We just arrived from New York yesterday, and like always, my family was excited to stop at Chick-fil-A. We drove 30 minutes, only to be told they were out of Diet Coke. Disappointing, but we let it go. Today, after running errands, I made another 30-minute trip for lunch and -- again -- no Diet Coke. It's honestly hard to understand how that happens two days in a row at a Chick-fil-A. On top of that, the location had a strong unpleasant odor due to construction, they were out of salt, and the staff seemed frustrated that I was disappointed. Being told it's "spring break" doesn't feel like a valid excuse -- busy seasons should be planned for. This is now the second year in a row I've had a disappointing experience at this Hilton Head location. I expect better from a brand known for its service and consistency. I truly hope this location takes a closer look at both customer service and overall quality. read more

Ordered some chicken mini platters, fruit and hash browns for breakfast when we visited yesterday. I was unable to get the app to let me place the order, but was successful doing it by phone. Food was ready when I picked it up and hot and delicious. The fruit was fresh and plentiful. Of course, I never met a potato in any form I didn't like, so those were a hit as well. No pics because my father in law thinks I'm a nut for doing so. I'm just trying to get along! lol I don't know why this Chic Fil A gets these negative reviews. The place was spotless, the young lady at the counter was gracious and helpful. The food was great. read more

STAY AWAY! Several times in the past 6 months all our food has been severely undercooked or overly coated in grease. It does not matter what day or time you go, you get the same problems and plenty of attitude on the side when you ask them to make it right. The drive through is a hot mess and cars cant follow directions. Main door locks super early so be careful if you place a pickup order... again stay away. Ambiance is downhill. Slow and people dont care. read more

large fries not filled up. drinks stuffed with ice see photos. the coke tasted terrible , they gave us 2 ketchups for 2 large fries and the drive thu painfully slow. stay away read more

Chick-fil-A - can i get more ice - Fast Food Near Me - Bluffton, South Carolina

I go to chick fila 4-5 times per week. This is the slowest one I have ever been to. I made a mobile order and it was not even busy on a Tuesday morning and it took 31 minutes to get through the drive thru. I usually go to chick fila for the efficiency. This one is horrible. read more

Had a good experience at this location. It was insanely busy as it was a Saturday and everybody was out and about getting their 'retail on' and what not. I'm not sure why anybody would wait 10 to 15 minutes in a line that completely encircled the restaurant. We took up one of the few remaining parking spots and darted in to order at the counter and eat in. Only one person in front of us. Really great and tasty food (fries were a good degree of crispiness vs. Orlando where the fries are soft) as well as a clean restaurant. read more

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Placed three 1 item mobile orders as there were multiple people in the car, each placing their separate mobile order for drive through pickup. After waiting in drive through line for pickup, the associate would only give me 2 of the orders saying it was their store's "policy" to only give 2 orders per car in drive through which meant I had to find parking and go inside the restaurant for the 3rd order. Employees were not helpful and clearly saw us as an inconvenience. Would definitely not recommend this location. read more

I normally have great experiences at Chick-fil-A, but this South Carolina location was a letdown. The cashiers were kind and greeted us with a smile, but the rest of the staff seemed more focused on chatting in a group than getting orders out. We waited around 15 minutes for our food--easily the slowest Chick-fil-A visit we've had. When it finally arrived, the food was just warm, not hot like it should be. Definitely not the standard of speed or freshness we're used to from Chick-fil-A. Hopefully this was just an off day. read more

Been eating at the Bluffton shop for years. Today was very disappointing. Cold frys, warm tea, and the chicken much have been stuffed into the cook basket because one side was mushy, uncooked and pure grease. At today's prices I expect top quality not crap thrown on a bun. I didn't even mention how .small the piece of chicken was. read more

While I have eaten chic fila for years and enjoy their food I can't say this location should be visited. Almost all chic fila locations I have visited are smoothly run. Small weight time, not stressed staff, clean, and enjoyable. This location is far from any of the mentioned characteristics/ experiences. 45 mins to wait on two meals. People beside me waited 30+ mins when I was leaving. Speaking with other residents they say this location is terrible. read more

usually a good experience but one time there was a lady giving me my order, she only gave me ONE sauce for 3 sandwiches, when I asked for more she said "I already gave you one" STOP BEING STINGY WITH THE SAUCES read more

How is it every single time I or anyone I know doordashes from this store they get no sauces that are ordered OR straws for their drinks? Are y'all stupid? It's literally every single time. Who is running this store?? read more

I would give this place zero stars if possible. Do NOT make the mistake of going here no matter how badly you want Chick fil A. We did a mobile app order for 3 at 10 am. We arrived at 10:15. At 10:55, we are STILL waiting. Absolutely unacceptable. And this staff is nothing like any I've encountered in other locations. Not even apologetic or offering concessions. There were many people in our shoes. read more

