could have been a 3 star or no rating, but ridiculous sequence of events lead me to document this for others. short story is DO NOT bring your older vehicle for smog check here, only come if you know for certain you'll pass easily. as a teaser, i actually called the police.
bring in a car i hadn't used in 5yrs, need a smog to register and sell. my wife had smog's done at this place in past and told me it was $30 plus $10 for certificate. i'd read up on my car, as i knew that 6yrs ago it had failed here for my wife and i brought it then to a mechanic i trust and he successfully smogged it right after this place failed. i know he had to work on revving it up and down a lot to get it to pass. i read up this time, since i disconnect battery when not in use, it needs to be driven 300 miles prior to smog or be brought through a specific sequence of driving events to get the computer, etc to be reset. i did all that yesterday, took me like 3hrs...
so i get to this place today, i'm told it's $80... i negotiate it down to a reluctant $60. it's great, 10min later he's done. but wait, it failed... he tells me my car is too old, i need to call a state referee to get a pass since it wont talk to his smog equipment and proceeds to tell me it shouldn't be a surprise because the car failed there 6yrs ago. well, to me, it just means i didn't drive it enough yet and maybe should just bring it to my guy again (much further from house so would have rather not). i say ok and want to leave but then am told $60 again? a bit of an argument ensues and i think we agree on $30 to get me out of there with effectively no service but now 15min of his time.
however, time to pay in shop, $60... i call him over, in Vietnamese they talk and i'm told $60 by him now too. i now say just give me my damn keys,
call the cops if you want but i'm not paying $60. it's behind glass, i know if i go grab the keys, i'm probably going to get in real trouble, so instead i argue. he argues, it goes on for awhile and he tells me he'll call the cops if i don't pay. i said i'd save him the trouble and proceeded to call the cops myself citing they can't hold me here like this.
cops tell me to wait outside and they'll be there shortly. then the main smog guy comes walking by staring me down. which i return in kind. it's the first time i'm stared down by anyone half my size (or really anyone since college days), i'm a very fit 220lbs... and grew up fighting a lot all the way through college. i still have no clue what he thought that would do. more words are exchanged. and he finally asks what i'm willing to pay to leave. i told him i'd already agreed to the $30 he mentioned before and would still be willing to, though now very angrily. we agree, i pay, i call the police to cancel, i go to "my guy", he laughs about this call the referee thing as he said it just needs to be smogged and inability for my car to interface with the "new" equipment that he, himself, smogged 6yrs earlier. he smogs the car after having to run it for a bit... 30min and $60 ($90 in total thanks to this first place) later i have my certificate, lesson learned. hope it saves someone else this lesson.
anyway, because i felt we had a deal at $30 and he renigged, that's why i'm writing this. the incompetence of anything beyond the most basic smog, the lack of customer service acumen when things don't go well, the ridiculous stare down aside, it's renigging on the agreement that pissed me off. i'm just glad i didn't get physical and end up in real trouble. i'm glad i didn't even consider crossing that line.
if you're the "new" owner in 2019, and your the guy behind the counter, you should hire some customer service oriented people to replace you, or better train your guys or make better procedures.
and to the trolls out there, yes, i probably signed that i pay anyway. and yes, i agree i should pay for service, unfortunately, even when it's not successful (though i don't charge my customers for service when i don't deliver results in my own line of work). get over it, customer service goes beyond a "contract". especially to consumers. read more