We first stumbled upon Trendmaker Homes upon visiting their new community at Headwaters. The…read morecommunity is a great location with stunning views of the Hill Country. We loved the homes and decided to move forward with the purchase of a new construction. Bert, our sales consultant was a joy to work with. He did a great job of making sure we got every customization we could ask for. This all changed when new management was introduced. It also forced Bert to resign. From the point forward our experience changed dramatically. Bert was kind enough to let us know in advance that he was leaving, but I was surprised that Trendmaker did think to contact us in advance to let us know that there would be a change in management and ensure that the transition would go smoothly. What happened instead was the Rhonda sales consultant, Rhonda, gave my real estate agent a call to ask what is going on with the home. Baffled my agent said that she should know not him. Rhonda also calls me to ask what is going on with the house and she repeated what Bert had already told, which was that they could no longer provide customization. Keep in mind that my wife and live in California and have already made two trips to Austin to finalize the customization of this home. Thus we were a bit stunned at the nonchalant attitude expressed by Rhonda when we told her we would not move forward without the customization that Trendmaker agreed to provide us. Rhonda said she would provide us a cancellation order. My wife asked if I received it but it turned out that Rhonda has put in random emails and sent the info to the wrong people. We asked her to correct this to avoid sending personal information to strangers. If that wasn't crazy enough she misspelled the email the second time and once again likely sent the info to the wrong person. The lack of attention to detail is stunning. We asked for our earnest money to wired back to us. However, Rhonda said they couldn't do that and it would 3 weeks to get our money back. That is funny to me because we wired them the money and they needed it very quickly to secure the lot. They couldn't provide us with the same courtesy. A week later I get an email from their electrical contractor. He is following up on some custom work. I was surprised that Trendmaker didn't even notify him of the cancellation. I asked Rhonda to let all the other contractors know because it wasn't my job to do that. I'm not sure if she did because I never received and apology or response from her. Speaking of a lack of response. We wanted to install a pool during construction to make it easy. Trendmaker only allows you to do this with one of their vendors, Laguna Pools. Jeff met with us to talk about our options and then basically stopped emailing us. To this day I still don't know what happened. My suggestion is to avoid using this new home builder. They have poor management, lack of attention to detail, and disgraceful customer service.

Lies from everyone - Site Manager David lied about repairs being done from both our framing…read moreinspection as well as our pre close inspection. Our sales rep Matt kept reassuring us that everything would get done. He is just as involved as David. The number of sorry excuses we got during our build process still boggles my mind. Don't buy a one of their homes unless you want to deal with the shaddiest group on this planet. Paid over 400K for a 150k quality home.

I liked Lennar.... BUT if its under PMP Management, RUN TF…read moreAWAY. They'll budget 4-5k for decorations for holidays and you get two wreaths.... The people who work there are vindictive Karens and should make Lennar want to part ways from them.....They make money off the community and do not care in the least. They provide horrible services, pool cleaning is DISGUSTING consistently for 3 years.. How do you mess that up... for 3 years?

I strongly advise against using Lennar for your home building in the Austin area. My experience…read morewith their contractors was extremely disappointing. They were consistently rude, unprofessional, and unwilling to listen to concerns. Their dismissive attitude, epitomized by the comment, "this is how it is with every new house & builder," was both frustrating and unhelpful. If you encounter Jennifer from Lennar, I would advise speaking with someone else. My experience with her has been unpleasant, and I haven't had any issues resolved through her. I encourage you to read through the other reviews here to understand the common issues faced. I have faced some of these issues and similar replies were offered.

