The service, the selection, the owner. Excellent customer service…read more They offer classes and also have free sew days. The staff is friendly and knowledgeable. I have been to the shop multiple times and have always had a good time in the shop.

I reserved all 5 spots in a kids beginner-level sewing class for my daughter and her girl scout…read morefriends. The website stated that they would make 4 scrunchies during the hour and a half class, that all fabric was included. When we got there, I found out the owner (Vicky) had decided to intentionally double book the class, without telling anyone, including the instructor (who was a 13 year old girl named Audrey). So now there were 10 kids, most of whom have never sewn before. They had one cutting station set up (girls weren't allowed to cut by themselves) and 4 machines, but Vicky said one of the machines wasn't very good and she wouldn't recommend buying it. After an hour, zero scrunchies were done. I made a comment that I didn't see how the girls were going to complete 4 scrunchies in the next half hour at the rate they were going. The owner tried to tell me that it was "up to 4 per person" but that's not what the website says (*see screenshot). At that point though, she became more involved and started actually helping the students. Up to that point, Audrey, who was FABULOUS by the way, was doing all instruction but can only help so many girls at once. After 2 hours, most of the girls have completed ONE scrunchii each.I told Vicky what is going on in this class is NOT okay. She looked surprised and asked what the issue was. I told her: too many students, not enough help, not enough machines, etc. The responses I got: "Well, we have 4; you could have brought your own". Again, no supply list given. This was a beginner class, and my girls don't own their own machines.... "It depends on each person. Some people take longer. Like that girl (as she points to one child); she has had issues and needed to take out stitches twice"... "most of the people who come in already know the basics." So... Where are my girls supposed to learn the basics if not in abeginner class? "Audrey is the instructor. I'm trying to run a business here." ... Ok, so if Audrey is the instructor, then who opened up the class to be double booked?? You, or Audrey?? *at this point Vicky ignored me for about 20 seconds and then said "I opened up the class to more students."... "You're getting a really cheap price for this class. Most places charge you for the material etc." I agreed and told her it WAS a great price, and that's why I booked it for my scouts. But her deciding to run an inexpensive class doesn't mean that my girls aren't entitled to the lesson we paid for. She's the business owner. She sets the prices. And, as customers, we shouldn't lose out because of her poor planning. She finished by saying "I could always charge you more if you want." Audrey kept apologizing as she rushed between students & m ade multiple comments about "If I had known, I would have brought more material" and "I was so surprised when I saw how many girls were here." ... Vicky then tried to say "I told you I opened it to more students. Don't you remember??" And Audrey (being a 13 year old, very obviously trying to cover for her boss) goes "ummm... Oh yeah... I guess I forgot." No she didn't. She was blindsided. Vicky then talked quietly to Audrey for a few minutes... Asked her if 4 scrunchies was too much for one class. Audrey told her no, it's fine if he class was small. Then she asked if she is unable to teach large classes. Again, Audrey told her the number was fine, if she had known ahead of time and had the necessary supplies. Vicky finished up their conversation I saying something along the lines of, "well next time we just won't allow anyone into the beginner class unless they already know how to sew." What??? Does that make any sense to anyone else?? Never once did Vicky take responsibility for messing this up. I didn't get an apology or even a suggestion to minimize the chaos next time. I was met with an attitude when I questioned things and told that the girls could come back another day, buy more material, and pay an additional $5 to sew more. Vicky just said "there's nothing I can do about this." After THREE hours, most of the girls had finished TWO scrunchies each, and we finally left. They were frustrated. I was angry and felt the owner was inept. But, even after ALL of that, I was going to let it go and just chalk it up as a learning experience.... But then we got in the car. The first thing 2 of my girls told me was that Vicky talked to them quietly as they were buying additional material to take home. She asked them "So you know how to do social media and all that stuff?" When they said yes, Vicky told them to log onto a Yelp as soon as they leave make sure to leave her a high star review! Wtf??? That is next level inappropriate, especially for a fledgling business owner. We will NOT be returning. P.S. - I wish it were possible to leave a zero star for shabby rose/ Vicky, and a 5 star for Audrey. She was great, very professional and patient, and my girls would love to work with her again in the future, but through a different venue.

As a member of a local quilt guild with about 140 members, I will not be shopping at Cotton Gin…read moreFabric again. A couple of our guild members recently visited the store and were treated in a rude and disrespectful manner. Their experience has since been shared with the rest of our guild, and it left a very negative impression. I personally shopped there in November and also experienced the owner being quite rude. At the time I tried to give the benefit of the doubt and assumed it might have just been a bad day. After hearing how other members of our guild were treated, it's clear that the poor customer service was not an isolated incident. Quilters want to support local quilt shops, but courtesy and respect toward customers should be expected. Unfortunately, that has not been our experience here, and many of our members will be taking their business elsewhere.

Customer service at Cotton Gin Fabric is top notch! The fabric selection is the best in the area! I…read morewill drive from Palm Desert to Redlands for the fabrics!! Great class choices and instructors!

