Mike Ash provided Probably the best dealership service I have experienced in my lifetime. Just moved to area, called to set appt., arrived a little early as I often do. Took vehicle right away work was done little earlier than quoted. Mike took me to cashier and informed me service today was complimentary. I will be returning, and will offer my low mileage vehicle to them 1st... Thank you read more

Winter Haven Honda - Chilling in the waiting area for routine maintenance.... - Car Dealers Near Me - Winter Haven, Florida

Spoke with Victor about our NEW Honda Pilot Trailsport. Told him of the drivers seat quit working as we were leaving the dealer in Georgia. Made an appointment with Victor, met him upon arrival, service determined that seat track was defective. Waiting on a call from Victor to have seat track replaced. Service, so far has been great! read more

Salesman wouldn't return our keys and then said he had no idea where our vehicle was resulting in us being forced to lease a vehicle (although they gave us a trade in value for the "lost" car. We have contacted police department (they said they are investigating the situation), contacted Ask Behnken, contacted FLHSDM, contacted Federal Fraud and contacted BBB. Every one takes time and in the meantime, we are required to make the monthly lease payment. Mr. Wagner at Winter Haven Honda called me and laughed that no one would believe us as they have good reviews. All we want is our down-payment back along with cancellation of the lease and either return of the trade-in value or the vehicle they claim we traded in as the history of the vehicle shows it in their name. IF you go to there to purchase a car (and Julius Colon is your salesman) and you are not sure if you want to trade-in your current vehicle, BE SURE TO GET YOUR KEYS BACK BEFORE DISCUSSING A TRANSACTION, if they won't, call the Police. We weren't told of the Hope Scholarship payment, we didn't receive a thumb-drive of the paperwork as stated, we didn't get time to read the items signed or initiated by Mr. Petrocelli on the finance forms (he said it would be quicker if he clicked on the line as he did that all day) and even though he mentioned there was a 3 day cooling off period, he denies saying that now. We have purchased from this dealership before through salesman, Rodney Smith... a very honest person. Unfortunately, he wasn't there the day we needed help. The dealership owner, manager, etc. refuse to settle this, so we are going to proceed through the places we contacted and file a private suit if necessary. If court case is the route we need to use, we will post and invite anyone who wants to attend the trial. Oh, yes, we are elderly and will be contacting that group for help, too. So, again, REMEMBER TO GET YOUR KEYS BACK RIGHT AWAY IF THEY TEST DRIVE YOUR PROPOSED TRADE-IN! read more

Not a fan of the unscrupulous sales tactics at Winter Haven Honda. I've owned Hondas my entire adult life, and after 25 years with my old Honda, it was finally time for a new one. I reached out to Winter Haven Honda, set up an appointment with Germaine, and met him at the agreed time. He told me, "I gotchu, mama" and said he'd get me the best deal. When I found the vehicle I wanted and said I'd be paying cash, I asked about negotiating the price. Germaine said that wasn't possible for a cash deal. After some fast talking and confusion about "new" versus "pre‑owned" versus "used," we decided to walk away. As we were leaving, another salesperson, Dino Contos, offered to help. He was willing to negotiate and mentioned a "financing discount" -- if I financed the vehicle, I could pay it off by a certain date without interest. With excellent credit, I agreed and bought the same vehicle Germaine claimed couldn't be negotiated. Honda said THE BANK 'MAY' charge me a $75 early pay off fee, it did not say WILL.... it said MAY. Stephen Petrocelli, Finance Manager, confirmed that if I paid off the loan before the given date, I wouldn't owe any interest. I paid it off within 10 days. Later, when I called the bank, the payoff amount was higher than what we'd agreed on. Dino said it was "only" a small difference -- but that's not the point. I spoke with Kayla at the bank and she told me the bank does NOT charge a fee and that it is a Honda fee. Shysters! I financed solely based on the promise of no interest if paid early, yet the payoff didn't match what was promised. This kind of misleading behavior is exactly why car dealers -- and salespeople -- so often have a bad reputation. That's a classic dealership financing tactic. The key detail is exactly what Kayla at the bank pointed out: if the fee language was written into the dealer's contract paperwork and not actually required by the lender, then Winter Haven Honda was presenting it in a very misleading way. In many cases, dealerships encourage financing because they receive compensation or incentives from the lender for originating the loan. Some dealers will say you'll "get a better deal" if you finance, then hope you keep the loan open long enough for them to retain that incentive. Paying it off quickly can sometimes reduce or eliminate the dealer's commission -- which is why some salespeople discourage early payoff. UPDATE: The additional charges have been reversed. The manager at the bank said there will be a meeting regarding financing with dealerships. And... I will keep you posted with further experience should I need service/warranty things taken in the future. read more

