The food is what you typically expect from Chick-fil-a, the service not so much. Better than typical fast food but not to the same level as stand alone restaurants. This location also does not accept the Chick-fil-a rewards or payment options. Expect a line as options are limited within the terminal. Overall still a good option for something quick while waiting on your flight. read more

Not sure why I keep stopping by this Chick-Fil-A and thinking things have changed. I am here to tell you they haven't. Zero sense of urgency by anyone at this location. Luckily for me I got my order in before a huge group showed up 1 min behind me. I was thinking this is going to be very interesting. 20 mins later the group got their food and sat down in the food court. Maybe I am just spoiled by the customer service I receive when I stop in other chick-fil-a restaurants. The airport location is by far the worst customer service I have ever experienced at a chick-fila. Next time I will stop and get my chicken biscuit at the store by my house. read more

I stop here nearly every time I'm at the Birmingham airport. I think the food is always on par with normal, stand-alone Chick-Fil-A's and I've never had an issue with service. It's right at the corner of the American/Delta side of the airport. It's never too crowded. They just installed some mobile ordering kiosks -- which I do believe are the downfall of society, but make sense in this scenario. They have forgotten to give me one of the sauces I asked for before. I survived. read more

Disrespectful, lazy. I stood there waiting for someone to take my order and 5 of them behind the counter talking to each other and laughing. So I just left. Didn't get anything read more

Chick-fil-A - Disrespectful, Lazy people working. - Fast Food Near Me - Birmingham, Alabama

If I could give zero stars I would! The food is great! Nothing wrong with that. It's the employees! They act like you are imposing on them by even breathing. And I have finally found a location where the employees aren't happy & where they don't care if you are either! Do NOT expect a 'my pleasure' when you thank them. (Unless it's the manager. He was very nice when he handed me our food today.) The most you can expect to get out of the girl that took our order is an eye roll. I also heard the other girl filling the orders gripe because they have to ask the customer what kind of sauce they want. She said it would save THEM time if the customer got their own! I really enjoy having a Chick-fil-A in the Birmingham airport. My husband & I have been eating there for years, but it's almost always at breakfast. Those employees are always so nice & pleasant! Today we grabbed dinner after our flight...at 5:52 pm. Obviously these are not the same people that work there at in the mornings. The two girls working behind the counter today are an embarrassment to the Chick-fil-A name. read more

so slow made nobody's food but made all of their friends food. so unprofessional people cussing and swearing

What a joke for service, my wife ordered two sandwiches and drinks, 30 minutes later,we received our order.

Horrible service! Slow, no idea what they're doing. Worst I've seen for a chick fil a. read more

Chick-fil-A - ows a woman ordering food at a fast food restaurant - Fast Food Near Me - Birmingham, Alabama

Kind of surprised by the stars at this location. I've had good service and food every time I've eaten here. They have all the popular menu items. There are a few things that you can't get here. I like the egg white grill for breakfast and they don't have it at this location but there are plenty of other options for breakfast. This must recent trip, it was a short wait in line and my food came out almost immediately. I am sure I will eat here again. read more

Terrible service with almost every employee slacking off and doing nothing. Truly terrible service. They need a whole new staff

Wow!! Terrible stupid service!!! 9:15 AM and people are wanting breakfast and these employees are telling us that the fillets are still cooking. I know that was a lie because no one was served for over 20 minutes!! Finally get my food and by then my drink was watered down and the fillet did not come fresh hot off the grill because it was cold!!! No one was in a rush to help anyone as they were just meandering around behind the counter like they didn't know what they were supposed to be doing!! A lot of unhappy customers, I can promise you that!! I would rather eat junk food from the sweet home Alabama store! The manager was not even helping so what the heck was she managing? I feel like Chick-fil-A at the airport is not being monitored because it gives other Chick-fil-A's a bad name. read more

This was the worst experience at a chick fil an ever. The guy who took my order didn't listen to what i said and i had to pay more because he messed it up. read more