This is a top notch quilt store with everything you need for your projects. They are so kind,…read morehelpful, and welcoming, especially the owner, Dru. I wish I lived closer because I'd be shopping there all the time! The banner at the top of this Yelp page says they're closed temporarily and will reopen on July 1, 2026. I hope everyone who works there is ok. I don't think they would close temporarily unless it couldn't be helped. Looking forward to when they reopen!

Buyer beware!!!! Non responsive and apparently closed. After taking my money at Road to…read moreCalifornia and never sending me the kit I bought. Extremely disappointed.

From the outside you wouldn't have guessed this place was much but it was decorated so chic inside…read more Everything was in perfect order. The place was clean. Service was good. They have classes on sewing which I'm going to put my daughter in. They have a wide variety of fabric. The prices are moderate.

I wanted to learn how to use my sewing machine and learn how to hymn pants…read more... I came across place! Such an awesome expertise! Kathy and Natasha were awesome and the other ladies in the room were so supportive and helpful!!!! Highly recommend and appreciate this place!!

This store was my go to since it's close to my children's school. They were always helpful and had…read morelots in stock. I went this past Monday, however, and was sad to find out that they are closed down. Their location in Rialto/Bloomington is still open. This sign was posted in the window.

1 star because the prices are better than your company owned fabric store…read more.. but 0 stars for customer service.!! I read on here about not being a Latino and not getting acknowledged and I am and I still don't get acknowledged.. this place is okay when the teenage boy is there to help. He's friendly and takes time.. but the lady that works there is so mean and unfriendly. She literally hates her job or something.. like it's such a chore to help anyone.. she is rude and shouldn't be be working with people. If you go here just keep in mind that customer service is ZERO.. prices are good though. :(

Great little quilting shop. Has quality fabrics and looking forward to bringing quilts for long-arm…read moreservice. Fast turnover time!

Wonderful selection! Worth the drive from Laguna Beach! And they really know their stuff!read more

I love going here great service . Fabric lots of nice colors I usually go there to get my fabric…read morefor tablecloth. They cut and sew the fabric for tablecloth. Great customer service I appreciate your service

I love this Lady!!!!! Best jean fabric. Glad i don't have to go into L.A. to get it. Prices are…read moregreat.

" The Hobby Lobby Jennie Was Awesome ! "…read more I went to the Hobby Lobby in Banning, CA to get some of my Photos framed. I met Jennie a Framing Specialist and she was very nice as she explained several ways for me to put my Pictures in Frames . Jennie had a great personality and detailed to me everything she was going to do. I came back a few hours later to pick up my Framed pictures and they were done by Jennie very well. If you ever want to get your pictures Framed , go see Jennie at the Hobby Lobby store in Banning, CA. You will not be disappointed !

Took my art work in for a double mat. Color of mat was great, oval cut was great, however; when…read morereturned to me and I got home the art work was crooked and there was NO backing board. A backing board is very important to preserve art and keep it dust free. very disappointed.

Disclosure - I like gift shops. The notion that you might find the perfect item that would delight…read morea friend or family member and let them know you were thinking of them is a nice concept. When you're on a trip, the process of treasure hunting can be more special. In Oak Glen, the Apple Tree occupies a primo spot underneath Law's Coffee Shop, in the area near Oak Tree Village. We popped in to take a look on our last Oak Glen visit. I was attracted by the many colorful banners outside. There was a large selection continuing inside the front door, too. A side room had a lot of kitchen items, and another featured fabric on the bolt, ready to be cut. There's a nostalgic air to the place, even without the sewing section. My impression was that a sell off of some of the dated merchandise to make way for fresher goods might make sense. They've got location going for them, plus parking.

This is the best gift shop in Oak Glen. My family has been coming up for over 40 years. They have…read moreeverything from wonderful nick knacks to fabric to an endearing children's section. Little incense burning log cabins, dishes and greeting cards. Wonderful place to stop. For most of the time, the restaurant was run by Mr. Law and the shop by Theresa Law. Soon the restaurant will reopen with new owners from what I heard. Theresa wrote a recipe book that is a MUST. Her apple pie recipe is the best there is. If you want to shop and taste of California, this is the genuine article. Warmth and wonderment. Love this place. Eat at Law's coffee shop, pick up a pie and then shop at the Apple Tree Gift shop. Locally owned and run for over 60 years. Parking right out in front. Nice, wonderful people who treat you like family

I am new to sewing and I was interested in checking out businesses that weren't big box stores; I…read morewas pleasantly surprised to see that Moore's was so close to me. It thrills me to see such a beautiful store dedicated to sewing after seeing a giant like Joann's go away. I was immediately greeted by the staff upon entering, who asked me about what I needed, and was kind enough to give me some advice on sewing machines. I found out that this location also sells pre-owned machines which is so nice to hear as someone who was thinking about purchasing a mid-ranged price machine in the future. I also took a look at their supplies (thread, scissors, fabric, etc.), and everything was well-priced! I had been browsing online for the same products that were either the same price or cheaper at Moore's. If I'm ever in need of supplies, I would trust Moore's to keep what I need in stock.

please come visit the store. They are the last of a dying breed of sewing shops! They are…read moreabsolutely wonderful. They have great products and the women that work there and men lol, know what they're talking about. I've got several machines from this shop. As well as I've had my machines repaired here! I absolutely love them! Highly recommended!!