I sent in an interest request on an 80K vehicle. I immediately received a response via email by a salesman named Brian Peine. I responded and requested he call me because I am really interested in their vehicle and ready to buy. Never heard from Brian. I called and after numerous transfers and hanging up on me, I finally spoke to a manager named Victor. Victor identified himself as a manger and was worthless. He had every excuse why I was not able to reach a salesman. He stated the dealership just had a fire and their phones were questionable . Victor was non-responsive, had zero customer service, and his arrogance was easily demonstrated through the phone. I explained to him I was from out of state and if there was any movement on the price. Victor stated the dealer does not need to lower prices to sell vehicles to people from out of state or in-state. Not only was Victor not very friendly , the so called MANAGER made no effort whatsoever to sell me the vehicle or apologize for the 3 attempts to reach a salesman. He was horrible to deal with. I said thank you and that was it. The next day Brian Peine sent me a second email stating he would call me in a couple minutes. I never received a call from Brian all day. I sent him an email asking why he never called and his excuse was he was really busy. I have all email correspondence to show everything stayed above. False promises, No customer service, No professionalism, and a Manager that has no idea of customer service. I would never spend my money here and I hope everyone else reconsiders their decision on this business. First impressions are everything and an insight to how the dealership is being operated. I hope the upper management and GM see this review and train Victor and Brian about doing what you say you're going to do and basic customer service. I would hate for anyone else to have to experience what I just did with this so called dealership. read more

This Dealership: Where Customer Service Goes to Die (But Hey, At Least the Air Conditioning Works) What an absolute privilege it was to do business with this dealership. Truly. I came in expecting to buy a car -- silly me -- and instead got front-row seats to the most dysfunctional operation I've ever witnessed. Let's start with the salesman, who graciously decided to show up 45 minutes late to our appointment. I can only assume he was busy solving world hunger or curing diseases, because clearly being on time for customers is beneath him. Then came the beautiful promise of a 90-day warranty. Wow, how generous! Except -- plot twist -- the car was too old to even qualify. I mean, who checks details like that when you can just say whatever it takes to close a deal, right? And the follow-up? Oh, I hope you're patient, because the salesperson ghosted us for two weeks. I can only imagine they were overwhelmed with the effort of remembering we existed. When I finally dragged the sales manager into it, he treated the whole situation like I'd asked him to donate a kidney. Arrogant, dismissive -- he must really hate having customers interrupt his busy schedule of doing absolutely nothing. Let's not forget the windshield saga. We were apparently invisible, because no one even knew that's why we were there. After what felt like begging, pleading, and possibly offering my firstborn, the window was finally fixed. Bravo -- what a heroic effort to meet basic obligations. And the cherry on top? I called the general manager. I'm sure he's working tirelessly on crafting a response, because shocker -- still no word. Maybe he's on an extended vacation in a land where customer service still exists. If you're looking for a dealership that specializes in broken promises, endless delays, and Olympic-level indifference -- congratulations, you've found it. For the rest of us who value our time, sanity, and dignity? Run, don't walk, in the other direction. read more

I inquired about a car weeks ago and since then a salesman by the name of Vadim has texted me on a regular basis between 7 and 7:30 am waking me up. I explained to Vadim that it's very unprofessional to wake people up and most people wouldn't do that, His reply was I'm not most people. read more

I purchased a 24 Nautilus on 3/1/25 at Jarret-Gordon Lincoln. Victor Ballesteros was sales rep. I spoke with Victor on the phone prior, and drove from Jacksonville FL (4 hours) to make the deal because of Victor. Victor was very professional, extra courteous, and extremely knowledgeable about all Lincoln vehicles. He paved the way for my deal. He went over every aspect of the vehicle. This was the most professional car buying experience I have ever had. Victor efficiently performed his role, coordinated with Mike Sales Manager, and Michael finance manager. Victor was able to help me get an OUTSTANDING sales price, and a generous amount for my trade in vehicle. Ask for Victor, he is the best!!! read more

