I've been using Back Bay Pest for several years. They are so organized always on time and let me…read moreknow when they're coming. Matthew came this week because I had called him about an issue and he told me I could call him anytime I had a pest problem, he would be right here..... such a honest dependable company.

Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional…read morework. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done !

Thanks, Gary! New…read morehomeowner. New to the area. Gary came by to check our home and overall said the house looked good. We had noticed a collection of bugs in our master bath and were relieved it was a minor issue that didn't require their services. We fully expected him to spray the house but to our surprise, that wasn't the case, and that's a good thing. He didn't push any products. It was obvious he was trying to help, and I appreciate that. It was also obvious he knew his stuff, and the pest patterns/history in the neighborhood. Well done. We are using them from now on.

I highly recommend Getem Pest Control Services. I have used them for a few years now and I have…read morealways been very pleased with them. Technician Mr Robert Smith is wonderful. He is always prompt, personable, and respectful. The staff that handles appointments have always been friendly and easy to work with. I will continue to use them.

Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

Pest Cobtrol Representatitve came out to spray for cockroaches inside and out in a newly renovated…read morehouse with open flooring. There were 2 rooms which he was not able to reach the baseboards so I was understandable towards that, the rest of the house had open availability for baseboards spraying. The technician walked into the house for about 5 to 10 minutes and walked into each room and sprayed a little bit in the center of the room. I had moved furniture to the center of each room so that he could spray the baseboards, when I asked him if he needed me to move anything so he could reach the baseboards he said no and sprayed each room in the center. I then reached out to the company to ask if this was normal which they said no and they would talk to the technician. They then came back after putting me on hold, and said he said my house was a mess and it was impossible to spray which is not true. So now we have to walk-through a house where the center of each floor has bug spray on it. If he wasn't going to do the job right he should not have done it at all. I will be seeking a new pest company in the future.

I have dealt with SP for 30 years and they have always provided great service while being both…read moreprofessional and friendly. Their rates are good.

O'Shea's pest is very responsive and knows what they're doing! they solve their problem and gave us…read moregood information for keeping the critters at bay! would highly recommend them!

I can't say enough good things about O'Shea's. We moved into a new house and had some issues with…read morevarious insects, called them out to inspect and put out bait/spray. They have been nothing short of fantastic. We pay quarterly and they will spray and put out bait and then come out whenever we need them for specific issues. The folks they send out are friendly, knowledgeable, professional and all around good people to be around. I highly recommend them, and am very glad we went with them after a family member recommended them to us.

Robbie, is a Fox Pest professional who always has a pleasant word and a smile. I schedule my…read moreappointments and specifically ask for Robbie. I know that he will be thorough and the work will be complete. Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for Robbie. He is meticulous and never skips a beat and I know I am well protected from pests! Thank you Robbie for your continued efforts on my behalf. They are ALWAYS appreciated.

I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.

Nice guy and so far we have seen less bugs and he has 2 more service treatments to go. Right…read morechoice!!

Attempted to reach out and schedule via yelp app. They scheduled me and never showed up. Wasn't…read moreable to get through to anyone via phone either.

Coming back to do another review, update as we continue to be so appreciative of Eric "Duke" and…read morehis wife Lisa. Their compassion, attention to detail, and resolving any concerns we may have has been above and beyond any customer service. They truly care for their customers, not just as a job; but as people and want to do right by their neighbors. We have used Eliminator several times and working with Eric and his wife Lisa has been a true blessing. Eric has been doing this for 36+ years and his knowledge and willingness to share and educate on how to be proactive and do things yourselves to eliminate/decrease pests is greatly appreciated. Honest, Quality work which resolved and ant infestation (like thousands) and also flea activity. While pests brought me to Eliminate Termite Pest and Moisture Control, I believe life brought them into my life for other reasons and I'm truly grateful and blessed to have met both Eric and his wife. I fully recommend should you need pest treatment.

Eliminator Termite & Moisture Control is a professional company that Provided Quality & Friendly…read moreService @ a Great Price ! I Highly recommend this Wonderful Company !!! Richard Pepper 3013 Looking Glass Court, Virginia Beach, VA 23456