Hands down worst chick fil a I've ever been to. It feels like a replica of the real one. First of all, the service is slow, the guy from the window kept asking for the name on the order and what we had in it and still got it wrong. My husband went inside for a refill and the staff was rude and said "I'll do it this time but next time I won't" Like I don't understand, chick fil a restaurants in California where it's the strictest with Covid restrictions are back to normal but this one just chooses to be special and take advantage of the covid restrictions to make excuses for bad service, closed dine ins and no refills. Very very rude staff! Corporate should really step in! read more

Maybe covid has something to do with it but their app and ordering service is terrible. Not one time terrible but two failings. Navigating through the app is confusing and not intuitive at all. Took as much time to get through the app as it would to drive up and order. 50 mins after ordering I have my goon but over rated fast food read more

Don't eat here You have been warned... The food is old My husband and I have tried to give this location a chance and have been sick every time after we eat here read more

As I have read the reviews and I am perplexed. This location has been outstanding with every visit and the drive through has been Exceptional. I've been at this location at various times and NEVER had a single bad experience! Will keep coming back. Glad they are in the area. Chick-Fil-A is just one those franchises that runs an exceptional business at an affordable cost. The FACT that they are a company with values of Faith (closed Sunday's) also is why I appreciate them. read more

just arrived home from chick fil a after getting our order taken by a young girl talking way too fast to where we didn't understand what she was saying. got all of our salads and fries but we only had 2 salad dressings out of the 3 we ordered. my salad also looked like someone grabbed a handful of lettuce and shoved it into the packaging. still yummy, but do better. read more

Chicken is fire but they always forget my chick-fil-a sauce it just doesn't hit the same without it :(

Friendly staff that are super nice and professional. They take pride in what they do, and the company they represent. I always come to expect and appreciate the great, consistent service and products every time I visit. read more

Drove 12 miles 1 way, $25 in gas to get 3 nuggets the size of a dime the other 2 were fried breading bits, this was an 8 count, waited 20 min in express line. Food quality is terrible at this location. Seems very disorganized. Came hungry, left hungry. Basically gave a donation. $$ read more

Given it's covid, we, consumers, need to take a step back once in a while and applaud the efforts for those who make the new norm feel not so new, but maybe, convenient. I feel that Chick-fil-A in Belterra shopping area, has done just that with the ordering process for curbside pick up. In fact, it may be the entire country of all Chick-fil-A's. these guys NAILED it. The app is super easy and super friendly. A few clicks, with a check on curbside pick up, find a spot, report your # and BOOM, you are there no more than 5 mins or less and BAM, your order delivered promptly. WELL DONE GANG. Covid has challenged us all. And while many are still trying to sort it out, you all took covid and creating convenience to a new level. I hope you keep curb side as an option well after the new norm is behind us...thank you.!!!! read more

Their fried chicken and fries are greasy/soggy (can't figure it out) at this location! Just ugh and not getting better, really love they are so close but..... I think the owner and manager needs to visit locations on 620 or 360 locations and learn from them! These are 5 star locations and I will be going back to them for now. read more

This chick fi la is a huge disappointment. The leadership and training is lacking. There has been too many times to count when my orders have been incorrect and the staff doesn't apologize. What they did do is passively make excuses which tells me the training is awful. The Lakeway CFA is run right with mature employees, gracious, and understanding of the CFA way. Truett Cathy would be devastated to see how this Chick- fil-A is run. Also, the COVID has exposed that CFA doesn't want to open it's dining room. Ridiculous! read more

OMG, I have never had a bad trip to Chick-Fil-A before this morning! This evening the kids were going by again and wondered if I wanted anything. I thought about this morning and decided this location was much better and sure I was willing to compare the two. This place was worse! I hate pickles, throw up in my mouth, hate pickles. They ordered me a deluxe chicken sandwich without the pickles. I got a cold (so cold the cheese didn't melt) deluxe chicken sandwich with the pickles so obviously taken off since the bottom bun and lettuce was soaked in pickle juice. Talk about ruining a perfectly good sandwich and evening. I don't write yelp reviews, but today's two experiences in two locations, leaves me not wanting to go back anytime soon, to either those two or any other locations. read more

