We recently purchased vehicles as well as received service from Jarrett Gordon Ford…read more The experience was the best I had experienced! The GM and his team made the experience delightful! I am a very delighted customer!

I sent in an interest request on an 80K vehicle. I immediately received a response via email by a…read moresalesman named Brian Peine. I responded and requested he call me because I am really interested in their vehicle and ready to buy. Never heard from Brian. I called and after numerous transfers and hanging up on me, I finally spoke to a manager named Victor. Victor identified himself as a manger and was worthless. He had every excuse why I was not able to reach a salesman. He stated the dealership just had a fire and their phones were questionable . Victor was non-responsive, had zero customer service, and his arrogance was easily demonstrated through the phone. I explained to him I was from out of state and if there was any movement on the price. Victor stated the dealer does not need to lower prices to sell vehicles to people from out of state or in-state. Not only was Victor not very friendly , the so called MANAGER made no effort whatsoever to sell me the vehicle or apologize for the 3 attempts to reach a salesman. He was horrible to deal with. I said thank you and that was it. The next day Brian Peine sent me a second email stating he would call me in a couple minutes. I never received a call from Brian all day. I sent him an email asking why he never called and his excuse was he was really busy. I have all email correspondence to show everything stayed above. False promises, No customer service, No professionalism, and a Manager that has no idea of customer service. I would never spend my money here and I hope everyone else reconsiders their decision on this business. First impressions are everything and an insight to how the dealership is being operated. I hope the upper management and GM see this review and train Victor and Brian about doing what you say you're going to do and basic customer service. I would hate for anyone else to have to experience what I just did with this so called dealership.

Met Will and Zach at the Chamber's Community Fest event, loved the cars they had there and their…read moreservice ethos. Met with Will at the dealership, and bought my Trailblazer. EXCEPTIONAL service throughout. Not rushed, answered all our questions and explained every step of the process, the purchase, and the after purchase process. The BEST car buying experience we have ever had!!!

This was truly the best service I have ever experienced - hands down! The entire staff was…read moreincredibly friendly and accommodating. My truck looked and felt like brand new after being serviced. I would give them a 5-star rating without hesitation.

Bought a used vehicle about one month ago. My spouse said are you going to take it back to get…read morecleaned ? The salesman who was very kind through the whole sale said yes. Well one and a half hours later he went to get it. I drive it home ,hubby looks and says they didn't clean this car! Also had no mats in front or back. I called my salesman,he said it came in like that . He said what do you want,it used !! Really! You couldn't throw in some . Now the check engine light is on. Hubby was checking fluids ,ect . The oil is black. Don't they check and change this when the vehicle comes in? I should have sticked with kia in Lake Wales . Myself and family have always bought from them.

My car battery continually dies and has to be jumped started. Car is only 10 months old but it has…read morebeen jump stared 5 times already and 3 times in last two weeks. This dealers service department says nothing is wrong. Totally unhappy with this dealership and their responses.

Just a quick word of recognition to Shay Parish (head of service dept) of Winter haven Dodge…read moreChrysler Jeep. Our daughter was in route to our home in Ohio at the conclusion of her college school year. 22yrs old with her Jeep packed she experienced a breakdown ...and the vehicle had to be towed. We eventually connected with Winter haven... and feel fortunate we did!!! Shay, the Service Mgr could not have been more helpful. Courteous, knowledgeable and assuring. As a Dad... I thank him and his team for their positive and respectful interaction with our daughter. He worked closely with Jeep Corp to solve our problem, complete the repairs and get her back on the road. Thanks Shay... you are appreciated.

I took my vehicle in for an oil change, rotation, and a battery check...specifically the battery…read morecheck as I have had a message pop up for almost a month about my aux switches being disabled due to battery charging. The service advisor told me that was normal and it's a warning to let you know the switches are unavailable because the battery is charging and there were no codes on the diagnostic tool. However, she said they will do a thorough check on my batteries to be sure. This was before noon, I go pick up my vehicle and the paperwork says batteries checked and tested fine. I'm no vehicle expert, but, that just didn't sit right with me considering my car wouldn't start this morning on my way to the dealership. I immediately drove from WH CDJ to another dealership and had my batteries checked...my main battery was 61 cca and my aux battery was also testing very low. Great job Winter Haven CDJ. If I had not gone to another dealership to actually have my batteries checked, your negligence could have caused my three year old to be stranded somewhere in this 95 degree heat. I am a very understanding person and I try my best not to be a burden...I accidentally made my appointment for July, not June in the jeep app and I only left my vehicle there because they said it was not that busy; however, if they couldn't do a 5 minute battery check, clearly they were too busy. Also, there were two codes to speak that were showing when the second dealership ran their diagnostics...even though WH said there were no issues. Stay away from this dealership, unless you like being stuck on the side of the highway in FL.

