Even though I didn't end up buying the car from them because we couldn't agree on pricing to stay…read morewithin my budget they treated me with the utmost respect and courtesy. Judd was very nice and respectful throughout my time there!!! Great dealership if you're looking for a new/used vehicle

I just wanted to share how fantastic our experience has been with Joe, Ryan, and the entire team at…read moreJarrett Gorden Ford. From the moment my husband and I arrived, everyone was incredibly friendly, helpful, and welcoming. They truly go above and beyond when it comes to customer service--they treat you like a person, not just another sale or service appointment. Joe and Ryan took the time to explain everything clearly, answer all our questions, and made sure we felt confident and comfortable throughout the entire process. Their professionalism combined with their genuine kindness made the experience not only smooth, but actually enjoyable. It's rare these days to find a dealership that is honest, attentive, and customer-focused, but this team absolutely is. I'd highly recommend Jarrett Gorden Ford to anyone looking for great service and a team they can trust!

Was a pleasure doing business with your whole team. My truck looks brand new and that says a lot…read moreabout a 24 year old truck. Thanks for all your help.

My wife's car blew a headlight, HID D3S. They quoted $200 to evaluate the issue. $300 for the bulb,…read moreand $200 labor rate to install a new light. $700 in total to replace a bulb. I bought a pair of HID bulbs at Amazon for $60.00, and learned how to replace both in 20 mins at home. To be fair, Chevy Center quoted the same prices.

We first took our van to D & D last September (2025) because our engine light came on and cruise…read morecontrol stopped working. We were leaving for MI the next day after picking up our "fixed" van. On the way, light came on, cruise didn't work. We kept taking it back because it wasn't fixed. They have had it more than we have! During this winter we experienced the same over and over. The van then developed where everytime we put gas in it it wouldn't start. The part they quoted us was almost $500 plus $100 to install. We were able to get the Toyota part from Toyota in Lakeland less than $250. D&D did install the part fixing the hard start. However, the engine light continues to come on and cruise stops. In May we were told a vacuum hose, plugged and capped had been found and they would have to locate a diagram of the engine to know where to connect it. Supposedly this past week the van was fixed. We picked it up Friday evening after dropping it off on Monday. Today, Sunday, the light is back on and cruise has stopped. On more than 1 occasions we were given a day to bring the van in which we would do , it sat for days untouched. Drove by Friday near noon van was where we had left it. We called an hour later told they were just scanning the code , we were called shortly to be told it's fixed and we could pick it up. It appears what happened was the code was reset, the van isn't fixed. We highly DO NOT RECOMMEND D & D. Unless you don't mind paying to have a problem that doesn't get fixed, extremely poor communication, knowing Don when he does show up works from 11am -4pm. But he will be quick to let you know he has a life, plus in addition to the repair side, he sells cars, and manages rental properties, as well as sells real-estate. He should concentrate on one interest and do it well! If not repair, then selling cars, if not that, then property management/real-estate selling. His Dad would love to retire completely and step aside but his son doesn't seem to want to do that. For us, NEVER again. Tells you he can fix it, takes your money, your time. We are retired, on fixed income, taking care of 92+ & 98 year old parents. Our own health is not good and this has caused us increased difficulties.

If you don't want to get over charge for fake repairs but the duo thieves don't go here. The will…read morebreak extra parts just to charge you more money

The people that work here are very professional and courteous they are good in keeping you notified…read moreabout what's going on with your car . Their prices are reasonable .

I was having overheating issues with my 2009 ZO6 Corvette. New to the Lakeland area and looking for…read morea repair shop. Dealership where not helpfull because my car is 17 years old and parts might not be available for it. Found Maurice's and they have been amazing Quick, Quality service at a reasonable price.

Destiny was very professional I was a walk in and took me…read moreright away Repaired my flat tire within minutes

Did an oil change for my car in a timely manner. highly recommend. Great local businessread more

Blessings happen when you least expect them. One morning I stop at Douglas Collision because a seat…read morebelt on my vehicle was not working, I had tried everything! So I stop at Douglas Collision and Mr. Tim came out to take a look and he began to work on it right away! The plastic was hard to deal with but he didn't let it deter him and kept working on it. Until lo and behold he got it working again! I was so happy, because I carry the kids in this car and we need to be able to use the seat belts. Then I turned around and asked him how much do I owe you? He said nothing! Who gives a service nowadays and not charge you? Therefore, I would like to recommend their services to you. They are very professional and kind mechanics. I have had other services provided from them and their prices are a lot better than some dealerships. Thank you for reading. Have a great day!

My experience with Douglas Collision Center was extremely disappointing and raised serious concerns…read moreabout workmanship, honesty, and customer treatment. I brought my daughter's vehicle in after a rear-end accident. When I returned for the first pickup on November 12th, I discovered new damage on the car that was not present at drop-off, which I documented with timestamped photos. When I pointed this out, the manager (Tim) initially denied it until the photos were shown. During that same first pickup, I identified multiple paint defects on the bumper. Instead of addressing them, Tim became combative and stated that I was the one who had damaged the bumper--something that was not true and did not match the condition of the car shown in my photos from drop-off. This was extremely concerning and added to the growing trust issues I was experiencing. I later withdrew repair authorization due to the new damage and the accusation, but the shop continued working on the vehicle anyway. During the second pickup attempt, the situation escalated. My daughter and wife were inspecting the car when additional issues were found, including paint defects, misalignment, and a missing underbody cover plate that had not been reinstalled. Despite these issues, we were told to take the car as-is. A staff member then made a false accusation that my minor daughter had chipped paint from the bumper--something disproven by timestamped photos and video taken before the vehicle was touched. The interaction also included hostile comments, which were captured on video. The next day, we took the vehicle to Maurice's Auto Body, who documented and confirmed every defect, including the missing underbody panel and the new damage created at Douglas. They completed the repairs properly, and Douglas ultimately paid them for part of the corrective work. My experience reflected: * new damage created during the repair process, * refusal to correct visible defects, * an accusation that I damaged the bumper during the first pickup, * unauthorized continuation of repairs after I withdrew approval, * false accusations toward both me and my daughter, * and unprofessional, hostile conduct. Based on what we documented and what an independent shop confirmed, I cannot recommend Douglas Collision Center.

My experience with this dealership was great! I spoke with Stephen and Moose, they were both great…read morelisteners and greeted me immediately.

Wonderful staff the really friendly young man at the services desk is awesome! If ever anyone felt…read moreYOUR pain he always seemed to have a good attitude and understood. Good to see people like him at services desk. Good attitude good spirit good heart.

Cool people but god awful prices. Was charged $600 for them to change a coolant hose, heater hose,…read morefill the coolant, and run a pressure test. Changed the thermostat myself before they could charge me $300+ just to order and change the part all in all I should have done the job myself and save the time and money. Also the additional $435 charge on my bill was "book time" which I understand but that rate is crazy.

Being new to the area, I wasn't sure where to take my 12-year-old Audi. I'm so glad that I found…read morethis place. Great service and communication. I'm happy to have found what seems to be an honest and reputable car repair shop that specializes in German vehicles.