Came during dinner rush. The restrooms needed cleaning. Dining hall was clean. It took a while to get our food due to the dinner rush, but everything came out hot and fresh. Our chicken sandwiches were cooked well. Fries were great and seasoned just right. Drinks were good, too. Overall, a happy experience! read more

Chick-fil-A - Chicken Shop Near Me - Anna, Texas

Only a few years ago most people couldn't have told you where the City of Anna Texas is . Now it's a boom town in the path of progress marching north towards Oklahoma. They have all the usual suspects of " new development" including Chick-fil-A An easy in and out will get you a satisfying chicken centric snack or meal at a reasonable price,done right For me,it's a chicken biscuit for the road. Thanks again for this deliciousness Chick-fil-A read more

Chick-fil-A - Chicken biscuit can be a life changing experience. This one was perfect. Buttery soft excellent biscuit/fried breast - Chicken Shop Near Me - Anna, Texas

I would like to shout out the person who took my order today at the chic-fil-a drive thru. Her name is Emily. She was so kind, so helpful, and had THE BEST customer service! I really hope she is acknowledged for doing an amazing job! Emily needs a promotion and a raise! read more

This place has went downhill. The fries are hard and the food doesn't seem fresh. Not sure what happened to Chick-fil-a. It used to be long lines and the food was always hot and good with friendly staff. It appears to be a trend others are just as bad as this location. read more

I love how efficient and friendly the staff are at Chick-fil-A. The food always taste the same and is reliable. Thank you for being good to your customers. read more

Waited in the drive thru for over 10 minutes for fries! All I ordered was fries! This location needs some serious customer service training! read more

The dude who takes the orders at the drive thru line is a fucking piece of shit completely ignored my order and got me something different and I clearly said my order and he is just a fucking dumb ass read more

I ordered two salads from Anna location and wrote that I don't want pork or bacon on top of my order but when I received my order, I saw that both were wrong, I called to talk to the manager, a lady picked up the phone named Avigail and said that the manager is she, I told her my order It's wrong, she says we can't do anything, because you ordered for delivery, I said are you sure you are the manager? She said yes, Zero customer service, It was my last order with Chick -fil-A , You could say if you close come to us so we can resolve your issue or you should find a better option as a manager.No future for chik-fil-A read more

Chick-fil-A - Chicken Shop Near Me - Anna, Texas

Not sure if it's the restaurant's fault or the corporation default, but my wife and I ordered food here and both of us came down with food poisoning. It's the only thing my wife and I ate together that day and both of us were sick as dogs for two days. read more

I have never seen the hype around Chick-fil-A. After all it isn't hard to make a chicken sandwich. I have eaten there a couple of times. Well today is Veterans Day and as a Veteran I went there to get a free chicken sandwich. I also ordered a meal to bring home to my wife. The meal was a little over $10 for a deluxe chicken sandwich meal. I received my soda and a bag. I didn't bother to look in the bag until I got home. Needless to say all that was in the bag was my free sandwich. No fries or the deluxe sandwich. I guess I paid $10 for a medium soda. No reason to ever go back. read more

I'm disappointed, because this is my neighborhood Chick-fil-a, but they are so slow. I thought the whole point of the mobile app was add efficiency, but for multiple mornings in a row, I've watched 2-3 cars that I was not even in the line yet, come through the normal drive through and get their food before me. Today was extremely frustrating, because, I was the only person in the mobile line and 1 other car in the normal drive-through lane, and I counted 4 brand new cars, come place an order and leave, before someone finally brought my food. At this point, just get rid of the mobile app drive through it's pointless. read more

World's slowest chick Fil a!!!! Always have to check my order because it's wrong often.

Food is always good, no matter what you order! Chic-Fil-A is an endless classic for anyone who loves their signature chicken! The service is always great and quick, with minimal issues. And when in the situation that errors occur, they are very respectful and friendly! I've always loved this place and will always come back because of the chill hang-out type atmosphere! read more

Got lunch here yesterday my complaint was did it get made ahead of time and sit under the heat lamp? Ordered the grilled chicken sandwich and the bun was hardened and dry the chicken was not a bit juicy and tender like normal. My fries were overdone too, and my Coke was loaded with a full cup of ice and hardly any soda. What is this "serve the dry crap & rip off day" to work the line. Too bad my husband didn't check in the bag before he picked that up for me. What's wrong with Anna are you all competing to see which fast food serves the worse around here? Ghee even Little Elm and Frisco had better fresher food, but they do give you all ice in the drinks. Stop the bad quality cause if I ever go back again you are going to hear it from me loud and clear that you gave me a dry sandwich, overdone greasy fries that I couldn't eat and you gave mostly all ice in my drink. Stop ripping people off!!! Jerks!!! read more