I'm a first time car buyer (well, financer) and the staff at Winter Haven Honda could not have made the process easier! I worked with Mostafa, Bryan, and Baylis! All of whom I'd recommend if you're looking to trade in a car, or get something new! (or used in my case). They gave me an incredible quote on my old car for trade in, and a great car on the 2014 Accord I took home! They answered all my questions over the phone beforehand, and in the dealership, and they were incredibly patient with me, because I had some out of state insurance issues I had to handle. I definitely would recommend this dealership to anyone in the market for a new vehicle! read more

Winter Haven Honda - Car Dealers Near Me - Winter Haven, Florida

German Candelaria and George Bailey made my buying experience super chill and laid back. The whole process was stress free. Can not recommend Winter Haven Honda enough! read more

This dealership is nothing more than a scam to good people. Advertising promotions for guaranteed credit approvals and more...; yet, once I shared my personal information the salesperson... stated "can you pay someone to co-sign... you have a great income... we just need their credit... offer them 500 or 1000 to co-sign" - isn't this a lovely promotion for those in unique circumstances? Avoid! read more

BUYER BEWARE!!! The 2020 Honda Passport I bought from WINTER HAVEN HONDA IN ORLANDO FLORIDA on October 31st 2024 was published and listed online as a "Honda Certified Pre-Owned Car". I still have the video ad and the web ad. During every communication with my very nice salesman, Bryan, I asked and he confirmed that this is a Certified Honda Pre-Owned Car with the full Honda 7-year Powertrain and 2-year Non-powertrain warranty. Then, during final negotiations with the Winter Haven Honda in Orlando Sales Manager, he wanted to charge me extra for the warranty, but I showed him that the car's online published listed price said it already was a Certified Pre-Owned car so I wanted that included in the negotiated price. He agreed. BUT HE LIED! Then the INCOMPETENT FINANCE DEPT at WINTER HAVEN HONDA IN ORLANDO FLORIDA, not only did not register the agreed-upon warranty with American Honda, but they did not even register me as the new owner. 14 months later, I needed the well-known faulty Keyless Access control unit replaced (which also damaged the battery), and imagine my surprise when the Sarasota dealership (where I live) told me I have no warranty and that the car's VIN is not even registered to me. I called WINTER HAVEN HONDA IN ORLANDO to get this misunderstanding fixed, but Bryan no longer works there (WHO WOULD WANT TO WORK FOR A BUSINESS THAT SCAMS THEIR CUSTOMERS?). The new salesperson on the phone with me asked the Winter Haven Honda Finance Dept about this problem, and he reported back to me that they can't do anything about it. I asked to speak to the Sales Manager but he was not available to take my call and never called me back. I escalated the problem to American Honda, and they said they are not responsible for bad dealerships (like Winter Haven Honda in Orlando, Florida) and they could not help me. I then asked to be considered for their "GOOD WILL" program that helps pay for some of the cost of a repair (once in the lifetime of a car ownership). After playing phone tag for over a week with my case manager, Haley, I just got a call from my local dealership's service manager who said AMERICAN HONDA told them they will not offer me anything towards the cost of this KNOWN faulty part (find the info in the Honda Service Bulletin 21-055 from June 11, 2021). America Honda has apparently run out of goodwill, and WINTER HAVEN HONDA IN ORLANDO FLORIDA NEVER HAD ANY GOODWILL OR ETHICS TO START WITH. AVOID THIS WINTER HAVEN HONDA DEALERSHIP. On a nicer note: my local Honda dealership in Sarasota took 10% off the huge repair bill. Although I have been a loyal Honda driver and owner for almost 40 years, I'll have to purchase a Toyota next. BUYER BEWARE of Winter Haven Honda in Orlando, Florida. read more

