A pleasant experience as always, customer service, kind, and prompt. I completed a drive-through order with the application in made for an easy order. The food was hot and ready and correct as ordered. The location on the outside was clean and tidy as always Chick-fil-A food is good. read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

So my daughter has been going to the dr near this location for over a year now and I never knew it existed. I sure was glad her dr suggested it because typically we drive all the way back to Garner. Upon entering we were greeting by smiling staff, we placed our order and received a number to be seated to wait for our food. The dining area is smaller than expected but it was extremely clean. After being seated we received our food in 3-5 mins. Not long at all. Everything we asked for was on our tray. The food was hot and fresh per usual. A staff member did stop by the table to see if we had everything we needed which was nice. I will definitely visit this location again. read more

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Two of us came here for a late lunch and I was surprised at how busy it was. The girl took our order quickly and the food came out quickly and hot. We had the chicken strips and a Chick-fil-A sandwich and fries. All were delicious. Despite being busy all the tables were clean so no trouble finding a table. They have a double lane drive thru that never stopped. I asked for boxes and they agreed to hold some for me and I picked them up the next day. Very helpful staff here. Only negative is they don't give a senior discount or a senior drink. read more

Chick-fil-A - Inside, nice view - Fast Food Near Me - Cary, North Carolina

I've been to many, many fast food operations. Hands down, this Chick-Fil-A is outstanding. Drive thru order and delivery are a well-oiled process, the kids are personable and efficient and obviously well trained. I dare you to find that combo at other locations. The food is fresh and hot. Keep it up! read more

Best Chick-fil-A in the area, the fastest and go out of my way to come to this one. The service is great.

Fast drive thru Best iced tea in town!! Excellent service App used with help from staff read more

Pulled up to the drive-thru, the line was long, but the staff was so efficient. Got my food in no time! My chicken sandwich was missing pickles. Not a huge deal, but still annoying. read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

Lord, you tell us to thank you for all things great... I just want to say thank you for this Chick-fil-A and the workers there, they're always smiling, they even serve me the 12 piece nugget meal for breakfast and that you just can't find it all the Chick-fil-A's. The ambience is always the same read more

The Waverly Place Chick-fil-A location in Cary has the best, speediest drive-thru service of any Chick-Fil-A restaurant I've been to in the area, and my order is always correct. I drive out of my way to go to this Chick-fil-a location just for their wonderful service and well-trained, courteous team members. read more

10/8/21 Good service. They were able to get my catering order ready ahead of the scheduled time which was much appreciated. The food was delicious. The service was speedy. I picked up my catering order in order 5 minutes. That's what I like! The only recommendation is for unmask staff not to approach the vehicle too quickly in case you have customers wanting to slip their masks on. read more

The wait at this Chik-fil-A location can be awful, luckily it was not busy during my most recent visit. There are two order lines with employees waiting to take your order during COVID-19. Once this step is complete you pull around and more employees are there to bring you your order. I ordered an 8 ct nuggets meal with fries and a Sprite. I was so sad to discover that my soda was just soda water when I got home. The fries tasted like they had been sitting out too. In the end, this location is just okay. read more

I have been here a few times and the always mess up the order. Will not return to this sorry Chick-fil-A.

I wanted to Commend Sammy and Kitchen Staff at the 411 Colonades Way, Cary, NC location. We ordered a plater online and evidently I didn't go all the way through the process (my fault). Sammie was able to get our catering order done in record time. They were pleasant and understanding and efficient!!! 2 Large Platers and drinks done in 10-15 mins!!! If you go in Tell Sammy Hello and he will be glad to help. Excellent Customer Service is not something you see every day. read more

Excellent customer service, exceptionally clean and very well run. Chick-fil-a- Sandwich Meal read more

Epic fail today. Got a wheat english muffin that was dry and tasted terrible. Got chick nuggets in stead of hash browns. Certainly not used to this because it is always perfect. Disappointed my Saturday. read more

First time visit, but I was very impressed with this location! The cashier and both the lady picking up trays were so sweet. It's a clean restaurant and well cared for. The drive-thru line was really long, but we ate in. An enjoyable experience overall. When I asked for a recommendation of a sauce to go with my Spicy Chicken sandwich, the lady at the counter recommended honey mustard. Great compliment to my sandwich. I know fast food is nothing fancy, but I really enjoyed my #3 - Spicy Chicken Sandwich, waffle fries, and lemonade. Plus, the customer service was fantastic so I left with a smile on my face from the kindness from those two women. Well done! Take a look at the food quote I've posted as well. It's sure to make you smile too. :) "Food Is Essential to Life; Therefore, Make It Good." - S. Truett Cathy read more

Chick-fil-A - I sat down at a booth with my tray and then I saw this. - Fast Food Near Me - Cary, North Carolina

I just cannot believe they did this to me!!! I ordered 2 spicy Chicken Sandwich Deluxe with a sweet tea and a lemonade and they only gave me a lemonade and NO BUN ON TOP of my TWO sandwich!! And this is not the first time they messed up my order plus the the guy who gave the food was rude! I hope I never go there anymore, come on Chick-fil-A!!! read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe - Fast Food Near Me - Cary, North Carolina