Let me start by saying, I'm a CFA fan. However, this location has been a miserable experience. I have visited here multiple times and have yet to have a great normal chick-fil-experience. For example, yesterday I returned my fries because they were soggy and no where near crispy. The comment from the manager lead me to believe that this was how they serve their fries. Another example was I tried to tell the person taking my order that there was a mistake and they was significantly under charging me. The reply was I'll just "red flag" the order and it'll be ok. I received the correct order and even tried once again to show them their error. I was told I was wrong. Hey, I tried and I'll take free food. The main discrepancy was the salads where we wanted the chicken on the side. They rang up a base salad and gifted us the chicken. The design of the place is not conducive for eating in. And getting into the indoor sitting area is an extremely unsafe venture. I would never bring small children to this chick fil a. Last example, when the chicken breast is dwarfed by the bun, there's your sign. read more

This Chick-fil-A ultimately gets me what I order most of the time. But they are the least friendly of Chick-fil-As I have ever visited. I was served today at curbside which there was no signage to get to so I actually sat in the drive-through lane and then pulled around to curbside. Then it took about 10 to 15 minutes for my food to come out. To which the kid neither said you're welcome or my pleasure when I said thank you. They were super slammed so I understand. But wow. So un Chick-fil-A like. read more

We have been here multiple times and they always leave out an item. It has literally happened the last 3 times, hence the review. It's super frustrating. Check your order before they rush away! read more

Time and time again, this Chick-fil-A gets our order wrong. An item is missing, the wrong item included, no sauce. It's one thing if it happens once in a while but over the last six months, it's happened EVERY TIME we go. This location lacks proper training or follow through on the training. The leadership needs to step up and help bring this location up to Chick-fil-A standards. read more

This is literally the best place on earth. This new location is the cleanest most efficient I have ever been to. We got food and before we sat down we had our food delivered to us. 3 times we were checked on and given complementary ice cream. They even came and threw out our trays. 4 now holy cow. The customer service is amazing please come here the owner is adorable. Pls. read more

Great service and super quick. This is why chick fil a rules. Even in cold rain they were out in force taking orders and processing people through quickly. Very friendly, I was called by my name several times, and told to have a blessed day as I left the drive through. Highly recommend them. read more

The chicken sandwich is consistently good, and I eat here at least once a week. The Delux version, however, is not worth the extra price. Their cobb salad has become my new favorite lighter meal. Their mac 'n' cheese is nothing special and overpriced. Personnel is always polite and helpful. Tables are mostly clean, but around 6 pm their garbage cans are often literally overflowing. Changes to focus on drive-thru are adversely affecting those who wish to eat inside. There is little parking available. Some spaces are reserved for call-in pickup. Others are often blocked by traffic cones so two lines of vehicles can pick up their drive-thru orders. So to eat inside you have to walk across the drive-thru traffic to get in. Chick-fil-A sandwiches and fries are better when fresh, and this drive-thru focus is adversely affecting food quality as well. I would give the food 4 & 1/2 stars, but the business now only deserves 2 & 1/2. read more

Not sure why most of these reviews are bad. I've gone here many times in the past couple of years and they've literally never gotten my order wrong. They're always nice, and super fast. And everything tastes fresh. read more

I just ate at this location for the first time. It was the whole family and we had a large order. Lauren waited on us and was just an absolute delight! She never missed a detail and had a smile on her face the entire time. Thank you Lauren for such a wonderful experience! read more

Seriously love CFA but this has got to be the worst location. I have given them multiple chance, they get my order wrong or leave something out every time, the owner and staff are extremely rude and the service is so slow. Most indoor CFA's are open on the inside as well but not this location. I would rather travel the 9 extra miles to the next CFA then visit this location. read more

