Always professional, ready to solve the need whatever it is, make every visit productive drawing on…read morea vast inventory.

Why Carr Hardware Lenox Has Lost My Trust and Business…read more I bought 2 sodastream refills at the Lenox store. The total came out to $47.98 or $23.99 each including tax. The same refill online through sodastream is $16.99 with free shipping for purchases of $65 or more ($18.05 a bottle including tax). Meanwhile, at this very moment in the heart of SF, you can purchase the same refill at my former hardware store Cliff's Variety for $18.46 including tax. Why was I being charged nearly 6 dollars more per refill by Carr Hardware? I was shocked when I looked at my receipt when I got home. What gives? I called the store and questioned the manager, Patty and explained the price discrepancies I had been finding. She was dismissive at first citing "price increases" as her justification. I told her I would complain about my experience online and then she said "corporate sets the prices and she would check and get back to me." I have yet to receive a return call. It's upsetting that post-covid so many businesses, local independents and large corporations alike, are willing to gouge their customers and their community. After some online research, my experience with Carr Hardware's refill pricing is comparable to complaints I had read about online by Walmart customers. I will be reporting my experience to the Better Business Bureau and caution you to be vigilant at the checkout counter if you shop at Carr Hardware. They've lost my trust and my business. UPDATE: Refills are roughly $18 at Staples Pittsfield

I came in to visit from NYC and brought my small dogs in for a quick treat. An employee by the name…read more"Melvin" was extremely rude to me when I tried asking for assistance with pricing. I was turned off and left the store. Petco was much nicer to me and treated me with kindness. I wouldn't return because of this certain employee... maybe working a job without being around people would be a better fit for him!

Awful customer service, usually when we come employees are pretty decent. We had someone checking…read moreus out a tall male employee by the name Melvin. He was extremely hostile and gave my son an attitude for no reason. He seemed bothered by my son asking him a general question about an item. This employees attitude was totally uncalled for.....I even regret buying the item I may return it for my money back but I'm scared that employee will be there again. I would recommend shopping at petco or another local animal store... this place has gone to cr@p!

Best pet place around!!! Great selection of products and services. Owner is a great…read moreconversationalist with an eclectic taste in music that's always spinning on vinyl. Highly recommended

The beloved Goldendoodle needed a bath, and I wasn't sure what to do; if I were home in Boston, I…read morewould head to our old standby (Laundromutt & BYOD, in case you are in Boston) but I was in the Berkshires, so what is a girl to do with her dirty Doodle??? I looked on Yelp, and couldn't find anything. Did a Google search and found Meow & Growl and saw the two tubs on their website, Took the pup for a quick last run through October Mt. (if you're going to make the dog get a bath, at least let them get really dirty first!!) and then into the shop for a bath. Adorable shop loaded with GOOD food for your four-pawed friend, gifts, cards, etc and a good selection of shampoo and conditioner for your dog's bath. You can blow dry your pal right in the tub as well, and leave with a fresh-smelling dog. Woof.

We recently had my dog groomed and washed at Petco, in Pittsfield. Everyone was extremely nice…read more My dog seemed to enjoy himself as well. They did a great job with him. He smells great & I would recommend :) AB

I was trying to buy a mouse, and I had to be 18, but my mother was on the phone giving me…read morepermission. Lost revenue tonight! This really disappointing as the mouse was stuck on its water bottle. I also clearly bonded with it, and might not find it again. straight to petsmart tomorrow.

amazing pet store! they do so many events and support you as a pet owner in many many ways…read more they are family owned and are the least expensive of the pet stores in town. a great way to support the local community while caring for all your pets.

Went to store on Sunday 4/16/2023 and they had 2 surrendered gold fish. The staff told me they…read morecouldn't sell for a few days. So I ask them to hold them for us. They said sure. Went back today when they could sell them and one was sold yesterday. When I said they were suppose to be on hold for me. All that was left was the Black Moor fish. So I said I would take that one than. Even thou I was suppose to get both. The employee was trying to put the black moor in the bag when the fish missed the bag fell to the floor & they eye fell out after hitting the floor. I offered to help him put the fish in the bag before this all happened. Normally they are good with fish with us. But Not this time.

Awesome experience. We adopted 2 brothers. Brianna was helpful and available to answer any question…read moreI had. The staff was very friendly and attentive. This is the place to go to adopt some awesome pets

Absolutely purr-fect experience at Furever Friends Family. From the moment I contacted them to the…read moretime I picked up my fur friend, it was clear that this place is a wonderful place for pets and their humans. First off, it's impossible to find someone to groom a cat in this area. We had a situation and desperately needed help with our long-haired Siberian. Unlike every other groomer we contacted, Furever Friends Family couldn't have been kinder, more generous, or more accommodating. They squeezed us in for a same-day appointment without hesitating. The staff are incredibly knowledgeable and genuinely love animals. They took the time to understand my cats needs, her personality, and ensured a tailored grooming experience. My usually anxious feline felt at ease almost immediately (and seemed to like them more than me!) The grooming itself was top-notch. My cat came out looking like a show-stopper. Additionally, the space is spotless. You can tell cleanliness is a top priority! I can't recommend Furever Friends Family enough. If you want a place where your cat will be treated with love and come out looking (and smelling) fantastic, this is it. Five enthusiastic stars!