Called for the service department three times to get someone on the phone. Just for this "Service department Supervisor" to tell my wife he didn't know what any of the check engine code she was giving him. If I could give a negative zero stars I would. How are you a so called "supervisor" but don't know your job. Meanwhile my wife vehicle was not moving while on drive after she pumped gas. I understand you might be busy but take time to listen or act like you care? Where has customer service gone to these days? He was in a rush to get off the phone I hope nothing happens to the car. BTW they didn't have availability until after Halloween. But my wife uses her car to go to work and bring our kids to school. But I guess that's not a big deal that the car wasn't moving on park. read more

My sale rep Victoria was amazing. Mike the AGM was also amazing. I bought a 2019 Lincoln Navigator for a great prize. A couple days later I noticed constant vibration and reached out to Victoria and Mike. They fixed and replaced my cars rear struts; that was not cheap. I appreciate you both for taking excellent care of my wife's car. I highly recommend this dealership!! read more

Spent a week trying to get a truck from them, they have absolutely wasted our time! They Never get back to you, you have to call for any update. After a whole week of dealing with them the finance guy said he doesn't know what to do for us AFTER already getting approved for the vehicle. Then all of sudden we are not. They just absolutely wasted a whole week of our lives when we could have been looking for another vehicle. Definitely do not recommend wasting your time here. read more

Jarret-Gordon Ford Winterhaven was a great location to make my trade-in/ new truck buying experience simple and stress free. My sale rep Victoria was amazing to work with even though I asked her to test drive multiple vehicles, she happily helped and had my best interest in hand never pressing me to make a deal! This location also had the lowest prices in my area that I researched for new trucks with all that I looked at being right on the MSRP level. Lastly, Victoria was also a huge help post sale in personally finding my garage door opener I left in my traded in vehicle a week after my purchase and got me scheduled to correct a very minor scratch that I found on my truck at no cost to me. She made my experience and I highly recommend working with her if you are thinking about a new vehicle at this location. read more

Jarrett-Gordon Lincoln - Car Dealers Near Me - Winter Haven, Florida

This was the best car buying experience! Our sales person, Teri, helped us get the best deal out of all the dealerships we visited looking for my new Explorer. This dealership had professional staff that came outside to greet us... in the rain! Teri and the financial manager stayed after closing to help us gather the numbers we needed to make an informed decision. We found a similar vehicle at Bill Curry but the dealer fees were ridiculous making it $6k more. We walked out and called Teri. She started the paperwork while we drove back to Winter Haven and made the whole process painless. I would highly recommend this dealership and Teri for your vehicle needs. read more

I appreciated the service received from House Tech 996, Alicia Baker and Joel from your pick up and delivery team. My Ford Edge was repaired and delivered to me in a timely fashion. Thank you for a job well done. Harry T. read more

DO NOT work with this dealership. They are total scam artists. Very dishonest and unethical. They completely took advantage of me and gave me a horrible deal on a trade-in and a new vehicle and lied to me during the process. read more

I tried making an appointment over the phone because my car's check engine light came on with a little wrench. I was told by another mechanic that I had to bring it to a dealership because it wasn't something that they could fix. I was told that they don't do appointments and to just bring in my car and they would get to it when they were ready. I brought my car in today and I was told that I needed to make an appointment but the person that I had to make the appointment with was out to lunch and would be back in an hour. I gave my information and left. I never got a call from the person. This is really bad customer service. The garage was empty except for a few cars. It seems like they don't want to work. read more

The team at Jarrett Gordon Ford in Winter Haven went far and above any expectations and service I have ever received from a Dealership. I didn't think it was going to be possible to get into a brand-new Ford Maverick Lariat Hybrid due to my credit and Chico in the Finance office made it happen with minimum money down. There was no mark up on MSRP which most dealerships are marking these trucks up 8-10K due to the demand. I got the welcome call from the finance company today and I love the truck very much as well as the 43 mpg. I also delt with a sales rep named Manuel and he was really great and professional. If you are in need of a vehicle for a reasonable price, have back credit, and think it is impossible Chico in Finance may be able to surprise you. Thank you, Chico and Manuel, for all your help and going the extra mile here. You have made me one very happy customer! read more