Kind of disappointed in this Chick-fil-A location waited almost 10 minutes for a Mobil order which was placed ahead of time. Our order only contained 3 chicken biscuits and a side of hash browns. It seemed as if those in the drive through were getting service before us. I've never had this problem anywhere else so it appears this Chick-fil-A is not held to the same standard of others. read more

Chick-fil-A - Fast Food Near Me - Cary, North Carolina

THE BEST chick-fil-a I've ever been to, and I've been to a lot of them around the country. They are bringing joy to the world one chicken sandwich at a time. This is mostly a review for their service in covid precaution world simply because I didn't frequent here much before. Everyone is so friendly. The line moves lightning fast so don't be intimidated if you get there and see a line. They are so organized and on top of it. Whoever is running this place and training these employees needs to open more chick-fil-a restaurants or run for president because this place is a true gem. I come here at least once a week. Pro tip- add this location to your favorites on the app and you'll get emails from the owner for free stuff / promotions. I can't say more good things about this place! read more

By far my favorite Chick-fil-A location in the area! Even when the line is long they get you out pretty quickly and my order has almost always been correct and if it's not the staff is always kind about fixing it read more

*3.5 Stars* I have never been impressed with service at a fast food chain as much as here. Super friendly order taker. Fast, prompt food prep and good, fresh food. I had to try their chicken since I had never been to a chick-fil-a before. I was impressed. Chicken wasn't dried out and was breaded enough. Their fries are waffle ones. I was also impressed on how clean everything was. Plus the condiment area was organized and their selection is a lot more than in other places. Definitely a good selection when thinking fast food. Be prepared during lunch time because this place gets packed! ENJOY! read more

We arrived at around 1:30 for what we thought was going to be a quick trip through the drive thru. The line was SUPER SUPER long at the drive thru so we went in for a TO GO. The line inside was also SUPER SUPER long !!! What is going on ?? We waited and got our to go order. We grabbed a fry from the bag on the way out of the parking lot. They were COLD !!!! How could that even happen given the volume of food that they were processing ?? Our sandwiches were great but NO NAPKINS !!!!!! The entire experience was "off" today for some unknown reason. read more

Haven't had a bad experience at a Chick Fil A. Friendly, fast, fresh food. Great tasting tea, even unsweetened is freshly brewed. Dining area always well attended to, and bathrooms are clean. My go to is the 12 piece nugget, with just enough light breading. Usually get fruit as a side, always yummy. Great to have quick service options a bit healthier. Not the best location, kinda hidden, and overflow parking has to park across a busy drive near Bass Pro. Overall still a good choice when in the area. read more

Reaching out to the community is what Chick Fil A on a daily basis does better than its competitors. Today before going for my daughters 4 year old check up. We stopped to have breakfast. We had the usual chicken nuggets. But what was going on in the main part of the dining room. Caught my daughters attention. Seniors bingo. What a great way to use there space after traditional breakfast hours. Players won Chick FilA mugs, t-shirts, gift cards. In my opinion excellent community awareness and involving our seniors. read more

Chick-fil-A - Seniors playing Bingo at the Cary Chick-Fil-A - Fast Food Near Me - Cary, North Carolina

this is the worse chick fil a ever. i came in for breakfast and had coffee come falling into my car window and spill on me as going thru drive thru and the coffee was not even on my order. the order was mixed up - they were in such a hurry to get thru the line- they told me to pull over so the rest of the line can go thru. the coffee spilled thru the drive thru window as they were pulling it back from the tray and it tettered from the cup holder and came falling into my car window when my head was turned the other way. it burned my whole lap!!!! omg!!!! and nothing was done- i had to ask for everything-horrible customer service read more

Chick-fil-A - ows a cup of coffee on a table - Fast Food Near Me - Cary, North Carolina

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Stopped in here while I was getting an oil change next door at precision tune. Great chickfila location. Not overly crowded like most other chickfila locations. Plenty of open tables at noon on a Saturday here yesterday. Great service from the staff who offered refills and brought the food out to us. Love their order ahead option on the mobile. 3 associates outside working the drive through to speed that up. Interior was super clean too! read more

This is the worst chick-fil-a experience I have ever had. The wait was excruciating. They have so many opportunities to help expedite the line and wait time. I had a mobile order (so they already knew what I wanted) and I waited 45 minutes at the store to pick it up. This was not a one time experience either. Consistently this chick-fil-a location takes more time than any other chick-fil-a I have been to. I avoid this location at all costs. read more

By far the worst CFA I've been to in the country... and I've tried many. To go orders are incorrect at least 85% of the time. Salads are typically brown. Not sure this pic will do it justice, but here's the lettuce I was served today on a grilled chicken sandwich. Brown and mushy! Yuck!!! read more

Chick-fil-A - Chargrilled Chicken Sandwich - Fast Food Near Me - Cary, North Carolina

Dirty play area. Unfriendly staff. I have never met any rude or unfriendly staff from any Chick fila. First time! Avoid this one.....