If you're in a hurry to eat this is the last place you need to come, Mobil orderd my food at 4:10 and didn't see it until 4:40. Most of the people here work with their eyes closed and their ears plugged. Michael and another older black gentlemen are the only two people who actually care about you and the service. If this was the last place on earth to eat I rather starve then come to this chick fil a read more

Splitting the lanes for mobile orders only creates backed up lines and slow service. Sometimes they bring the order out while you are still stuck in line so the food gets cold. This Chick-fil-A used to be so much better! Staff are still friendly but overall experience is lacking. Orders are wrong and getting it corrected adds another 10 minutes of waiting. read more

We love Chic fil a, but this one is a cut about the average Chic fil a. The staff was extra personal and seemed to be working extra hard to get the orders to the customers quickly. There was a huge line, but they got through quickly and on our way. They saw Baxter and gave him a pup cup without us asking. Baxter loved it. Our food was warm, fresh, and delicious. Those who live near this Chick fil a are lucky people, indeed. read more

food was ok.. i slipped on water and almost fell and told 2 employees to clean it up and they didn't they just sat there and kept talking to each other. there was a lot of kids that could have slipped on the water too... very rude and racist employees. read more

We just visited with our high school golf team (26 of us total) at 7:45 on a Monday night and the staff handled us like seasoned pros! They cranked out food for 23 of us faster than Whataburger did for 3! Quality was amazing, staff was top notch, and the dishing room was impeccable! Thank you, Chick-Fil-A Anna for treating the students and coaches just like any other customer! -The Lovejoy Golf Team read more

Poorly managed Chick Fil a. Which has become a norm. Over staffed but under performs. I've seen as many as 20 people on staff with 4 working and the rest talking. At any given time 4-8 will be standing and talking with 1 person taking orders. I have had missing food and wrong orders multiple times. Along with people I've heard having the same issue while inside eating talking about how they didn't get what they ordered. Then when you go for a refill the girls will always try and serve whatever guy they like first. Ignoring women and older guys. Parking like is small and tricky but not bad for a chick fil a. Like most chick fil a now they require people to park far out leaving the close parking restricted. I've watched older people and ladies with kids have to walk all the way across a busy parking lot while they have 11 parking spots agaisnt the building blocked for mobile. Not including the other 2, blocking 13 spots that would not require them to cross traffic. Just sad seeing what chick fil a has fallen to. read more

Chick-fil-A - Good to see people ignoring the blocked spots and going inside and eating. - Chicken Shop Near Me - Anna, Texas

Worst Chikfila! Come here if you want to wait forever, only to be giving your order to someone in training, realize on your receipt that the order is wrong, be asked to move to pick up spot A, then B, then to the parking space in front of the store, only to find out your order is still wrong! Full story: Came here for a school fundraiser, the line felt like a mile long! Finally get to the drive thru and the kid helping us is standing uncomfortably close to my car. Like if he was any closer he would be practically sitting on my lap. Very uncomfortable especially during COVID. Then I literally had to repeat everything I ordered at least 2-3 times and he told me several times he had no idea what he was doing. Ummm... Maybe management should have had someone standing with him to help? I get to the window and asked fory receipt as I just knew it was going to be wrong. Ordered the Wrap without Chicken, normal wrap was rung up Ordered the Greek Yogurt parfait for the side for the wrap, was rung up as fries Ordered 12 grilled nuggets, got 12 regular nuggets. Ordered Lemonade with no ice, got lemonade full of ice And didn't even get the sauces right either. When I told the drive thru staff they kinda laughed, after the wait, having to struggle through the ordering process, with two young kids restless in the backseat, getting the wrong order, and paying full price for all..... I AM NOT AMUSED. I will not be back! read more

Chick-fil-A - ows a drive thru receipt - Chicken Shop Near Me - Anna, Texas

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got the same ol same breakfast we always do and it was delicious. I'm glad for the curbside orders when the drive through is 20 cars deep like this morning. I was able to place my order at the curbside and drive away 7 min later. read more

Chick-fil-A - ows the outside of a restaurant - Chicken Shop Near Me - Anna, Texas

I love this Chick-fil-A! The workers are always so friendly and helpful. When we have sat inside they are attentive & make sure you're taken care of. I love the indoor playground for the kiddos & being able to order food to your table while your kids play is such a great thing to be able to do! We definitely visit this location frequently. read more

