We walk in, get seated, FIFTEEN mins go by before we even see a server. This place Was NOT busy. Then we ordered salads, which took another 30 mins to receive. A SALAD! Don't recommend if your not in a really bug hurry.( we were not, but still) read more

Service poor too Business flow of customers staff unable to maintain. All dishes not delivered to the table at the same time therefore family could and did not eat together and those that got their food first finished before others at the table received their food. Clearly no communication between kitchen and management dishes ordered and where told for Onion Rings after we ordered and server came " Kitchen can't get the onion rings to come out right tonight " the Meat Loaf dish was ordered and the server came back and said they where out of ground beef. But we ordered beef nachos. The food really was good if you could deal with the under staffing and poor service. Oh and don't waste your time trying it to communicate to management they don't care! read more

I wasn't expecting much from a chain restaurant but to my surprise the food was very tasty and reasonably priced. I had the cheesesteak sandwich and my wife the tilapia/shrimp over rice with 2 sides, everything was very good. read more

Cheddar's Scratch Kitchen - American Near Me - Jacksonville, Florida

I should have know when they not only didn't have cocktail onions for my martini, but they never even heard of that. It was downhill from there. I ordered a loaded baked potato, that was loaded with extra pats of margarine, and nothing else. Our guests pushed around what appeared to be some type of meat on their plates. This just can't be the best of Jacksonville. Go elsewhere! read more

Visited on Saturday. Wait was about 30 minutes. Choose to eat at the bar since there was immediate availability. Bartender acknowledged the party who sat after us. I ordered the country fried chicken with mashed potatoes and green beans and added on grilled shrimp. Very tasty however, shrimp arrived at end of meal. No offer of compensation despite the bartender repeatedly mentioning the error. I had to get their attention everytime I needed a refill or order update. Saturday doesn't seem like a good day to eat at the bar, they couldn't keep up with patrons. The limit two drink rule may be a fluke. I'm not a drinker. Usually 1-2 good drinks and I'm done. After both drinks, I felt pretty sober. read more

I'm sitting at the bar as we speak. Waiting 30 plus minutes for an app. Ava, is very nice. The other bartender is boring and uninterested in her job but does like her phone. I just witnessed a 20+ minute refire on a guests dish. The people next to me are cashing out and never got their tartar sauce they asked for three times. And there is still a couple at the bar that hasn't been greeted. The food is tasty but the bar is awkwardly quiet. Good luck Ched. read more

Worse than bad. Waited for them to be open for a while before trying. Sat at bar, asked about happy hour. Was told they didn't have one. They only had three red wines listed in which they were out of the the first two. Only the more expensive one was available. Ordered chips & Quesadilla for appetizer & Grilled Chicken & Salad for entree. Half of chips came out in many broken small pieces & were unsalted. Salad was so saturated w/ ginger dressing it was inedible. I asked for more Queso sauce & was told there would be an additional charge. Ask if they had WI-FI. NO. Had to ask for water, napkin & silverware. Waiter asked how my meal was, told him I would not be back & why. Mgr took off cost of Chips! This place will be out of business within a year. read more

I wish I could give 0 stars. They ran out of bread for the kids grilled cheese. My daughter has autism and won't eat anything else on the kids menu so I told the waitress just the drink & fries would be fine. They charged more for the drunk &fries than the meal costs. My burger had no sauce and was dry as can be. They also ran out of corn for my husbands side, they offered him something else but then never brought it. The service was slow and the food was mediocre. I wouldn't go back read more

Ohh Cheddar's. I have been this let down since I repelled down a 150 foot rock face in the Rocky Mountains. "Better then your Mothers Meatloaf" more like not as good and a Salisbury Steak. Nasty meat with no seasoning and bland Mashed Potatoes. My kids Chicken tenders were burnt. My wife's Chicken was cooked perfectly but just like everything there no seasoning... but at least the food matched the service. I would think that on a Saturday afternoon they would have A team staff. To no avail waited 15 minutes before our server decided to stop by. We ordered Water, Chocolate milk, Apple Juice and Lemonade. But our appetizer got to the table 5 minutes before our drinks, 35 minutes after being seated. Not one of eat more then half our food and we told them we felt. I wasn't expecting to and food removed from our ticket, but not even an apology... NEVER GOING BACK. And I will actively tell people not to go. read more

Me and my parents decided to try this place out for the first time after seeing some photos that looked good enough. When we walked in, the atmosphere of the restaurant looked promising. Nice, but nothing special, almost like trying to imitate other and better restaurants. The Customer Service was undeniably good (The Only Redeeming Quality): The Waitress was nice, and we got to sit down immediately. Then the food came. I ordered the Philly Cheesesteak, and while it was mostly average at best, the beef tasted cheap and even had a strange sour taste at times. My Mom got the "Monte Cristo" sandwich, which seems to be one of the popular, signature entrees at Cheddar's. Unfortunately, the "sandwich" was just a ball of fried dough with just a tiny amount of meat and cheese, with way too much oil (This can also be said about the Country Fried Steak my Dad ordered, which was more breading than steak) and tasted like a cheap funnel cake from a county fair. She was offered a Potato Soup for compensation, but once again, it also failed to impress since it had the consistency of watered-down mashed potatoes and barely qualified as soup. Needless to say, this was both our First and Last time over there. I suggest that you go to literally any other restaurant in the Town Center, and I'm not even joking when I say that we all agreed we would've been better off at McDonald's. read more