They shipped what I ordered accurately & quickly. They use…read moreShopify for their credit card processing. I have zero experience with Shopify except to know that they build websites for small businesses which includes credit card services. I have never bought from a Shopify company until 1 week earlier. I never trust unknown vendors with my credit card data so checked out as a guest. I had no KNOWN problem with the first company (until now). Checking out with Whole Life Pet ALL OF MY DATA PRE-POPULATED INCLUDING MY CARD INFO. This upset me. At the time I wasn't aware the problem was Shopify so tried to reach the cat food people. Maybe they were closed. Since I was mad that my sensitive data was retained, I may have left multiple messages at several locations. I felt time was important. Keep in mind that Shopify is their chosen vendor therefore it is Whole Life Pet. I received a phone call after the weekend from a call Verizon labeled as Potential Spam at 6:30AM Monday. It woke me. Jenny left me a voice mail message. She said that they do not save card data. That's when I decided it was Shopify. She was rude saying I threatened them. I never said more than that I would leave a bad review if the call was not returned. I immediately called back & asked for Jenny. I was told by another rude woman that Jenny was not available. Woman 2 then repeated that I had threatened them & they will turn me into the "authorities" if I called again.. She also said they do not retain card data. She also said I did not know what I was doing. My mouth was open to say "then it was your credit card provider" but she hung up on me. I called back & the call went to vm. I said "Please do call the authorities". I also tried to contact Shopify. They hide their photo number. I left a chat message during business hours. They replied by email the next morning. They said that they DO retain card data. I was confused on the cat food products so decided to order a sampler. It includes 2 bags of dehydrated food & 3 bags of treats. I didn't pay attention to what is in the package or I would have ordered just the dehydrated food. We have 3 cats. 2 ate their treats & 1 did not. Except Salmon & Chicken flavors that all really liked. Only one of our 3 cats would eat the food.

From the owner: Tell us what makes your business uniqueread more

This wonderful business sponsored a free movie night at the colonial theater in Canaan Connecticut…read more It was a wonderful evening. When the theater concession payment terminal wouldn't work, this wonderful business volunteered to pay for everyone's concessions, popcorn, drinks, candy, Etc. They were very generous and that kind of generosity should be rewarded with patronage at their wonderful business. Not to mention that they have high-quality products for your dog!

Online ordering is useless. Items I used to be able to order I suddenly can't, and there's no way…read moreto contact anyone online. I left a negative review and got a message it wouldn't be published, which TSC may think is smart marketing but I see it as dishonesty, and will not be doing business with TSC again.

I went into the Pittsfield Tractor Supply store on Saturday and was greeted by this very nice man…read moreat one of the front registers. Hi name tag showed his name to be Paul. He was very knowledgeable and helped me find everything I needed. I ended up buying more than I had planned to and I am very happy with my purchases. That's the best Tractor Supply store experience I have ever had. I highly recommend the Pittsfield store and ask for Paul if you want excellent service.

The customer service is non existent if the plant and fish shipment is being unloaded…read more If they aren't busy and you want something they make you walk over and pull a ticket and wait for your number to be called. I was there today and it wasn't busy, but the shipment was being unloaded. I pulled my ticket but no one was calling out numbers. I finally asked a woman for help but she said "I don't work here but I'll let them know". At that point I just left. I've been ignored there for 25 years going back to the old Latham location. One positive experience I had was a few years ago. They had species plant I wanted but there was only a couple left. The salesman informed me that they had some that were yet to be unpacked in the back room. Long story short he was reprimanded for selling plants that weren't yet in the display case (in front of me while I was checking out). That ruined the experience and made me feel I did something wrong. So I guess I never had a positive experience, I just witnessed someone going above and beyond being treated like trash. It's sad to say, but I'm actually happier walking in and not seeing anything I want to buy. The stressful part is seeing something I want and having to jump through hoops to get someone's attention and get service. To sum things up it's not really worth the stress for me and I will go elsewhere from

My name is Jessica and I live in Boston, Massachusetts. As a marine biologist, during a recent…read morevisit my husband and I were disappointed to see Eddie's Aquarium Centre housing incompatible species together -- for example, Flagtail Porthole Catfish (Dianema urostriatum), Kribensis Cichlids (Pelvicachromis pulcher), Butterfly Plecos (Dekeyseria sp.), and Congo Tetras (Phenacogrammus interruptus) in the same tank. These fish require different water parameters and have very different temperaments, which creates stress and weakens their immune systems. Stressed fish are far more likely to develop ich (Ichthyophthirius multifiliis, or "white spot disease"), and once one fish is infected, the entire tank is at risk. Unfortunately, stores that mix species like this often deny responsibility and may mislead customers to avoid refunds or replacements. For anyone buying fish from any store that displays mixed species, I strongly recommend quarantining and proactively treating for potential bacterial, viral, or parasitic infections before adding them to your main aquarium. This precaution protects both your tank and your fish.