This is a review for the Body Shop. I was referred to this location by my insurance company USAA and went in for my estimate. I was politely welcomed by Glen and the staff. We headed out to look at my damage and he scoffed at my damage and tells me there is not $500 in damage and if I bring it by on a sunny day he can pop it out and touch it up at .... get this ... at no charge? What? I was almost in tears with joy. Well in Fl waiting for a sunny day in July is well like waiting to win the lottery but today is the day I went to drop it off. He even offers me a courtesy car ride back to my home so I don't have to wait a couple hours? What ??? I feel so guilty accepting his kindness but I'm enjoying every minute of this Red Carpet Ride ! Wake me up this has to be a dream? read more

I scheduled my RV to have an oil change at their RV and truck service center. My RV has a Chevy workhorse engine, but that didn't affect taking it to this Ford dealer. Everyone in the office was very professional and friendly and completed the oil change in less time than estimated. After I drove home I checked the oil level and saw that too much oil had been added. I called the office and described the problem and spoke with Chuck. I explained that I did not want to drive back to have the oil level corrected because it might damage the engine. He Completely understood and sent A mobile tech within two hours to correct the problem. The service tech that showed up was the most friendly, professional and competent service tech I've ever run into. He spoke very highly of the dealership and completed his task quickly and even apologized for the inconvenience that I went through. I am thoroughly impressed with this RV truck service center. read more

Will never buy from here ever! This is my 2nd attempt reaching out to them regarding a vehicle and both times I've gotten kelwing as the internet specialist and kelwing ALWAYS ignores my emails, they will respond maybe one or 2 times but as soon as I try to schedule a test drive is when the communication stops. Definitely avoid at all costs unless you like being ignored read more

Avoid this dealership, misleading advertising, dishonest. Your deposit is part of there offer incentive, therefore there vehicle seems like the lowest price but reality is not because it'll add back to the final price as they listed. Terrible sales (Ryan), unprofessional, arrogant, lack of knowledge of advertising. Stopped by on Saturday checking on the brand new 2020 F150 xlt, went inside the showroom talk to Ryan a young kid go thru the vehicle numbers of rebates and incentives, realize is all lies to get you there, and the worse is on of the rebates said "equal trade/cash down: $2500" that's not a rebate, it is YOUR Money, meaning you trade in a vehicle with minimum value of $2500 and you have to put down a your own money of $2500. So this is not really a rebate. if you don't come up BOTH terms, they'll add $5000 on top of the final price. Yes $5k on top. You'll expect The symbol "/" meant either or, but to Ryan said both, you have to trade in and put cash down, otherwise they'll add the $5k back on. There marketing team have such a thoughtful trick to project customers down payment as part of rebate??? I suggest him next ads should revise the rebate amount to $40k "trade in/cash down," and the vehicle will be FREE for buyer. You guys definitely have a line up the front door everyday, and explain to all customer that actually that is your down payment or trade in value, see how the public respond!! This is a bad business practices, only will earned a bad reputation as not transparent but only hidden fees after fees. I'm glad Ryan dont show interest on my business and don't even negotiating with me of the F150... I left and the same day I got myself a F150 4x4 lariat, I spent $8k more than the xlt but I was treated as a customer and they don't have hidden fees. I will not recommend anyone go to Jarret winter haven. read more

