I usually love Chick-fil-a but it is very unfortunate that the order pickup for online orders takes longer than going through the drive through a lot of times. It is almost as if they make the order once you arrive. Why should I order it in advance when it still takes as long if not longer? Just not a great system. Also, today I was picking up food and there were 5 cashiers in the window messing around. There was an incredibly long line but there wasnt a single car at the pickup window for a long time. Usually chick-fil-a is known for how fast they are and their great customer service. I am just not seeing this at this location. read more

Consistently great service and delicious food. Even with long lines they get people through the lines quickly. One thing on my wish list is that they would put my Splenda in my tea when I go through the drive thru. The Chick-fil-A I use to live near did that... actually they had a dispenser and would put the desired pumps in it. That was so much easier than trying to fish out the packets from my bag or hunt them down in the fry container. Looking forward to the new redesign. Already missing my tea. read more

Where do I start, every time I come in and see Jackie, it just give me soo much joy that I never want to leave she is a well splendid worker and always does things right, how it should be. If every chicken fil a had a worker like Jackie the world would be a better place. And the truths been told. read more

I am disgusted at this locations management. I was treated with horrible service and going here was a complete waste of my time. Staff was friendly but management was very rude and should be fired. "Morgan" to be exact, should be fired. I will not be returning to this location and will tell everyone I know not to either. read more

Waiting in the drive thru 5 cars deep. I make to second in line and the let some asshole cut into the second line. Thanks chick fila for nothing. Pay attention to the damn line I won't be back to this location. read more

EVERY SINGLE TIME I have been here they have messed up my order. Like come on. I love the food but it's not worth it to come to this location anymore. The first time they forgot my fries so I went back after getting home. The second time they forgot my sauces but this time it wasn't worth going back for them. Keep in mind that I specifically asked them if my sauces were in there (my fault for not checking but there were super long lines). The third time (and probably last time at this location) my food was BARELY warm and again-forgot my sauces. It said clearly on the receipt both times so I don't understand. The workers are VERY nice and management was helpful when I did call about these mistakes, but it isn't worth the gas to keep having to go back and forth to make it right. read more

Best place ever! While the food is great, fresh, fast, and always delicious, the service alone is The reason I created a yelp account just for this review. I cannot even begin to compare this location to other fast food establishments (which I will not go to because of how terrible they are.) The employees here are always friendly, polite, well trained, and over all seem well educated, which as you probably know is rare in restaurants containing a drive-through. Whoever is running this place and doing the hiring is a genius! Even if the food wasn't good I would come back again and again just because every time is such a pleasant experience. They clearly love and appreciate their customers and will make sure you love them in return. Ps. Rick is the man! read more

I never thought I'd see the day, but I had a bad experience at a CFA tonight. We had to ask for someone to wipe down the tables, as ALL of the tables near the play place were filthy. The manager seemed annoyed and finally did, but he only wiped down our table and left the other dirty tables as they were. Our fries we as hard as stone. We asked for fresh ones, 3 team members had to discuss it before honoring our request. During the hour we were there, not once did a Team Member ask if needed a refill. The team member who took our order never smiled at me, nor offered to help me carry my 5 drinks and tray of food. I made 3 trips as she sat behind the counter not serving anyone. Extremely disappointed with this location. I love CFA, so I will continue to eat here, but definitely not at this location. read more

Food is consistently good! Love the lemonade. Very fresh! Their wraps, salads and chicken sandwiches kill it.

I have never received good customer service at this chick fil a. I was ordering, this young dirty blonde girl with curly hair took my order, and not once did i get a smile, a thank you, or any sense of politeness whatsoever! 7-8 people standing there trying to get refills for their drinks and the whole staff except two cashiers were just visibly standing around, talking and laughing! Will not return to this location. read more

I just want to give a shout out to the manager Zac for helping me change my tire here the other night. I hit a curb turning right out of Target and pulled in here to put on the spare in the light of the drive through window. I knew what to do but was worried I wouldn't be able to tighten the bolts enough. Zac came out after a few minutes and helped me change my tire, let me charge my phone and even gave me a free lemonade when it was all over. It was making an odd grinding sound when I started driving again and Zac stayed out in the parking lot to watch me do a lap around the parking lot to make sure it was all good to get me home. I don't eat at Chick-fil-A often but I had to say thanks for the kindness when I was feeling frazzled! read more

