I came in to visit from NYC and brought my small dogs in for a quick treat. An employee by the name…read more"Melvin" was extremely rude to me when I tried asking for assistance with pricing. I was turned off and left the store. Petco was much nicer to me and treated me with kindness. I wouldn't return because of this certain employee... maybe working a job without being around people would be a better fit for him!

Awful customer service, usually when we come employees are pretty decent. We had someone checking…read moreus out a tall male employee by the name Melvin. He was extremely hostile and gave my son an attitude for no reason. He seemed bothered by my son asking him a general question about an item. This employees attitude was totally uncalled for.....I even regret buying the item I may return it for my money back but I'm scared that employee will be there again. I would recommend shopping at petco or another local animal store... this place has gone to cr@p!

We recently had my dog groomed and washed at Petco, in Pittsfield. Everyone was extremely nice…read more My dog seemed to enjoy himself as well. They did a great job with him. He smells great & I would recommend :) AB

I was trying to buy a mouse, and I had to be 18, but my mother was on the phone giving me…read morepermission. Lost revenue tonight! This really disappointing as the mouse was stuck on its water bottle. I also clearly bonded with it, and might not find it again. straight to petsmart tomorrow.

Online ordering is useless. Items I used to be able to order I suddenly can't, and there's no way…read moreto contact anyone online. I left a negative review and got a message it wouldn't be published, which TSC may think is smart marketing but I see it as dishonesty, and will not be doing business with TSC again.

I went into the Pittsfield Tractor Supply store on Saturday and was greeted by this very nice man…read moreat one of the front registers. Hi name tag showed his name to be Paul. He was very knowledgeable and helped me find everything I needed. I ended up buying more than I had planned to and I am very happy with my purchases. That's the best Tractor Supply store experience I have ever had. I highly recommend the Pittsfield store and ask for Paul if you want excellent service.

They shipped what I ordered accurately & quickly. They use…read moreShopify for their credit card processing. I have zero experience with Shopify except to know that they build websites for small businesses which includes credit card services. I have never bought from a Shopify company until 1 week earlier. I never trust unknown vendors with my credit card data so checked out as a guest. I had no KNOWN problem with the first company (until now). Checking out with Whole Life Pet ALL OF MY DATA PRE-POPULATED INCLUDING MY CARD INFO. This upset me. At the time I wasn't aware the problem was Shopify so tried to reach the cat food people. Maybe they were closed. Since I was mad that my sensitive data was retained, I may have left multiple messages at several locations. I felt time was important. Keep in mind that Shopify is their chosen vendor therefore it is Whole Life Pet. I received a phone call after the weekend from a call Verizon labeled as Potential Spam at 6:30AM Monday. It woke me. Jenny left me a voice mail message. She said that they do not save card data. That's when I decided it was Shopify. She was rude saying I threatened them. I never said more than that I would leave a bad review if the call was not returned. I immediately called back & asked for Jenny. I was told by another rude woman that Jenny was not available. Woman 2 then repeated that I had threatened them & they will turn me into the "authorities" if I called again.. She also said they do not retain card data. She also said I did not know what I was doing. My mouth was open to say "then it was your credit card provider" but she hung up on me. I called back & the call went to vm. I said "Please do call the authorities". I also tried to contact Shopify. They hide their photo number. I left a chat message during business hours. They replied by email the next morning. They said that they DO retain card data. I was confused on the cat food products so decided to order a sampler. It includes 2 bags of dehydrated food & 3 bags of treats. I didn't pay attention to what is in the package or I would have ordered just the dehydrated food. We have 3 cats. 2 ate their treats & 1 did not. Except Salmon & Chicken flavors that all really liked. Only one of our 3 cats would eat the food.

From the owner: Tell us what makes your business uniqueread more

My dog LOVE any and all the flavors they offer, but their absolute favorites are the Beef & Bacon…read moreand the Peanut Butter Cookies! Made with all natural ingredients, no extra unnecessary additives and made locally in small batches!

