I just wanted to share how fantastic our experience has been with Joe, Ryan, and the entire team at Jarrett Gorden Ford. From the moment my husband and I arrived, everyone was incredibly friendly, helpful, and welcoming. They truly go above and beyond when it comes to customer service--they treat you like a person, not just another sale or service appointment. Joe and Ryan took the time to explain everything clearly, answer all our questions, and made sure we felt confident and comfortable throughout the entire process. Their professionalism combined with their genuine kindness made the experience not only smooth, but actually enjoyable. It's rare these days to find a dealership that is honest, attentive, and customer-focused, but this team absolutely is. I'd highly recommend Jarrett Gorden Ford to anyone looking for great service and a team they can trust! read more

This was hands down the best car shopping experience that I have ever had. I went to look at a demo car in my price range that I didn't really want and I told our salesperson, Vadim, that it was in our budget but he asked what I liked and didn't like about it. I drove over an hour and past 2 other Lincoln dealerships to get there and when I did he had the demo waiting and two others. He told me that they would make the numbers work if I liked one of the other two that he picked better. I was hesitant but I test drove one of the ones he selected and I loved it. We went back to the offices and he was true to his word! He was able to make the numbers work so that the better one (one he had selected, not the demo) fit into our budget! I drove it home and haven't stopped smiling! This is the opposite of any other car shopping experience that I have had and I highly recommend that you go to this dealership if you're interested in a Lincoln. They were all friendly and there was no pressure at all. They really want to make you happy and get you your dream car. The facility was also very high end and comfortable with leather chairs and snacks. I was very comfortable the whole time. This dealership is by far the best I have ever been to and worth the drive! read more

This was the best car buying experience! Our sales person, Teri, helped us get the best deal out of all the dealerships we visited looking for my new Explorer. This dealership had professional staff that came outside to greet us... in the rain! Teri and the financial manager stayed after closing to help us gather the numbers we needed to make an informed decision. We found a similar vehicle at Bill Curry but the dealer fees were ridiculous making it $6k more. We walked out and called Teri. She started the paperwork while we drove back to Winter Haven and made the whole process painless. I would highly recommend this dealership and Teri for your vehicle needs. read more

Wanted almost $3000.00 to replace my evaporator. It's expensive, but that much? I don't think so. Went to another place for half the price. Very happy with new mechanic. read more

I had a check engine light on my 2020 F150. Took it into Jarrett-Gordon for service. Turned my truck into Robert at the service desk and they did a fantastic job on get my truck repaired and returned to me in a very timely fashion!!!! I can't say enough on their professionalism. Great place to do business and I would definitely use them again!!! Thanks Robert!!! read more

On April 27 th I got a FORD FIESTA 2017 . My sale representative Andy was extremely knowledgeable helpful he was there for me he treated me like family and all of the people at Jarrett-Gordon Ford dealership have been there for me read more

Jarrett-Gordon Ford Winter Haven - My new car - Auto Parts & Supplies Near Me - Winter Haven, Florida

I was looking for a Lincoln Navigator. I contacted Rome (sales person) and negotiated the price via text including trade-in on Friday. The advertised low price online was not a trick. The price was real. When we arrived (more than 100 miles awayl everything went smooth without any games from the dealership. The monthly payment was in the end even lower than we had calculated before. I bought many cars from many dealers before but Rome and (Mike - Lincoln specialist) made it easy. Even the aftercare was excellent! read more

Poor excuse for a dealership to lead us to drive almost 2 hours away and sell car out from us telling us car was available the 45min away say car is sold know we didn't live anywhere near good job Peter for your seller lying skills read more