On 06/19/18, me and my family had the most DISGUSTING experience at this business and felt the need to share and enlighten others who may consider shopping here for their future vehicle needs. I've never in my life been treated this way as a customer. The past two days when I've gotten off of work, my wife and I have been shopping here for a brand new 2018 truck. Our disabled two year old son in tow, we sought to buy a truck with ample car seat space and rear-facing air vents to keep him comfortable during car rides. We had the pleasure to work with Emory, who was kind and helpful. We came back tonight, ready to complete our paperwork. It was still light outside and the truck was freshly detailed, so we wanted to look it over one final time before proceeding inside and signing the paperwork. As we prepared to walk inside, the General Manager suddenly burst through the door while we were completing our final look at the vehicle and screamed at my 2 year old son who has a medical condition, my wife and myself and said "ARE WE IN OR ARE WE OUT?!" When the sales clerk, Emory, stated we were still examining the vehicle one last time before we proceeded inside, he screamed "I'M OUT! WE ARE DONE!". Feeling confused, we didn't know how to respond. We weren't even sure if he was screaming at us or someone else. He was, in fact, screaming at my family. My wife went inside to introduce herself and attempted to shake the General manager's hand. After scouring at her, he reluctantly shook her hand and she went on to explain that due to our son's medical condition and my work schedule, we've needed additional accommodations to shop for a new vehicle. In our case, that spanned over two evenings between 6-7 p.m. This was our second night in a row here and we were prepared to sign on the line and wanted to do one final glance over while it was still light out. He continued to scream in her face and said that we took too long to decide and he wouldn't be selling us a vehicle and to leave his property immediately. We were there all of 15 minutes when this happened. Buyer beware. We have never been this humiliated and embarrassed while shopping before. We contacted the co-owner on 06/20/18 who stated he would contact the owner over this location and we never heard back. If you don't want to be pressured into a sale or humiliated and embarrassed don't go here. read more

Hands down, the best car buying experience I have ever had. Before coming here I went to a couple other Ford dealers. The salesmen were friendly but we couldnt agree on a price for their vehicle and the amount they offered on my trade was insulting. Plus it took forever! After work the next evening I called Winter Haven Ford. I spoke with a salesman named Dennis. I explained what I was looking for, how much I had to spend and I had a trade in. He called me back 5 minutes later to say he had something I may like. The hubs walked in a few minutes later. We headed over to Winter Haven. The Edge Dennis told me about was sitting out front of the used car building. I gave him my keys so they could get they could get it appraised. We drove around for 10 minutes and headed back to the dealership. 15 minutes later they show us the numbers and we could not have been more pleased. We told Dennis we would be back the next afternoon to sign on the dotted line. I financed my vehicle through Capital One Auto Finance. They mailed me a blank check to use at one of their approved dealerships. As long as the check was written for no more than what Capital One agreed to finance the check would be cashed. I tell you this because two dealerships told us they had never heard of such a thing and therefore it wasnt going to happen that way. The check arrived via Fed Ex Wednesday morning. We headed back to Winter Haven that afternoon. My Edge was detailed and waiting for me. I wrote out the check, signed all the paperwork and within 30 to 40 minutes were on our way. Thank you, Jarret Gordon Ford. Side note, The hubs has had his F-150 serviced there. I highly recommend this service department over any other Dealership. read more

Jarrett-Gordon Lincoln - Love my Certified Ford Edge - Car Dealers Near Me - Winter Haven, Florida

My vehicle had a stone dead battery and had to be towed to Jarrett-Gordon Ford in Winter Haven after the dealership had closed. The next day, I was provided complimentary ride to pick up my car. The technicians had to reset all electronics and the check engine functions. They even updated the correct time on the clock. This dealership service department goes above and beyond in my opinion. read more

We recently purchased vehicles as well as received service from Jarrett Gordon Ford. The experience was the best I had experienced! The GM and his team made the experience delightful! I am a very delighted customer! read more

I always heard great things about this dealership from my parents, who became loyal customers, who purchased several cars, when they moved to Florida 25 years ago. I was even pleased with the way my mom was treated when we went to inquire about leasing a new car this past March. I was even willing to continue to give them the benefit of the doubt after hearing that every single email (5 or 6) my mother had sent to the salesman asking questions about the impending end of her lease went unanswered. She had never leased before, and was looking for guidance...he told her to email "any and all questions", and he'd "be happy to help with anything", and NEVER RESPONDED TO A SINGLE EMAIL. But, she was happy with the explanation when she returned to the dealership, so that was good enough for me. However, when she was choosing a vehicle, working out the details, etc., and made me a part of the process via phone while she was working with them, things changed. I would never ask the dealership to send me any documents (privacy), but they have also refused to send digital copies to my mother, while insisting that I wanted them sent to me, which I never requested. Michael Vasquez was nice enough when we spoke the day that my mother got her vehicle, but dis a complete 180° turn when he returned my call the next day. He was rude, talked over me, and was kind enough to try to mansplain away the concerns he imagined in his head, as I had never asked for the things that he mentioned. Bottom line, it feels a lot like they've gone out of their way to take advantage of someone, and when asked to be clear and specific, they bluster, get rude, and refuse to listen to legitimate concerns from a customer. read more

