Ordered the kids grilled chicken nuggets because my daughter has an egg allergy and can't eat the regular chicken nuggets. When we opened the bag - low and behold the regular breaded chicken nuggets that my daughter can't eat. By this point, we were at our gymnastics gym and too late to return for the right ones. My fault as well for not checking the bag before we pulled out of the parking lot. read more

Chick-fil-A is a great chicken sandwich Southern fast food chain. Known for its sandwiches, but the fries and lemonade are also good. Come to Chick-fil-A if you want a delicious, breaded chicken sandwich, you've come to the right place. Chick-fil-A has a great location. Conveniently placed next to the Harris Teeter and next to some neighborhoods, this makes Chick-fil-A an easy place to get a fast food dinner. Chick-fil-A also has a family-friendly atmosphere, so it's a great option for kids. Plus, Chick-fil-A sticks to its Christian roots and doesn't open on Saturdays. 5-star location and atmosphere. When you look at the food, Chick-fil-A drops down from a 5-star experience to a 4-star experience. I got the Chick-fil-A meal. One Chick-fil-A sandwich meal(fried chicken on a bun with pickles), which includes waffle fries and a lemonade. The sandwich was nicely fried, but a bit too salty. Satisfying, but not quite 5-star worthy. The fries are good, but yet again a bit too salty. 4-star worthy as well. The lemonade was also 4-stars since it was a bit too sweet and sour at the same time. Overall, the food was good, just not great. Only four stars for food. Chick-fil-A's service was amazing. The lady behind the counter was nice and took our order with a smile. Our server was courteous and kind. Everyone there was just so nice and helpful. Great service, Chick-fil-A! Summed up, I give Chick-fil-A 4 stars. Great place and service, but the food was not good enough to make it 5 stars. Keep up the good work though, Chick-fil-A! read more

Ran by just to get a chicken strips and 15 minutes it took to get through drive-through and there were only four cars in front of me. When I get up to the window and there no apology or acknowledgement of the very long wait. They knew it took a while because I could hear the woman in front of me ask what took took so long and they said they had to wait on the chicken. First time I've ever been to Chick-fil-A and they weren't organized to know they were running low and needed to cook more chicken read more

Nice curbside set up for pick up. Good is always good. The staff is friendly and fast.

Went to this Chick-Fil-A today to get my Southwest Chargrilled Chicken Salad... but they don't have it anymore. Now it's just three salads: 1. Cobb 2. Some Asian something-or-other 3. Grilled Chicken Salad -- close but not quite??? What the -- ? Just got the #4 combo (Spicy Chicken Sandwich Deluxe) instead. Now to eat my waffle fries and... OH, WAIT, NO KETCHUP!! What else is new? Good thing I bought a bottle for the office thanks to this ketchup conspiracy everywhere I go around here. :P read more

I've been going to this chick fil a for two years. Recently, there was a new teenage girl working who gave me and my friends unnecessary attitude. I reported this to a manager because I've NEVER had bad customer service at this CFA. He sat down, made eye contact and seemed very concerned. He assured us he'd talk to the worker. He then offered all three of us a free 12 piece nugget meal with large fries & shake for our next visit. Bobby the manager is phenomenal and I've never had such great customer service from ANYWHERE! Will continue to come back to this chick fil a weekly as I have for years . read more

The customer service at this location is unbelievable. EVERYone goes above and beyond. THANK YOU!

This is our favorite Chic Fil A. Great food, friendly service, clean and fun for the kids. read more

I absolutely never write reviews, but this is the best customer service that I've had in a very long time. Going through the drive-through right now is all we have but every single person I spoke to was incredibly uplifting. My mood changed for the better and not just because I was hangry. My Cashier was Krystal but everyone was excellent. Also the food is better than most of the other chic-fil-a's I've been to read more

They're nice but they never seem to fill the container for the side salads, they say it's preportioned & if that's the case they need to adjust to actual fill the container! Looks as though you're not getting your moneys worth! read more