Poor Form Mr. Anthony Vaz As of 08/26/18, I presently have a bonafide contractual and legally binding sales agreement with this dealership via their internet sales department and my salesman was Chuck Watson. This deal has been in the works since about 2 weeks ago when I was notified that the 2018 Lincoln Navigator with the VIN#5LMJJ3TXJEL01177 vehicle wouldn't be available for purchase until the week of August 20th. I was emailed and texted pictures, window sticker along with other details. After reviewing that information, I was asked if I wanted to move forward and purchase this particular vehicle for which my response was yes. Keep in mind, I have all supporting documentation in the form of texts, emails, on-line chats and dealer forms in addition to not only the sales agreement contract but email correspondence and between this dealers finance department and my bank if the owner is interested. Once financing was secured and all documents signed by both myself and the dealer and overnighted to my office for which I signed and overnighted back and now in their possession. This morning I received a text from my salesman, Mr. Chuck Watson, to call him as it was urgent. Upon phoning Mr. Watson, he told me that they sold my vehicle to another individual. I asked when did this occur for which his reply was this morning. I asked how can that been since you sold it to me first? He told me that it was not his decision but the general manager. I asked to speak to the General Manager Anthony Vaz. He told me that he was unaware of my purchase and that he had no prior knowledge for which my response was..."I don't believe you." When I instructed him that I was all paperwork had been signed, submitted and money being wired to them by my lender this morning, his response was that he can sell it to whomever he wants because he makes the rules. My response to him was, "Not if the car has already been sold to someone else and unfortunately, "your" rule is not the law according to Florida Motor Vehicle Statues." I attempted to reach out to the owner, Brian Jarrett, by phoning the dealership. I was placed on hold only to have the GM Anthony Vaz pick up. This was a blatant attempt to intercept my call to avoid the owner from knowledge of this. I have jumped through hoops to do the due diligence asked of my by this dealership in securing the sale of this vehicle in the way of providing personal information, signing contracts and running to the post office, all of the paperwork involved in processing the loan, securing a shipper to pick up this vehicle, plus . Not to mention, now my credit has been hit for this loan and have incurred costs from my lender. Another detail I feel important to mention for anyone whom reads these reviews in an effort to be prepared for any what they may expect. I was originally told by the salesman, Mr. Chuck Watson that their interest rate would be about 5.99% but that if I had a bank I'd prefer or get a better rate that I may want to do that. However, after informing him that I was getting a rate of 3.25%, he informed me that they would match or beat it. After telling him that I would go with them for the lending, he then changed his tune and said that they could not even match the 3.25%. Florida law states that if a dealer or any individual has a bonafide offer and signed contract and the "seller" sells the vehicle to another party with or without a deposit, they are in breech and the buyer can seek damages being both legal fees and damages to replace this car being the difference of what the original purchase price was and the difference of what the buyer is out to replace it. In a nutshell, I believe this dealership found another individual that was willing to pay more for my vehicle and/or was upset because I was using my own lender. This unethical and unlawful practice could potentially cost this dealership several thousand dollars. Not to mention a blemish on their reputation. I am writing this review in hopes that the owner will reach out to me to make this right. Not all is lost at this point, as I am willing to drop not only this matter but remove my review and delete it. Otherwise, I will move forward in my quest and in addition file formal complaints and making aware of this dealerships business practice or at least in my particular case with the following: Florida Motor Vehicle Division, Florida's Attorney General and Ford Motor Company. 48 hours after (supposedly selling this vehicle to another individual), I hopped on-line to continue my quest to located another vehicle and discovered that Jarrett Gordon Ford listed this same vehicle, VIN#, details on CarGurus.com. Keep in mind, the vehicle had been sold twice prior to them listing it on line. This is obviously either a bait and switch tactic to attract interest and calls and shows intent to defraud. Allen E. Gossett Crystal Clear Pools Shawnee, Ok 74804 405-201-7609 UPDATE: I never heard from the owner or anyone else from t read more

Body shop is complete garbage and run by thieves. They should change their slogan to who knows how to screw up your ford better than ford. Took it (01 7.3l excursion) in with 1 dent and picked it up with two others. Tape left all over it , overspray on windows, trim put on crooked and chipped.they didnt even have the decency to use ford parts and they broke the ring off my overdrive button and evidently threw it away. Had i not been in the middle of selling the truck at time I wouldve made them redo it all. Buyer didnt seem to care so I let them off the hook. Not only did they do some pretty shoddy bodywork on my excursion they somehow lost (i say stole) my cash payment so ive been harrassed ever since going there. They seem to think i somehow snuck a huge white excursion off their lot without paying i guess even though i dealt with all 3 idiots in the office when i picked it up. FIRE THE GIRL WHO STOLE MY CASH PAYMENT AND LEAVE ME ALONE. read more