Absolutely wonderful customer service and delicious treats that my dogs LOVE. So many choices! Good…read morequality ingredients.

Refreshing friendly local pet shop w everything you need and better selection of cichlids than box…read morestores, highly recommend visiting.

Super friendly staff, it's a great little shop to check out. They are pretty new, I had not seen…read morethem before, but I went in to check out the puppies in the window and ended up getting some all-natural American made dog treats. They had a big selection of fish and reptiles too, pretty cool for downtown Catskill!

Best pet place around!!! Great selection of products and services. Owner is a great…read moreconversationalist with an eclectic taste in music that's always spinning on vinyl. Highly recommended

The beloved Goldendoodle needed a bath, and I wasn't sure what to do; if I were home in Boston, I…read morewould head to our old standby (Laundromutt & BYOD, in case you are in Boston) but I was in the Berkshires, so what is a girl to do with her dirty Doodle??? I looked on Yelp, and couldn't find anything. Did a Google search and found Meow & Growl and saw the two tubs on their website, Took the pup for a quick last run through October Mt. (if you're going to make the dog get a bath, at least let them get really dirty first!!) and then into the shop for a bath. Adorable shop loaded with GOOD food for your four-pawed friend, gifts, cards, etc and a good selection of shampoo and conditioner for your dog's bath. You can blow dry your pal right in the tub as well, and leave with a fresh-smelling dog. Woof.

Very helpful local pet store! I like to shop locally and they carry my ShihTzu's food at a price…read morethat matches any on-line site. Also great staff!

Chez Pet is like the name implies...a pet store that caters to wealthy pet owners. But hey, why…read moreshould they not be on the bandwagon like almost all the other businesses in Great Barrington? What they do have is a vast supply of pet food and supplies of all kinds, and the good nutrional kind, not like Ol' Roy at Walmart. They also have doggie clothing, pet toys, pet houses, automatic litter boxes, medicines, holistic tonics for your pooch or puss...you get the idea. They are very helpful and will entertain any questions and give you good advice. When I was desperate to keep one of our 2 week old kittens alive when he was trying his best to die, they had kitten bottles and formula and told me how to go about taking care of him. I am happy to report that Bob or "Wobbler" as we refer to him since he is a bit crooked from the whole ordeal but it just makes him more endearing, is still alive. Sure, it took 24 hours of me sitting with him and force feeding him every hour to do it. Yes, I had to keep putting him in with his Mama and his litter makes when she kept removing him and leaving him on the floor to die. But Mama and the boys finally took him back in when he got enough of his strength back and it was all worth it if you ask me... Its good to know that in an area like Great Barrington where nothing is "close" to get to, there was a place right nearby that had what I needed to save my kittens life.

Always professional, ready to solve the need whatever it is, make every visit productive drawing on…read morea vast inventory.

Why Carr Hardware Lenox Has Lost My Trust and Business…read more I bought 2 sodastream refills at the Lenox store. The total came out to $47.98 or $23.99 each including tax. The same refill online through sodastream is $16.99 with free shipping for purchases of $65 or more ($18.05 a bottle including tax). Meanwhile, at this very moment in the heart of SF, you can purchase the same refill at my former hardware store Cliff's Variety for $18.46 including tax. Why was I being charged nearly 6 dollars more per refill by Carr Hardware? I was shocked when I looked at my receipt when I got home. What gives? I called the store and questioned the manager, Patty and explained the price discrepancies I had been finding. She was dismissive at first citing "price increases" as her justification. I told her I would complain about my experience online and then she said "corporate sets the prices and she would check and get back to me." I have yet to receive a return call. It's upsetting that post-covid so many businesses, local independents and large corporations alike, are willing to gouge their customers and their community. After some online research, my experience with Carr Hardware's refill pricing is comparable to complaints I had read about online by Walmart customers. I will be reporting my experience to the Better Business Bureau and caution you to be vigilant at the checkout counter if you shop at Carr Hardware. They've lost my trust and my business. UPDATE: Refills are roughly $18 at Staples Pittsfield