Great chicken sandwiches, love the waffle fries. I always upgrade the drink to a shake and those come out well made every time. Never had a messed up order here. I always do drive through. The line is well handled and fast. Even with ten cars ahead of you, you're through quickly. The cashier / food handler is always a little bit over the top with the politeness, but I get that Chik Fil A started out with Southern style hospitality and insists on it now. It's a lot better than the surly you get at other places. If I would critique anything it's that there's no small items to add on to a chicken sandwich meal. But Chik Fil A corporate has likely already considered that. If they would have to lower the overall quality to do that, I'm fine without it. read more

I mean, it's Chick Fil A. How are you going to talk any crap about this place? Even if they get your order wrong here and there, name another place that replaces your order quicker or has a better fast food product. I've also bought a gallon of arnold palmer for myself before. I was going to give 4 stars but I'll just give 5, I would take a free sandwich bribe read more

Yes, I'm a fan. I don't normally hand out five stars however Chick Fil A has become my favorite fast food joint. I just wish there was one closer to work. I haven't had anything I didn't like and I've had almost everything on their menu. The servers are friendly and I don't mind their table service at all. I also like how they offer unlimited condiments, unlike other places where you have to ask and how many are stingy. Every location I've been to has been clean as well. Maybe in time they won't be that way however even if it had a dingy or old look or feel, I'll still choose them over any other place anyday, everyday. read more

As far a fast food chicken sandwiches go, CHICKFILA is royalty. Superior customer service and quality to back it up. Since its opening couple months ago, its both bitter/sweet that this establishment has been my dinner destination more than once a week. While ending this month they regularly have deals like their buy one get one Friday breakfasts! signup and be informed they give out free food all the time! :) Lunchtime can get a lil chaotic but if you dont mind kids its not so bad. Come noon its packed and families engulf the back half of the restaurant near the playground. Be sure to say thank you to every employee. Listen for "its my pleasure" what a great model for the service industry. I love it! read more

Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Excellent customer service!! Did I mention the customer service is EXCELLENT!! One of my favorite restaurants in the world and one of the few I've given 5 stars! Sincerely, Customer for life! read more

Chick-fil-A - Sausage, egg, and cheese biscuit - Fast Food Near Me - Brea, California

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Decided to come celebrate my "treat meal" at Chickfila only to have the Worst Chickfila experience I've ever had! My "Spicy Chicken Sandwich" had absolutely NO BREADING on it at all on one side. No crisp bare just chicken, like how does that even happen?? If I wanted just plain chicken I would have ordered grilled, but obviously that not why I ordered the FRIED SPICY CHICKEN SANDWICH. :( I threw it in the trash. But wait, there's more! I then thought "well at least I have my cookie". Their cookies are usually nice and soft, warm and gooey. Reached in the bag, my cookie was So hard! Wasn't warmed up. Also trash. There's nothing worst than a bad cheat meal. WTF. read more

So unprofessional, they make me wait 30mins outside for 3 item. This is not the rush hour. All employees look like very relax.

Went today during the quarantine. Drive through was full but it moved very quickly and efficiently. All staff were wearing gloves and practicing social distancing. Zipped through the line in no time. Order was perfect, food was delicious and everyone had a smile on their face! Thank you Brea Chick fil A for continuing to provide the community with delicious food in a safe and healthy environment with the best service everyday but especially now. read more

Very good service, orders are correct, quality food. Helpful employees. Clean facility

Customer service here is on point, I am always greeted by first name and my order is usually put in before I even have my money out to pay. I've been going here for years and have never had a problem, its probably why I go there 3 times a week.. The drive thru is one of the fastest drive thrus I've ever been in. So glad that they're hours are extended to 11 for those late night cravings... read more

January 23, 2014 Before going out on a Thursday night to watch Christopher Plummer at the Ahmanson Theater, I stopped by Chick-Fil-A for a quick dinner before I miss the show! I ordered, for the BF, 12-piece chicken nuggets with ranch and bbq sauce with a iced tea. For myself, I got the Grilled Chicken Cool Wrap with their yummy Waffle Fries with the Chick-Fil-A sauce. I don't know why, but I feel like I ate healthy-ier? read more

I absolutely love Chick Fil A! Great breakfast burrito, great sauces & delicious nuggets but I'm disappointed in this location today. We ordered a small nugget tray promised by 10:30am & it wasn't ready when I arrived, around 10:45am. The good thing is the workers acknowledged I'm here and started getting it ready but I ended up waiting about 10 minutes. The platter was good but definitely not worth the amount. I would suggest catering other appetizers. Nuggets get cold by the time they reach the destination. But I still love Chick Fil A - and love their billboard ads! read more