After having a terrible experience the night before at Elder Ford in Tampa (would give 0 stars if it were an option for them) - we showed up at 8:30am to JGF in Winter Haven. Anthony Vaz the General Manager and Rome Aguilar were wonderful to work with. They had the truck sitting out front for us ready to go - look at, test drive. They were extremely accommodating in getting to a deal that worked for us- and even accepted our trade in offering to pick it up from the shop with a blown motor. The finance manager Jeff Rogers - gave 5 star service and help as well. We couldn't be happier about the service we received at Jarrett Gordon Ford and would highly recommend them to anyone looking for a new vehicle! Thank you for making the car buying experience a positive one for us. read more

Jarrett-Gordon Lincoln - Car Dealers Near Me - Winter Haven, Florida

Used car gurus to locate the car with a good price turned out the finance department is where they wind up putting the screws to you they stuck me with 2500 bucks worth of additional warrantees and service contracts while trying to close a loan as the 6 o'clock hour and everything was shutting down I think I was definitely taken advantage of by The finance department. read more

As I was driving by a few years ago, I heard a pop and pulled into the service center. They inspected my vehicle and told me that a part had failed that I had replaced just three weeks prior. They quoted me a lot for the repair. I asked to visually inspect my vehicle since I couldn't believe that the part failed so quickly. When they refused to let me inspect it, I had my vehicle towed to a competitor. The competitor allowed me to visually inspect my vehicle while on the rack where I could plainly see the problem, which cost only $150 to repair. My insistence saved me nearly $1300. read more

My wife brought her vehicle here for a recall. The lady she talked to in the service department was rude and very short. It is a Tuesday when we brought the vehicle up. She was advised to bring it up Monday with no further word on why. My wife had to proceed to ask many more questions to get info. I called later on talked some douche bag that had me on hold for 20 minutes to tell me no you can't make an appointment for a recall and you can bring the vehicle today but it will sit there till probably Monday. They also will not comp you a vehicle. This is Fords issue, not mine, why would my wife not get a vehicle? Anyways the douche bag was real short like the lady. I called the dealer in Lakeland and received a great experience. They explained that parts have to be ordered and took my number so the manager can call me back when the parts come in and schedule a reservation. I will ask my other questions when he calls. The customer service here is trash! read more

First time I went to J-G Ford I was looking for a used car they had advertised for sale. I couldn't find it. I searched out a salesperson (curiously none to be found on the used car lot, though the new car lot had an older skinny male who said he couldn't assist me) inside the building and inquired and he left and came back after 15 minutes and informed me the car wasn't on the lot ... because it hadn't passed an internal inspection. Second time I went here I approached a skinny older male on the new car lot and made an inquiry about a part for my Ford. He said the parts department was closed. I decided to double check. They were in fact open. I asked for a price quote and the man behind the counter gave me his "best guess". He also said the item wasn't in stock and he (again) gave me his best guess as to when it would show up if I ordered it. I mentioned I had worked in retail for many years when I was younger and never had to guess about the price or availability of a product. He shrugged. The third (and last) time I visited the dealership I needed to recover the keypad code and make a duplicate key for my Lincoln. The same skinny older male from the previous visits was wandering around the new car lot and locked eyes with me and then purposefully ignored me. I couldn't find any other sales person so I approached the receptionist. The general service manager said the service department was open till 3pm and I could check with them. I went to the department and they had closed early. I informed the GSM and he replied, "That happens when we are slow". I mentioned the receptionist said they were "busy today" to explain why I couldn't find any sales-people. He smirked. I asked if he could help me. "Did you buy the car at our dealership?" I replied, "No". "Give us a call on Monday and schedule an appointment". I replied, "I can't schedule an appointment with you?" "Nope." I asked if he could quote me a price. Again, a terse "Nope.". I called another Ford dealership. Got the same treatment, but over the phone. Though they didn't have to guess at any of the prices. They gave exact prices. Slightly lower than J-G Ford, but they wouldn't be able to help me till sometime "next week". I went home and found a solution to both of my issues with a few clicks on the internet. (use the search function on youtube). Saved myself time, hassle and lots of $$$$$. One last thing, I noticed Paula T gave a review and mentioned Chuck. I wasn't going to originally but felt she needed to be affirmed. He introduced himself as the internet sales manager. I assume he has the internet assignment as his interpersonal skills do the opposite of creating patronage. If you like poor service, this is where you should shop. read more

