My experience with California Energy Consultant Service started with an insulation estimate from…read moreMitch. He was knowledgeable, straightforward, and took the time to explain the project and costs. We were getting quotes from several companies, so we hadn't made any decisions. What really stood out was that Phil, the owner, personally reached out that same evening to ask how the appointment went and whether our questions had been answered, regardless of whether we hired them.
Coming from an HVAC sales background myself, that meant a lot to me. I've always appreciated family-owned businesses, and an owner who takes that kind of interest in a potential customer says something about how the company operates. Phil and I ended up talking about a roof replacement we were also planning. I'd already met with six roofing companies, but that conversation convinced me to get one more estimate. We ultimately hired California Energy for both the roof and insulation.
What followed was a complicated project with multiple contractors working at our house, changing schedules, and a few unexpected problems. California Energy has been very accommodating throughout. Jamie, our project manager, deserves a tremendous amount of credit for coordinating everything. She's had to work around other trades, adjust schedules, and keep things moving while making sure our concerns were addressed. I know it hasn't been easy, and I genuinely appreciate the effort she's put into it. I've also had the opportunity to work briefly with Tony, another project manager, who has been incredibly responsive, helpful, and willing to step in whenever needed.
John and Oscar, who handled the roofing work, have been excellent. They've been professional, attentive to details, and willing to follow through on questions or concerns. I genuinely have no complaints about my experience working with either of them. The roof is now complete, and the old attic insulation has been removed. We're waiting to blow in the new insulation until some electrical work is finished, with a few minor items still to wrap up.
I also want to give Jose a special shout-out. While working at our home, he noticed an existing issue with our HVAC system that could have become a very expensive problem. Instead of simply pointing it out and moving on, he advocated for us, communicated with our existing HVAC contractor, and helped get the issue thoroughly investigated. That ultimately led to the discovery that our two-year-old rooftop HVAC unit was defective, and our HVAC company is now replacing it. Jose could have easily considered that someone else's problem, but he didn't. We're extremely grateful for his attention to detail and persistence. Thank you, Jose!
Not everything has gone perfectly, but with a project of this size, I don't expect it to. What matters to me is how a company responds when legitimate concerns come up. In my experience, California Energy has listened, communicated, and worked to make things right rather than brushing us off. That speaks volumes about their commitment to customer satisfaction.
One thing that really stands out to me is how many employees I can name: Mitch, Phil, Jamie, Tony, John, Oscar, and Jose. Each has made a genuine impression and contributed to helping us navigate what has been a challenging few months of home projects. I think that says a lot about the people this company employs and the relationships they build with their customers. That kind of personal connection and accountability is becoming harder to find, and it's something I truly appreciate.
We still have the insulation installation and a few finishing touches ahead of us, and I plan to update this review once everything is officially completed. Obviously, I can't speak to what their customer service will look like years down the road, but based on everything we've experienced so far, California Energy Consultant Service has earned an A+ from me.
Phil has set a strong example as an owner, and his team has backed it up. From the initial estimate to managing a constantly evolving project, everyone involved has played a meaningful role in making this experience a positive one. I'm grateful we chose California Energy and appreciate everything their team has done for our family and our home.
