Posted for a family member that recently stayed there. This was her experience, I will post pictures as well.
These pictures are ones that I took this morning of the bathtub in my room at the Chehalis Inn in Chehalis, WA. The tub & shower stall were grossly filthy. The entire bottom & sides of the tub are literally gray from not having been properly cleaned in a very long time. It was not a stain, as I wiped a spot with a wash cloth and it rubbed off onto the cloth. Also, you know that pink slimey gunk that will grow around a tub from lack of proper cleaning? It was in several areas of the tub. The drain, the plug knob and the shower head were black with filth and what looked like mold. There was hair still on the shower wall from the previous occupants and mold growing in the ceiling corner which he said was a water stain. The reason I am posting this is because the management refused to acknowledge that there was a problem, even after seeing the pictures I took. He was rude and not helpful ... basically denying the complaint. He stated that the red slime could be from someone dying their hair. Really ?? And even if it was ... shouldn't it be cleaned either way? Two nights had been pre-paid so I asked that last night be refunded and the bathtub/shower be properly cleaned for the second night or a full refund for both nights and we would stay somewhere else. He rudely refused. I asked to speak to someone higher up from him ... he refused and said "and don't ask for a name because I wont tell you" !! I said I will find it out and his response was Good Luck !! After much debate Kevin finally agreed to only a $10 per night refund. I was so disturbed by the lack of professional customer service and courtesy that I stepped out of the office and had a friend deal with it, in which he agreed to the discount offer. We left for several hrs and honestly expected that it would have been properly cleaned ... but it was not. read more