This was the BEST CAR BUYING EXPERIENCE that we have ever had. We ALL KNOW the typical emotions that you experience at OTHER DEALERSHIPS- The excitement of owning a new vehicle, the hope for a better deal than you had imagined, the mental exhaustion from the hours and hours of waiting, the stress to accept the "less than perfect" deal because you have invested so much time already, the boredom from all of the paperwork involved and finally you drive off the lot in your vehicle with knots in your stomach! JARRETT GORDON FORD IS DIFFERENT!!! I work long hours and have limited access to my phone at work, my sales person embraced technology (Email, website and text) to help me learn about the vehicle, setup a test drive (they came to me) and in the end, they were able to get almost all of the paper work done before I got there that evening after work. The vehicle was clean, the fuel was topped off and the staff was waiting to meet me at the door with a smile and welcomed me into the office because they knew how busy I was. To my surprise, they were able to help me find much better financing and saved me a ton of money on the term of the loan. The finance manager was knowledgeable, laid back and very efficient, the paper work was a breeze! Chris Caldwell was our sales person and we highly recommend him! It is so refreshing to have someone exceed your expectations on their performance and communication. Overall, the whole experience was way better than we had expected or experienced in the past at other dealerships. read more

AVOID these arrogant jerks. Went in and drove a vehicle, had cash to pay but wanted to know if they were willing to negotiate price. Since it was closing time we left the offer (5% less than asking and split fees) and asked the salesperson to call us the following day. Never heard back after 24 hours. So we called the following day after he was supposed to call and talked to Jack, upped the offer to full price with splitting fees and asked him to call us back. 24 hours later and nothing so we call back all day and can't reach him....finally text him and he texts back that it was his day off! WTH you couldn't have let us know that the day before!? So we reach out to sales manager Chuck who DOES NOT belong in ANY customer service job EVER! He checks into the vehicle that we have been trying to purchase for nearly a week at this point and calls us back to tell us it just sold! Thanks for nothing Jarrett-Gordon! Then Chuck proceeded to try to sell us an identical vehicle with 8000 miles more, UN certified for $2500 MORE! When questioned as to why it would be more he tells us that he doesn't need our business because they are busy and he is doing just fine without us! Unprofessional, rude, arrogant and does NOT care about you as a customer! Go to one of the other dealers in town, we were treated far better by them! read more

Service dept. I made an appointment for 2 pm get there at 145 no one to check me in... Let me tell you that there where many individuals around but no one could help. So finally the advisor came in at 155 and checked me in, he knew I had an appointment I needed to get to. So I wait until 235 to go check why my vehicle had not be pulled in and he said that I still had 2 in front of me. I told him I needed to be out of there by 3 so he said that will not happen would you like to reschedule. I told him no I would not be back to that dealership. Question is why do I have an appointment if it really means 3. Its not like I showed up to quick lube with no appointment. Beware of you make an appointment at the service dept here, your appointment time is not really your appointment time, and there is no concern it's just ok by. I will never give someone my money that thinks it's ok to provide that kind of customer service read more

