Brace yourself, this is L O N G - and also going to the Better Business Bureau.
I came here to switch vehicles with my husband after work, cause he had been there for 15-20 minutes trying to fill the tire with air. The security guard via Securitas approached my husband before I got there and told him "You've been here for almost two hours, you need to leave!" Wait... what!? Two hours?! Two hours ago they were watching Cap't America vs Iron Man! (we have so much time stamped proof that this guy is severely exaggerating time - from iphone stamps, to ticket stubs to the parking receipt. I would say check the cameras they have, but from reading complaints on the BBB website, they tamper with that.) I kindly explain to him "I'm sorry, but I have a flat tire and I'm just waiting for my roadside service to come. I can show you proof that they will be here by 6:40pm. " (This is at about 5:30-:40pm) To which he responds "No. I don't need to see that. Your husband has been here for two hours already! (he's con'ts on about how I shouldn't be there, how we've been there for hours, how roadside assistance shouldn't take 2 hrs - at which time I'm asking him to please stop yelling at me and I will leave as soon as roadside assistance comes) I'm going to call my towing company to tow your car!" I said "oh, okay! Maybe they can get here sooner and help me with my tire!" At this point, I'm pretty boiled - I went into the store to try to complain about him to whoever manager was there, but the line was very long. The guard is now calling the towing company and I call my road side assistance to tell them I'm being threatened to be towed. Roadside assistance says "you have a flat, it is not safe for you to leave the station." I agree. I ask them to please hurry because I'm furious that he has such disregard to human safety. If I was panhandling, leaving my car unattended or anything, then yes, I understand why you want me to leave. I tell him "I'm calling my roadside assistance to have them hurry!" He starts yelling at me more. I ask say to him "may I have your name, sir?" "Why do you want my name!? I'm not giving you my name!" "Well, can see your badge?!" Basically dismisses me at which point I yell back at him telling him "this is a safety issue! My kids are in the car and you want me to leave with a flat tire! That's not safe!" Proceeds to tell me "fuck you!" Oh, really now?! I call Securitas and speak to the area manager to explain the situation and that I did yell at him, too. He kindly tells me they will handle this and he will tell this guard to not bother me anymore. I say "Thank you very much. I appreciate it!" About 10 minutes pass, I finally receive and ETA call from the man comping from the roadside service company saying he's about 20 minutes away. I say "great! because the guard here is trying to have me towed... Oh here's the tow truck now!" Tow truck guy comes, guard explains the situation and tow truck guy says "I can't tow her - she said she's called roadside service. She's not blocking anything. She's not bothering anyone. You really want her off the property, you call the police!" Guard man walks off with a huff with one single look at me (mind you, I haven't taken my eyes off him because I'm waiting to be approached ready to tell my story if asked) and walks back into the store staring at his phone, most likely looking for the phone number to call non-emergency police. I approach the tow truck guy and say "I heard what you said and I just wanted to thank you! I really appreciate it. I'm just waiting for roadside service. (proceed to explain my story - short hand)" He said "it's okay, you have reason be here. He said you're blocking, but you're not blocking anything. If the police come, you tell them exactly what you told me. I doesn't look like your car is driveable, so just stay here and wait for the police to come and tell them exactly what you told me if they don't get here by the time your service comes. If they want to check the cameras to check your story they can." I say thank you again and he leaves. I call securitas again to let him know that his guard has now called the police, says the guard may have taken direction from store management, but he was instructed to have actual store management "handle" me. I tell him I believe the guard made the decision to call and finished by saying okay, thank you I just wanted to let you know whats happening. 10 minutes later, roadside comes and changes my tire. He arrived exactly at the projected time of 6:40 and states they rec'd my call about an hour ago. (time proof there!) Guard comes out to see what's happening. I asked him "So... anything to say?" He didn't even look at me. Then a 94ish Land Cruiser pulls up the the curb basically next to my car and stares me down - I'm assuming he's the manager or the owner since this place is franchised.) Car is finished and I'm on my way. I smile and wave bye to the guard. I'm very tempted to file harassment. read more