By far and not even close, Chick-Fil-A has the best chicken sandwiches. They are always hot and fresh. Their waffle fries are gluten free, along with the gluten free buns, if you ask for them. Terrific lemonade and great shakes. I recommend the chick wraps. You can't eat this place for great service as well. They are closed on Sunday as Dan Cathy, CEO of the company wants his employees to take that day of to be with their families and to get closer in a relationship with God. He is a wonderful man read more

Who doesn't love this Chick Fil A? It's always good but what I think sets it apart from other Chick Fil A's is the owner and his staff and how they run it. They always do things for the local community and I really appreciate that. They had a father daughter night not long ago and my daughter loved it. My daughter insists we stop there often and I'm happy to do so.. I'm glad you're here.. read more

I hate the fact that Austin is so damn crowded. Otherwise, this place wouldn't be so packed. Its really my only compliant about the place. Its great food and attracts people like crazy. Good for business. Not so good for someone like me. I have driven off a few times due to the amount of time in line. When it comes to food no complaints at all. Superb. Awesome! Great. And then some. When it comes to staff, I wish I could shake the hand of the general manager he runs an excellent team of dedicated and friendly folks here. I would recommend this place to anyone who has patience because more often then not there will be a wait period to order your food. They took the fast out if fast food. But then again its not really their fault. read more

I already feel that Chick-Fil-A is the best fast food restaurant, and I know alot of people that would agree with that. The chicken is just so good, always moist and the breading always crispy. I also like that they keep it simple. And lets not forget the fact that they discovered that chicken for breakfast can be delicious when put on an over buttered biscuit. I even have alot of respect for them closing on Sundays. Yeah it sucks because it always seems Sunday morning is a good time for me to eat chicken biscuit for breakfast, but I never can because they are closed. It takes alot for them to decide to stay closed, they are losing out on tons of money, but they would rather allow their employees to not have to work on that day. Even if the owner started the tradition for religious reasons, it is still around to let them spend it how they want to. The main reason I'm actually writing a review for them is the excellent service I received. Tuesday nights they have a deal of a free kids meal with the purchase of a combo meal. I ordered my combo meal, than jokingly said, "so if I went and stole someones kid I could have gotten a free kids meal." The server laughed, than told me, "if you want the free kids meal I will give it to you, you don't technically have to have a child with you to receive it." That is about as consumer of friendly promotion you can have. I loved my extra chicken nuggets and extra delicious waffle fries, plus the ice cream I got instead of another drink. Hey, even the free toy, which was a book, was ok.... yes I did read it. read more

Every fast food restaurant should take lessons from this Chick-Fil-A. Excellent interaction mgmt on down // staff trained so well it's hard to believe. 100% customer oriented. You want some respect with that order, this place gives it in abundance. Customer service to die for. Really. You want to see genuinely happy employees and hospitable hearts: make the BeeCave outpost your #1 go-to for a side of courtesy and appreciation with your next take-out order. They.Have.The.Process.Down start.to.finish! read more

Not your ordinary Fast Food Restaurant. I have noticed that the employees that work here actually speak good english and like their jobs and are treated fairly. The prices are reasonable and the food is great. The inside of the restaurant is spic and span clean. They are more than accomodating to make sure that your order gets out quickly. What other fast food chain gives their employees sundays off to go to church and spend time with their family? I will take this place over the golden arches any day of the week. read more

Because my daughter's dance is super close to this location, Chick-fil-A is our go-to after school snack! Their soup is awesome and the kids love the kids meal... and it's all nutritious! Chick-fil-A doesn't use much gunk that can really damage health, and they have super great staff. Glad I'm giving my money to a Christian based organization that always has really good food and so much more to offer! read more

Who doesn't love chick fil a! They have a great environment. Everything is clean and their staff goes above and beyond their job description to make your time their enjoyable. read more

Great service and smiling employees! I always feel welcome when I visit this chic fil a.