I would give them a BIG FAT ZERO!!!!! Spoke with the salesman Ken Saturday at 4. Told him he had the perfect Jeep for us but since they closed at 6 we couldn't get there in time and they were not open on Sunday's. We told Ken that we would drive up first thing Monday morning to get it and he said ok. They opened at 9 and we were there at 9:30, it's a 2 1/2 hour drive from Stuart to their dealership. Upon arriving Ken said that the Jeep sold in the 30 minutes before we got there! Ken has our contact info and didn't even bother to call us while we were in the car driving from Stuart. Ken didn't call to ask us if we would give him a credit card to hold the Jeep. So disappointed. read more

Update to my previous review. Went back to the dealership and was able to get a fabulous deal on the 2018 Ford Fiesta I had wanted. Both Ryan and David were friendly and accommodating and answered all of my questions thoroughly, and Ryan was even nice enough to come out to the car after we finalized the paperwork in order to help me connect my phone to the car with Bluetooth. I was very satisfied with my experience and would gladly do business with them again! read more

I don't even know where to begin. These professionals are truly some of the best I have had the pleasure of doing business with. I first came into contact with Jarrett Gordon Ford Lincoln when they held a promotion in conjunction with Deli Basket. They donated $50 to ovarian cancer research for every person who test drove a vehicle, in addition to providing free food from Deli Basket and desserts from another establishment. They donated time, effort, money and were truly a class act. The professionals were friendly and courteous. It is awesome that they were giving back to the community in this way. Truly conscious and contentious business people. While at the test drive they asked me if I would be interested in test driving a vehicle for an extended period, I agreed and the set me up with a Lincoln MKC. She handles beautifully, gets great gas mileage and has every feature you could think of. My only issue was that the vehicle did not have as much interior space as I would have liked. I left my current vehicle, a Jeep Grand Cherokee, at the dealership while I had the MKC and when I came back, my vehicle was cleaned, beautifully detailed and my steering had been adjusted. I let Mr. Scarborough know that the MKC had been a little less roomy than I would like and he immediately showed the the MKX, which will be my next vehicle. The service, professionalism and dedication at this dealership are unlike anything I have experienced thus far. read more

I had the most difficult time with them I was looking into getting a car with them took over two weeks to get a simple answer. I even waited over ten minutes on hold to speak with Cherri finally just Hung up the phone used a different phone number called again to speak with Cherri and miraculously got her on the phone for her to only tell me they couldn't help me. So I'm giving them a one star for all the trouble just to get an answer. Very Unprofessional read more

We aren't from her but my husband is interested in Lincoln's Aviator. Despite is not being from here or ready to purchase, Ryan was patient and attentive and very knowledgeable on the vehicles. He even has my husband more intrigued with the Navigator. Go check them out! read more

This is one of the best dealerships in the country. Their people are friendly and the service is fast. The staff never pressure you to buy anything. I will advise everyone to come here. read more

This for the BODY SHOP. I had a great experience there today. Great service and terrific people. Glen took good care of us and I highly recommend going here if you need an honest opinion on any body work your car may need. Many thanks again! read more

Two stars for friendly and fast communication. My deal was: I found a Pre Owned 2014 Fusion. The pics showed a different kind of red color for it. In detail section I'm pretty damn sure it said RED. In the write up for it the car is listed as Orange. I call to ask specifically "is the car RED?" The woman said oh yes it's clean and ready to go and RED. I agree to head out about 58 miles east to meet them and see a RED FUSION. It was Sunset Metallic ie (ORANGE) ugly Orange waiting for me to test and buy ! The saleswoman that I spoke to was MIA. They knew it was Orange and wasted my time and gas. NOT fair folks! read more

I took my car in for an airbag recall, and since I've gotten my car back there has been a rattling in the dashboard. I have taken it back two times for them to fix it, and they "can't find the problem". So they did me wrong and did not fix it. I dealt with a man named Robert the whole time, and he made me feel like an inconvenience. read more

said they would have my car back to me in 2-2 and a half weeks for repair to a front bumper, a rim, an axel, and a strut. it's been over 6 and a half weeks and they've given me about 6-7 "guarantee/should" dates and they just keep delaying it and shove me off on call. these mechanics here suck ass, if you go here for a repair you're a schmuck who's wasting money and time for people who want to milk insurance. read more