I had late lunch there and ordered some chicken. I didn't expect with the chicken to be dry and not so crispy. I just like it with the sauce though. Tenderness was okay. Not the best I had but good. The service was good though. read more

This is the biggest chic fil a I have ever been to. Nice and clean and great service as usual. It's in the middle of downtown Dallas no complaints here read more

Gama the manager (maybe lead?) is always so hospitable. I come back to this location over nd over because of his service and care! The entire team here is so sweet and quick. Working in downtown is difficult for the food industry but this team does an exceptional job , thank you gama! read more

Ordered a sandwich wrapped in lettuce only with extra pickles, tomatoes, extra luttuce, mustard and honey on the sandwich. No honey nor mustard was on the sandwich. Additionally or dered a kale crunch with roasted almonds. Got the salad with no almonds. Did not get the honey nor mustard nor fork nor roasted almonds. delivery was fast but meal preparation was sloppy read more

Love this location! Fast, hot food, efficient. The staff are so kind and welcoming. It's a comfy little spot.

the cashier name Dana was rude and she didn't take my older right and when I asked her to fixed it she gave me a attitude and just in general wasn't nice and the food was cold too and I had to wait a long time. read more

Came for breakfast, I liked the place. Spacious, welcoming vibe with friendly, quick service. Tasty chicken combos make it a solid stop for a satisfying bite downtown read more

Horrible customer service from Bianca the manager. They made an error on a large order and she refused to consider the idea that they made a mistake. Unbelievable!! read more

Service is fucking terrible these people are just standing around talking about fucking sports and I've been sitting here waiting 30 mins for my order read more

Not sure how but they keep forgetting drinks everytime i order on uber app , it a bit annoying like how hard is it to not forget a drink lol

Chick-fil-A is a great hangout place with your friends and family, It is a spacious restaurant with a beautiful and warm ambiance. It is located downtown at NATIONAL HOTEL. Perfect Place for your quick bite if you are in downtown. They have great options of combos and food was delicious, we tried chicken combo and we enjoyed there. Service is quick, staff was friendly. read more

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This place is usually very busy. However, if you order on their app ahead of time, you'll have no problem! They have screens that let you know where you're at in the queue and I appreciate that. You can also order using a QR code at the table and they'll bring it to you. read more

I placed a mobile order here, but apparently that doesn't qualify me to use the restroom since I was not dining inside. Adding to the confusion, a black and brown German Shepherd was running loose throughout the restaurant. One of the Spanish-speaking staff members even mistakenly accused me of being its owner! The dog did follow me, but it actually entered after the previous customer while I waited outside to finish my drink before picking up my order. The scene inside was chaotic. There were about five police officers and a security guard, all seemingly bewildered by the dog. One male employee was chasing the animal around with a wrapped chicken sandwich - leaving me to wonder whose lunch was being sacrificed in the process! I wish I had recorded it. read more

They love getting your order wrong and not fix it . Management is trash they were supposed to call me and never did.

Chic-fil-A is always a good decision. There has been a lot of media attention surrounding Chic-fil-A related to racism, prejudices, and homophobic details. It makes me want to spend my hard earned dollars where they are appreciated. Every once in a blue moon - I have dropped in on this location, as there are not many places to grab a bite within walking distance of my job. Downtown has more subways than you can count (on each corner) so something different is a treat. I enjoy the salad at Chic-fil-A so I usually order that sans the bacon. The times that I have visited this location - located in the Renaissance Tower - the line moves pretty quickly but the customer service is not good at all. I have found that even something small like requesting a sauce is met with employees ignoring you or acting bothered by your request. This location - inside the pretty glass pyramids - is open during the pandemic. To-Go is an option and best because the restaurant is an underground and enclosed area that doesn't seem to have the best ventilation. read more

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The food we did receive tasted fine. But was missing any items, no fries for one of my meals, no toys for the kids, no dressing for the salad and no sauces that were requested. read more

Line was long, basic. I ordered the chicken tender things for my daughter, the order wasn't made right. When I complained, they assumed I was trying to steal or somehow cheat free food. It was really stupid, the people here don't pay attention. I wouldn't recommend the place to anyone. The inside of the place also had dirty tables and such read more

Today was my first time going there since they moved out of the Renaissance building. It's very nice. It's not as many seats as there previously were. The place is pretty packed with people but, the line was moving pretty quickly due to the system they use to get their customers correct orders and fast and friendly service. There is covered seating available outside. My order was correct, fresh,hot and fast. read more

Awesome customer service. Very clean and not too loud. Was helped multiple times. Food tasted amazing, very fresh.

This is the worst Chick-fil-A location ever!! Every time I order from this location, my order is wrong! This past weekend, I went to place an order and I stated that I wanted orange juice. The host did not ring up my orange juice, but gave me a regular drinking cup. I politely reminded her that I asked for an orange juice. She proceeded to charge me for the orange juice and some kind of way we ended up doing a double charge and I ended up paying for the orange juice twice. The order in the bag was also incorrect and they only give you two sauces!!! No matter how many biscuits or fries you have! Avoid this location at all costs! read more

those nuggets are amazing and I really like the place, its all clean the workers are super nice with me they even show me their dih and I was so happy read more

They only have one drive through lane open for drive up customers. The other lane is reserved for mobile orders and is always empty creating a backup all the way into the parking lot. Mobile orders could go through both lanes or park and have orders brought out. read more

