Very helpful and kind owners. They were also very educated and helped us feed our dog appropriate…read morediet options.

Best pet store in Massachusetts. Owner is a wealth of knowledge, store carries only the best…read moreproducts, vetted by the owner. I drive from eastern Massachusetts to shop here.

Beautiful grooming for my wire haired pointing griffon by Alicia! Very reasonably priced and kind!read more

Harlow loves it here! She always has a blast, of course! First started coming here for Barn Hunt…read morelessons and then playcare too. Who doesn't love getting to play with your friends?!

They don't like to undo any tangled dog hair, preferring to shave everything off. When I took issue…read morewith this, the assistant implied I was "inhumane". There are ways to get rid of tangles without hurting the dog. Lotions, sprays, and technique - starting at the end of the tangle and working down. But they couldn't be bothered. She hardly had any knots at all and I wound up with the WORST hair cut for my poor puppy. Not only that, but I found a huge wound by her ear that had to have been caused by the clippers. Who is inhumane? Cannot recommend these lazy non-artists.

We have been bringing Kali, our Golden Retriever, here for a while and have always had a great…read moreexperience. Recently Kali had an episode of "Dog Vertigo" which can happen in dogs ~10+ years old si she is still a little un-steady on her feet and we were not sure if she could get her "Spa" treatment, but the Ladies at Shamrock came through and she looks as great as always. Bill & Lorena Shaw

My dogs (a Golden Retriever and a Pit Bull) and my sisters dogs have been going to LULU for years…read moreand they are awsome with all of them. My Pit Bull is a baby and has alot of anxiety and they accommodate her and her needs even if it meant they loose money by cutting her days. They truly care about all the dogs they take in. Could not ask for more loving people to take care of my fur babies!

Such a great find! a picture of what you get after a great day at daycare! The staff was so…read morefriendly and quick to respond, as we were visiting for a long weekend and wanted a place for our pup to have fun while we ventured out and explored! She came out so happy each time and slept even that much better!

These ladies are nothing but the best they have the most patients with the dog and great outcome…read morewhen the dogs come in they're happy and when they leave they're happy great prices all around can't go wrong I've been going to them for over 20 years

Dr. Carmen Swinson and Skye, her INCREDIBLE tech saved the life of my beloved cat today. I am…read morefilled with tears of happiness that I didn't lose her. I owe these women SO much. Thank God for them both! I have lived in NYC and Los Angeles and I've never felt more taken care of.

We've been going to this vet for a few years but won't be going there any longer…read more In the past they were able to see our dog after giving her a calming medication, pre-visit. This was the case for the last 3 years. Unfortunately, on our last visit, and despite giving our dog the calming medication ahead of time, they refused to examine her despite her very calm demeanor. They said they would only examine her if she was wearing a muzzle, which was not communicated when we made our appointment, nor was this ever a requirement before. They would not assist in placing the muzzle on our dog, making me do it. Of course, our dog was not used to muzzles and resisted. When this happened they said we would have to take her to an ER hospital an hour away and refused to examine her. I understand concerns about a nervous dog biting someone but our dog was very calm and has never bitten anyone, ever. I would have thought a vet, especially one that has direct experience with specific dog, would be equipped to handle situations when a dog may become nervous. This veterinarian left us feeling helpless while we were very concerned about our dog who was in physical pain that we did not yet understand. He was stand-offish from the beginning and wouldn't try to work with us. I asked him about possibly opting for more sedation but he refused. His overall attitude was negative, unprofessional, and one I don't ever want to be around again. My guess is he didn't have confidence he could diagnose our dog's issue and was avoiding it altogether. We took our dog to Pittsfield Veterinarian Hospital and they were amazing. They had the trained staff capable of examining a nervous dog. Our dog did get a little nervous but never needed a muzzle. They clearly know how to handle pets of all types of demeanors and were knowledgeable about potential root causes. They diagnosed our dog within 20min. We understood why she was in pain and left there with a sound treatment plan. Maybe South St is a decent place for pets who don't get nervous but I'm dumbfounded at how experienced vets are so poorly equipped to handle a sedated dog who has a history of getting nervous, and mind you has NEVER bitten anyone! I highly recommend NOT going to South St. if you need anything more than a routine checkup and don't want to experience vets with poor attitudes with no adaptability to deal with minor challenges.