The service department identified the problem with my vehicle & set up an appointment to do the repair. That initial appointment took an hour to identify the problem. The staff are all professional and the facility is nice & clean. Ultimately I canceled the repair and did it myself. read more

Although I didn't end up purchasing my latest vehicle from here, I can honestly say they were the nicest people I worked with. I inquired early in my search before narrowing down to a color that unfortunately they never got in, and the communication couldn't have been more pleasant and professional. Once I even inquired about an out-the-door price, something that other places would lie to my face about or just refuse to provide, and I had the full offer sitting in my inbox within minutes. Really appreciated that and had they had the color I was looking for, I'd have not hesitated to zip down there ASAP and hammer out a deal. In a world where we're all looking online and searching far and wide for a great deal and a fair price, this was a standout dealership. Thank you for all your help, James, and I'm sorry I was too picky on colors. read more

I drive almost an hour to have our cars serviced at this Honda dealership when the local Honda dealership is only 11 miles away! John Buck is the service manager and is AMAZING! He goes the extra mile for customers! The staff there is always customer service oriented, friendly, knowledgeable and helpful! I highly recommend Winter Haven Honda for all your car service needs! We wouldn't go anywhere else! read more

RUN DONT'T WALK AWAY FROM HERE the service department is horrible. The first time around that I brought my car in for servicing they messed up my vehicle and I had to bring it back a second time. The next time I brought back to my vehicle I wanted them to switch out my AUX Port since it was going bad yet they return my car and say that there is no issues and it's the cord. Well few days after that appointment I stocked up on all of the cords that I could and NONE I repeat none would work it's the AUX Port that's gone bad not the cord and yet as a customer I wanted you to fix it and put in a new one yet I'm glad you didn't because you'd probably mess up my vehicle yet I was disappointed your place doesn't listen to the customer. I will never come back to Winter Haven Honda for any reason and nor should anyone else out there I will start telling others to avoid your place. read more

I am blown away at the quality of service I received today at Winter Haven Honda! After scheduling an appointment for the Honda dealership in Lakeland and having major issues with them, I was skeptical. However, I was able to cancel my appointment with Lakeland and reschedule with Winter Haven (same day!) and they got my car IN and OUT of service in 30 minutes! 30 MINUTES! That's the fastest oil change/service I've ever received here in Florida. The staff members were all so kind and caring, and did their best to get us in and out with practically no wait. We felt very cared about and heard when expressing concerns with the mechanics. I'm so grateful I found this location, they definitely gained a new loyal customer! Thank you for giving the best customer service I think I've ever seen at any dealership service department! read more

Winter Haven Honda - Car Dealers Near Me - Winter Haven, Florida

Had 5 maintenance lights come on all at once when I was in Winter Haven last week. I figured there was no better sign than this to stop and get my Honda Pilot checked out. Pulled in to Winter Haven Honda around 3:00 and was promptly greeted by Fabian in the service lane. He was outstanding from start to finish. It was no problem to get me in without an appointment and he quickly shared with me what each of the service lights meant and exactly what it would cost me to get everything fixed. He also identified several open recalls and assured me that they could get them taken care of within a few hours, too. Their customer lounge was a great spot. Lots of complimentary drinks and snacks and they even had a private area where I could knock some work out while I waited. Fabian kept me up to date as my vehicle moved through the steps and they were able to get me back on the road in under 2 hours. Pretty impressive for an improptu stop with no appointment. NOTE: I have made appointments at other dealerships in the past for just a simple oil change and had to wait for hours for them to complete the work, so this was a welcome surprise. Thanks again Fabian and the Winter Haven Honda Service Team. Outstanding Job!!! read more

