Three days ago my wife and I took our Ford F150 pick up to this car wash. We've used Pit stop at least six times in the past and got the $30 car wash which was a really good deal. The car wash always turned out really good and we gave the guys the detailed it a good tip. The last time we went, three days ago, the gentleman who checked us out said they had a new policy with rain checks, and it was a full five days. It was a little cloudy that day and thought well maybe it might rain the next two days it rained off and on and got the car pretty dirty and spotted. We took it back today and asked for the rain check and the gentleman seemed truly put out that I was asking for a rain check. There were two cars in front of me however, four cars came through and were driven away before our car was even washed. When we went to check the car, the gentleman asked us if we had the key and I told him the truck would not have worked. If I had the key. It has to be in proximity. He said he didn't have the key. Nobody had the key in the meantime, apparently the key was dropped or left in the backseat behind and underneath the passenger seat. Originally it was left by the cupholder in the front seat. I checked the vehicle looked really good. They did a great job and after we found the key we left and went home. When we got home, we found that 1/3 of the fabric softener we purchased at target and probably the same amount of laundry detergent was removed from the containers. We didn't buy them that way. In fact one is a see-through jug. Very petty I don't understand why somebody would do that it's too bad they've lost a customer.. read more

Was greeted by the most kind customer service worker ever. Thank you Ollie for being so welcoming into your store.

I have never written a yelp review before. But I felt inclined considering I'd have been better off with a toddler using water balloons to wash my car, than going to this "car wash". This place used to be a be Pit Stop and now it was bought by Terrible's, which lives up to its name. I paid $30 for the "works" wash, whatever that means. I got home to realize all 4 of my wheel wells were still completely dirty, the interior of my passenger side also dirty, and multiple mud marks still on the paint and windshield. The attendant shined my wheels and continued to look past all the mud under my wheel wells, which is why I got my car washed in the first place. $30 plus tip to get basically nothing for it. Don't even bother trying to call, the number is disconnected. will never go here again. Don't waste your time, go literally anywhere else. read more

-The attendants that take your car are the only good thing about the car wash service. -The cleaners do a less than half @$$ job. Their idea of clean is unacceptable. This will turn into a rant, if I go into detail. -The manager definitely needs customer service training read more

This review is for the Pit Stop car wash. I've been coming here to get my car washed/detailed for years. They usually do just a decent job. Sometimes good, sometimes not so great. But it's convenient so I dealt with it. I pulled up to one of the lanes, both of which already had cars being vacuumed. They must have changed this but someone used to come to your car and fill out a slip for your wash type then you paid at the booth. There were 3 or 4 employees I made eye contact with and no one came to speak to me or motioned me to the booth. I sat for a minute or two, looking over the updated pricing. Meanwhile a new car pulls in and gets approached right away. I got out of my car to approach an employee since no one was coming over, and they asked me to move my car to the other lane behind the new customer? Okay. Some of the employees had been busy vacuuming cars but at least 2 or 3 of them were standing there looking around (including at me) and it would have taken zero effort to motion me to the other lane or told me to go to the booth or whatever when I got there. Once that was taken care of, the wash was pretty quick. The man coming inside to call out cars was a little hard to understand. He came in and called out a car and a woman turned to me confused and asked if I understood what he was calling out, but I wasn't sure. So I wasn't the only one who was having trouble understanding. Later he came in and called out for another car, a Honda *something unintelligible*." I don't drive a Honda and when I looked out he was still wiping my car down. No one claimed the Honda and he never came back in to call for the owner again. Suddenly I saw him drive my car off across the lot and park it there. Confused, I walked out and motioned to my car. He asked if it was my car and I said yes. He handed me my keys and I had to walk across the lot to get my car which was parked across the way?? The "Honda?" I could understand if they were busy and needed to make room for more cars but it was not busy and no other car came out to take the spot of mine. I'm 9 months pregnant and had to waddle across the lot to get to my car for no reason. Maybe they were having an off day but the changes in pricing, inconsistent service and lack of basic customer care pretty much ensure I'll be finding a new car wash from now on. read more