We adopted two kitties (Mocha and Latte) in April. We had them for two months. The website stated…read morethat Mocha "loves the attention of people." In the two months that they lived with us, we were never able to touch her. They pooped and peer all over our home (on our bed and various rugs) despite having three clean litter boxes. We consulted with foster people, our vet, the spca- tried EVERYTHING (feliway, cat attract, containing them in small areas)- whatever was suggested and could not stop the behavior. We called Animal Kind and left messages, trying to get there help. No one called us back. Once someone did actually answer the phone and "understood our concerns." We had to surrender them and I cried for a week. They are back on the website with their same initial and inaccurate description. It was a very traumatic experience for us and most certainly for those poor kitties. I pray someone takes them home. And I will never go to Animal Kind again.

Update: After taking our new cat to the vet for a new patient check up, we learned that our cat's…read morepre-adoption health check missed or failed to inform us of a terrible and painful dental infection. Our poor kitty's gums were fire-truck red! She has since received treatment and is doing better! We also learned that it is not uncommon for sick cats to be adopted out of animal kind. I do not fault the main staff, as they have so many cats that they care for and so few people. I am however disappointed in whoever performed the health check. Any vet that could miss a dental infection like that is either under-informed or negligent as checking a cat's mouth is a very routine part of a check-up. So I do not understand how a vet would miss that without acting out of either ignorance or negligence. I sincerely hope they do better going forward

I don't have the energy... or the tears ...to write about everything that happened recently. Here…read moreis a copy of the message I sent to Valley Vet on Monday. ----------------------- I have canceled any orders Max had with your office. He will not be returning there, nor will any of our other animals. Unfortunately little Cheyenne will not have the chance to go anywhere since she passed away over the weekend - as a direct result of the gross negligence she received at your office just three days prior. I was already searching for another veterinary office before this happened for multiple reasons. Besides the fact that a member of your front office staff not only lacks compassion and empathy, but she's just flat out rude. Another big concern of mine is that 90% of the knowledge I was given regarding Max's chronic condition I had to research myself. Even if I reached out asking for guidance and/or had a specific question about medication I was dismissed. I have realized that, like a shady mechanic, you would rather bring in more money with repeat visits than to actually address concerns and provide solutions. But at least cars don't suffer like animals do. One of the few things I am grateful for is that this all happened over the weekend, when your office was closed. Because of that, Cheyenne spent her last moments at the Deerfield Animal Hospital with a staff who treated both her and us with compassion, care, concern and support. None of which we would have received at your facility. Since the weekend I have spent a lot of time reading reviews about your office and this type of treatment (or lack thereof) seems to be a common thing. Heartbreaking. I will not give you the chance to put another of my animals through the suffering Cheyenne was forced to go through. Shame on you.

I am a physician and I know ineptitude when I see it. There is a difference between missing a…read morediagnosis and complete incompetence. Our beloved 7 year old french bulldog, Parker, experienced the acute onset of excruciating pain, severe panting, and bilateral hind leg weakness. The emergency vet ordered bloodwork and several X-rays, then attempted to convince my distraught fiancée that Parker needed an expensive surgery to widen his nasal passages (which have never bothered him in 7 years). She sent Parker home with an Augmentin prescription that was prescribed with no indication. Not once did she mention the possibility Parker might have something else causing his symptoms. Did she even examine his back and legs? Did she find his tenderness to palpation of the spine? That night Parker's weakness progressed and his panting worsened. It was unbearable to see him like that. The next morning we took him to a second vet who looked at the X-rays, considered the symptoms, and immediately diagnosed him with IVDD - a very common diagnosis in frenchies. High dose steroids were prescribed along with a muscle relaxer but it was too late. We lost Parker 24 hours later. Any vet with even a modicum of skill should have considered this diagnosis when treating a dog of this breed presenting with these symptoms. This should have been considered even without having imaging to back it up. But she did have the X-ray - and it showed a very deformed vertebrae at the precise location Parker had exquisite tenderness to palpation on his back. The diagnosis was clear. A disc had likely ruptured, causing extreme pain (manifesting as panting at rest and reluctance to move), progressive weakness, ataxia, and eventually paraplegia. A physician is taught to read the entire X-ray. Parker's spine was obviously deformed. Combined with his symptoms and his physical exam the diagnosis was clear. The vet missed this. She may not be a medical doctor, but she is a doctor of veterinary medicine. She should have known better and she should have done better. I don't recommend you take your beloved pets to this vet.