Dealt with Matt via text for a price on a Pilot. He was up front honest no pressure. Great experience great price. Thanks Winter Haven Honda .... Now do yourself a favor and get rid of your creepy old man commercials read more

Brought my car in for oil change and tire rotation. Yeah charged me twenty dollars for incense filter??? Crazy got my twenty back but had to smell incense for a month. The the next oil change I brought it to a different dealer. They discovered the last dealer (winter Haven Honda. Vandalized my car. The tech stripped a major screw and wrote on the underside "good look" He ment good luck. Can't spell if you know what I mean. After several calls to report. I finally spoke to management. They repaired it but did not apologize or compensate me for my troubles.Stay Away!!! Manager is John. Owner is Joe. They don't care. read more

Winter Haven Honda - Car Dealers Near Me - Winter Haven, Florida

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Always dreaded the process of purchasing a vehicle however, after putting it off for as long as possible, it was time. Have to say that I left this dealer happy. Jeff, the Internet Manager, made this a great experience. Got the car that we wanted at a fair price. Jeff was willing to work with us and did not act like the stereotypical representative that I had to face at other dealerships in the past. A pleasant experience to say the least. read more

They seemed nice but I wouldn't trust them again. I towed my car in after it began to make a chattering sound from the transmission. The then called me back and said the noise is because my car is lowered. I told them the car has been lowered from the day I bought it and that sound is new. I explained that if the car is not moving and is in neutral and you release the clutch pedal, it does the sound. They said it's because the cars low. It's almost like I was talking to people who don't listen. When I continued to kindly tell them how to duplicate the sound I'm hearing the service advisor had me come in just so I can waste more time. I showed him the sound and he heard it but the technician refused to hear it claiming low cars make more sounds. Not only did I pay money to safely tow my car there. I paid money to Uber there. And then the dealership charged me 150 to basically lie and tell me nothing was wrong with my car. This happened about two days ago and I'm writing this because I just finished pulling my own transmission out and I kid you not the throw out bearing is cracked and luckily was the only damaged part. I will not return here. At best this is a place to waste money and time. Two things which I'm trying to save you, the reader. read more

Recently moved to the area. I must say, I almost didn't bring my car here for service. The Honda dealer service department in Maryland that my wife and I both used went over to the dark side and was ripping us off. We had decided not to trust Honda service any more Winter Haven Honda was a refreshing change. Professional service advisor, explains everything, takes you and shows you areas that need or will soon need repair. Comfortable waiting area. Fast service. Good prices. Easy to get an appointment when you want one. Folks in the service waiting room from all over Florida drive extended distances to get their car serviced here rather than their local dealership. read more

Jamayl was amazing ! Go get your next Honda from him! looking at CRVs, lovely cars and great product knowledg, clean dealerships and great to make a deal with! read more

On December 20, 2020, they performed filter and oil change on my CR-V. Instead of using genuine Honda parts, they used Napa filter. They did not install the genuine Honda filter and did not mention anything about it. I notice it yesterday when I decided to perform the tune-up by myself. They are not being trustful with their customers and are replacing genuine Honda parts for generic parts. I will not trust them anymore and will think twice to go there again. If by any reason I must go, they must have to show me the parts they replaced on my vehicle. You make your own judgement!! read more

Winter Haven Honda - Car Dealers Near Me - Winter Haven, Florida

Was traveling thru Winter Haven got a nail in my tire. Professional, friendly and Knowledgeable Thank you read more

5 reviews just now I took my car in for a new battery. I did not like that the service advisor was not wearing a mask. None of the employees there were wearing a mask. I Did not feel safe. Luckily my husband accompanied me and I was able to wait for my car in his car. The waiting area is the same. People were sitting on every other chair but the chairs were not spaced out every 6 feet. I was wearing my mask but what good is that going to do with me if the service advisor has coronavirus. As a courtesy to customers I feel all the employees should wear a mask. read more