Seems most reviews are about the car wash that Terribles took over and for good reason. What a joke. Since Terribles took over this car wash it has been nothing but junk. You now pay $20 for a quick run through the car wash and now they do not even dry the spots the crappy auto dryer misses nor do the tires. They say "the machine gets the tires". No it doesn't. That whole wash misses so many areas. So now they have 11 guys sitting on their butts doing nothing waiting for a full service dry. "No do that anymore". Get them off their asses and have them dry a car and do some tires instead of sitting around. What a waste of money. No wonder Wow is taking over all over the city. read more

Since my car dealership does not give free car washes anymore due to water issues with the city I stopped here to get my car fully done inside and out. They have a range of prices but I usually do the $20 job. Just for 20 bucks It's not gonna be like getting your car detailed but they do a pretty good job. read more

Chevron - Vacuum and pay booth area - Convenience Stores Near Me - Henderson, Nevada

Car wash attendants are irresponsible on several occasions including property damage. The "manager" is passing his responsibilities onto corporate for a claim and no one responds. read more

Decent car wash that is about average. Pros are that it is conveniently located at 215/Stephanie and that they are reasonably priced. Cons: they do give you what you pay for, which is about average cleanliness. My car was not cleaned during covid days and while it was lightly used I do have two dogs that shed. Hence it needed interior cleaning. Two young guys did an ok job and I was a generous tipper, but for a top notch cleaning this is not the place. read more

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Located just south of the I-215 and Stephanie in Henderson you will find this Chevron Pit Stop location. A full convenience store , gas station with a full service car wash. The car wash has several levels of car washes from a quick basic exterior wash all the way to a full detail. The staff does a great job cleaning the vehicles. They seem to have a steady flow of clients, so it can sometimes take a while for them to finish your vehicle. Luckily the store has both inside and outside seating, and if you need a snack the store has a great selection of snacks and beverages. read more

Chevron - Convenience Stores Near Me - Henderson, Nevada

Do not go here. They suck at doing car washes. Especially charging $30. Theres no price signs. Car was not very cleaned.

They ripped the handle off of the driver's door! Truly terrible. The wash is good, but if they rip part off of your car, the manager won't even apologize to you. What horrible service. read more

Chevron - The form I have instead of a working door! - Convenience Stores Near Me - Henderson, Nevada

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Car wash attendants are thieves. I recently just had my car wash there and was missing an item from my car. Once I brought it to their attention, they declined the claim, but asked me if they can double check my car one time, then the female put the item back in the center consul of my car next to my cell phone were previously. There was nothing there, but my cell phone be safe when washing your car there they will steal your goods. I read more

This place is a joke with Horrible management. I took my Focus RS here and while the carwash was going it broke and leaked Hydraulic Fluid over ten cars. Instead of the manager coming out they tried to hide this and ran it through the car wash again making the issue even worse. They were literally rubbing this into my paint. After the manager was hiding in his office we had to call the police to file a vehicle claim. We sent all the information to the owner and they basically said we have a team of lawyers as well. Ended up filing a claim with Geico about 5k damages as they had to replace all the vinyl. It started turning white. If you have a nice car stay far away. The equipment is all old and they do not care about your personal assets. Horrible company and ownership. They literally tried saying it was water-based Hydraulic Fluid LMAO Worst place ever. If you have gone there look at your black vinyl and see if it is turning white. About 10 cars were involved in this. read more

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Stopped by for gasoline and beer no problems it's my regular place for quality gas. My wife also trusts their gasoline. read more

Pristine! My car is sparking clean. Very happy with the service I received. I was greeted as soon as pulled up and all the staff working here is always very friendly. I was going to get my usually wash but I signed up for the unlimited car wash (the app took less than 5 mins to sign up) the exterior is19.99 monthly for an unlimited wash (you also get a gas discount with the unlimited monthly carwash). It took about 30 mins from start to finish. The staff is efficient they take time with your vehicle and don't rush. They are open from 7am-5:30 in the winter and 7am-7pm in the summer. I went Friday morning and there was no line, I recommend going early in the day and would avoid weekends because they get very busy on the weekends. read more