This is a really nice CFA. The service was great and although I'm childless (woot woot!!!), I noticed all of the special child-friendly touches they've provided. They manage to balance the family atmosphere so that it's not repulsive to single people or people who don't care to be bothered by hoards of crumb snatchers. The food is fresh, and well prepared, the staff is pleasant, and the owner even took my tray for me when I was getting up to leave. read more

Chick-fil-A is one of the best, can't wait till they start opening up on Sunday's

Poor service! So I order a single cookie. In and out quick, right? Nope! I place my order, then go over to the waiting area and wait for my order. And wait, and wait some more. I finally get the attention of the cashier that took my order and ask her about my cookie. She grabs a bag that sitting on the counter tells me that it's mine. I ask how my supposed to know that? The only information on the receipt is a cryptic description of the shirt I'm wearing. She explained that she wasn't there when my order was brought out. So why didn't the person that did bring out the order, see me standing there, and ask me if this was my order? Or ask who ordered a cookie? Why did the cashier not ask for my name when she took my order? Why didn't the cashier, after seeing me stand there for 15 minutes, not come over and tell me that that was my order? Someone else came over and I explained all of this, and all I got was yes we messed up, "sorry". There was a manager standing there too, and said nothing. I'm not sure she cared that I was disappointed. I expected better. read more

Been living at the apartment across the street for 3 years. As a teen I worked at a Chic Fil A and have always ADMIRED their standards. This particular location I've had horrible experiences with the same rude woman that mostly works the drive thru window in the mornings. Sometimes she is very pleasant and even remembers me and says hello. MOST OF THE TIME. She gives me harsh comments/remarks to asking for sauces, ketchup, etc. AFTER this morning I WILL not return to a place I bought breakfast 3 times a week... ask for a couple extra chic fil a sauce to be responded with "put it on your online order and you'll get the sauces you want, you only put 2 so you get 2 how many do YOU ACTUALLY NEED!". I am done; she is so HOSTEL. Like I said before I worked for this company for almost 2 years THEY DO NOT CARE ABOUT SAUCES. AND IF I PAY $12 FOR TWO PIECES OF CHICKEN I WANT MY SAUCE!!!! read more

The same fast, friendly service that I've come accustomed to at a Chick-fil-A. I've only been to the drive thru, but everything has been great. No interruptions or sentence completions from the order taker. Someone has trained the employees properly to listen to and take my order, rather than tell me or suggest to me what I want, like so many other "fast-food" establishments.They haven't made an order mistake yet, and the speed of service is quicker than average. Each time I have arrived home about 5 mins. away, the food has still been fresh and hot. read more

Terrible services. Drive though to order. Need to wait about 6-7 min for my foods. They told me to park on the parking lot, after 15 mins, I asked about my food,... they acted nothing happened. this is not first time. read more

So slow on weekend mornings. Slow slow slow. Employees walking g around like deer in headlights.

On our way back from the doctor we stopped here at 8:30 a.m. and placed an order. We were asked to wait 4 minutes in the over-flow area because our small cup of coffee was not ready. We waited almost 15 minutes and called because my wife had a 9:00 a.m. online meeting. Patti answered and said that it might be ready and confirmed that it was on its way out now. We waited another 5 minutes and called again as we had to leave. My wife called and she spoke with Lauren and explained that Patti said that the coffee was on the way out and nobody came. She offered not even an apology. There was no attempt to offer that we could come back for it or compensation of any kind. Chik-fil-A was happy to just take our money. With the dining room closed we could not even enter the restaurant due to COVID. Shame on you! We should have paid attention to the low rating for this location. NEVER AGAIN! We will stick with the Apex location. Far better SERVICE there! When restaurants are closing everywhere you would think that there would be a better attitude toward loyal customers. I can take a hint when my business is not wanted. read more

i m visiting this location for three years now, having the same spicy chicken deluxe the best sandwich on the menu, i tried other locations in Apex, Raleigh and Cary but this one is the best... read more

