What an absolute nightmare dealing with this company. It was only a $7K bathroom remodel and we…read moreexperienced no less than five call backs. I didn't approve the toilet installation yet they installed it anyway without a change order and then tried to bill me.

Our experience is similar to the other one star reviews. You pay 50% and wait months for them to…read morestart. If you have any issues, communication is non existent and replacement items takes weeks not days. Not a pleasant experience and one we would not recommend to anyone.

Our newly remodeled kitchen is absolutely beautiful because of Patrick/ Lead & Mickey. Not only…read morewere these gentlemen professional, & cordial, their expertise, knowledge & recommendations were extremely helpful....especially in choosing our countertop edge. Patrick gets an A+ for his recommendation & assistance. We went with his suggestion & are are beyond happy that we followed his lead. Patrick also went out of his way to help us make sure all the plumbing under the sink was installed in a way that allowed us to bnb install a pullout drawer. Modifications were made to our pantry & Patrick trimmed the cabinets to make it look like the pantry was built into the wall. The finished product is simply amazing! We have received so many compliments from neighbors & family on how beautiful our kitchen is. Thank you Patrick & Mickey in helping our dreams come true! You both are absolutely the BEST!! Ron and Sherri Mercer

We worked with Eric and he was great! He helped make recommendations on different cabinet sizes and…read moreshapes and our kitchen turned out beautiful!

Rachael and Mike Siegler are fantastic to work with; very customer oriented and eager to make sure…read morethe job is done right the first time. Rachael was fantastic with helping us design our kitchen update and it was quick not 2-3 weeks out like other places. The cabinetry offered is top notch. The installer Steve is excellent and treated my home like his own. Steve takes pride in his work and ensures everything is perfect. The cabinetry is super level and all the craftsmanship to install the trim work was impressive. You cannot go wrong working with Sieglers. Best ever; and they are a full service shop that can do it top to bottom. I have redone 3 kitchens now so I have a pretty good idea of what's good or not. Kudos Rachael, Mike and Steve as well as others that worked in my home

The are closed & I think they are closed for good!!!…read more They took my money with no calls returned!!

I gave them a large deposit to remodel my bathroom 5 months ago and have had no contact from them…read moresince. I have emailed, called and went to their location and the store has a sign that it is closed.

Always great customer service!…read more I came in today and was greeted promptly. However I knew exactly what I wanted so ran into grab it, was out in a jiffy!

The absolute worse experience I have ever had trying to return extra merchandise. I paid cash for…read moremy product, under the contractors name. If you return any merchandise worth over $10 they can't give you cash. They have to mail you a check. I was annoyed but accepted their ridiculous policy. After 10 days I called and asked about my check. A temp manager said he would check and call me right back. One week later, I called again asking about the check. An assistant manager informed me that the checks get mailed out to the contractor who's account it was purchased under and not the person who actually paid for it. He told me I would have to call them and ask for my money. Have you ever tried to get money from a contractor? Me either. They aren't in the business of giving money back, they're in the business of getting paid money. For their poor return policy I will never buy here again. I can find the exact same products online at a cheaper price. I went here only because I wanted to support a local business which costed me extra in the end. With politicies like no cash return in place I don't see how they expect to keep people happy. Most work i do on my house is cash.

Hoods is located across the street from Costco with a huge parking lot. They have several entrances…read moreand a vast assortment of flooring, tile, bathroom, fixtures, and accessories and even some home decor. Their prices seem to be very good.