Daniel designed our custom home in a gated community outside of Austin in the Hill Country. We was…read moreimpressed with his architectural vision from the beginning and after 10 in-person meetings ( 3 in person and 6 via zoom ) we had a fully developed architectural 3D model that we give you from all sides. Daniel was very generous with his time and since we have quite a few impressive views we wanted to capture all of the views perfeand all of the Hill Country ambiance

5 star Architect for a reason!…read more Daniel has an architectural approach that I believe people will find very rare and refreshing these days. He is very giving of his time, knowledge, and is the most collaborative of the 3 Architects we have used on the 2 other custom homes we have built. As an example, even before we signed a contract he made multiple site visits to give us his friendly professional insight about several lots we were considering before we selected the property we ultimately purchased. He was extremely accommodating and friendly throughout the entire process. Collaboration is his priority from the beginning and he made it very convenient through the use of screen share as we designed the home together. We were really impressed with the architectural 3D model that Daniel created. It was amazing that we were able to have a computer-generated 3D model to visualize the complete exterior as well as the outdoor entertaining, outdoor kitchen, and the pool and spa area. We were able to have the majority of our meetings in the evenings after we got off work and we even did a screen share to collaborate on our laptop while we were out of town visiting family. Not only is he extremely knowledgeable about both the architectural and contractual aspects of building, but he seems to have a great instinct for what the client is looking achieve. He also had the desire to study alternatives and create several layouts that might make the most sense for the lifestyle we described. Our custom home is amazing and we would definitely recommend him to our friends. We enjoyed the process of the architectural design of our custom home and even more surprisingly we enjoyed the building process that is often stressful. Instrumental in our smooth building process was Daniel's custom home building budget that he accurately laid out from the beginning giving us many options and associated costs. Daniel's project management and selection of the builder really took confusion out of the process and stress off of our lap. Other critical details that made build successful was his guidance and assistance with the interior design, kitchen, and bath design, and selection of all of our interior finishes and fixtures. Our kitchen and bathrooms really stand out with exceptional design and we are very grateful for that. All in all the 3% that he charged to be a complete steward of our project was an easy decision. We will definitely be using him in the future and so will our friends that are very impressed with our the result as well as our highly detailed and accurate design and building process.

We had a plumbing issue that happened on the day after Christmas as we were awaiting company…read more Thomas put us in touch with a plumber who came out that night and got things working. Unfortunately, it ended up being a bigger issue but Thomas's crew came out, identified the underlying cause and got everything fixed. They worked hard to fix the issue quickly and without much disruption to our daily life. Thomas was upfront with us on the work and the cost.

I was in a weird place with moving across the country and needed a few things repaired/remodeled in…read moremy home before I left. Unfortunately that timeline was up in the air. Thomas made everything so easy for me. Not only did he get the work done exactly when I hoped, he worked with others I had hired to ensure the projects were managed in an organized fashion. I entrusted my home to him and he really stepped up. The work was immaculate and my home really looks beautiful. You won't be disappointed at his level of professionalism or kindness. Thank you Thomas!

They only warranty their houses for 1 year. My House the shower door pulled the tile right off the…read morewall. The door was screwed into drywall. Not only did they say tough shit, but they could also not give me where the tile code is or where it was purchased. Stay far away from a Taylor Morrison built home!!!!!!!!!!

Buyers BEWARE! Do NOT do business with Taylor Morrison. This builder put my family through hell…read more I do NOT recommend building a home with these crooks. They do not care about you nor your family. They will screw you no matter what. I lost my job and their lender couldn't approve me on the loan while it was under construction but they refused to state that for being the reason. They claimed I cancelled my contract due to default and kept my deposit of $18K. They are just awful people and didn't respond to my attorneys demand letter, costing me another $1500. I hope this builder gets what they deserve. The Austin division president, April Whitaker needs to be fired!

I recently closed a transaction with Independence Title with Chelsea as my Closer…read more There was delay due to the lender and my seller was reluctant or unhappy with postponing the Closing date. Chelsea and her team pulled off a miracle in a short amount of time. I highly recommend Independence Title & Chelsea . Thanks Prita Gujare Coldwell Banker Realty

My closing was seamless! Richard was great and actually made the experience enjoyable. The office…read morestaff was friendly and the snacks offered were an added plus!