This place is the biggest joke of a Chick-fil-A in existence. It's shocking to me how their curbside/delivery pickup system can be so disorganized and slow while every other Chick-fil-A in the county is able to run their processes seamlessly. I had to go here to pick up a Postmates order and after 15-20 minutes of no one approaching my car while I waited in the designated pickup spot, someone finally came up and asked which order I was waiting on. 5 minutes later, another employee scrambling around the parking lot giving curbside deliveries asked me the same question. Over the next 25 minutes (after I had already waited 20), FIVE (5!!!!!!) total different employees came to my car to ask me whose order I was picking up. Finally, the fifth guy told me that the order hadn't gone through their system and it was only now starting to be prepared. I pulled into the parking lot at 11:55 and left at 12:40. The Chick-fil-A franchise prides themselves on their good service, but four of the five employees who were giving out curbside orders ALL forgot about me, even though I was parked about 20 feet from the front door. The worst part of this is that this was the second time in ten days that I had to wait 30+ minutes at this same building to pick up an order. I've been driving for Postmates for almost a year and each of the two longest wait times I have ever experienced both came at this exact Chick-fil-A. The closest one is less than 5 miles away in Beaver Creek, and it is absolutely worth the drive to go to the one that knows what its doing. read more

By and large Chick Fil A is the absolute best in the fast-food category. That said, there is one location that is simply horrible, and it is due to the manager Alison who manages this terrible location at Mayfaire, Wilmington, NC. Alison is heading up a place that has so many delays that she always blames on equipment breakdown or you name it. Today I had a sandwich provided that was not remotely similar to what I ordered. After 3 months of these mistakes I finally said to myself, "enough", and came back an hour later with that untouched sandwich. I ordered a replacement (oh, big delay again. Ordering speaker did not function and the line sat still for 10 minutes until a young lady came out to take orders. The manager Alison was on break the entire time btw). When I got to the window I said that I would not pay, and here was the sandwich they gave me that was wrong. Girl at window was rude, not common for Chick Fil A btw, and insisted that I pay for the replacement. I asked for the manager. Was told manager was on break. I had had it by this point and said I was not moving until the manager came to the window. No doubt she was upset that her break was interrupted and Alison blamed me for ordering the sandwich wrong. I said how is that possible? I am ordering an Egg White Deluxe and hold the cheese? You gave me a sandwich with egg, not egg-white, with deep fried chicken, not the grilled chicken that the sandwich comes with? She then blamed me because this is the 3rd time this has happened but keep in mind, I never asked for a replacement until today. Alison was very rude and if she worked for me, she would be in a different position if not fired. She lacks the skills to manage and train a team and lacks the personal control to deal with customers who are unhappy due to her restaurant doing their jobs wrong. Beyond that, the dark-haired young woman who was yelling comments over Alisons shoulder had her mask covering only her mouth the entire time. This type of non-functional mask wearing is common with other employees working in the drive up window as I see it often there. Avoid this location as long as Alison is there. read more

2017 update, this place still hits it out of the park. As silly as it sounds, coming from California it's one of the few places I look forward to visiting again. Customer service is so key, and this chick fil a has it down. read more

I like chick fila but this is one of the ones that needs improvement ..eg. Very Slow drive thru service and they never ask you if you want sauce or not. read more

I live near another CFA but choose this one frequently bc the staff is so friendly and kind. Typical see the manager and GM doing tasks that may fall to a new hire so you can tell it's a teamwork establishment. Shout out it Ms Patti, Ms Margaret, & Ms Marge. read more

I've only ever had one issue with this location, which was accidentally giving me a spicy chicken sandwich when I wanted regular. Besides that I've had the same good customer service and hot, tasty food all the other locations have. If you like chick-fil-a you know what to expect here. I've been going for quite a few years and they seem to have most of the same people on staff, which to me signals that they're running things well and making staff and customers happy. read more

My favorite Chick Fil A! Good food, great staff and convenient location. Keep up the good work!

Pubic hair in my salad :( Awesome. How does that even happen? And this was my favorite Chick-fil-A...

I go to this Chick fil a a lot. I have always had great service. They some times get busy at lunch and dinner time so be prepared for that. I love the food and the service. Highly recommend this location. read more