DO NOT BUY FROM CHESMAR! I don't understand these great reviews. If you run into any problems the "VPs" and management don't care. All they care about is turn and burn and make as much money as possible. No customer service what so ever. We have been fighting for years to get Chesmar to acknowledge they had lack of quality and fix their mistakes. We have gone through numerous construction managers, vice presidents, and even talked to the CEO of Chesmar. They don't care. They would rather blame, make excuses and ignore the problems instead of making it right. Their workers told us they hired inept people off the street during covid and they no longer use half their suppliers. Hmm I wonder if they had sloppy work? Wouldn't you rather quickly fix problems and keep bad reviews like this from popping up?
When we got the house there was pee on the floor by the toilet so I guess the construction workers didn't respect our house it wasn't professionally cleaned before we were given keys. There were fingers prints all over the windows 12 feet in the air also. Not something you would get if you bought a new car.
We had a construction manager whose previous profession was a plumber not check the overhead pipe connections and turn on the water and leave for the weekend. Oops the pipes weren't connected and flooded the house. We had another construction manager order the wrong replacement door knobs twice when I was as specific as possible. I shouldn't have to do their jobs! They still couldn't install knobs correctly as the brand new knobs have scratches all over them. The second VP said well they probably used a power drill instead of doing it by hand so they keep getting scratched up. We have walls that have texture, but still need to be painted all over the house. I guess Chesmar considers that a completed house.
There is black tar on the outside of an upper story window. We were promised in writing for an extra box of flooring since the attic supplies had a multiple floor pieces that were cracked. Dry wall repairs in the garage and bathroom still haven't been completed. There is a master bath towel holder that came off the wall. We only used two small hand towels on it and the cheap plastic anchors they used pulled out of the dry wall. The construction manager's response is to blame us that we pulled too hard is the only way they would come off the wall. Why am I constantly tightening down most of the hand, shower and toilet paper holders if this never happens? Also why do youtube videos and metal anchors exists if cheap plastic drywall anchors is all that is ever needed?? Excuses is what that is.
The house has the most aggressive soil grading I have ever seen in a house, but they screwed up the one side so a pool of water sits whenever my neighbor runs their sprinklers or a rainstorm comes through. Their original response was if the water goes away in 3 days its fine instead of fixing it. We have unpainted siding still on the side of the house. The back door paint was chipping since we got the house. The answer was doors will chip at some point so what's the point in repainting. How about you fix it once, we agree the house is finished, and if it happens in a few years then it's on me?
The upstairs insulation says it needs 11.2" initial and 10.4" settled to meet the thermal engineers R38 value calculation and the VP and construction manager acted like no 8" is fine in multiple places. I show them the sheet it says 10.4" and is circled to meet the R value. Oh I guess we are wrong, but they haven't fixed it yet. You have to push and push to get anything fixed. We had about two pages of other defects that we did get fixed after pulling teeth to get them to come out and reexplain all the problems to 3 different construction managers, 2 VPs and a customer service person. Lots of turnover, demotions and firing from incompetent people.
We talked to Don the CEO and asked him to come see the house in person and tell us to our faces this house was up to Chesmar's standard and he said he couldn't be bothered to come up from Houston and he was sure his people were doing a great job after giving a long list of problems that needed to be fixed. We tried taking them to court and they hid behind their contract that says only arbitration. They would rather pay lawyers to deny us then just come out and make it right. I understand oops and mistakes and if they promptly fixed the problems I wouldn't have given a review. It has been a nightmare of what should have been an exciting milestone of buying our first house. Thanks Chesmar.
This is the company that says "setting a higher standard". I would hate to see what they think the regular standard is... read more