We typically go to Chick Fil-A about every month or two, but this time I was shocked at the slow customer service (we ate inside around lunch time). Perhaps they were understaffed that day? We waited for one couple in front of us for about 5+ minutes (as they ordered) as other staff walked past (several times) and looked right at us. The girl that was working the register was SUPER nice and trying her best / working her fastest but I think she was new. The other staff walked past several times (I think they were working drive thru). Anyway, hardly anyone INSIDE eating but just a few people. So, after we ordered (finally) and got our food and sat down, I noticed that there was another couple ordering (that were behind us in line originally) and then one more couple showed up behind them fairly quickly and THEN another worker girl opened a register to take their order (less than a minute of them waiting), so they didnt have to wait? WHAT? we waited for at least 5 minutes not saying a word or complaining but I noticed this new development as we were eating (sitting close by). This small hiccup left me mystified, but perhaps we will go back to our regular Chick Fil-A in south austin next to wal mart...or just go back to Wendy's off Slaughter. Wendy's are generally a bit faster and their food is cheaper. For the $14 dollars we spent (just my wife and I), I can easily feed all 4 of us (and desserts) for $14 at Wendy's read more

Go to this location if you love cold chicken and overly salted soggy fries!!!!!!!!!! I tend to avoid this location at all costs because the only two times I've gone my food was cold or tasted old. Unfortunately my bf goes there bc it's more "convenient " and guess what still tastes like McDonald's. Sad. Quality over convenience. read more

This location seriously needs help, from the top down. The service is so slow, no matter time/day/ The owner needs customer service skills training because when I told him his drive thru was inefficient he stared blankly at me. The other workers are very friendly though. read more

got my order wrong twice and forgot part of my order even after telling them. i asked for a frozen coffee and they gave me one that looked like it had been sitting out and was melted and just tasted like dirty water. read more

I've always loved chick-fil-a and this location has been great in the past, however, lately I feel like the ball is being dropped some. The last 3 times we have gone a menu item had been wrong. Spicy chicken patties stuck in a regular chicken sandwich and grilled nuggets when regular were ordered. I understand the occasional slip up, or if you deviate from the normal menu and make your order complex. But we are ordered normal menu items! It seems like a total disregard to what we're asking for. I wish they would quality check their orders before they send them out to their loyal customers. read more

I love this Chick-fil-A! The employees are always doing their job, are helpful, and friendly. The owners are local and very involved community members. The food is always good and service is fast! read more

Beautiful place, great staff and food, but it's Chick-Fil-A. You can expect anything but excellence!!

Love this place last time I went I met a friendly man named Richard, he was a very warm Man with great manners. Chick-Fil-A is great at turning our youth into great members of our society. read more

I am a hug fan of chick fil a but I will never return to the one close to dripping springs. The only reason I would give it one star is because there were no cars in front of me so I did not have to wait. Gee I wonder why? First of all the young lady that took my order did not tell me it was going to be .65 cents extra. I ordered the egg white grill but wanted the whole egg not the egg whites when I told them at the window if I had known it was extra I would not have changed my order then the young lady ROLLED her eyes! Wow! who does that at a cfa where you expect the best service of any restaurant out there?! She needs a different job! I'm so disappointed and my sandwich turned out to be the egg white with extra egg whites so that's messed up too. They didn't charge me for it so that's good. But I noticed they tore my receipt off the package which had my survey code on it. Isn't that odd. I would love for the manager of this store to contact me if he reads this. What happened to polite genuine customer service? And humility?? read more

Chick-Fil-A is my absolute favorite chain fast food restaurant, but the CFA in Belterra has missed the mark on several occasions. I'm sad to write this review, but this location is suffering from greed. For the second time in as many orders, we have been shorted nuggets on two of our orders and those that were "counted" included some tiny bits - not even remotely the same as a usual size nugget. For the price they charge for the nugget packs, we at least should get what we paid for. This is strike 2 for me. I hope they can turn it around because the name will only take you so far. read more

Service is neutral, most employees are friendly but some are a bit incompetent. Food isn't always fresh and I've had a few soggy fries and chicken from here. I'm not sure why they decided that their drive thru design was a good idea but it's really a safety hazard just getting into the building because you have to walk through a line of cars. Personally, I prefer the one on 620 over this location. read more