If you want to prolong a kitchen model, this is your place! We thought Hood's was great when we…read morefirst ordered our KraftMaid cabinets. Kaiti seemed knowledgeable and the process was fairly easy. We made our original purchase on 12/27/25 and were told they would be delivered in about 4 weeks. Well, 6.5 weeks later on 2/10/26 they were FINALLY delivered. KraftMaid seemed like a good quality cabinet but their manufacturing needs major help. We had TWO different cabinets that only had shelf holes on one side. One cabinet with a HUGE scratch on the front frame. One cabinet didn't have the drawer face connected and was sent separately without the proper hardware to install (it wasn't just simply screwing it in). One cabinet that had the wrong door swing. One cabinet the shelf holes started at 7" from the bottom and the other side 7.25". Makes great for level shelves. Finally our end panels for our island were ordered too thick so they would stick out. We went back to Hood's with the list of problems and Kaiti was very apologetic and said she would have everything fixed. We had already installed the 2 uppers without the shelf holes because we didn't notice it until we went to put the shelves in. She said since we did that already she wouldn't order new ones and instead give us a discount. We were ok with that. She also said we would get some sort of reimbursement for the other issues as well, she just needed to contact KraftMaid. Moving forward, the upper cabinet with the large scratch was reordered along with the end panels. She said expect them in 3-4 weeks. This was on 2/18/26. We did not receive the order until 3/26 which was a whole fiasco in itself because they wanted to wait until the following week because they didn't have delivery drivers. Luckily, someone outside of cabinets, I think his name was Matt and the only helpful one at Hood's, got my call and personally picked them up from the local warehouse and delivered it to us. He was awesome. Here's the next best part, Kaiti ordered the WRONG end panels AGAIN!! We're going on 3 months now from our original order date. We go speak with the cabinet manager, Randy, and told him everything. He said he had talked to Kaiti about giving us some reimbursement but she never followed through. Her communication skills were terrible. They only thing she kept relaying is that she gets to retire in several months. She should have retired before we purchased our cabinets. Anyway, Randy only offered us a reimbursement of $250 after spending over $14k on our cabinets. We finally got $500 out of him. Should have pushed for more but we were fed up at this point. He went ahead and ordered the correct end panels and said he would have them expedited and we should have them in no more than 2 weeks. Ha! Ha! This was 3/26 and our end panels finally arrived on 4/22. We will NEVER return to Hood's again. It was an absolute shit show. Almost 4 months for all our correct pieces to come in.

We hired Tratt to demo and design build a new detached garage. We started working with them in May…read more2023. We finalized plans by August and agreed to a final cost proposal in September including an estimated 2-3 month project timeline. At first, they provided okay communication, a bit slow at getting back to us but we figured they were busy. The demo began in September 2023 and was completed by early October. Concrete began a couple weeks later and finished in October 2023. Framing in November then roofing and rough electrical by late December 2023. In January, communication broke down. Calls and texts went unreturned while we waited to hear when siding and gutters might come. Near the end of January to our surprise the owner of the concrete company showed up at our door informing us that he had not been paid for the work that occurred back in October and that he would put a lien on the property. We informed him that we paid Tratt on time for each invoice. We finally got in touch with Tratt and inquired about the concrete. They claimed they were disputing their invoice. At this point, we had been waiting a long time for the siding and gutters. Our expectation was the same company would do both but according to tratt no one was getting back to them. In February they opted to do the siding themself. The siding on the back of the garage was misaligned significantly (1" or more). When we pointed this out and asked to correct it they got defensive. They claimed correcting it would mean a portion would no longer be to code and so they would charge for the time. They did eventually fix it but made a mess while doing so. We had to pick up the trim nails left behind all over. Around the same time we received the Notice of Claim of Mechanic's Lien from the concrete company. Then a mere 10 days later, we received another (!!!) Notice of Mechanic's Lien from the truss company. We asked Tratt why they had not been paid, and they continued to feed us more excuses. They claimed they didn't show up to the meeting location to pay the invoice in November and that their bank account was hacked so they couldn't accept a check. Tratt said they will be paid. We called the truss company a couple weeks later to see what was going on and they said that they have not been able to get a hold of Tratt, that they still had not been paid, and that the story of them not being at the agreed location to collect payment was not true. Over the next 2 months Tratt was nearly impossible to get a hold of. We called, sent numerous emails, and texts asking for a clear schedule for completion, lien waivers on completed work, and a listing of the subs. Tratt never provided any of these things. Wanting to make any progress we could we went ahead and called in the framing inspection that Tratt neglected to do in December and the inspection failed with several issues that needed fixing. Shortly after, we were included in a lawsuit against Tratt because of the nonpayment to the concrete company. At this point (April 2024), our lawyer sent a demand letter to Tratt, asking how they plan to correct and finish the garage. The garage was now 4 months behind schedule. Tratt ultimately abandoned the job having never responded. In June, we hired a new contractor to correct the defects and finish the job. Such a big difference! We were treated with professionalism and honesty, a far cry from our experience with Tratt. We were dismissed from the lawsuit in September, but not before receiving one final parting gift from tratt-- another (!!!) Notice of Claim for Mechanic's Lien, this time from the electrician. To their credit we messaged them and explained the situation and they did not end up filing a lien. The case we were dismissed from concluded October 9, 2024. Tratt never showed up. The judge issued default judgment against Tratt.

The work done by Tratt CS was all quality. The pricing was fair. However, the communication was a…read morenightmare. Texts and calls would frequently go unanswered--until we threatened to fire them. Shouldn't take threats to get basic communication.