anniversary with them. It was cool. We love this place. They are always packed, but the line is fast. And friendly. read more

Chick-fil-A - Yummy! - Fast Food Near Me - Florence, Kentucky

I love Florence's Chick-Fil-A, despite the drive-thru setup being a bit clunky and...loopy? Yes, it's a loop. You come in behind the building, and you can see the drive thru right away...but you can't enter from there. No, you have to drive all the way around the building, enter at the OTHER back corner, and then...you get to do ANOTHER loop of the building before you have your food. Quickest way to get confused, right there, and the only reason it's not a 5 star review. Shouldn't drive-thru windows be straightforward (literally)? However, if you manage to navigate around that, or if you sit down inside and eat (and actually, for this man using a wheelchair, this location is one of the easier ones I've been to!), you should expect fast service from a friendly staff. And the food? Chick-Fil-A says they are the home of the original chicken sandwich, and they are absolutely right! It is great. The nuggets are also very good. If you prefer spicy, then try the spicy chicken sandwich and nuggets. I however cannot handle a lot of spice in my food, so I opt for the original. One other drawback: It's not open until 6:30 AM. My mom and I found this out when we stopped to get food on the way to volunteer for the Cincinnati Half-Marathon on a Saturday. I realize most people aren't on the road before then, but for those of us who are, we'd like to have that option. Minor thing, and we did get it on the way back and ate at home, so I won't dock any stars there. Overall, 4 stars. If this drive thru wasn't so loopy, making me dizzy, it'd be five. read more

Normally this places is really fast but I've been in the drive-through for about 8 or 9 minutes still waiting to pay

This is a great Chick-Fil-A location. It's always clean, the staff is polite and friendly and service is relatively fast. The food always tastes good, too. If you go during a busy drive-thru time they will have employees out working the line of cars. This seriously expedites the drive-thru process and is pretty genius. They definitely are faster when they do this than, say, if you went to another fast food restaurant that had an equally long line - even if it was McDonald's with their double line (which I just think congests things anyway). My favorite thing to order is the grilled chicken sandwich combo, with fries. Oh and about the fries - they're the only fast food place around here that serves waffle fries. Bonus! read more

I love this place! Everyone is so friendly. I also feel like the amazing people in the drive thru could have every American covid tested in 1 day! read more

Never been disappointed at this place. Great food and employees. I wish every fast food resturant could be as clean and friendly as this Chick-Fil-A. The best chicken sandwich I think I've ever had (at least at a fast food joint). They always have something going on for the kids. I especially like Tuesdays where kids eat free with a paid adult meal. Stop in and enjoy! read more

Chick-fil-A - Fast Food Near Me - Florence, Kentucky

Normally I love this Chick Fil A. Even though it can get quite crowded, they have great service. Today I went inside since they weren't too busy. I wanted to grab breakfast. Unfortunately, I stood in line for so long that by the time I reached the counter it was 10:31am and they were no longer serving breakfast. If I had gone through the drive thru I would have received breakfast without a problem. The staff recognized that I had been standing in line for a while and there was only one person left behind me. I should also mention that there were only 4 people in line in front of me when I came into the restaurant, so I didn't anticipate it taking long to reach the counter to place my order. I left without any food this trip. read more

Yummy spicy chicken with buffalo sauce cravings continue ! Jadore ! Good service too

This is the BEST Chick fil A! I've been a long-time, regular customer at this location. Cassie and James are two of the nicest people who both strive to make each customers' experience a great one. If only all restaurants had employees like them! Food is always hot and fresh too. read more

I really like the place the food is good and not too expensive. However, since this particular location changed ownership the order time has doubled maybe tripled during the lunch rush. It seems to be a staffing issue but possibility a training issue as well. I have given them several chances but they have yet to improve. read more

The most polite staff at any fast food place. Quick service, fresh food!! What else can you ask for?!?!

Amazingly good service. Play area for the kids. Food is always fresh and fast. Highly recommended!

The chicken sandwich is very tasty. I want to eat it everyday. Fry is also good. We can choose some source. If you go to Macdonald, you should come here. read more

Loved the way they serve the customers, quality food, fast service . Staff is friendly and the store is completely clean even it's rush every time Loved to visit again and again read more

Have been here dozens of times over the years and absolutely love the place. Service is always really fast and extremely nice. Food is always fresh and never messed up. This is the best fast food chain in Florence and am so excited a closer one just opened up on Mall Road. Cannot go wrong with Chick-fil-A at all! read more

The food is always great, but Jill in the drive thru needs to chill. She made me feel like I said my own order wrong when they handed me the wrong drink and then the wrong bag of food. read more

Chick fil A! It was the best: it always is! This location is one of our favorites, the staff is super friendly and always makes our day.

Excellent like all Chick-Fil-A. Only downside is they need a second drive thru lane. Also the location is a bit tricky to get to.

The day that I visited, they several workers that were taking orders from had ipads as soon as you got in line. After you drove up a little bit, they would take your money. The line was long initially but I found that this was a great idea because it definitely sped up the process. I have always had a good experience with this restaurant. Everyone is always friendly and the food never disappoints! If you never tried the lemonade, I would highly recommend it. Some are too sweet for me, but this one is perfect! read more

Fast and fantastic service! Very efficient Today.. They had order takers outside and even a register outside to make the process smooth. . Smart read more

Food and service has been great regardless of the time of day I have went A must eat if you are in area. They give you the true experience of fast food read more

The line at this chick fil a is intense. Sometimes the line will wrap around the building twice, but that will not stop me from going here. They do have a really good system of making sure that people are placing their orders. You cannot do more than two orders in your car, so if you're going with co workers (which I do) you need to park at Meier and walk over because their parking lot is crazy! read more

You either love it or you love it more. Chick-fil-A is the gold standard in fast food service. We get refills taken care of and just the other day I got a free sample of that new lemonade ice cream drink. I usually go for the spicy club sandwich. Their fruit cups and milkshakes are both excellent. Always busy but that's a healthy business. I saw their employees using iPads to take orders outside -- glad they keep up with business technology also. read more

I can't wait until one opens in the Detroit area. Whenever I am traveling, for work, and I find a Chick-fil-A, I have to stop in and have a spicy chicken. Overall, I think that for being a fast food restaurant, it does a great job. read more

Totally swamped for lunch but they have an excellent drive thru system set up with extra attendants. Well played, Chick-fil-A!

This is amazing! Being from Michigan and on a trip, its super good! I love the chicken sandwich, and the waffle fries! The waffle fries weren't cold, warm, and fresh! And not to salty but just a perfect amount of salt! The chicken sandwich was warm and fresh! Would recommend to go here for some food! Its busy, but the line inside goes around fast. And there multiple people who work outside to get more orders done. 5 Stars! read more

Wifi, health conscious, the charbroiled chicken sandwich is 260 calories, clean play area for the kids

We are traveling from Chattanooga Tn. We pulled in with 2 buses, 3 passenger vans and 1 cargo van. I must say the BEST SERVICE EVER!! And so speedy! We Chick fil A!!! read more