I went to test drive a car, and the sales person seemed so uninterested. He did not inquire about what I wanted and was quiet during the test drive. The experience was uncomfortable to say the least. At the end of the test drive, he gave me his card and that was it. I have a feeling it was due to my age that I did not seem like an eligible sale. It completely turned me away from purchasing the car from this dealership, so I went to regal Honda and ended up purchasing the same one from them with a much more pleasant experience. read more

Sales people won't tell you about the sales and events other than "you could save a lot of money" unless you tell them you are ready to buy right now. I went in to check out the Used Car Clearance event but told the salesman I was probably going to be buying in a week. He didn't even try to show me any cars other than pulling up the dealership website. He said I have to be ready today to take advantage and get the good deals. I don't think he liked it when I said it's never a good idea as a buyer to walk into a dealership with the intent to buy today unless you've already been there a time or two. read more

I recently had a terrible experience with salesperson Mustafa at Winter Haven Honda. It started when I inquired about a 2022 Civic and should have ended when I learned of the mark-up over MSRP. I told Mustafa I wasn't interested. But Mus (pronounced "moose") insisted that he could give me an amazing deal because the car was in stock. I asked, "what's an amazing deal?' And he replied MSRP. Okay, it's not the best color, but please give me the out-the-door number with taxes, etc.Well, that's when Mr. Bigshot "Mus" went silent and didn't respond to my messages for two days. Finally, on the third day, he wrote in a text $33K plus tags. The MSRP was $31,145 and, with tax, is about $33K. It sounded right to me. I knew there would be the dealer and transfer fees, etc., so I was expecting an out-the-door price of around $34K. So I ask for the number I need to write on the cashier's check, and after another day, I receive a screenshot with numbers totaling $38,712. What's the deal? It has the wrong sales tax rate; it has $400 for plates, a $2605 "market adjustment," and a $995 "Luxcare" package. What a joke. Mr. Bigshot isn't even allowed to write a quote. He sent a copy-and-paste image from some boilerplate deal written by his sales manager. So, after all these years of enlightenment, it's still the same old story of bait-and-switch with new car dealers. But Mus wasn't done. He further insulted my intelligence by exclaiming that he didn't have an incentive to do business with me because I wasn't financing or trading. Wow, I never learned that one in sales training. If only every business owner would treat car salespeople and their managers as they treat us. "Dinner, sir?" "Sorry, we don't have an incentive to serve you unless you grease our palm." My father referred to car dealers in the '70s as crooks and chiselers; they haven't changed much. read more

Sales rep Moose demonstrated an INCREDIBLE service experience! Our call was promptly returned and we were able to drive out to pick up the car the same day. Amazing! The sales team even had a cute little puppy and fresh coffee as we filled out the paperwork. They truly went above and beyond to make this possible for me. I was able to trade in my old faithful for my dream car! I was able to do multiple moves around the state thanks to the Honda Fit. Eternally grateful to Winter Haven Honda and all around great guy Moose. Your next car could just be a phone call away! Would recommend 10/10. read more

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Wouldn't use this dealership again. I got an instant quote from KBB. The number was $2440. The dealerships job is to go over the checklist from KBB and ensure that the list was filled out correctly by you. An associate did this. When he came back he did the jerk you around BS of "calling his manager over". They lowered by $440 because of faded paint(the paint was faded). They never gave the updated checklist or new quote from KBB and I just went along with it because the whole point is I don't want to haggle and fart around at a dealership for hours. I'm pretty sure they just ripped me off because none of the quote I got from KBB when I checked around to see what would happen if I did get knocked for something was an even number... they offered $2000 even. I'm pretty sure this was just some garbage by the seat of their pants tactics and not the guarantee I was supposed to be getting. Either way, they didn't provide the report or evidence they were supposed to. I would just avoid them, it took forever and I still got the dealership jerking you around experience. read more

