Beautiful grooming for my wire haired pointing griffon by Alicia! Very reasonably priced and kind!read more

Harlow loves it here! She always has a blast, of course! First started coming here for Barn Hunt…read morelessons and then playcare too. Who doesn't love getting to play with your friends?!

This place deserves a 6 out of 5 stars. I'm not an MA…read moreresident, but my mom recently purchased a house near Great Barrington. I was staying the week, and wanted to surprise my mom by getting her Bernedoodle puppy (Bear) groomed. I was certainly lucky that they were able to fit us in on such short notice, but I could not believe my eyes when I picked Bear up. See for yourself - pictures attached. You won't regret trusting this place with your pet. If I lived full time in MA, I would be a regular client. Not to mention, the price was reasonable - maybe even a steal!!

I am beyond ecstatic! Seamus is 10 years old and has never had a haircut. If course I was a nervous…read moreMommy leaving him to be groomed. I cannot praise Wash & Wag enough. Robin understood my angst and worked with me to understand what I wanted; she did exactly what I couldn't express and I again have a puppy look to love! THANK YOU ROBIN!!! (Before and after photos)

These ladies are nothing but the best they have the most patients with the dog and great outcome…read morewhen the dogs come in they're happy and when they leave they're happy great prices all around can't go wrong I've been going to them for over 20 years

I have been going to Poochini's for over 2 years. Dawn has always been kind, responsive and…read morethoughtful. Each time we arrive, she is ready to accept my senior fur baby Seamus and asks how I want him cut. She never assumes he is to be cut same as the time before. Seamus didn't start grooming until he was 12 or 13, he is now 14. His first b experience was awful at a place in another state. One would expect he would exhibit much trepidation at his next groomer. He always leaves his session not only beautifully groomed but in great spirits. Needless to say I highly recommend Dawn.

While Dawn does an excellent job grooming dogs, her people skills and customer relations leave a…read morelot to be desired. As a long term customer, I tolerated her obsession for control as a tradeoff for the good grooming job she did, but today, her unprofessional behavior crossed the line. There is never a reason to yell at a client. There are plenty of other groomers around, and it is a great relief to know that we won't need to deal with her anymore. Bottom line: Great with dogs; horrible with people. Perhaps that's why she's a dog groomer...

Our Charlie has been going to the pet resort for years, I rest easy that she will be safe and well…read morecared for. !!

Dropped the dog off here for a weekend stay…read more The resort is also a vet clinic/hospital, and was fully staffed with attentive, caring people. There's also a fun gift shop where you can peruse with your dog while you wait to be called. Dropping our guy off was no problem at all. Once checked into the system, a handler from the back was paged and came out to greet us. We went over the instructions we had printed out and we were comfortable with the amount of interaction. We were even allowed to escort our guy into his 'run' which was a treat. Upon picking him up a couple of days later, we were given a high-level overview of the weekend. Personally, I'm spoiled with the amount of detail in the updates from our every day walker (see: Happy Pet Care), so I was a little disappointed that we weren't given more detail of the weekend's activities. All in all a great experience and we will for sure be going back. The price was extremely reasonable, the facilities were clean, and all of the animals were obviously cared for and taken care of in a way you would hope and expect.

Nora is a dog person if there ever was one! She has been boarding our now 15-month old pup…read moreregularly for the past 9 months and even though I consider myself a seasoned owner, her tips and advice have been invaluable in helping my insecure pup build up his confidence. Nora has also gone above and beyond in caring for our little guy. This month, for example, Nora took him in when I was going away even though he was only in the early stages of getting over an illness. If it was anyone but Nora, I would have cancelled the trip. Well, he had a relapse and she ended up having to nurse him back to health over the course of a week, keeping me informed. It was a relief knowing that Nora was caring for him as she would her own dogs. I highly recommend Nora for boarding and training!