Usually I am not the biggest reviewing and commenting on large fast food chains, but this location had EXCEPTIONAL customer service. My brother likes to say that they are "Disneyland happy and friendly." I have never met such eager to please workers who are always smiling. It definitely puts me in a better mood. Food is always hot and fresh and delicious. Can't complain with a Regular Chicken sandwich or some Chicken Nuggest with some waffle fries! Fried or grilled chicken, they both taste amazing. ---- +4 Stars for the food +1 Star for service read more

Had a great experience coming to this store. The drive thru isn't the best but the customer service and the food make up for it. The line moved quickly and my food came out perfect. I live a little ways away from this store and the surrounding traffic is t ideal, but the efficiency and the customer service are what sets this store apart from others. Will absolutely be coming here more and more. read more

This chick fila had the best service ever and the staff is so friendly . The food is always really good and fresh

Overratedddddddddddd. I'm sorry, but I really think people are only impressed with Chick-Fil-A because we don't really have them in NorCal. When it comes down to it, the chicken sandwich is JUST a chicken sandwich, the nuggets are only awesome because of the sauce, and the "ice dream" is just a softserve cone. The sauce packets and the little container of ketchup that's actually shaped like a ketchup bottle are awesome though. read more

Chick-fil-A - Fast Food Near Me - Brea, California

I usually love coming here but tonight the girl who took my order was horrible and my order was wrong. First she greeted me with a "what do you want", I told her my order and didn't even ask if I wanted dipping sauces until I asked. Then she told me to pay at the window, so when the man at the little cart told me to pay I told him the girl said to pay at the Window and he said "no here" so i did. The girl at the window was nice, but they got my dipping sauces wrong and if you know YOU KNOW dipping sauces are what make the meal! C'mon! This is the THIRD time they've gotten my sauces wrong! Why would they put ranch and ketchup wth. Ew! I'm very disappointed with this and on top there wasn't even a lot of people there tonight to get my sauces WRONG! read more

Chick-fil-A - You can see what sauces I asked for VS what I got - Fast Food Near Me - Brea, California

I ordered food via the drive thru and saw an employee biting her nails and handling the food. needless to say, I'm never coming here again.

Before today, I was a Chick-fil-A virgin. My classmates had been raving about how awesome it was. My friend Henry and I came by at 3pm today to check out its grand opening and there were no lines. Someone handed out free little stuffed cows that said "Eat Mor Chikin" on them and coupons for one free breakfast (good till 6/30/11). We ordered the Chick-fil-A Chicken Sandwich Deluxe, which was 'hand-breaded' chicken breast with a toasted, buttered bun and included lettuce, tomatoes and your choice of cheese (we chose pepper jack) for $3.85. We also ordered the 8-pc. Chick-fil-A nuggets for $3.25. I was impressed with the quality of the chicken, which was gourmet by fast-food standards. The chicken nuggets had a light crisp on the outside and juicy tenderness on the inside. There was a clear distinction between the fresh, white meat chicken breast used for this nugget and the mysterious meat used in chicken nuggets at other places. I could tell the chicken in the sandwich was made with better quality chicken too. We dipped both the nuggets and the sandwich in the "Chick-fil-A" sauce, which was the perfect complement. It tasted like honey mustard with a little BBQ sauce, except the mustard wasn't as pronounced. If I had to make a comparison, I'd say Chick-fil-A is the In-N-Out of chicken sandwiches (and nuggets). While it's not the best quality meal, it's the best quality fast-food meal. Next time I come back, I'll be grabbing just as much Chick-fil-A sauce as I do napkins, which is a lot. read more

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Oh yeah, Chick Fil A breakfast!! To me, this is the best fast food on the run breakfast spot. I always grab the chicken minis meal which consist of 3 or 4 real chicken pieces (not processed) wrapped in a small fresh made biscuit. They're great (Tony the Tiger voice) also comes with little quarter size hash browns and a drink. All for like $5 bucks. Very good little breakfast at a good price. Keep doing what your doing Chick Fil A!!! Great job!!! read more

Chick-fil-A - Fast Food Near Me - Brea, California

Basic rundown. Wife was coming back from Cypress and stopped to get dinner. By the time she got home, we realized they forgot her chicken sandwich. I was more upset than she was. She said forget it but I said no way. Tried to call before going back to complain but no answer. Got in the car and headed down. Called again on the way and spoke to a manager (Jack). I was direct in my explanation an he remained calm and immediately apologized and offered a refund. WOW. In this day and age you dont find many fast food places if any that do this. When I arrived Jack was quick to help and refunded the bill, gave me the chicken sandwich and (get ready) WENT THE EXTRA MILE to offer me a shake for the inconvenience. Chick-fil-A, you have an outstanding example of leadership in this young man. America, be glad there are still companies that shepard values in our future generations. You just don't see it much these days. Great job Jack and a very personal thank you for helping me get dinner to my wife. Sincerely, Lucas read more