This has to be my worst experience ever when it comes to car dealerships. This dealer would say anything in order to sell The car, Warranties and services...but when you require them to be there for you...they will ignore you and disrespect you like no one else. I sold my car back in August 2020 and I waited until Honda Finance sent me the letter that the loan was successfully paid out. I then immediately called the dealer to reimburse my prorated Extended warranties, and that's when I met the most disrespectful Finance "Manager" you will ever encounter...Stephen Petrocelli. Stephen, not only lied to me saying that I didn't purchase the VSC extended warranty, when I had all the official dealership documents proving him wrong, but he has singlehandedly delayed the whole process...while ignoring calls/emails or just providing misleading next steps. *I have 100% of the email communications, to validate this illegal scheme* Winter Haven honda, after I had to share the documents (originals from when the actual sales transaction occurred), then they recognized that I was right and told me that after sending them a few documents they should get everything processed. So I did, I immediately sent over all the required documents and called back to confirm receipt and see of everything was in order. To my surprise, a month later Stephen sent me an email saying that he had forgot that I needed to sign one more paper...which I printed, signed and sent immediately to avoid another wasted month. After this I did receive the Wheels & Tires prorated refund (Sep 2020), but not the VSC (The extremely expensive Extended warranty for 7 years) Fast forward to today, almost 6 months after I continue to get ignored and disrespected on what I believe is my right. I have done everything legally and as instructed and Winter Haven Honda has kept, illegally" a warranty running on a car that was sold back on August 2020...all this illegal scheme is to avoid paying the customer money and in turn avoiding impacting their finance results. *I was indeed confirmed by the dealer on mid December that the issue was within the dealership as apparently Stephen provided the documents 3 months late to the Accounting department. They did confirm that I should expect a prorated refund as of August 2020 on my VSC warranty in the next two weeks time I would receive the check from Honda...it has been a month after that, and they continue to ignore my emails.* While I will continue finding LEGAL ways to get my money back, I strongly suggest everyone to stay away from this dealership. Believe me it is not fun at all, and yes, I have even used their webpage email feature that sends a note to the dealer GM, whom either fully ignored my request or never got the note. Don't fall for this trap, I do want others to not experience what I am going through. read more

Winter Haven Honda openly and publicly advertises vehicles on numerous websites, including 3rd party sites. Their marketing plan includes knowingly and intentionally advertising vehicles at prices they will not honor. I inquired about a 2021 Mazda CX-5 which was publicly advertised at $23,995. After numerous hours of working through details of the vehicle from out of state, the salesperson provided a written base purchase price of $25,995. When the discrepancy was escalated to a manager, the manager shared their advertised price was conditional upon financing the vehicle and that a cash purchase would be higher due to kickback incentives the dealer receives from their preferred lender. While their business website does disclose this condition, the car was sourced on Cargurus.com, which does not include this disclosure statement. The dealership was unwilling to honor the advertised price on a cash purchase, despite acknowledging their 3rd-party advertising partner does not provide this disclosure. The manager went as far as to state that this is common practice among dealers. As a consumer, I view this practice as counterproductive and a form of deceptive marketing intended to "hook" a consumer (baiting), prior to altering their pricing structure without material cause. If businesses want to market their goods and services, they should be legally required to do so in good faith and not be permitted to "switch" the terms of pricing without full disclosure within said marketing material. Email and text communications with the dealership are available for submittal, including screenshots of the vehicle being marketed without any further conditions. read more

I had been looking for a 2020 Honda Odessey Elite for several weeks. I live on the SW Coast of Florida and was not comfortable with any of the Honda dealers nearby. To be fair most didn't have the Elite trim I was looking for. I emailed Winter Haven Honda and Mike Davis immediately responded. I asked him for their best out the door price of which he promptly provided. The price was very close to My target price so after minor negotiations and over the phone appraisal of my trade we agreed on a price. Darrell, Winter Haven's Sales Manager, followed up and assured me that if I drove the 2 1/2 hour they would earn my business. The next day, Sunday (1/20) I made the trip and was greeted by Mike and Darrell. They had My new Van clean and ready, drove my trade and actually gave me a little more than agreed upon and provided Honda Financing, without adding any money to our online agreement. Plus, I was out the door in about and hour! Thanks again, Mike Davis, Darrell and Brian.....You earned my future business! read more