I highly recommend Ultimate Window Tinting because they do an excellent job, are professional. As a…read morematter of fact Ultimate has done three of my cars and they all look great. I will not go anywhere else. Thanks so much for taking care of me.

I waited a few weeks before reviewing to see how the after experience went. And I'm pleased to…read morereport it's been positive all around! From initial quote, where the team even connected via text to have a clear understanding of my tint request, to the after service care, it's been great. The pricing is in line with most of the tint shops in the area (I quoted around) but this one was very friendly with zero pressure. Other shops would not allow me to partially tint and insisted I needed to do every single window on my vehicle at once. The service itself was very efficient. They matched the prior tint perfect, and the guys were very well informed. I truly felt like I was in expert hands and they kept it friendly and casual while maintaining professionalism. It was a quick turnaround and their appointments were timely. After a few days I started to notice bubbling on my windshield, I was worried because the windshield does not come with any warranty here but because the bubbling was on the edges they honored the repair, offered for me to come in same day, and I waited less than 10 minutes even though they had other appointments. I've had zero concerns and it's been great!

Well I got a Toyota truck the sales guy was excellent,obviously the dealer fees are high .They said…read morebecause the car need to be reconditioned it's just a way of make money.They fix a problem on the car like they promised but I went to the dealer four times,I understand sometimes thinks happens.I am a little disappointed with an issue regarding my car tag,that after they gave one one's again I had to go to the dealer and they gave me a dealer tag.That's a big inconvenience to me because i live about 35 minutes away,I am still waiting ,so working in the hospitality service all my live I rate there customer service as poor,I am happy with the car but they have to do better on other things.

Miracle Toyota may have moved, but the best little used car lot around is still here... MAC Auto…read moreCenter... Owned by Miracle Toyota so you can trust them...

While traveling south from Illinois to Winter Haven, we noticed our 2015 Nissan Armada no longer…read morehad heat. We called on a Friday and were able to secure an 8:30am appt for Monday morning. Similar to a regulator, the blend door actuator was malfunctioning and needed to be replaced. A part was expedited overnight and repairs were completed the following morning. Back in service and professionally repaired on 12/23/2025. No way we were returning to Chicago, over New Years, with no heat.

I had a visit today for my 2015 Nissan Versa and i made this weeks ago for a serpentine belt and…read morepulley replacement, The guy who made the appointment said we need to do a diagnostic before and after that we can make a appointment i told him that would not work and make the appointment for the same day for which it was for 9am and if you can get here early enough we can get the diagnostic out of the way especially if you are waiting. Got there at 7:00 am first car there and after a while and no answers i walked over to the bay window and noticed a black mechanic working on it with the hood open then told my husband and sat down. now its after 9 and my car is not in the garage anymore and the guy is now working on another, i walked out to the service entrance and said what's going on he says after walking in the bay to the black mechanic and walked back over to me and said he is just finishing up on this one and your's is next, I WAS UPSET and said forget it get my car i know he worked on it and so after this guy was playing on my nerves saying your appointment is at 9 its only a few minutes after it took them 15 minutes and when they pulled it up front i suddenly saw something hanging from undercarriage and my husband ran in to figure what happened ,,you know the response {your car was never touched blah blah blah LIAR!!!!!!!!! he said it looks like just your rubber strip and its nothing, well when we got home and my husband looked under again { he noticed the rubber air dam was totally dragging} DO YOURSELF A HUGE FAVOR AND GO SOMEWHERE ELSE FOR WORK, THIS PLACE WILL DAMAGE YOUR CAR AND DENY THEY DID IT, and anywhere else you choose take pictures/video on the day your there prior to your appointment and document everything even scratches, today every car dealership that is not selling cars the repairs are the only way they are making money!!!!!!!

Joe is great !! He delivered our new vehicles from Winter Haven to Destin on 2 occasions Each time…read morehe was on time and on point Nice guy too I highly recommend this place

Not only did Joe get to me quickly on a Friday night, but he was professional, knowledgeable, and…read morekind. I was on the side on the road on I-4, cars speeding by and he hooked me up and towed my car to the dealership in no time. I would definitely recommend Bolton Towing and if your lucky JOE will be your driver. I am a little late getting this review in as this happened 4/11/25 and I just got my car back from dealer :0 with a new engine. But I definitely wanted to give kudos to Joe and Bolton Towing for being professional and very reasonable.