Five stars averaging to two because they built a stunning high quality house for us & Taylor Morrison was really mostly exceptional through the majority of the process. It seems they need two very different reviews: one a five star for the great product and for mostly being responsive to fixing things. But they also deserve zero stars for the unapologetic extreme mess they leave in the streets and for not accepting responsibility or even trying to clean up their safety hazards everywhere in the road as they build houses. In the 6 weeks since I closed, I have picked up and removed well more than one hundred sharp metal objects from in the road such as razor blades, nails, screws, large staples., etc. All were actually in the road in front of the houses being built in our area. I knew it was a matter of time before I got a flat tire from all of the nails and sharp metal objects they do not bother to clean out of the roads. However on Osage just before turning onto Desert Shade Bend, I got a large nail that punctured my gas tank. The insurance company said if I file a claim they will count it as an accident and raise my rates. The bill to repair it (not including towing) is $1350! Taylor Morrison said they would not consider paying the claim even if it was only for a flat tire. Taylor Morrison is the ONLY builder in that area as it is at the end of Osage where they are working to extend the streets and there are not other builders using that street. They claim they do not use that size nail but they are either just lying (most likely) or one of their careless contractors does use it and did not secure it. It was TAYLOR MORRISON's responsibility without any other possibility. It was from one their contractors but Taylor Morrison is not only not stepping up to the responsibility for it, they defended their mess saying they street sweep once a week as if that is good enough when they are leaving actually hundreds of nails and razor blades and other sharp metal objects in the streets.
I have rated them 5 stars before and they deserved it for the quality of the beautiful house they built. They were fast and did an exceptional job building a high quality product. How can I leave it that they get the 5 star glowing reviews I gave them when they absolutely refuse consider to pay for the gas tank punctured by one of their contractor's nails and worse they have no plans to clean up all of the dangerous metal they leave in the streets every day. They should have someone cleaning up the nails, razor blades, screws and other excessive garbage they leave behind at the end of each work day instead of once a week having a street sweeper just move it around in the road. I have recommended them to many friends and still actually will recommend them for the great beautiful houses they build very quickly, but make sure you add into your budget that you will likely need new tires from a flat tire at some point and check for those razor blades etc. before your kids play in the streets anywhere Taylor Morrison is building a house. read more