Service department used to be good,not so great anymore...must have different management. Went for an oil change and tire rotation...they were unhappy with my coupon for 35...oll change ...so she said they would have to charge me 15. Instead of 10 for the tire rotation because of my coupon..An advisor there,Joe said I'll take care of it and it will be altogether 45. Plus tax. The bill was hard to figure out,they muddle everything...but I still ended paying 50 instead of 45 and they had a bad attitude when I questioned it. The only good thing about going there is the car wash,but everything being equal I'll go somewhere else next time. I do hate to be patronized and get bad vibes from these people. Probably the way they sell cars Intended read more

Horrific. Liars. Tried to schedule an oil change and order a new mirror for my Honda Odyssey. Said I needed to come in and pay for the part up front- $625. Asked if I could pay over the phone to avoid the hassle of two trips- said no. Called Headquarter Honda- they were so professional- ordered the part, didn't require me to pay up front, scheduled my oil change- only $535 for the mirror. Night and day. Avoid at all costs. read more

I searched high and low to find a car that would fit my needs and came across a pre- owned BMW X5 at Winter Haven Honda. I spoke to Mike Davis (Internet Manager) on a Friday and made an appointment to come test drive the vehicle on the upcoming Sunday. Mike emailed me Saturday evening and confirmed my appointment but said he would be taking the day off but would let the other internet guy know I was coming- Mike Lopez. Fast forward to Sunday- I arrived at my scheduled time, I was the only customer in the building. I asked for Mike, who took about 15 minutes to come out from a back area. He briefly introduced himself but said he had many appointments that day so he may have to pass me off to another salesman. I told him which vehicle I was there to see because he had no clue I was even coming. He told me he was going to grab the keys and pull the car up to the front so I could test drive it. I waited 30 minutes and he told me they had already sold the car to another customer they were just waiting for fiance to go through, so the car wasn't there at all. He told me he would call on Monday morning to let me status because "the banks weren't open on Sundays". Well I never got that phone call. On Thursday I got an email from Mike Davis saying, "I have been waiting to see what the status was on the BMW and I just found out late afternoon that it was sent to the auction. I was not aware of this and neither was my Internet Director Mike Lopez. I also apologize that you drove out here for nothing on a Sunday and for wasting your valuable time. If I would have known that the vehicle was at the auction, I would have never invited you out to our dealership. If you find another vehicle of interest on our website, please feel free to call myself or Mike Lopez as we would love another opportunity to earn your business. Have a great day and thank you for your time. " So I haven't been able to figure out which part of the Mike team was lying, but I can tell you the lack of professionalism at Winter Haven Honda is truly a disappointment. This place is why car dealerships get a bad name. One guy lies to cover up the other guys lies- but in the end Winter Haven Honda ruined any chance of earning my business that's for sure. read more

Called ahead about a specific jeep seen online. Requested "numbers" ahead of time. Gave them my parameters and Salesman David Ruiz immediately worked up the plan. Looked perfect. No games!!!!! Can you believe that?!? Walked into Winter Haven Jeep after several days of going to every Jeep dealer in 2 Counties. Ready willing and able to buy. Went smoothly. No bait and switch (like Alan Jay Chrysler of Wachula Fl). No pressure like others No problems. Very Happy read more

Possibly the worst dealership I have ever been to. Tried to sell me a car that was supposed to be "certified used" but there were many items that were missed or ignored. (Aftermarket parts, wiring that had been tampered with, door trim coming off, etc.). I was even told to buy a second key for the vehicle at a cost of $135 even though it was supposed to come with 2 as a certified Honda. After returning the vehicle they tried to sell me 2 cars that were not even on the lot, one that they couldn't find the keys to, and then proceeded to try to sell me a new car at an additional cost of about $4500. I had to specifically ask for the manager to come out after returning with the car like they were the Wiz hiding behind a green curtain. When the manager finally came out they couldn't even be bothered to shake my hand. It took the over a week to send my registration back because apparently they have no standardized process for someone returning a vehicle. DO NOT trust these guys and I will certainly never be back. read more