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After trying to get a car wash and having the 18 year old running the entrance (Jacob?) have huge attitude about a Jeep with a rack that has been through dozens of car washes, I drove away. The conversation went very poorly...which is an understatement. I tried to call and discuss this situation with a manager but the number is not in service. We live 1.5 miles from this location and we're looking forward to a regular car wash location. As a business owner myself, I felt it was important to give feedback about this negative experience. Since there's no way to contact by phone, I'm leaving this review. read more

Pros: location right off the HW, so/so car wash, right next to my bank. Cons: gas is SO expensive here that even with 0.15 off with my monthly car wash plan, it's still an average of 0.18 cheaper per gallon at the Smiths 2 exits away. Also right off the HW. Because gas is so expensive here I just get my car wash and get out. I never get gas, drinks, snacks or anything here. I wish this would become a 7-Eleven with loyalty perks and decent gas prices. read more

I've been back a few times, and it's never been the same. The time before today, I waited an hour, and watched my husband's black truck air dry because all cars after mine were dried and gone. I had to find someone to do something about it. Today (10/5/23), after 35 min, I went and my car was still sitting at the vacuums. I arrived there when nobody was there - 1st car in. Now a stack of cars. They said they didn't have a driver to pull it around. I got a refund and left. I won't be back. I'll hit up the one on E Horizon Ridge Pkwy from now on. read more

This place is a joke! Literally just spray a crap ton of junk on your dash can't even thoroughly wipe it down won't even clean your center console. Look at this swirls everywhere. Looks like they just grabbed a bottle of grease and sprayed it everywhere. SAD PART there where TWO men on this and still can't get the job down read more

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Paid $130 to have my truck detailed. Went back to get it, they broke off antenna. Not just an easy fix either, they snapped it off inside the threads so the whole thing needs to be drilled out. They didn't care and said it was my fault for leaving it on even though they are the ones that drove it through the wash. Even worse, when I was complaining about the antenna, they casually handed me back my first aid kit, Jack and tire iron and said I left them behind. I didn't leave them, they took them out and didn't put them back. They acted like it was no big deal. Had I not gone back in for the antenna, I would have never known until I'm stranded on the side of the road. They refused to pay for the antenna. Did not care at all. Just kept telling me to call back tomorrow to talk to an even dumber "manager." read more

Do not come here for car washes! Bait and switch. I have been going here for over a year with the monthly 34.99 supreme plan where they will armor all the tires and inside the car. I will pay an extra ten dollars for seat dressing. I am being told now that my monthly membership is now a classic and i have to pay to upgrade to a supreme. Now it costs me twenty dollars per visit over what i used to pay then i tip the guys ten dollars. So i now pay 34.99 a month plus another 30 dollars each visit. Who are you crapping! This is not what i signed up for and i have never received a text message, email and or a letter in the mail outlining the changes.this is horrible customer service. read more

I'd give them a 0 for effort. If your car has a top they don't clean that!!! If the machine doesn't get it. They don't either. Won't be coming back read more

I use to love getting my car cleaned here! I use to recommend this place, but now I am never coming back. I have given this place two tries to get better. I was giving them the benefit of the doubt. It just has gotten worse every time.. if you want a good car clean that's worth your money, go somewhere else. They literally stand at the same spot and wipe the same spot clean, sit in your car talking to their coworkers, lean on the side of your car, and waste your time. read more

Chevron - Convenience Stores Near Me - Henderson, Nevada

Really cool place. Lots of different options from a quick car was to a fine detailing they do it all. It's so hot right now yet they still have a great attitude. My husband bought the unlimited per month package and for him is totally worth it, he drives rural a lot. read more

I always see a bunch of cars getting washed so I assumed they did a good job. I guess they are just like everyone else. Over priced and don't even clean your car right. Pictures speak for themselves. $30 down the drain. Recommend? Hell no! read more