There was a massive line , of course!!! I only wanted fries so my order was pretty straight forward. I did notice that their menu was not as expansive as their other locations. I'm sure it has a lot to do with being inside the airport. The service received didn't give me the warm and fuzzies AND they were out of ketchup. Oh well , I guess not all CFA visits can be stellar. read more

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Consistent, predictable, and good. Chick-fil-A always delivers! Their lines move rather quickly so give them a try! read more

Chick-fil-A - Fast Food Near Me - Birmingham, Alabama

I never leave reviews. Airport location was incredibly slow. 19 min to make 2 breakfast sandwiches which I ordered with no bacon. So what did I get.... bacon and no cheese. I will never go here again. Would rate zero stars if I could read more

If you're in a hurry don't bother. There were 2 people in the kitchen and one guy up front so he is having to take your order, grab/fill your drinks, bag your food, etc. There were about 5 people in front of me and it took 20+ minutes for me to get a chicken biscuit. Unfortunately I've eaten here many times and the service is always not up to par for what you expect from A Chick-fil-a. I'm not sure how this location is able to hang onto their franchise. read more

We ordered grilled and fried chicken sandwiches. It took 15 min to get the order and the GRILLED CHICKEN was not cooked. I immediately took it back to the manager and she gave me a fried sandwich (no chance I was getting another grilled sandwich). So GROSS and VERY DISAPPOINTING!! I will spare you the photo. read more

What a crap joint but the only place open in the airport. Customer service was AWFUL. The cashier looked like she couldn't care less that we were there. The bread and chicken on the sandwich were stale. The tables were dirty and ours wobbled the whole time. I'd rather miss a meal than eat at this horrid place again. read more

It's a privilege and a pleasure to enjoy a delicious chicken biscuit, toasty hash brown rounds, and a bottle of orange juice before departing on an early morning flight. Likely the busiest restaurant in the airport after the closing of Jim N' Nicks, the morning crew have never let me down. One lady who works here actually recognized me the last time I flew out of BHM. She said she remembered me because I "had a very nice personality" and that absolutely made my day. 5 stars! read more

Very limited menu. Lady at counter told me it was against federal law that they couldn't serve eggs or cheese. I thought she was joking but she wasn't! The bagel place next door has egg and cheese! This is a substandard chick fil a. The lady didn't even say my pleasure! Yogurt had water in it like it was sitting for days! read more

Chick-fil-A - Fast Food Near Me - Birmingham, Alabama

(Birmingham airport) A lack of customer service with the energetic kindness you experience elsewhere. One person handling food in the back with one cashier handling the register, making milkshakes/drinks and gathering food to place in bags results in long lines. I fly out of this airport weekly and always witness the same crappy service. What is your hire screening process? Have you considered secret shopping this location to see for yourself? Do better management, or Chikfila find new management. read more

Chick-fil-A - Customer no service - Fast Food Near Me - Birmingham, Alabama

Small airport location that us one of the few food options available at the Birmingham airport. Keep in mind this isn't like the other store front restaurants you will find all over town. Yes, same look and feel however not the full menu you may be accustomed to finding. Breakfast menu has about a half dozen items to choose between. Not sure what the lunch/dinner menu consists of, but I would guess very similar. Huge bonus to Chick-fil-A at the airport....price! The price is a little more than you will find at the traditional locations, but literally pennies difference in price. Staff was friendly and prompt. They had approximately 8 people in line and they got through them very quickly. Note it looks like they keep a good supply of food ready cooked under heat lamps if they are at busy times of the day, not my favorite way to get food, but if you're in rush you shouldn't have any wait. Wouldn't recommend if you are in a rush or looking for an economical airport option. read more