I recently went to Chick-fil-A and it was pretty good. The chicken was crispy and well-seasoned, and the fries were nice and hot. The staff was friendly and the service was quick. The vibe inside was clean and chill, with a nice casual atmosphere. It's a solid place if you want a fast meal in a relaxed setting, but honestly, it didn't wow me enough for five stars. It's reliable, but nothing too special. read more

Great location and community events. This is one of the best locations in Dallas. The people, the employees, the guest host and others make this a wonderful location to visit. read more

What can I say about Chick-Fil-A that hasn't already been said? This Chick-Fil-A is located in the Renaissance Tower in Downtown Dallas, inside their downstairs food court. The place is large and clean and has ample seating for you to enjoy your Chicken biscuit and tater tots! I went here for breakfast and was glad to see the line was non-existent at that time. I ordered my food and walked around as I waited, checking out the neighboring but still closed eateries. My food came out fast and hot and the employees there, as always, were very nice and courteous. I like that all the employees I've come across at all the Chick-Fil-A's I've been to are always a peg above other fast food places or places on Maui. Not looking for an ass kissing, but if I'm courteous, I like courtesy back. Makes the meal taste even better! And the chicken biscuit did not disappoint! And the tater tots were hot and crispy! Nice! Only bad thing about this location is the parking, but luckily it was walking distance from my hotel. Very nice building, I must say, and an overall great visit! I you, Chick-Fil-A! read more

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People call here " the hidden CFA'. Actually, it was an oasis for me. Dallas was hot. I had to evacuate downstairs. I ordered the grilled chicken. It was good as usual. I really enjoyed the views from the food court. Thanks! read more

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Not as good as most Chick-fil-A locations... However, the do Greet you with a smile and take your order quickly...and the chicken is super good...man, it's yummy! I am changing from three stars to four...cuz of the people and the food! read more

this is the best restaurant ever managers are so helpful and actually care about the customer-shoutout redhead manager I think his name is Michael-luv ya -glory softball read more

I am very aingy. Me hungy for WAFFLE FRIES... you make daddy aingy when you switch waffle for normal.

Ordered a lg fry - this isnt full - ckn sandwich is tiny asked for ketchup none was included fries were old. - what a waste of $ and 3.89 for mac n cheese - yeah all in the trash - do better cfa read more

Chick-fil-A - Meal - Fast Food Near Me - Dallas, Texas

The service at Elm st (Dallas, TX) is terrible. I placed an order for delivery and they did NOT include my biscuit in my order. Just ridiculous! I tried to call the restaurant first but they never answered! It is absolutely ridiculous! Because my order didn't get to me until 10:45am I won't even be able to get breakfast anymore due to it being last the breakfast time. Everytime I go there physically their always in a frazzle and act like they have no idea what is going on. SLOW DOWN and get the orders CORRECT. I am so done with chi fil a. Unacceptable. read more

I placed a mobile order and let the staff know when I arrived. My order was ready right around the estimated mobile order time, however, I wasn't alerted that the order was completed (I had been told the chicken minis would be another minute). I realized my food has been sitting when I noticed other orders that came in after me leaving. Suffice to say my food was a little cold after a short walk home. All in all, just a decent chick-fil-a "experience." The food is still good. read more

One of thee worst customer I've experienced, negative stars if it were possible .bought huge catering order , 25 box lunches for hungry cheer leader team visiting from California. Picked up order, asking for sauces. Seriously they were only going to give like 12 packets for 25 ppl. Told them it wasn't enough that I need 3 sauces each ,total of 75 . Each of the front end ppl said they cant etc.based on the order etc only other option was to charge me for large containers. I proceed to say wow in California they aren not stingy with the sauces . Finally asked to speak to Josh C. Operator said the solution to problem give me the 85 sauces after him rehashing explaining I have to charge u etc or only give 2 packets per box lunch. I said just make a customer happy , what's the costs to you of ro lose a customer over sauce.. its pennies ....way to start of the day here in Dallas .. these individuals represent the face and branding of chic fila . How disappointing .. I being an entrepreneur myself.. ask yourself this franchise owner what could have been done to handle it better and learn from this case read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

I don't post bad Yelp reviews on the regular. When I do, it's because I'm really that mad. I ordered a Chick-Fil-A sandwich from here today for lunch. I was extremely excited because it was my first "cheat" meal since I started my diet. The only reason I get the sandwich is because I LOVE pickles. When I order, I always emphasize EXTRA EXTRA pickles because that's how I enjoy my sandwiches. I've never had a problem at any other location, but when I opened my sandwich up from work, I was so disappointed that I wanted to scream. I don't like the sandwich unless every single bite has a pickle, and there was only 2. This is pure laziness. Chick-Fil-A, I'm surprised that you all have hired someone that doesn't meet customer expectations. read more

Chick-fil-A - Fast Food Near Me - Dallas, Texas

so basically the food is really good although the chicken sandwich is greasy and the fries have less seasoning sometimes but overall it's pretty good read more

This place was terrible. Terrible customer service all they'll do is talk and ignore customers.

Si many people and never friendly, Whenever I have to come to this location, they are all in their conversations, that they serve the customer first, they do not pay attention when one orders their food, every time they give me the wrong order, and I complain for the third time read more

Ordered breakfast they said 20 maybe 30 minute wait for 10 spicy chicken biscuits. There's at least 5 employees. Def not an organized Cfa. Only come here if u must read more

I would definitely recommend finding another location to eat at. This CFA is the worst and the employees are rude.

Bad and customer service and what I order I didn't get it I order for 12 piece of grilled chicken nuggets and a medium fries the chicken nuggets wasn't there it was only three nuggets and no fries at all no sauce it was just ridiculous read more