This is hands down the worst Chikfila I've ever been to. I so badly wish they would put one on the island bc Blufton's location is trash. This place seems to be run entirely be teenagers, and nobody seems to care. Every time I have ordered a chicken sandwich it is soggy and inedible. It's almost as if they make 500 sandwiches in the AM, and just distribute them throughout the day. If undercover boss is still a thing, they need to check this location out and turn the ship around. read more

We always try and stop at a Chick-fil-a due to their fast service. Not this location. We did a mobile order, 20 minutes waiting in drive-thru, they STILL made us pull up and wait for our order AND they left out items. read more

This is by far the worst chick fil a I've ever been to in my entire life. The workers are rude and nasty, eating while making orders, and there was actually a worker with a dinosaur binky in her mouth. After THEY messed up my order and were made aware of the mistake they treated us unfairly and I had to beg for what I actually ordered before I got it. Do not recommend this chick fil an and would rather drive an extra 20 mins to another one then stop here. read more

worst service ever. SO RUDE. gave attitude and rushed me. took so long and wasn't efficient. found a goddamn fly in my drink and a piece of hair. forgot my cookie too. ice cream machine was down read more

worst chick-fil-a i have ever been to by far! staff is rude. i waited 15 minutes in line to pick up my mobile order just for them to tell me i won't be able to receive it because breakfast has ended even though it was placed 20 minutes before breakfast ended. so after not being able to receive my order i was stuck in the line for an additional 30 minutes making me late for work. read more

i've been craving Chick-fil-A for a whole two weeks now and the day I get it they forget my damn order

Chick-fil-A food is hard to mess up. So this 1 star review is based only on the 24-minute drive through. (Yes, I timed it.) It was 1:00pm on a mid-June Saturday. I really wanted the waffle fries and chocolate shake, so was willing to wait. But maybe you don't have that much time, in which case you should get your Chick-fix somewhere that has figured out how to operate a store properly and can get you in and out in under 15 minutes during the lunch rush. read more

It's an average Chick-fil-a, serves a full menu of chicken items. Like most it gets super busy for lunch and dinner rush hour. I love the market grilled chicken salad, with thin sliced chicken, strawberries, blue berries, blue cheese, plus a granola & nut packet. Add the honey mustard and I'm happy, fresh, flavorful (sweet and tangy), and filling. We all know the famous CFA sandwich, but try a grilled chicken sandwich or grilled nuggets. Served hot and moist! Lines move fast, get free refills on your drinks. Use their app and earn free food. Be brave, try grilled chicken. read more

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This was the best Chick-Fil-a food experience I've ever had. Dining room was closed which always annoys me, but whatever. I came here for lunch right at 10:30 because I've discovered that is when most restaurants are at their best. This place did not disappoint. One of the biggest complaints I have about Chick-Fil-a is the temperature and saltiness of their fries. The fries at this location, at this time of day, were perfect. I usually eat them with BBQ sauce, but not today because they were so freaking good. The spicy chicken sandwich was on point. Perfect temperature. No soggy breading that slides off the bun. Oh man. I don't know if any future Chick-fil-a's can compete with this experience. read more

Downgraded because they make you go through the drive-thru to pick up order from the app. Wish they would change it back

I always come here before my night shift at the hospital and today for some reason your cashier Delaiah clearly was having a bad night or something but I have NEVER met somebody at Chick-fil-A be rude like EVER .. I was actually taken aback about how rude and dismissive she was. Please find more personable people to work at your front counter. I'm spending over $20 on food just to be met with disrespect. Wasn't appreciated read more

I like Chick-Fil-A a lot but don't get a chance to go often since I don't live near one. I usually get the nugget meal which includes nuggets, french fries and a drink. I enjoy all of their milkshakes and recently found out about the lemonade milkshake. Very nice. Always great customer service and a clean environment. My last visit was at the one in the Roosevelt Field Mall. read more

What a MISERABLE, ANGRY cashier. Doesn't listen, repeat order twice multiple times. She hates her job, so u get treated like dirt. Chicken is good tho!!!!! read more

Chick-fil-A on Malphrus Road in Bluffton is a well managed Chick-fil-A location that does everything that you need in a Chick-fil-A and more. The food here is well prepared and everything is very efficiently prepared. The staff here is very friendly and accommodating. Good Chick-fil-A experience. read more

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Food is great. Some workers are ignorant. The line moves very fast but they are very stingy with their sauces. Today was the 3rd time I've asked for multiple sauces and they gave me half of that. read more