Minus one star for being closed on Sunday, when I always seem to have a craving. I know, the owner is religious. That is fine, but sometimes you want chicken salad from Chick-Fil-A on a Sunday and nothing else will do. read more

I love this Chick-fil-a location because they are always friendly and offer sauces every time! Honey with my chicken biscuit? Yes, please! Texas Pete sauce with my chicken sandwich, sure! Not to mention chick-fil-a is the best fast food chain around hands down. read more

This place is very well managed...food is good, super speedy, and staff is very friendly every time. Keep up the good work and will be back soon. read more

Great quality food, service and drinks. The smiles seem legit instead of that awkward Starbucks style fake smile... I'll definitely be returning. read more

We used to love this location. Last THREE TIMES through drive thru our order has been wrong. Today I ordered 3 kids meals and a 4 pack of strips. So simple. Nothing special. They asked me to pull up and had me wait over ten additional minutes on the curb while 16 cars got their orders and left behind me. Finally after ten minutes my order came out and WAS WRONG. I have three kids in my car and asked an employee walking in to send someone out. An older lady named Karen was walking back from the dumpster and I asked her if she could get someone to correct my order and she SNAPPED AT ME, saying "why do you think I'm standing here! What do you need." I told her I needed my order CORRECT! She came back with our correct order and then tried to apologize. This will be our last visit to this store. Chick-Fil-a is great, by this location has completely fallen apart. When the employees aren't even polite and they can't get your order right, what's the point of spending money there. What a shame. Highly disappointed! read more

Come here ALOT during lunch hour. But you will receive the same kind of customer service regardless if it's packed or if you are the only one in there! Always so warm and friendly. There's an older lady and an older gentleman that are absolutely delightful to chat with, and are really just the sweetest people. All the employees are always so willing to grab things for you, take trash off your table, refill your drinks. You never feel like your bothering them no matter how needy you may be! Thank you guys for being so warm, I always look forward to stopping in again! read more

This Chick-Fil-A location is ALWAYS busy! The employees and management are always friendly, helpful and working hard. The food is always hot and fresh. read more

Went at 7:30 in the morning and ordered "a number 1 combo with a large tea". Took 15 minutes. Turns out they gave me a chick fil a sandwich with fries -- at 7:30 in the morning!!! What the heck? This isn't the first time either. Would it kill them to ask for clarification if they were confused? read more

I've been back and the service was nice. Sometimes it's hit or miss. Once service is more consistent I will provide another update. Food is usually good, just have had some errors in orders as well. read more

This place was clean, the service was great, and my food was still hot when I got it back to work at the HCG. They lost 1 star for the "have a blessed day" comment when I left. I know CFA is somewhat religious, but there's no need to shove it at me when I'm fixin' to grub some nuggets. read more

We come here at least once a week. My son loves the chicken nuggets. I like their chicken sandwich and every now and then the Asian salad. One of their recent additions of frosted lemonade is really good for those with a sweet tooth. This is one of our backup restaurants that has quick service and very courteous staff. read more

Always fast always good...always the right order the only thing I don't like about Chick-fil-A is that the people in line to get their food seem to be really hateful and grouchy read more

We've been going to this Chick-fil-A for many years now. Never had a bad experience. The food is always hot, and the service is first-class. Plus, the owner gives back to our community in many ways. We love this place. read more

The food tastes delicious, and the staff are very friendly. Unfortunately, like every Chick-Fil-A, they have long drive-thru lines. If you come here anytime after 4pm be warned that you might have a wait. Other than that the food is delicious. read more

The service here is friendly and is absolutely warm. For fast food, this place is a star and a credit to the industry. Coming from New York, you usually don't get this type of service without paying good money. Thanks to everyone here for making this experience great read more

Love this Chick-fil-A! Great service, clean eating area and bathrooms. I have arrived many times only to see two lines wrapped around the place...jumped in line and had my food within a couple of minutes. It's amazing! Keep it up! read more

This place is pretty much always solid if you need a quick sandwich, don't want to risk a wait and appreciate good service. The fries are awesome! read more

Have to give this place all 5 because they are consistently fast, extremely efficient and courteous every single time. Food is always what I expect and no bad surprises when I open the bag like missing items even when I order exactly 5 sauces so I can hoard them up a little until next time. Well run place with good food and super nice employees!! read more

Delicious, friendly, fast, and affordable. Yelp, stop making me write longer reviews.

The best morning crew is at Chick-fil-A in Lake Travis! Awesome service and breakfast. The people make the difference.