I dealt with Lara Wood as my escrow officer on my home purchaseper seller agent request. I got letter on June that my property tax which supposed to be taken care by her had not been paid. Lara said that she would take care of it. On August. I got another letter, that it hasn't been paid either. Oh boy! Really disappointed with her. I do hope this time she really takes care of it as she said she would. I don't recommend her based on my experience. read more

I highly recommend working with Lara Wood and Patricia from the Chicago Title Company! As a FTB, they made it so incredibly easy to understand and move forward. Lara was so friendly and kind... truly a pleasure to work with. With no hesitation and quick response time, she made everything seem so simple and efficient, answering my every question and being incredibly detail-oriented. 1000% recommend! Thank you, Lara and Team! Sincerely :) read more

The worse title company ever existed! Stay away from them. Their fee is higher than bench mark. If the realtor uses them, you have to watch out. They ( Julie and her assistant) lack basic communication and are always rude. The paper work provided is basically a stack of blank templates. No explanation and even no show at signing! read more

I've been using Chicago Title for years. The staff are great to work with. If you have a question it will get answered by a professional for sure. read more

Chicago Title Company was used to close my house. My direct dealings were with Danielle G. I have to say from the beginning I found that it was difficult to communicate with her and if I didn't reach out to ask there would be no follow through on her end. This was my first transaction selling a home and I would have hoped that she would have been more informative throughout the process. Needless to say the house closed. The notary said a check would be mailed overnight. Third day and I still haven't received payment. I emailed her to ask if it was sent to the correct address? Her response, "You didn't check the overnight box!" I would have preferred electronic transfer however Danielle never told me that was an option. There were three options, electronic payment, regular mail and overnight. I didn't check the box since I was told it would be sent "overnight". The box was checked AFTER I signed the paperwork with the notary and was checked "regular mail". As Danielle stated, "I didn't check the box!" If that was the case, who checked it AFTER legal documents were signed, finger printed, and notarized??? Her response, "Well most people like a check to be sent regular mail instead of overnight. read more

What an absolutely AMAZING team of Title and Escrow professionals! Working with Gina and her team for over a decade now, when it comes to handling escrows, we've seen it all. And each escrow transaction - no matter how streamlined or challenging - was handled with utmost care, professionalism, and sense of urgency. Communication - prompt, precise, and warm. I always felt that my clients' transaction, funds, and real estate is in BEST hands with this amazing team. My clients feel the same, and were extra grateful for VERY reasonable title and escrow fees this team offers. Cheers! read more

Had the pleasure of working with Lara Wood and her team on my first home purchase. They are awesome ! Prompt in returning calls and responding to emails. Everything was smooth and easy. Thank you very much for providing such good experience. read more

Lara Wood and her team are great! They are extremely professional and personable. They are quick to get things done and are really helpful. Would definitely work with them again! read more

This letter is to inform you of the extreme lack of customer service, professionalism and communication from the Chicago Title escrow officers and assistants who were responsible for our escrow. We were to close on our property on 12/22/20. Due to the stressful nature of our jobs (frontline doctor and engineer with lots of deadlines) we only had one week to move into our property. Unfortunately, due to the lack of communication from Christina Nicosia (assistant) and escrow officer Sarah Eads, we did not close until 12/28/20 thereby losing all the time off we had. Not only did both Christina and Sarah fail to notify us that the escrow has been delayed, they did not even bother to update us about ANY of the issues that were happening with our file. They did not even care to check with the county recorder's office. Until our broker escalated this to the higher ups at CTT, we were completely out of the loop about our escrow. They both failed to send the file on time on 12/21 as promised. We found out that they did not send our file until the evening of 12/22. They failed to reveal this fact and had promised we would record by 12/22 in the evening. Within a day or two our file was pulled due to a transfer tax discrepancy. Again, Christina and Sarah both did not inform us about any of this. We found out all of this information from the higher up who was not even supposed to be responsible for our escrow. Every day that there was a delay we had to be the ones to email Christina or Sarah. They did not bother to pick up the phone and give us a call or the county recorder's office. They did not bother to lift a finger to send us a quick email update about what was going on. Thanks to the higher up we were able to get all this information. It is very intentional on both Christina and Sarah's part that they did not notify us about anything. They simply did not care to even try to do their jobs. We thought we would have our keys in hand before Christmas so we could celebrate the holiday in our new home and quickly move before going back to work. It is very disappointing that not only did we lose our days off because of this, but it is also disappointing to see what kind of people get hired at CTT. It seems like the interview process is not stringent enough to select employees who care to even do their jobs. We got delayed in our closing by one week and because of Christina and Sarah we have to struggle to move. Because some people didn't do their jobs the week of Christmas, we had to work double (go to work and come home and work again) to get our move done. This is really a bad situation to put buyers in. We are writing this letter to bring awareness to future buyers and to corporate about the bad employees working (or not working). Also, CTT has the highest fees that the buyer has to pay compared to other title companies like ORTC or fidelity. You would think that higher fees equal better service, but our experience has been the worst it could possibly get. We would never recommend CTT to anyone else because of this horrifying experience.. read more

This is the worst company to do business with there escrow officers are so bad. Just had a call from one of them to say this file is to hard and we should not have to work this hard The other issue is this escrow officer does not speak English or has a hard time doing so. We're should of closed two days ago we sent the escrow officer files over the past month and every time we get a call I do not have these files do we send again then three days later they email I do not have these files. We work with escrow company everyday and have never see. How bad this company is and will never use them again. No matter what your real estate agent said to you on you need to use them you tell them no we want a different company. read more

I just had so much fun signing escrow papers. Yes I said it escrow papers LOL Lara Wood is so fun, so personable, and so attentive throughout this entire process. I've purchased a few homes in my life and I can honestly say I've never remembered much about this stage. She made this part smooth and fun. I totally recommend her!! read more