Word of warning if you get a takeout order from this dump. Check your order carefully before you leave. I recently got home and was shorted part of an order. The next time I went I checked the order before leaving and it looked right. But when I got home my chicken club sandwich was missing an important ingredient. THE CHICKEN. You read that right. I avoid eating here. read more

Absolutely horrible and very slow unorganized service. Staff was pleasant but other than that, I will not return. Our order wasn't even correct after 35 minutes of waiting. read more

service was terrible. very unprofessional. we had done 3 mobile orders and one person was going through the drive thru to order and the lady told us we could only do three orders. totally fine. we told her that we can order the one right here and the mobiles can be be picked up inside no problem! she kept insisting that we zelle one another and combine orders AND recall them. we kept telling her that she didn't have to do that and we can run inside and she kept repeating herself like we were idiots!! she tells us she recalls them without our consent and sends us along. at the window we tried to explain what happened but the workers were rude and didn't even care! DO NOT RECOMMEND read more

Improve everything! First your staff absolutely hates being at work there's not one smile in the place.. Staff was huddled in the drive thru area while there was a line at the counter! My large drink with no ice was half filled because she didn't care luckily I was inside to be able to refill it.. The nuggets for both of my kids were way overcooked, very dry and inedible! we had to ask to have both replaced to which we were met with an attitude from staff! I eat at chick fil a back home almost every day and this is by far the worst experience I've ever had. Mind you I'm about to hit 100k lifetime points on my account! Get it together read more

One of the workers said that the inside of the store was closed due to being understaffed when I saw staff members standing around doing nothing as well as customers eating inside already. After driving through the drive through we saw two people be let in. We then asked the drive through lady about it and she told us to move ahead in the line. When we said we would complain about it she told us that's okay and to move forward. read more

This is by far the worst run Chick-fil-A I have ever experienced. The service was beyond slow. We completed a mobile order and waited in the drive-thru for over 40 min. While in line, my son and I went in to use the bathroom. No paper towels, stuff on the floors, sick a mess. The tables in the restaurant we sloppy and the staff seemed annoyed. When we finally got to the speaker, the person working was rude. Then when we finally got to the window we had to pull up because they were waiting on our chicken. Chicken? Really? I go to Chick-fil-A all the time. I have never had an experience like this. Ever! read more

With I could give 0 stars. I never leave reviews but this place was ridiculous, does no mobile orders inside which makes no sense because that is faster than drive thru. Would pretty much take as much time to drive to a chicmfila an hour away than this one read more

Absolute BEST fast food restaurant around. I bring my daughter here every few weeks for a treat and the staff is amazing. They are the most caring crew. This place is always so clean. The crew always makes you feel like they care about your experience here. The play place doesn't make me cringe as if there might be a new disease forming amongst the slides and stairs. I wish more places served their customers the way this place does!! Of course the food is good but everyone already knows the quality and care they put into their food so I won't go on and on. Great place to go if you need a little reprieve with little ones. read more

Chick-fil-A - Small fruit cup waffle fries - Fast Food Near Me - Bluffton, South Carolina

it's chick fil a, it's good we got our food in 9 minutes and we were in the drive thru it's fast food you can't expect it to be life changing read more

This is the most slow and awful Chick-fil-A I have ever been too. There is quite life no one working here and I had to wait 40 minutes in line just to get my food. There is only one drive thru line, no one outside to take your order, and it's overall just really slow. I will not be coming here again unless they get it together and actually start being efficient with time management and costumer service. read more

Chick-Fil-A is the best fast food joint I have EVER been to minus In and Out Burger in Cali, but we are comparing 2 different meat sources. I had not gone for breakfast, until recently, it was good (biscuits were excellent) but I still don't associate Chick-Fil-A with breakfast. The fries are the best, wafer/waffle cut, I now use mayo to top them, don't knock it till you try it. The basic chicken sandwich is super tasty. I did try the wraps and thought they were average. Chick-Fil-A hand prepared all of their chicken products, fresh cole slaw and raisin salad, salads and ruit cups. read more

Chick-fil-A - Fast Food Near Me - Bluffton, South Carolina

Hands down the worst chick fil a I have ever been to. Extremely rude employees. After repeating an order of a #2, two kids meals and a cool wrap sandwich with medium fruit cup multiple times, he was finally able to enter. Food comes and missing items/wrong. When we tell them it was 1 wrong item on one of the kids meals and missing fruit cup. We were treated like we had been lying. After being friendly at first since busy then treated like we are trying to steal, we got short with them as well. Then after we ate, trying to order 2 ice cream cones and an apple sauce, you had thought I was reciting Greek mythology. Was asked if wanted to pay separate. I have also seen cleaner bathrooms in gas stations. Get it right as this is not chick fil a experience. Really hope owner reads this because many reviews say the same. read more