Website has a little option for price change alerts. Pricing was way too high and clearly part of…read morethe incorrect "market pricing" that dealers use as tool to boost pricing. So signed up for unit to see if pricing settles to fair value. Immediately comes the sales email. Your personal contact. Warn them not to discuss "market price" and do not contact if current price is their mandatory price. So ... next comes a buyers order with the "market price" that was already declined and the two extraneous fees including their prep handling fee. Good bye .... Blocked. Why can a car salesman not offer a true retail experience. Stop the BS and games. Do you buy any other item of value, Perhaps furniture , where they add all these items outside of taxes and come up with a much inflated price ?? And then suggests the market dictates it.

*** BUYER BEWARE *** Do Not Buy a vehicle from these liars !…read morethe sales manager Went back on our Deal at the very end , even after I had text messages showing what was discussed and approved, I drove past a couple of other GMC dealers on my way to Central Buick GMC , only to be lied to and treated poor, After the salesman "James" said we were ALL Good on the deal .... they lied right to my face and salesman "James" was forced by the manager to lie to me about my trade . Again , I have text showing we were in agreement ! TERRIBLE BUSINESS, TERRIBLE CUSTOMER SERVICE !! be AWARE AND TAKE YOUR BUSINESS SOMEWHERE ELSE !

Mike Ash provided Probably the best dealership service I have experienced in my lifetime. Just…read moremoved to area, called to set appt., arrived a little early as I often do. Took vehicle right away work was done little earlier than quoted. Mike took me to cashier and informed me service today was complimentary. I will be returning, and will offer my low mileage vehicle to them 1st... Thank you

Not a fan of the unscrupulous sales tactics at Winter Haven Honda…read more I've owned Hondas my entire adult life, and after 25 years with my old Honda, it was finally time for a new one. I reached out to Winter Haven Honda, set up an appointment with Germaine, and met him at the agreed time. He told me, "I gotchu, mama" and said he'd get me the best deal. When I found the vehicle I wanted and said I'd be paying cash, I asked about negotiating the price. Germaine said that wasn't possible for a cash deal. After some fast talking and confusion about "new" versus "pre‑owned" versus "used," we decided to walk away. As we were leaving, another salesperson, Dino Contos, offered to help. He was willing to negotiate and mentioned a "financing discount" -- if I financed the vehicle, I could pay it off by a certain date without interest. With excellent credit, I agreed and bought the same vehicle Germaine claimed couldn't be negotiated. Honda said THE BANK 'MAY' charge me a $75 early pay off fee, it did not say WILL.... it said MAY. Stephen Petrocelli, Finance Manager, confirmed that if I paid off the loan before the given date, I wouldn't owe any interest. I paid it off within 10 days. Later, when I called the bank, the payoff amount was higher than what we'd agreed on. Dino said it was "only" a small difference -- but that's not the point. I spoke with Kayla at the bank and she told me the bank does NOT charge a fee and that it is a Honda fee. Shysters! I financed solely based on the promise of no interest if paid early, yet the payoff didn't match what was promised. This kind of misleading behavior is exactly why car dealers -- and salespeople -- so often have a bad reputation. That's a classic dealership financing tactic. The key detail is exactly what Kayla at the bank pointed out: if the fee language was written into the dealer's contract paperwork and not actually required by the lender, then Winter Haven Honda was presenting it in a very misleading way. In many cases, dealerships encourage financing because they receive compensation or incentives from the lender for originating the loan. Some dealers will say you'll "get a better deal" if you finance, then hope you keep the loan open long enough for them to retain that incentive. Paying it off quickly can sometimes reduce or eliminate the dealer's commission -- which is why some salespeople discourage early payoff. UPDATE: The additional charges have been reversed. The manager at the bank said there will be a meeting regarding financing with dealerships. And... I will keep you posted with further experience should I need service/warranty things taken in the future.

I sent in an interest request on an 80K vehicle. I immediately received a response via email by a…read moresalesman named Brian Peine. I responded and requested he call me because I am really interested in their vehicle and ready to buy. Never heard from Brian. I called and after numerous transfers and hanging up on me, I finally spoke to a manager named Victor. Victor identified himself as a manger and was worthless. He had every excuse why I was not able to reach a salesman. He stated the dealership just had a fire and their phones were questionable . Victor was non-responsive, had zero customer service, and his arrogance was easily demonstrated through the phone. I explained to him I was from out of state and if there was any movement on the price. Victor stated the dealer does not need to lower prices to sell vehicles to people from out of state or in-state. Not only was Victor not very friendly , the so called MANAGER made no effort whatsoever to sell me the vehicle or apologize for the 3 attempts to reach a salesman. He was horrible to deal with. I said thank you and that was it. The next day Brian Peine sent me a second email stating he would call me in a couple minutes. I never received a call from Brian all day. I sent him an email asking why he never called and his excuse was he was really busy. I have all email correspondence to show everything stayed above. False promises, No customer service, No professionalism, and a Manager that has no idea of customer service. I would never spend my money here and I hope everyone else reconsiders their decision on this business. First impressions are everything and an insight to how the dealership is being operated. I hope the upper management and GM see this review and train Victor and Brian about doing what you say you're going to do and basic customer service. I would hate for anyone else to have to experience what I just did with this so called dealership.