Great Chicken sandwich always made correct. The Chicken tortilla soup is outstanding this is a must try . Don't be alarmed if you see a lot of cars in drive thru it goes really fast. The staff is always so friendly and nice. The inside is also very clean for being so busy. I did check out the bathroom and it was super clean it's nice to see they keep everything clean and wiped down. The only down side is they are closed Sunday when I seem to crave it more but that's ok nice to see a restaurant is closed down for the employees to spend time with family and doesn't care about making another dollar Thumbs up to Chick filet more companies should follow your lead read more

Chick-fil-A - Fast Food Near Me - Brea, California

This is a great Chick-fil-A location, easy access off the fwy., close to the brea mall, and a great friendly staff!!! The food is what you've come to expect from a Chick-fil-A, maybe even a notch above the rest. If you've never tried Chick-fil-A and gave a liking for chicken sandwiches, chicken strips, or salad, you need to try this place! Everything is fresh & clean and the staff is dream like friendly lol. read more

Chick-fil-A - Eat Mor Chikin! - Fast Food Near Me - Brea, California

I always buy from this chick fil a but most of the time I do drive thru. My boyfriend and I ate inside today 10/24/17 around 1pm and while we were finishing our food an employee came up to ask and asked if we needed anything else and we politely said no. Before he came up to us we were on our phones for 5 Mins but for some reason he decided to say you know you guys should enjoy the time you have together right now instead of going on your phone because don't you guys both work? My boyfriend responded we actually work together. It was crowded too so out of all the people there he decided to say that to us. I was more confused at the time because Idk why the employee thought that would be a good thing to tell us??? Unless there's a rule where we can't be on our phones he had no right to be rude. Ruined our meal. read more

I find the high rating here hard to believe. Let me try to be brief as possible. I went here, ordered for my kids, wife and I. The order was all messed up, had no sauce in it, overcharged for sodas, whatever. Called in and was out on the "care list" by some employee, whose name I didn't recall, who promised me a copy of my exact order next time I came in. Fast forward 2 months. I go in--not on this "care list." I threaten to call corporate, and they say OK, sorry, but you're not on the list. Corporate calls me after I send a contact form in via net. I explain the situation and they say they will follow up with the owner (his name starts with an A, if I remember correctly). He calls me pretty promptly--within a couple hours. Offers to put me right back on the list, no problem. I go in the next day--I get cookies for my order. COOKIES. I had a 40 dollar order originally, and I get 6 cookies. The other Chic Fil A off Tustin is like 2 mi further. Yep, I'll be going there from now on. read more

Now I'll admit, I'm a vegetarian, but when I drove past a 3D billboard of an anthropomorphic cow graffiti-ing "EAT MORE CHIKIN", I became convinced my ways were erroneous. Change is the only constant in life. Even "Fat Joe" didn't want to be a player anymore. So I found the first Chick-fil-A I could find, and ordered the spicy chicken sandwich along with a medium drink. Immediately, the cashier tried to upsell me by asking if I wanted fries with the meal, and I wasn't behaving very smartly and said yes. I don't have a PhD in Physics mind you, only dual Master's degrees in Astronomical Science and English, and a minor in Nursing. I didn't believe it a mistake though once I tried a piece. The burger was equally good, enough to have me start to question equality. Someone came around with a smile asking if I was enjoying my meal, and whether I would like a refill on my drink. Why yes! How did you know I was trying to lead myself to an early grave? I walked back to my car with my Cherry Coke a changed man. read more

Worst service ever. I had a promo for the clippers game where they give out a free sandwich if you're at the game. The problem is the chickfila app is so glitchy it doesn't give me the reward even though I was at the game and on the app with location services on. Not to mention I had to wait 15 MINUTES in the drive thru! I had the tickets that the arena printed out AT THE GAME. So there is no way to duplicate this. Useless chickfila with a terrible wait time. CHICKFILA PLEASS FIX YOUR APP AND FOLLOW THROUGH WITH THE PROMOTIONS. read more

My review is not towards the food, but to the poor customer service. So I'm on the drive thru the young lady that helped me had a sour attitude . I get it it's busy you want to get people in and out but being a little more friendly doesn't harm nobody. read more

Well this Chik Fil-A is just like every other Chik Fil-A, clean, good food, good service, great timing and a wonderful ambiance. However this Chik Fil-A has what no other Chik Fil-A has and that's a Patti. Patti walked around and didn't stop smiling the whole entire time we were eating there. She greeted the table once and came by to check on us two additional times. Her permanent smile became our permanent smile. It's good to see people that really do care how others feel and go above and beyond standard customer service. Patti would be the ideal person to represent any company that wants to come off as professional, engaging, pleasant, filled with energy and completely full of joy. Thanks Chik Fil-A for hiring such cool people. read more

