On Saturday July 8, 2017 at 7:25pm, I went to pump gas at the Chevron location. My husband paid $20.00 to the cashier named William, when we proceeded to pump gas, the pump station would not start pumping. Instead it showed as we had finished pumping. My husband proceeded to tell William about the issue but William simply said - "he could not do anything about it, the machine said he pumped already". We kept telling William we never pumped gas, so William grew frustrated that we were insisting and decided to come see for himself. He came inside my vehicle where I was and complimented my car and said - "yeah you don't have much gas, I don't know what is going on with the machine." He also went to our gas tank and stuck his finger around the rim of it and smelled his hand stating - "it smells like gas". I am no expect in pumps but shouldn't a gas tank smell like gas? Because of that "gas smell" smell, William said he could not refund us the money and simply gave us our cash receipt and proceeded to say we pumped 6.5 gallons of gas and that we needed to contact his manager TJ once he is in on Monday.
I decided to call the # he gave us so I could leave a message but as it turns out it was the locations business number. So William answered the phone, I decided then to try to reason with him one more time. Again he said he could not refund because it would leave him short on his register, then he mentioned this had happened before to other people but he never found out the outcome was once they spoke with the manager. I became upset because I wanted my money back or at least the 20 worth of gas but he kept saying he couldn't do anything. I asked him that what proof would we have that we would get the money back on Monday and he said that his manager would take his word on Monday, which made no sense as to why he wouldn't take his word on Saturday?
Since we were going no where and it felt useless talking to him II decided to stop my conversation with William and contact Corporate and leave them an email as well. When I called Monday, I spoke to a very nice lady and she told it takes 10 business days to get a response. I guess their process is to also contact the Manager at the location so they can investigate but she mentioned that it sounded like a Caliber issue and that the employee should have contacted the "Service Maintenance Dept" so that they can immediately look into it. She mentioned I would be getting my refund back but they need to contact TJ and that they advise I contact him too to let him know the situation and maybe he could just provide the refund.
I called the location right after I hung up with Corporate and to my surprise the manager TJ refused to help me stating -"our machines are checked by county, its your car". He was very rude, began talking over me and saying that it has never happened before. I told him that William mentioned it happened a lot but he insisted that it never has. At that point he already had his mind set that I was lying and that it was my car. So I let him know that I talked to Corporate and they in fact were the ones that advised me to call him but that this matter was going to get resolved because they had robbed us $20.00 and they are doing it to others according to William. read more