This Dealership: Where Customer Service Goes to Die (But Hey, At Least the Air Conditioning Works)…read more What an absolute privilege it was to do business with this dealership. Truly. I came in expecting to buy a car -- silly me -- and instead got front-row seats to the most dysfunctional operation I've ever witnessed. Let's start with the salesman, who graciously decided to show up 45 minutes late to our appointment. I can only assume he was busy solving world hunger or curing diseases, because clearly being on time for customers is beneath him. Then came the beautiful promise of a 90-day warranty. Wow, how generous! Except -- plot twist -- the car was too old to even qualify. I mean, who checks details like that when you can just say whatever it takes to close a deal, right? And the follow-up? Oh, I hope you're patient, because the salesperson ghosted us for two weeks. I can only imagine they were overwhelmed with the effort of remembering we existed. When I finally dragged the sales manager into it, he treated the whole situation like I'd asked him to donate a kidney. Arrogant, dismissive -- he must really hate having customers interrupt his busy schedule of doing absolutely nothing. Let's not forget the windshield saga. We were apparently invisible, because no one even knew that's why we were there. After what felt like begging, pleading, and possibly offering my firstborn, the window was finally fixed. Bravo -- what a heroic effort to meet basic obligations. And the cherry on top? I called the general manager. I'm sure he's working tirelessly on crafting a response, because shocker -- still no word. Maybe he's on an extended vacation in a land where customer service still exists. If you're looking for a dealership that specializes in broken promises, endless delays, and Olympic-level indifference -- congratulations, you've found it. For the rest of us who value our time, sanity, and dignity? Run, don't walk, in the other direction.

just bought a great USED certified 2023 hyundai santa fe from red hoagland. my 2020 elantra had…read morejust been totaled on THANKSGIVING and so i needed a replacement vehicle. My wife wanted a larger more spacious car so i started looking at the santa fe. I found mine online and saw that it was a previous lease vehicle with only 21000 miles. No high pressure sales gimmicks with the lowest dealer fee of any hyundai dealer I"VE FOUND. My salesman Mo Gafur was the best. He really takes care of his customer and makes sure they are satisfied. The easiest car buying experience I"ve ever had. If you are looking for a great used certified hyundai vehicle check with Red Hoagland before you buy. You"ll save yourself a lot of money compared to other hyundai dealers. Just ask for Mo and you will be treated fairly,honestly and get yourself a great deal.

They cannot be trusted to sell you a reliable used car - even a Hyundai. Paid them over $ 16,000…read morefor a used 2018 Santa Fe and after the 30-day warranty expired the service indicator lights came on for ABS braking, oil, and more.

Poor customer service, I have been patiently waiting for an response about at tire since 12-22-25 ,…read moreone of the sales lady out side crying over personal issues not concerning work not trying to assist customers at all , they do not greet you when you walk in , this is how they greet you, after talking on the phone, do you have an appointment, no hello how are you , or the standard welcome in .....

Claim to be selling you a certified pre-owned vehicle until after you spend two days dealing. Only…read moreto be signing the paperwork and have the finance manager inform you it is not certified. Then proceed to try and sell you a warranty. When it was mention to GM, he acted like it wasn't a big deal and he did not want to be talking to us. We were a bother to him. However, they were quick to rip those Certified stickers off several cars once I took pictures to show them. Shows they cannot be trusted. Waste of time. I would go else where, fast!

Matt and Jason did a very professional job tinting windows in Minneola. Expert installation clean…read moreup and instructions on drying time; and will have them back to do additional windows!!! Highly recommend!!!!!

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

Well I got a Toyota truck the sales guy was excellent,obviously the dealer fees are high .They said…read morebecause the car need to be reconditioned it's just a way of make money.They fix a problem on the car like they promised but I went to the dealer four times,I understand sometimes thinks happens.I am a little disappointed with an issue regarding my car tag,that after they gave one one's again I had to go to the dealer and they gave me a dealer tag.That's a big inconvenience to me because i live about 35 minutes away,I am still waiting ,so working in the hospitality service all my live I rate there customer service as poor,I am happy with the car but they have to do better on other things.

Miracle Toyota may have moved, but the best little used car lot around is still here... MAC Auto…read moreCenter... Owned by Miracle Toyota so you can trust them...

While traveling south from Illinois to Winter Haven, we noticed our 2015 Nissan Armada no longer…read morehad heat. We called on a Friday and were able to secure an 8:30am appt for Monday morning. Similar to a regulator, the blend door actuator was malfunctioning and needed to be replaced. A part was expedited overnight and repairs were completed the following morning. Back in service and professionally repaired on 12/23/2025. No way we were returning to Chicago, over New Years, with no heat.

