This is regarding your Pharmacy; today I had to make the hardest decision of my life in terminating my pregnancy. I had my doctor send over my prescriptions to this location and gave them about 2 hours before popping in, upon arriving I was asked that I give them an additional 15 mins to fill the prescription, no worries I'll grab the supplies I was asked to grab by my doctor. After 20 mins I make my way back around for NANCY to inform me that they don't have one of my prescriptions, when I asked which one instead of using the medical term misoprostol, she as loud as she can and in front of multiple other customers says "THE ABORTION PILL." This is illegal and a direct HIPAA violation.This woman has no idea why I needed to make this harsh decision, not only that but I felt she was critical of it. She then tells me that I need to call around to find the prescription elsewhere, even though she flat out tells my boyfriend that without a referral I can't just go and pick up this medication. So with tears in my eyes I beg her to just help me, I'm at my physical and mental capacity at this point and just want to go home and rest like I've been instructed to do; she then looks at me and with the most sour face says "my lunch is at 1:30, but I GUESS I can help you." Mind you, it's not even 1pm yet; At this point, I'm not understanding what I did wrong, I ask her if she can just have the pharmacist manager assist me to which the manager ignored my request and all I heard come from NANCY was "YEAH SHE WONT WAIT." I've already been waiting 2H30Mins now. Again, I should be home resting. I go and sit off to the side because I can feel my anxiety starting to take over, I'm now having my boyfriend handle everything. She says bluntly "Walgreens has it." She tells my boyfriend that she's going to send the referral/prescription over, as soon as she handed my boyfriend the paper with the address on it she slammed the security gate shut, at this point and time is is now 1:13pm
I get back to the car with my supplies and give myself a couple minutes because I couldn't believe what I just went through, I decided to call this Walgreens to confirm they got my prescription, THEY DIDN'T SEND IT OVER! This is something that affects me, not them. Because of this I had to drive all the way back up to my health care provider to have them officially send the prescription over, and because of this, I got stuck in the flash flood and had to pull off multiple times in order not to ruin my engine and endanger myself and family.
I also spoke to the General Manager who informed me that she was HIPAA certified, she did try to help me but was adamant that my health care provider was sending a prescription from another state, which apparently Smiths doesn't allow.
So which is it? You don't have the prescription OR there was an issue and nobody wanted to explain to me the policy?
Either way, I really hope you guys are happy with yourselves and the way you conduct being in the medical field.
This is the most mentally embarrassing, and traumatizing situation I've ever experienced. read more