I was in the market to purchase a vehicle because my car lease was about to expire. I had a specific car in mind which was a used Jeep Cherokee Limited 2019. Looked at Autotrader and bam, I found the car of my dreams. It was located at Winter Haven Honda which was about an hour from my home (Tampa). Going to the dealership to purchase a car was NOT my favorite thing to do. I already visited a Jeep dealership in my city, but they didn't give me the best deal. In contrast, the Winter Haven Honda dealership gave me a better deal. I corresponded with Luis Guzman who was very efficient in helping me. He even snapped pictures of the Cherokee for me to see before I made the trip to Winter Haven. The next morning, I was at the Winter Haven Honda dealership and test drove the Cherokee. I definitely fell in love in with the car. The great thing about the Winter Haven dealership is that I didn't feel pressured to purchase the car. I didn't feel the same way about the other dealerships I went to. It also helped that the employees were friendly and amazing. In addition, the finance manager Brian Howell even found me a better deal on my financing. He was able to lower the APR for me (lower than my pre-approved offer), which made me happy. Definitely check out Winter Haven Honda. It's worth the drive! read more

Extremely disappointed at how little this dealership seems to care about its repeat customers. I was referred here by a person who has bought 3 vehicles from them. He "was" very loyal to them prior to our experience today. I came in to trade my vehicle and leave with something newer and less miles. Right from the start things didn't go well. Upon showing them my trade they had my keys and at no point did they say "hey we want to start it up and drive it around the dealership real quick". NO, they just jump in my car and go drive it around without asking or even informing me of such. They come back in and never even mention to me that they did that. So we move forward with trying to get financing. I less than stellar credit but still workable. They advise me a new car is out of the question. So we move on to a used vehicle. The salesman walks us out to the lot and shows us 3 potential vehicles we could work with. I like them and he goes inside to work some numbers. He already knows exactly where I stand as far as monthly payment, down payment and so on. We have to hunt him down to finally get an answer. He proceeds to say they can't do anything unless I give them $1000 down on a $12k car and my payments would still be in excess of $400 a month. I stated I could $500 down if the payment stays at $400 and he would not work the numbers to make that happen. We were literally $500 away from making a deal and he would have a new customer along with keeping a faithful one as well. Terrible customer service. The finance department is the worst I've ever dealt with. Pathetic how much they say they value their customers and want to earn more business. Well, they lie about that and lost 2 today. Shame on you read more

It used to be great, the guys used to show us how everything was during the inspection through video, they always did their best to give you the discounts they had running whenever you asked, but now, they just have people that want to scam you over by charging you more than the specified price when you call. They don't show you the inspections anymore. Most in the parts department don't know what battery goes with what, and sell you the wrong thing, they refused to take responsibility for their mistakes, and they laugh at you for wanting them to take responsibility for their mistakes. The car wash people have become lazy, and won't come greet you at all when you go for a car wash, so you can't get a car wash, and you need to speak with the supervisors to get what you need done. If this is what the Winter Haven location is going to be like, I'd rather go back to the one in Kissimmee 2 hours away and wait the 4 hours for my car to get serviced, at least there, they're a bit more honest about screwing you over. read more

I was about to write a glowing review on the salesmen and the overall experience for Winter Haven Honda, until I took the used car I bought to my own mechanic and they found an oil leak that had been ignored for awhile, Winter Haven Honda knew this because there was oil that had dripped onto the engine of the vehicle. There is no way they missed this when they did an inspection and oil change on the vehicle. I understood that the vehicle was used, however the least they could do when they sell a used vehicle is make sure it is mechanically sound. I am disappointed in that aspect of this dealership. In light of the above I cannot recommend them for a used vehicle. read more