So... People will be in shock and awe when I say this but I have not eaten Chick-fil-A food since I was stationed in Savannah, Georgia, in 1999... Yes, BELIEVE it! It always seemed like the lines were too long and I didn't care for the hype per se.
I am only dropping my rating to 4 stars because I had issues with adding money to my new account card as well as adding a payment method.
This particular Chick-fil-A is located off of a main highway and is easy to access and depart. The buildings exterior was in great condition, the bushes, trees and grass were obviously well maintained. The parking lot is large and can accommodate many vehicles for those wishing to enter the establishment. I would give them 5 stars alone just for having drive-thru lanes that didn't impede the flow of traffic or blocked other parked cars. I see this alot for restaurants that have the drive-thru option and it can be very frustrating...
For this trip I utilized the drive-thru in the early evening hours. I was greeted by a young lady who was very personable, welcoming, tidy in appearance and motivated. When I told her I had some issues with the app, she was very apologetic and offered to try and have a manager to assist me. I declined the offer and told her I would try to obtain assistance later. I did like placing my order with an employee in person because it seemed easier and there were no confusions. I had absolutely no problem paying with my debit card, which is a huge plus. The employee even asked me to pull up my app so that she could ensure I was going to get credit for my order for future treats. She was definitely on the ball.
When I pulled up to the window to retrieve my food I was again greeted with a smile by a young lady who verified my order and handed me a receipt. As she gave me each bag, she confirmed its contents. The service was fast and their technique obviously down pat. The service alone will bring me back to this particular Chick-fil-A.
Our order consisted of a spicy chicken sandwich meal, which my husband said was very delicious! I ordered his sandwich without tomatoes and the order was 100% correct! For myself, I ordered the fried nugget meal. I am definitely a fan of these nuggets and the dipping sauces! My children received the fried and grilled nugget meals. They definitely enjoyed them along with their frozen treat. The waffle fries were plentiful and delicious!!! I like that the menu has more options for side items, like fruit, apple sauce, salad, etc.
All in all, our experience was great from the drive-thru until the last bite! We will definitely be more frequent patrons to the Elizabethtown Chick-fil-A in the future! read more