Lara Wood did an amazing job helping us all through the escrow process. Most critical component of people involved in home buying is responding to anxious clients in timely manner. Lara was very responsive and has been extremely helpful in answering all our questions in no time which helped us all through our escrow process. Even the signing process was a seamless experience. Customer service at its best. read more

This place is the best! If you are looking for the best escrow in Pleasanton you have clicked on the right link. Be sure to click the link below to read the additional reviews that Yelp has hidden. There are 7 hidden reviews worth reading - scroll all the way down to the bottom and you will see the place to click. read more

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Lara Wood is the best escrow officer I have worked so far with. She is very knowledgeable and extremely accommodating to her clients needs. She made the process so smooth and easy I would definitely recommend Lara to my friends and family. read more

I have used them for years Julia and Carrie are the best. They are responsive and always answer the phone

This title company is extremely professional and diligent with fantastic customer service. We used this company with our mortgage company to refinance about 4 years ago. These folks are so thorough and wonderful. Like I stated we used them a few years ago and they did some forms for my spouse and he lost them. He went there recently and they printed some new documents and notarized them for free.This was really great. Go and use this title company because they are by the book and know what they are doing. Thank you Ms Hamlet, you are a true valueable asset to Chicago Title. read more

Lara Keyser and her staff are awesome! I've followed her for years and do everything I can, to have her team manage my escrows. She's extremely knowledgeable, very accommodating and always gets the escrow closed on time. The right Title Co. and Escrow Team are critical to a successfully closed escrow and Lara and her team are the best there is! read more

"Lara Wood Keyser at Chicago Title in Pleasanton is the BEST ESCROW Officer in Pleasanton, hands down. I am an independent notary and I do notaries for Lara. Her files are complete and she has great communication with her buyers and/or sellers. She is quick to answer her phone and is very quick to reply to her emails. She is very easy to get a hold of. I have sent my family and friends to her read more

As anyone who has been through it knows, escrow can be a really stressful process. This is why we were very grateful for the efficiency, professionalism and fast responses from the team at Chicago Title. We mainly worked with Liz and Nikki and they were really terrific. Any time we had a question they responded quickly. They were organized and really on top of things. As I said, in the sea of stress near the end of escrow, it was really great to have Chicago Title bring it home so smoothly for us. Ms. Sullivan who walked us through the actual signing of the loan documents was wonderful. She was really patient and friendly and didn't treat us like this was the 20th one she did that day! read more

Lara Wood Keyser helped us buy our home in Pleasanton and I couldn't be more pleased! She made the whole process so easy, yet made sure my questions and concerns were addressed. read more

Perfect - no hiccups, ifs or buts. Everything was handled flawlessly, even an outstanding document that remained unresolved through 2 different refinancing processes. And the cherry on the cake is Lara Wood Keyser. Smart and professional she will make sure everything is in order and any potential wrinkle is ironed out before it even appears. On my next RE transaction the choice is clear: Lara & Chicago Title. read more

I personally worked in the title business for over 30 years and understand the importance of customer service. Lara Wood met and exceeded the customer service standards required in this extremely stressful industry. I would recommend her to any buyer, seller or Real Estate agent looking for a knowledgeable and accommodating escrow officer. read more

This review is specifically about Lara Wood Keyser - she is an awesome escrow officer. I am a realtor and have to deal with all kinds of personalities, I try to utilize Lara as often as possible when working with clients. She is exceptional when it comes to helping finalize a transaction. She always has a smile on her face, and is very helpful with the many questions that can and do arise. I have never had anyone feel rushed, she always takes my phone calls, and responds promptly to emails. I have worked with her for many years and will continue to do so. I highly recommend her services and those of Chicago Title. I love the central east bay location, right off the 580/680 interchange, it makes it very easy to get in and out from all over the bay area. read more

Lara Wood is the best! This is the second time we have worked with her in buying and selling a home! She is very knowledgeable and goes above and beyond to make sure everything is taken care of. I would definitely recommend Lara and Chicago Title to my family and friends. read more

The best title/escrow team. I have been in the Mortgage business for 20+ years and I have used a lot of escrow/title teams. Lara Wood and her team are by far the best to wok with. I only use her (& her team) now and defiantly recommend her. Absolutely the best! read more

I dealt with Lara Wood as the escrow officer with my recent home purchase. She was fantastic to deal with and made everything smooth and easy. I sold my home with another title company (headache) and purchased my new home with Lara and CTT. The difference was amazing to say the least and she even got my home funded and recorded in the same afternoon. She is very responsive to any questions, gets answers and sets realistic expectations. She can make things happen and makes it seem so easy and effortless. I would recommend anyone to use Lara as your escrow officer, she is literally the best. read more

Laura from Chicago Title is the BEST! Laura took the time to help me navigate a very tricky and scary situation. She did it with kindness, professionalism, and wisdom. She also adjusted her schedule to get us in to sign docs at the last moment and also pushed through a deal same day to help the situation. This is the first time I have worked with Laura but I am now a life time customer and huge fan!! I'm so grateful and will be recommending her and Chicago Title to everyone I know. Thank you!!! read more

Lara Wood went above and beyond to help buy our home. Met us early outside of normal hours and worked late to ensure the deal went through the same day, despite hiccups by our bank. Great experience--highly recommended. read more

Thanks to Lara Wood! Incredibly nice and genuinely sweet person that makes the process not only effortless but enjoyable. She really took time to listen and explain every step. She's truly the best and most knowledgable at what she does. I am honored to meet such a truly caring person. I will insist every realtor uses Chicago Title for me in the years coming. Thank You! read more