We were in town for my bachelorette party and we were so excited to visit Cheryl's due to local recommendations. About a month beforehand a member of our party called to make a reservation for out group of 10. We were informed that she would not accommodate a large party, but we could split into separate tables. We were bummed, but were excited to visit, so we decided that would be fine! When we arrived we were greeted by our very sweet server and began ordering drinks. Upon looking at the dinner menu, we noticed the "splitting" policy. It stated if checks were going to be split to inform the server, which we did as soon at the start of our order. The server said it would not be a problem.
Everyone's food came out great! We had a pleasant experience enjoying cocktails and our meals, but did notice on more than one occasion, Cheryl rudely and blatantly scolding her employees behind the bar. Although uncomfortable to watch, it was not ruining our experience.
At the end of our meal, our server approached us and told us "Cheryl said we can't split the bills". We wouldn't have cared had we not followed the written restaurant policy, but as mentioned we made sure we did. My table of "young women" we're going to go along with us, as we do not like to make things complicated or complain, even though the situation would have been unfair to many in our party. She also wanted us to split with the other table, even though we weren't allowed to be considered a party per the restaurants "large group policy". Everyone's bills differed by $15-$20. We asked Cheryl to please explain why we would be unable to do as the written policy stated and she began lecturing us about how much of a "nightmare" we were for wanting to split the bills and the server said we did not tell her we wanted separate checks. She had each of us walk up to the register separately to pay our bills, was a little odd for us to to feel she was trying to embarrass us by making us walk through the restaurant to pay, but again we wanted to make the process as simple as possible. Our server had everything organized and ready to go, but Cheryl felt the need to stand next to the register through each person's transaction.
I was the first to pay, as I was paying cash. I stood and waited patiently as Cheryl rudely explained again how the server would be ringing us out. She then began to complain about how awful splitting checks is and how she can't find any help. I stood, not saying anything more than a "yes ma'am" every once in a while. I informed her we didn't not live in the area, when she rudely made a remark about myself and the girls in my group being able to work for her and apologized that it was challenging to find good help. I made a point to thank and tip our server, as she did a fine job.
Unfortunately, Cheryl's condescending, excuse filled lectures really ruined our whole experience. Each one of us in my group has worked in customer service, mostly restaurants at some point in our lives. We understand splitting bills is not the most convenient thing, but we did try to make it as simple as possible and our server had kept everything straight.
I was not planning on writing a review, as I really have never written on positive or negative one before, but when I read Cheryl's response to another review from my party, I felt I needed to share. She included a quote about bill etiquette, multiple excuses for her poor behavior and calling us a "nightmare deluxe".
We are a very laid back group of people who were just looking to enjoy a nice meal at a highly recommended restaurant. Cheryl's disrespectful and unnecessary attitude ruined an overall good experience. It is unfortunate that a small town with limited dining options has a great restaurant that is this poorly managed, as apparent from our experience and multiple other reviews by people who are not considered "her regulars". read more