I generally am very happy with Chick-fil-A; however, today, I was frustrated. I was offered a free sample of White Peach Lemonade, which was very tasty. I ordered my meal, substituting the new lemonade - large size (expecting the 30 oz cup), yet when my order was presented I received a cup that appeared to be 16-20 oz. It would have been nice to be told at time of order that the size would be smaller on promotional drinks. All I received was"Sorry." I expect more from Chick-fil-A Brea...as their service has always been top notch in the past!! read more

Can they just change owners or hire a whole new stuff at this location please I always order from this chick fil a since it's the closest one to my house but they mess up or forget something EVERY SINGLE TIME! All I ordered today was an apple juice and an iced coffee and it took them like 25 minutes just for that. I used to work at a chick fil a so I know sometimes it gets super busy but 25 minutes for 2 drinks??? read more

This chick-fil-a is a great disappointment! They are utterly slow at giving you your order when it already says that your order is ready! I waiting over 20mins after is said it was ready, for just a side of macaroni! Do yourself a favor and don't come here. They won't even give you a refund when they mess up. I've been to many different locations and this is by far the worst! read more

Jonathan D, thanks a million for your attitude and helpful disposition in the drive thru taking my order! You made my day on this hectic and hot day during an awful time in history #COVID. read more

Had the most unpleasant chick-fil-a experience here. A girl took our order at the drive thru and seemed to be having a bad day. Bad attitude, didn't say much, seemed annoyed to start with. Right after she took our payment, she walked away from my car without saying anything. No "thank you" or "bye". Terrible customer service and hopefully someone can train her properly since Chick-fil-a is all about having great customer service. read more

Terrible! A lot of workers around but they didn't care that you showed up. Waffle fries were cold and not crispy. No chicken salad sandwiches! Tasteless and hoped for a bit better. Soft drink selection behind a counter and the elderly lady serves you and tapes your straw to the drink cup. Had a hard time handling all the busyness going on yet still waited for order way too long. Only second time I had ever been there and DEFINITELY the last!! read more

Kind and courteous staff and the food is always fresh and delicious. Definitely recommend this restaurant to friends and family.

Horrible service and experience! I went to the drive-thru of the Brea Chick fil-a. I waited twenty minutes only to get warm drinks (I asked for extra ice). They also refused to scan my app to let me use my credit. The Brea Chick fil-a has really gone downhill since the new ownership. I used to be one of their loyal customers (A List). Next time, I will get my tea from McDonalds. read more

Slow process. One cashier available with 6 people waiting in line. 15 minutes to get my waffle potato fried and chicken nuggets.

After reading the reviews, I was surprised to find so many negative reviews. My experiences at this location had always been very pleasant until my last visit and the one two days prior to this visit. One of the employees was very rude to me in the drive through so I called and complained to the supervisor. The next day, I told the cashier that always checks me out how rude the girl was. She apologized and I didn't think anything else of it. That is until the following day, as I approached the counter loan behold the nice girl was at the register ordering food talking about me to the rude girl. I am not joking, I kindly said oh the girl you are talking about that is me, I'm right here. I know she had to have crapped her pants so now she is whispering to the cashier reiterating that I was who she was talking about. She says, "I don't care I don't care." I asked to speak to the supervisor and while I was speaking to her she was still mouthing off the same thing. The supervisor realizing this was above her pay grade went to get the manager. The cashier would not shut up she continued on. The manager Jerome came out and told the girl to the back. She refused and started saying she wasn't rude and I was a liar. The manager was speechless as well as everyone else that could here what was going on. You will never believe what happened next. She said, "I will clock out and take care of you". This girl was huge and obviously pretty ghetto. I was so upset and embarrassed I started crying. She was told to clock out and go home. The manager walked me out because I didn't want her to attack me on the way out. I was honestly scared she was out of control. I waited on the owner to call me back but I didn't hear from her. After calling the store several times she finally reached out to me. The outcome, I received a whopping 20.00 gift card and the employee was fired. What an insult! I was belittled, verbally attacked, and threatened with violence. A friend of mine who is a lawyer is begging me to sue the establishment. I have no idea if I am going to run into nutcase in the community and end up in the hospital. Signed a traumatized customer! read more

So I've been to many locations I absolutely love their food but it's always a breath of fresh air when someone that is serving your food loves where they work and tonight I had a great and actually funny conversation experience with Alex T. at the drive thru. Idk that I could be so happy working at night but he was a pleasure and totally upheld The Chik Standards and then some. read more