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I came in today for just an exterior wash at $18. Great and fast service at arrival, was directed to the left lane. My car was filthy I tell you... Guy took my order, and I was on my way to wash lane. I gave the kid directing me through wheel lane $2. I'm going through the Drying cycle and am very impressed with the cleaning the first crew did.... I'm at Drying section. Got the two guys working as a Team. One guy moved over to another car. One is finishing drying my car..... read more

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So I need to get my car washed first thing tomorrow morning (Sunday). I'm not sure what the hours are (especially on Sunday) since they keep changing (I basically live next door, I come here all the time). So I call. Phone rings and rings and rings. Some chick finally answers. I ask one simple question: what time does the car wash open on Sunday morning? Her: you're going to have to call back. I'm with a customer. Seriously? You don't know this? Go home. read more

Everyone always friendly. Glad to have terribles car wash. Great area to be since 2020!!

If I could give less than one star I would! Cars that came in far after ours had left as we waited which I told my husband was fine probably just meant ours was getting done well; as we drove off I looked in the back seat horribly dirty and the front Matt pathetic NEVER RETURNING PLEASE Save your money this place is just a bunch of lazy teenagers. read more

Chevron - Floor Matt AFTER vacuuming?! How does it look worse ? - Convenience Stores Near Me - Henderson, Nevada

Basically didn't even touch the interior, terrible job and the outside wasn't any better when I asked him he said he put a lot of time into it?? read more

Chevron - This place always does a terrible job - Convenience Stores Near Me - Henderson, Nevada

My daughters first experiencing getting a full service wash. She has a vehicle with very light interior. Upon arriving she said she wanted her interior wiped down as well. Not knowing it was included. A manager came over, looked in her car and said she would need a special cleaner and a "scrub" and it would be $50 dollars. Trusting this person, she agreed. Mind you, I was in the car 10 minutes before she took it there and there was nothing that would have required anymore than the normal wipe down. She informed me of the price which immediately raised concern because I knew the condition of the vehicle. I went to the business and spoke with the "manager" who up-sold her. He acknowledged he spoke with her and said he looked at the interior and told her she needed the extra cleaning. When I asked him why he recommended that his response was because she asked to have the interior cleaned specifically and if someone asks for that then they will always recommend the up charge. Regardless of whether the car needs it or not. This is from his mouth directly. I advised him that I felt it was unscrupulous and unethicle to take advantage of someone. My daughter works and makes $10 an hour. That car wash cost her five hours of hard work. Of course he stated that it was her decision to come and get her car washed. Like that excuses that type of behavior. What they should have done is just giving her the normal wipe down, and if in the event there were some thing they couldn't get removed then it should've been recommended she get an additional cleaning. Not to just upsell her out of the gate just because he could. He had no remorse and blamed it on her. He reimbursed me $25 of the $50 charge. Then had the audacity to tell me that I could use it towards my car payment, which I was standing next to. Just again solidifying my opinion of that place and The nature of how they do business. And this is a manager, that's a joke. There are too many hard-working good people that need jobs and then to have somebody of his nature being blessed with that position, it's a joke Take your car to terribles next time. read more

They do a pretty half-ass job on the car wash. Attention to detail definitely isn't there. I wouldn't recommend the upgraded service. I paid $35 for the platinum which was the highest level car wash before their detail prices. read more

Chevron - Still has dust and the cup holder wasn't cleaned properly. - Convenience Stores Near Me - Henderson, Nevada