I stopped by this Chick-Fil-A for the first time tonight, and I must say this was one of the only disappointing experiences I've ever had w/ a CFA. I went through the drive-thru, so I can't speak for the inside of the restaurant. The people working the drive-thru were very friendly (as you would expect from CFA - they have the best staffs in fast food). However, when I got home and got my CFA sandwich out of the bag, I realized something was wrong. The chicken was burned and very dry - it seemed like maybe it had been under the heat lamp for way too long, as well as being overcooked. The breading was disgusting (a common problem I've found w/ all CFAs - it gets soggy and falls off the sandwiches). Maybe they were just slow tonight and this one slipped through. Given the consistent positive experiences I've had at other CFA restaurants, I'll give this particular one another try and hope for better food next time. read more

I made a personal vow when I started Yelping never to review a fast food joint....oh well. I moved to NC 17 years ago, and it's taken that long for my love of Chiick-Fil-A to blossom. The chicken is delicious, and I curse Sunday for it's lack of Chick-Fil-A. Politics aside, shame on you Chick-Fil-A, they are the friendliest fast food franchise on the planet. I don't know what kind of brainwashing takes place behind closed doors, but my god they are a friendly bunch. My dream is to one day open my own Chik-Fil-A and hire nothing but members of the LBGT community. We'll cure them from the inside out. Til that day comes, I'll still be forking over my money for that sweet sweet chicken. And you will know then that it is truly "our pleasure". Fun fact: I once waited in line behind John Edwards wearing jean shorts at the Chik-FIl-A at the Umall in Chapel Hill. He was buying cookies. read more

Sat in the drive thru line for 15 min to find at 10:30 they had switched over to lunch and the person on the speaker was totally put out that I asked if they had anything left over on the breakfast menu. Didn't bother to tell her it was for my daughter who was ill but what happened to "it's my pleasure to serve you" attitude? I'll drive to another location next time even if its further. read more

I recently had a craving for fast food, specifically their waffle fries & chicken nuggets, because they are the best! I ordered both with extra sauces. Everyone was super friendly and the line was quick, even though they were moderately busy. This is my favorite location to go to in the Triangle area. read more

The worst drive-thru chick fil a in the triangle. Why can't you follow your other chick fil a counterparts in the area with their quickness? Also, I was told that this is the only location that won't up-size a drink for a kids meal instead of a toy. What?!! read more

I love Chik fil A. I normally get great customer service from any location. However, my most recent trip was met w horrible customer service When I got up to the window to pay for my brrakfast, I did not get a "hello" or "how are you?". While waiting for my change, I an employee standing right next to the one who took my money decided that this was the right time to tell her supervisor, also standing there, that Tom gave her "this ugly a-- hat", a reference to their uniform. I swear from time to time, but never during work where or when customers or clients can hear me. So rude. When I received my food and thanked the cashier, I didn't even get a thank you back. Greetings and thanking customers is customer service 101. Also not cursing in front of customers would be nice too. read more

Outstanding poor customer service! there were 6 employees up front, including 2 managers, one was counting the safe and the other manager dressed in black was filling ice and tea, I am waiting, the only person in line to place my order, not a single person ever bothered to say hello or that someone would be with me shortly, finally after several long minutes a cashier took my order, no I am sorry You had to Wait and both managers made eye contact but nothing, no hello here, after I placed my order and another long wait, the manager in black made table visits but when I sat in the dining room NO TABLE VISITS! And the food was mediocre today, I will not return to this location. read more

I've come here several times during my lunch break (anywhere between 11:30-3pm) and it is always packed! I always use the drive-thru and the line goes all the way out into Colonnades Way. That said, when it gets that packed, they usually bring a LIVE (yes folk, living and breathing human) outside to take your orders and payment before you even reach the window. During those times, I can sit in the long drive-thru line and still get out with my meal in under 5 minutes. But, if it's just the usual speak-through-the-intercom way, I've learned that it takes much longer and I'm usually trying to inhale my food as fast as I can before my lunch break is over. Everyone is super friendly though and my order has never been wrong! =] read more

I don't often eat at Chick-Fil-A because they use dill in their chicken marinade which I find spoils and overrides any other flavor on the sandwich. So I usually get the spicy chicken wrap, which somehow escapes the dill. On this viisit, the wrap was good as usually, and I'm a fan of the waffle fries. read more

Always get the Chick fil a sandwich and now I've also started to like their side of chicken noodle soup! Their sweet tea is good too, and their service is always good. The only thing that stinks about this location is the drive through is always long and it goes out into the road, and then people end up blocking all the traffic around it. If you just want to come in and park, it takes awhile to get in around lunch time sometimes. read more

This chick fil a is abnormally slow. Normally this is a great restaurant chain but this particular location is extremely slow and the customer service is not good and the lines are always very long. It is currently Reportedly under corporate transition. read more