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Always fast and friendly service. They've forgotten my kids juices before, and once they forgot our chicken sandwich in one of the bags. It was annoying having to drive back on those occasions, but they were quick to give us our missed items and apologetic about their mistake. Twice out of 20 times isn't terrible. read more

Never have I ever seen such poorly acting managers. From a Chick-Fil-A? Blonde hair manager upfront. Alright to customers but to fellow employees, I'm concerned for their well-being. After receiving my sandwich and such (Which was lovely) I overheard her making rude and mean comments to a back-of-house employee. As someone who managed at other restaurants, that kind of talk is so damaging. Those employees are just as important as the front. I'm appalled she hasn't been reprimanded. I hope the employee under her attack gets a raise because that is ridiculous. The bathrooms were ok. Elsewhere cleanliness could be better. As a manager, you need to... you know, KNOW HOW TO MANAGE RIGHT. read more

Great place to eat. I love Chick-fil-A salads. One of the best around. The service is always customer friendly. I once experienced something that was forgotten from my order. When I told them, the problem was fixed immediately. The employee apologized. They gave me what I needed and were never once rude about it. read more

The Anna, Tex location refuses to cook my order to my desired liking. I'm paying so cook it the way I want it please.

Chick-fil-a, you need to improve your cleanliness in the play area. The fingerprints on all of the windows in the play area, and glass door, were gross and appalling! I am not talking a little bit... I mean a ton!! So gross! Also even though we requested ketchup- didn't get it, also no napkins. Doesn't really seem like a big deal, but when you have a lot of little kids with you and you are getting them settled down to eat, it is hard to just get up and go ask for some...again. That's the first time in a long time that I have dined inside and I am disappointed. read more

Great service. Quick service and reliable. Food is always fresh and hot and made per order.

Second time i go for chicken noodles and they don't have any.. Forgot my fries in my kids meal.. can't wait for more chicken spots to open up here in Anna. Remove your chicken noodle from the menu if you are not going to have it available. See what excuse they come up with... read more

This fast food location in Anna Texas has it together! The staff promptly service hundreds of vehicles during the lunch rush, all with a courteous disposition. read more

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Yesterday morning I drove north from Dallas and I was craving Chick-Fil-A something fierce. I was sad when I realized I wasn't going to pass another one until Sherman, until I started seeing signs for a CFA in Anna. To my very pleasant surprise a CFA had popped up off Hwy 75! Their grand opening was April 16. CFA rarely disappoints & this visit was no exception. The food was excellent per usual, and I noticed this location implemented ways to keep the line moving quickly while still following COVID-19 precautions (like having a separate condiment station between placing your order/paying & getting up to the window). I forgot to ask for CFA sauce (my go-to) at the station & was relieved when they still had sauces to offer at the window. This Chick-Fil-A will be an excellent addition to the Anna community! read more

Every single time I go to this Chick Fil A I receive excellent service. A few days ago I went through the drive thru with my indecisive elderly mother. Danny took our order, was pleasant, kind and patient. And as always, our food was correct, hot and prompt. Thank y'all so much! read more

This drive-thru rocks! Food is always on point and the driveway thru is a finely tuned machine!

Ate there tonight 9/2/23. My husband started throwing up 4 hours ago and can't stop. Food poisoning. Don't eat there

Found like green stuff on my fries but the experience was still good and the service was good

I literally just pulled out of this Chick-fil-A drive-thru. There are 2 lanes, with one moving considerably faster than the other. Of course I was in the slow one. Food was coming out very slow, thus the line moved slow. I was waiting for almost 15 minutes! With letting one lane move faster, they let 4 cars that came after me get ahead of me. By the time I finally got to the window to get my order, they didn't have it ready. I had to wait for that too. This is by far the worst Chick-fil-A that I have EVER been to. The best Chick-fil-A is the one next to the TX Motor Speedway! They have it all figured out! Kristen 10-28-22 read more

Amazing place to work and to eat! Before I started working here, I frequented as a guest and always had good things to say! Now as a team member I adore everyone I work with and have a lot of fun! It doesnt even feel like work! (: read more

Kimberly was so sweet and made me feel so welcome! Such a kind soul and so grateful that I got to cross paths with her.

The workers left me hanging with yhe wrong order for 45 minutes then a staff members comes up to me with the qrong order wrong name this is not how a fast food restaurant should handle its customers i recommend do not go to this chick filet they treat customers like just a number do not go to this restaurant period.... read more