Worst experience from any service department i've ever had. I would not recommend this to my worst…read moreenemy. We dropped the car off for a cosmetic issue under warranty and also asked them to do an oil change and tire rotation. They never did the tire rotation, but told me they did do the rotation when we picked up the car but did not give us any paperwork when we picked up the car, only a receipt for the charges, they hit the card for. We had to bring the car back because the cosmetic damage part had to be ordered. When we did, we asked them to check the tire pressures because it doesn't seem, they checked that when they did the tire rotation. When we finally picked up the car, everything was done.We looked at the paperwork they gave us and it shows they never did a tire rotation.I brought this up to joe the service advisor he said, no, it doesn't look like they ever did that.I said, why not?They were told to do that, they told me they did do that on the first trip. We went back and forth and I found his answers worthless. I feel the service advisor is very incompetent. Since he couldn't do a simple thing like the tire rotation on the paperwork, they only did the oil change. While I was arguing with him over this, he said, I would have to talk to the manager.A Joe Colon, but he's not there today.I'd have to call on monday as it is I was very busy at my own job monday so on tuesday, I called and of course I got voicemail not joe himself and I left a voicemail. That was tuesday 5/12 I have not heard anything back since, never received a call back. I cannot stress enough to make sure you get paperwork whenever you pick up your vehicle and make sure services were done. Because if not, they will keep leading you on and then you have to make another trip.And another trip and another trip in.

Joe is great !! He delivered our new vehicles from Winter Haven to Destin on 2 occasions Each time…read morehe was on time and on point Nice guy too I highly recommend this place

Not only did Joe get to me quickly on a Friday night, but he was professional, knowledgeable, and…read morekind. I was on the side on the road on I-4, cars speeding by and he hooked me up and towed my car to the dealership in no time. I would definitely recommend Bolton Towing and if your lucky JOE will be your driver. I am a little late getting this review in as this happened 4/11/25 and I just got my car back from dealer :0 with a new engine. But I definitely wanted to give kudos to Joe and Bolton Towing for being professional and very reasonable.

EXPERIENCE. This is…read morewhat this auto mechanic place is truly about. Dealerships , Car Mechanics are known to be scammers especially when you are a woman having your car checked out. I read reviews re: this place and based on the reviews locals referred people here for auto work . They mentioned alot on the customer service and that their pricing is similar to dealerships. I was on my way to the car share meet up spot this particular morning and my car started to give up - I had this check engine light icon on for a while but the honda dealership (WINTER HAVEN) checked it out sometime last year and it was temporarily off from the dash board but after paying $1k for them to "diagnose" the issue - the light went back on and I gave up. A few months ago my car started jerking at times when I accelerated. But this time the morning of when I was heading out - the car just gave up accelerating. Thank god I was still able to bring my car back to my driveway at 5 MPH. Called AAA and towed my car to Johnnys which they open at 730am. Upon arrival - I seen this location before passing through haines city - But never thought my experience here was 5 stars. When the tow driver was releasing my car - One of the staff asked me - We can give you an UBER to drop you home and pick you up when the car is ready. DEALERSHIPS NEVER OFFER FREE UBER TO THEIR CUSTOMERS not from my dealership! This UBER was out of JOHNNYS automotive EXPENSE! The place looks like a half barber shop and Fords Garage and Cracker Barrel feel. They had rocking chairs seating in the front along with tables, mini golf to play with for downtime while waiting for you car to be fixed etc. They were open slightly before 730 and was welcomed by 2 employees - The inside of this place was clean - smelled good - Very americana - they seem to be a big fan of the sheriff of polk county since you see a poster of him on the door in front of the massage chair area LOL - So u can tell they support locals from businesses/organizations and of course customers. They offer a massage chair which I used and abused LOL There times I caught myself snoring. They offer a section where you can charge your phone, Also a section where they offer array of drinks in a chiller (water and soda cans) - Fresh coffee (NON KEURIG) - Cookies, Pastries, Chips, Beef jerky amongst the snack options that were displayed. A roll of paper towel stand for any messes while snacking. The small details of this place was pretty awesome from the entrance door handle to the decor inside. So while they took in my car to see the issues - I sat in one of the cushioned chairs by the entrance windows - And I was falling asleep. One of the staff said to me - there is a massage chair in the back you can lay there and sleep if you want. At first I did not know how to take that - I thought he just did not want me sleeping in front of customers coming in etc - But I took his advice and the massage chair is located by the other exit door in the back. That area is close to the restroom as well. Be mindful you are facing Sheriff Grady Judd LOL The restroom is clean - And offered air spray / 2 types of soap for use. After waiting for diagnosis - One of the staff came to me and stated the concern. I agreed with the issue and was there from 730 and almost 12pm. I did not feel pressured with any additional sales etc and I felt that they were genuine about the issue which was weird. As I approached my car and sat in it - There was a lilac rose on my dashboard. - and the car had NO dashboard icon lights at all. God willing - its running like its a brand new car again. My car appreciated Johnnys automotive and the EXPERIENCE here is top notch,. Who gives women a rose after doing car business with them? Johnny automotive does. This is not about the rose LOL its about the EXPERIENCE dealing with JOHNNYS AUTOMOTIVE.

Very professional, very knowledgeable and great customer service…read more They kept me up to date with what was going on. They have a VERY nice waiting area with rocking chairs outside under shade, or seating inside with a huge tv and drinks.