Chick-fil-A - Fast Food Near Me - Birmingham, Alabama

When is a Chick-Fil-A not a Chick-Fil-A? When it's located in the Bham-Shuttlesworth Int'l Airport... Let me start by saying I would not have gone to the trouble to post this review, should I think that it would be pointless. But, knowing the stellar reputation that this chain maintains, I couldn't sit idly by in good conscience. Something's gotta give. I travel quite often for travel for business in North America, and quite often arrive early enough for my gate and boarding group. Sometimes I grab a bite if I know I'll arrive too late on the other end and for fast food most especially, Chick-Fil-A ranks in the top 2 for me anywhere. And quite consistently, any Chick-Fil-A visit, any city/town/mall/etc. would be a quality, fast, enjoyable and courteous visit. Not so here. I know that the recent months of renovations to this franchise location in the airport had taken the restaurant offline for a bit (and my wife commented on how wonderful it was that there were ladies out front serving cups of coffee and cookies (for free!) as we walked by the boarded up renovation in progress. Very cool to do for those faithful to the Chick-Fil-A name, or, for anyone walking by! I couldn't wait for the "new and improved" restaurant to open!! Much to my disappointment, I feel it's only become worse. I know that if there's one truth about the services industry, it's this: bad food and great employees will generally keep customers coming back, if only to see if the product has improved. But even great food (and I'm not saying quality at this location is consistently great by any stretch - your mileage will definitely vary) and bad employees will be the end of an establishment. I don't know if it's the current management, difficulty hiring, depth of training, quality of applicant, or something in the water - but my last few visits were comical if not saddening. On the last, I arrived ~1:30pm, counted at least 15 travelers in line (believe me, I had time), 1 employee on registers, the other somewhere in the back, and then a 3rd not fully uniformed dragged in slowly at some point. Right before the end of my over 20-minute wait for my spicy chicken sandwich, I noted a walk-up from a (uniformed) airport employee, directly the counter. Mr. Late then walked from the back/grill to an unmanned front cashier location, hit some buttons, handed some food, and then walked back to the back again. I'm still unsure of what exactly happened, but this was extremely frustrating to watch from a customer standpoint. The food that day actually wasn't half-bad, BUT, the attitudes were abysmal - mumbling, slow, no eye contact - and, the usual "my pleasure" - while said - was said so far under the breath that was unintelligible. Wasn't very hard to determine that this really, truly wasn't their pleasure. Neither was my visit. I truly enjoy Chick-Fil-A, I really do - my entire family does. Let me go so far as to say that I'd rather see this Chick-Fil-A location close its doors and carry its business somewhere else if this doesn't change, than to see a good name and reputation tarnished and misrepresented. I'm certain that I felt Mr. S. Truett Cathy roll over in his grave that afternoon. read more

CFA inside the airport. Yes, the line was long and moved slowly, but the food was the same (my teenager loves it) and surprisingly, no price gouging. My pleasure... read more

The slowest chik fila ever!!!!! Wow. I have never experienced something like this at a chik fila. Been in line for 20 minutes and no way to escape due to the shrubbery. Ridiculous. read more

Terrible service, uncharacteristically bad food. Sitting here right now when it's not busy waiting 15 minutes on a sandwich. Came again, still terrible.... read more

Chick-fil-A - Fast Food Near Me - Birmingham, Alabama

Wow, never thought I would be unhappy with a Chick-fil-A, but this location changes things! Since it is an airport location, their menu is not as expansive (e.g. no grilled nuggets)-- totally understandable~ If you choose to eat here, get a sandwich and avoid the nuggets! My box of 8-piece chicken nuggets revealed a sad spread of itty bitty chunks, no where as big as any other location I've visited. Two of them were literally fried pieces of breading that likely fell off of an actual nugget. They were dry, stringy, and not juicy at all. Sad day! I ended up buying more food elsewhere because the meal was so un-satisfying .-. Service was also not stellar.. I felt like I was bothering the workers or asking for a favor when I ordered-- oh dear! read more

Stopped here for dinner before a flight. The reviews almost scared me off, but I didn't have many other options. This location has a more limited menu, but I was able to get what I wanted. I got the combo of chicken nuggets with waffle fries and a lemonade. I also got a chocolate chip cookie. The wait wasn't bad. All of my food was as good as ever. A nice thing about this location is that I didn't notice the prices to be any higher than a regular Chickfila, despite being in the airport. Overall, I had no complaints really. read more