If you are lucky enough to work with Nora, you and your dog(s) will be SO happy! She is the…read moreconsummate expert and professional. She helped us so much with our last dog and is now helping us train our two new puppies. She has the patience of a saint, a great sense of humor, and is just the loveliest person. I trust her implicitly. We have followed all of her advice, and I am thrilled to say that our puppies are growing into lovely, well-behaved, and happy dogs. She not only helped us train the dogs, but she gave us tons of great advice on vaccines, food, and other products. Please don't hesitate to call her. She's fabulous!

Helen and her staff are wonderful people and they are so very skilled in grooming my puppy! I…read morehighly recommend the. They also board dogs and cats and keep them safe and happy. Very clean too.

Update: it seems I spoke too soon. I wrote the first review the day we picked the dog up. Hours…read morelater he was throwing up continually, refusing to eat, and acting lethargic. A $500 vet bill later and he was diagnosed with an intestinal illness. I suppose that the fact that there was vomit on the floor that wasn't cleaned up was an indication that overall the place is not kept properly clean and disease-free.

I don't have the energy... or the tears ...to write about everything that happened recently. Here…read moreis a copy of the message I sent to Valley Vet on Monday. ----------------------- I have canceled any orders Max had with your office. He will not be returning there, nor will any of our other animals. Unfortunately little Cheyenne will not have the chance to go anywhere since she passed away over the weekend - as a direct result of the gross negligence she received at your office just three days prior. I was already searching for another veterinary office before this happened for multiple reasons. Besides the fact that a member of your front office staff not only lacks compassion and empathy, but she's just flat out rude. Another big concern of mine is that 90% of the knowledge I was given regarding Max's chronic condition I had to research myself. Even if I reached out asking for guidance and/or had a specific question about medication I was dismissed. I have realized that, like a shady mechanic, you would rather bring in more money with repeat visits than to actually address concerns and provide solutions. But at least cars don't suffer like animals do. One of the few things I am grateful for is that this all happened over the weekend, when your office was closed. Because of that, Cheyenne spent her last moments at the Deerfield Animal Hospital with a staff who treated both her and us with compassion, care, concern and support. None of which we would have received at your facility. Since the weekend I have spent a lot of time reading reviews about your office and this type of treatment (or lack thereof) seems to be a common thing. Heartbreaking. I will not give you the chance to put another of my animals through the suffering Cheyenne was forced to go through. Shame on you.

I am a physician and I know ineptitude when I see it. There is a difference between missing a…read morediagnosis and complete incompetence. Our beloved 7 year old french bulldog, Parker, experienced the acute onset of excruciating pain, severe panting, and bilateral hind leg weakness. The emergency vet ordered bloodwork and several X-rays, then attempted to convince my distraught fiancée that Parker needed an expensive surgery to widen his nasal passages (which have never bothered him in 7 years). She sent Parker home with an Augmentin prescription that was prescribed with no indication. Not once did she mention the possibility Parker might have something else causing his symptoms. Did she even examine his back and legs? Did she find his tenderness to palpation of the spine? That night Parker's weakness progressed and his panting worsened. It was unbearable to see him like that. The next morning we took him to a second vet who looked at the X-rays, considered the symptoms, and immediately diagnosed him with IVDD - a very common diagnosis in frenchies. High dose steroids were prescribed along with a muscle relaxer but it was too late. We lost Parker 24 hours later. Any vet with even a modicum of skill should have considered this diagnosis when treating a dog of this breed presenting with these symptoms. This should have been considered even without having imaging to back it up. But she did have the X-ray - and it showed a very deformed vertebrae at the precise location Parker had exquisite tenderness to palpation on his back. The diagnosis was clear. A disc had likely ruptured, causing extreme pain (manifesting as panting at rest and reluctance to move), progressive weakness, ataxia, and eventually paraplegia. A physician is taught to read the entire X-ray. Parker's spine was obviously deformed. Combined with his symptoms and his physical exam the diagnosis was clear. The vet missed this. She may not be a medical doctor, but she is a doctor of veterinary medicine. She should have known better and she should have done better. I don't recommend you take your beloved pets to this vet.