Super amazing food and beautiful restaurant... the worst service i've EVER received and that's unfortunately not an exaggeration.
It started with me and my friend randomly picking a vietnamese restaurant to go after our hike. With hungry bellies I was looking forward to eating at Chez Thuy. I walked in and everything looked super promising. Beautiful family "vibe" restaurant with lush plants and cultural decor. This is the type of thing I love.
Accompanying the ambiance, I was also thoroughly delighted at how many vegetarian and i'm assuming vegan options they had. I (a vegan) had too many options to choose from, while typically I usually have one option at most restaurants.
We ordered our food while one of our servers came up and asked us what we wanted. We had two servers, one man who was mostly refilling our water and checking on us often, and another woman who just took our order, ticket, and checked once.
I ordered the taro stuffed tofu, and tried to ask a question about the coconut sauce that came with it. The server ignored me so I just thought she didn't hear me, and I went on and ordered that sauce anyways (there was 2 sauce options). No big deal.
The rice came and then the food, it was super delicious. we both enjoyed our food, and the ambiance other than a 'very matter of fact' server, again no big deal.
While the male server checked in with us for water refills, I asked him if there was free refills on the rice. He said there was, so I asked for some more.
After some time had passed without extra rice and we were mostly done eating, the woman came and gave us our ticket, some togo boxes, and rang it up. Again I am pretty easy going and just thought our female server was just matter of fact and blunt, not a big deal.
The guy server came by and by that time we had our leftovers packed up and were in the process of paying. so I asked if I can just get the extra rice togo.
We finished signing our receipt, had our stuff and were heading out the door when the woman stopped us rather rudely and asked if we paid for the rice. Since the man told me it was free rice, I was kinda surprised. I said no I didn't pay for it and she said 'you have to pay for it, its $2.18'.
I un-enthusiastically agreed of course and pulled out my card. She had to ring me up at the bar since we were literally walking out the door. She then said it was because its "togo" which is why I have to pay. Super confusing since I probably could've put it into a box myself.
I didn't mention that the guy said it was free because it looked like they were arguing about it before she approached us, and he also seemed like he was new. I don't know if that's true or not but I thought I didn't want to "make a scene" anyways.
Over all she was just acting as if we were trying to steal it the way she approached us and stopped us in the middle of the restaurant.... all over a $2 box of rice lol. I literally have rice at home that I would've much rather ate then having to deal with all this crazy rice drama haha.
The situation was pretty embarrassing and really turned me off of the restaurant, which is disappointing because I loved everything else. Looking back and talking about it with my friend I think I should've said something but I already felt very "unappreciated" by the female server. She overall just gave me the feeling that I was a burden to her, don't get me wrong i'm not one of those people that expects servers to kiss up to me at all. I consider myself to be very understanding and tolerant. But my experience was actually the worst i've ever been treated in a restaurant, so I can't deny that.
I gave a 20% tip on the original ticket before I had to be rung up again for the $2 rice. My friend jokingly said I should've tipped less or told the server to take the box of rice out of the tip haha. I thought that was funny, but i'm generally a push over in these situations, so of course I didn't.
Over all it's just a bummer especially since a situation like that can ruin the experience and good food.
This is why I left two stars.... for the food only.
bonus points for the cool plants, but unfortunately it didn't end up making my stupid rice experience better lol. read more