The woman who works here in the mornings is extremely rude first of all, and also unnecessarily mean... for my last few flights I've gotten breakfast here (not my choice, it is literally the only option in the mornings) and she has found something to yell at me for during every transaction. One time there was no ketchup in the condiment area, so I walked back up to the counter. Sheloudly barked "what now" at me, chastising me in front of a line of customers for politely asking for something she hasn't stocked herself or even noticed is empty. She's yelled at me about asking for a receipt, for asking questions, for ordering things she is out of.... It's absolutely insane and extremely unprofessional. It surprises me that Chick-fil-A is okay with this level of dismal customer service. My only guess is that since it is the only thing open her job is safe, but I can promise you I will never be spending money or time there ever again. read more

Outstanding service and experience. The manager went out of his way to get me a sandwich even though they were closed. highly recommend.

When is a Chick Fil A not a Chick Fil A? When it is located in an airport. The sign says it is, the receipt says it is. Look up Chick Fil A on your map function and it appears as such. I ordered food here but they would not honor the cash loaded on my app and would not honor my cow calendar offer. To add further insult, my biscuit appeared to have been assembled by a three-year-old or else an employee who failed their orientation. Note to the Big Cheese : if you award a franchise, at least have them follow the rules. Otherwise it besmirches your good name. read more

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Food was hot, however, the chicken on the sandwich was the smallest I've seen from CFA. The person gathering the food had a terrible attitude! I asked for a straw and was given the "inconvenienced eye roll." The cashier was great, but the other lady ruined the whole the whole experience. I have never seen this level of employee in any CFA I've visited. read more

I just got the worst chicken sandwich I have ever received. It must have been sitting for hrs. The bread was hard and the chicken was cold. Very disappointed read more

The attitude that the person taking my order was ridiculous. I asked for a 10 piece mini not knowing they did not have them at this location like the freestanding ones do. She was rude & said that's no such thing, I said oh okay let me get 2 4 piece minis with a large 1/2 sweet tea & 1/2 lemonade. She tried to charge me for 2 combos, I told her I did not want the combo just the minis & drink. She flung my order on the counter with my drink lid 1/2 off. No pleasantries like "my pleasure" or anything when I said thank you. read more

I ordered from a friendly lady and there was about 5 people waiting. They got their food and I was next. The other person did not fill my order. I said excise me. She said I am waiting on your food. Well I can see the bins full of biscuits. So I stand there. She hands out 3 orders behind me. Again I say excuse me. She said I am still waiting. She takes a few orders and then turns around to a bin full of biscuits that I have been looking at and grabs one to throw in a bag and says here. What the heck? Seriously those biscuit have been sitting there in the same bin for 10 minutes. NOT chik-fil-a standard at all. Someone needs to secret shop this place and bust the heck out of them. This gives chik-fil-a a BAD name. I was traveling with conference members I had networked with and they live in Maine and never had this deliciousness. Sad they had to see how I was treated. read more

This is the 4th time at this Chick-fil-A and every time I'm disappointed. No mobile app service, but understandable considering the low volume. It's a tough location in the airport. There was no line and I was told to line up. Just me and one other finishing his order. Not the typical experience at others, but the food is consistent. read more

Walked up at 6:55pm and was told they were closed. Their website states they are open til 7pm. Bummer.

Horrible Horrible Horrible service, worst I've seen, ever. Will never again eat at this location read more

It's 4:30 in the morning, and I'm starving! I walk inside, finally get through security, and am desperately looking for food. I see Chick-fil-A right around the corner! PERFECT TIMING. The line was pretty long, but it went super fast! The workers were so kind and chipper (at 4:30 am!!!!) overall amazing experience!!! read more

I ordered a spicy deluxe meal with a large Arnold Palmer and a bottled water at the Birmingham airport location before my flight . I did not receive my fries and was told by J "I'm sorry I did not hear you. I am about to leave in 10 minutes and I'm not going to ring anyone up. You can take that up with the next shift." This is the worst customer service I have received at a chick fila and I was very disappointed. read more