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Not a good sign when you leave a car wash and immediately go to the store to buy Armor All and glass wipes. I saw this car wash leaving the dentist last week. All the cars they were working on looked really nice and clean so I came back on the weekend to try it out. The person helping me was very nice. I told him I wanted inside and out cleaned. He sold me the mid wash. It was cheaper than I am used to. This wash was $19.99. My normal place is around $30.00. Took about 45 min from when I gave them my keys for my car to be finished, that seemed normal to me. Where you get in your car is covered so I didn't notice until I was on the street and sun shined in, they did not dust my car at all. That is really the only thing my car needed. It wasn't dirty except for the dust. I am not that picky with my car. I do not except it to be detailed or perfect but it was obvious that neither of the people working my car touched the dash or console area. Considering this was the only dirty area what were they doing the rest of the time? Also my windshield which was not dirty at all had tons of white spots on it when they were done. They were right in my line of sight and very distracting. I would have definitely noticed if they were there before. I thought about going back but ended up buying supplies and doing it myself. read more

Chevron - Convenience Stores Near Me - Henderson, Nevada

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Horrible car wash employees. I ask them not to vacuum my seats because they are tan and guess what happens to tan seats when you use the same vacuum that you vacuum the dirty floor of a car with ....... I know the suspense is killing you .... yes the seats will end up filthy! And I also have to ask them every time not to open my trunk because that's where I keep my personal belongings safe, every single time I have to stand there and wait for them to start vacuuming the car and when they put the vacuum on the seat I have to tell them do not vacuum the seat again and when they go to open the trunk I have to tell them to shut the trunk and leave the trunk alone. I mean talk about stupidity, what's so complicated about don't vacuum my seats or open my trunk! But the final straw was yesterday after I had my car washed and had to tell them repeatedly not to vacuum my seats and not open my trunk, I pulled into the gas pump and got down to put some gas after my car was finally finished 45 minutes later and the douchebag employee was sitting there inside talking to another employee about how he loves to open Trunks and vacuum seats when he's told not to by the customer, he didn't see me standing there until I grabbed his attention and give him a piece of my mind. Now I know why they have discounted prices for monthly membership washes, it's because they are desperate for business! read more

I come here often to use the Express wash. It's your usual better than average car wash. They always do a great job, at least for the exterior. I never used the full service that they offer. For $18 (platinum), they pre wash your car, use the bug spray cleaners, hard to wash areas. Then you go through the drive thru. It has 2 differentP washing soaps and works everytime to get the grime off, especially on the windows. They clean the wheels, wipe the car down dry, then that's about it. When I have time, I will try out the full service detailing. read more

I honestly have my go to place where I wash my car but did not want to drive out today, So this is actually my second time coming here to wash my car. The first time they I came they talked me into going with the $22 wash thinking I would get a great job and nope shitty. Today I said hey why not give them a try one more time maybe it was the first guy drying my car who did a shitty job and nope same thing from the first. I even paid extra to have my wheels detail and once I came home I looked at my wheels and they look the same as when I took it in. If you want to get a clean detail car wash I (DON'T) recommend coming here. You will not get the quality you pay for even with a good tip. read more

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I paid $45 for a car wash/detail and I couldn't even get my mirrors cleaned? My boyfriend and I went to get our cars washed together today and there is more dirt on the back bumper of his car now than there was when he brought his car to get washed! I've been to this location twice and both times I have left displeased. The first time they didn't even clan my rear-view mirror.... this time it was my visor mirrors, dashboard and door panels. I still have a mixture of makeup, dust, dirt and oil all on my door panels and dash board. I went home and wiped it with a wet rag and dried it and it came right up. How hard was that? I live in Summerlin and only come here when I'm at my boyfriends house in Henderson and we both need a wash. Needless to say that the BOTH of us will stick to Fabulous Freddy's on Charleston and Fort Apache, they are THE BEST car detailers in town. read more

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Employees are rude. The system is weird and keeps saying that your loyalty number for Albertsons is invalid. I kept trying. Finally I go inside and she is like oh it just does that. My husband was so frustrated that he was going to just put in $10. It's crazy. Technology is far too advanced for that sorta stuff. read more

Chevron - The pump - Convenience Stores Near Me - Henderson, Nevada

This carwash has to many younger kids ! The attention to details are terrible. After a wash today I paid extra to clean the inside with my Classic membership. My windows are streaked and a mess! I changed my location access will try the one on St. Rose or cancel altogether. read more