Loved the restaurant when it initially opened. Convinced our friends we needed to go there for Last Saturday evening dinner for 11 of us total. I knew we were in trouble when the server asked if a Gin and Tonic was a drink?!!?!! The evening rolled downhill at a rapid pace from there. Initially, It took them 30 minutes from the time the table cleared until we got seated. She didn't ring our food in till 45 minutes after we sat down. Had the manger at our table 3 times; spent 3 hours there, and only got 25% off our bill!! They should have paid us to eat there! I am never going back. Also, the food didn't come out at the same time, nor was the quality what we expected. What a waste of money!! read more

Words can not describe the disaster tonight! No Monte Cristos, silverware, clean plates, mashed potatoes , manager. 4 for dinner. Only 2 orders were served. We over tipped. Left for 7 Bridges. On the way out of the full lobby, I overheard a woman shouting at the receptionist, that her family drove from Waldo approx. 58 miles for the Monte Christo. read more

I was so excited to see that Jacksonville was getting a Cheddar's however, when I visited for the first time to order take out, I was unimpressed. It took maybe 5 minutes to even speak with a member in take out to place the order. Then it was not ready by the time provided. I decided to use the restroom while I waited and when I returned, my food was sitting at the take out area unattended for at least the 5-7 minutes that I was standing there waiting to pay. Who knows how long it was sitting prior. When I finally ate the food, I felt the quality was average. read more

I thought this place was gonna be way better than what we experienced. The service was just ok. The beverages we ordered were flat. Not good. Food was not that great either. I wouldn't go back! read more

Snail service , they could not seat 12 of us even after a 30 minute wait . later on they figured out a way to join a few tables after we rejected a 8 seater for 12 folks !! 3 stars for the waitress as she was at least trying to get us what we have ordered but could have been better. The food is regular as served in any fast food joint and this place needs to improve their service pace for sure . read more

Will not be going here again. Took our team out for lunch. Giant hair in the appetizer, replaced quickly by the manager with another app, that a second sever bringing a duplicate. No refills on soda, didn't bring me my requested water. Asked another server to send ours back over and was asked "what's their name?", no record kept of who had what tables? Food was below average at best. read more

My first time at this location and it was a terrible experience. Our food came out 40 min after ordering and it had the wrong side items so I was pretty disappointed. Also my husbands food was cold. They refunded one of the meals and offered to correct the item which was nice & recook my husbands food. I wish it would've been better I bragged to my husband about the spot in another state & his first time to cheddars was not a great experience. I might try again in future. read more

Yuck, I'd rather eat a bologna sandwich than to come back to this restaurant. Decided to come here for lunch one day. I should have just went to PDQ instead. read more

Good food, nice, relaxed atmosphere, very good service. The claim is that everything is made from scratch; if that's really true, then I'm super impressed; the chicken and shrimp dishes we ordered were delicious and TENDER. Prices are reasonable. My wife ordered the Apple crumble thing with ice cream for dessert. This absolutely GIGANTIC casserole dish came out, filled to the brim with Apple crumble, and two huge scoops of ice cream, already melting over the sides. It was a three-person sized dish, and 95% had to go home with us in a box. My only complaint came seems silly, but our appetizer chips came out mostly undercooked - greasy and soggy. Our server immediately brought out more, so no worries; everything else was superb. read more

Very good comfort food. Service, as many have mentioned before, is still a train wreck. It's a new place so hopefully they'll work out the kinks soon. read more

This place was horrible! The wait time for a table and for food was ridiculous. The food was subpar. For what we ordered, I could've made it at home. read more

Enjoyed the loaded potatoes as an appetizer along with salmon for dinner. Everything tasted well, but the waiter seemed a bit overwhelmed.

This is the absolute worst restaurant in Jax. They ruined a pleasant birthday celebration with my husband, son, and sister. Waited several hours for food that never arrived. Left without dinner. Very unprofessional/unenthusiastic hostesses, lackluster waiter, unskilled bar staff and managers. And finally an unkept facility. I will never frequent this establishment again. I suggest you think twice before visiting, which I did but second guess myself. Please provide your staff customer service training and manager training. read more

I was in from out of town for my 22nd birthday and everything was wonderful. Great good. Even better server. Ask for Hannah!! She was nothing short of amazing! read more

This place is the absolute best in the area they have over 20 full meals under 10.00!! They give you a ton of good and it's all high quality.... Worth the wait . read more

I have been at your restaurant 4 times. At one in Jax fla 3 times and the one in Brunswick Ga one time. I love the décor, food is great, there is a wide variety and the prices are great! My only complaint is the service, it is EXTREMELY slow every time I have eaten there. I hate to see this place go under due to poor service. Please work on that, as I love everything else about your restaurant! read more

Well I was excited to try this place based on recent recommendations. Unfortunately I was extremely disappointed. The server didn't seem especially enthusiastic and as the lunch progressed she was largely inattentive. The first thing that was unsatisfactory was we were not offered the croissants with honey butter. Secondly, my dining companions lunches were not correct. My friend's salad came after her burger and it took a long time to get the mayo she asked for. Her daughter's pasta came with vegetables that she requested to be left out plus the extra sauce she wanted never came out. Lastly, to be (overly) critical (but it bothered me so I'm mentioning it) the servers nails were very long and didn't look hygienic plus I had to ask for a drink refill. read more

Stopped for lunch. My wife ordered the Chicken Pecan Salad. When the salad arrived it was announced that they are out of pecans. A lot of lettuce, watery ranch dressing. On the plus side, they did deduct it from the bill. I had a combo of caesar salad and club sandwich. It was okay, though croutons and crust were extra hard. read more

I enjoy! I've been twice. Everything from the cuisine to the atmosphere and overall pricing is dope. However; if you're looking for attentive customer service, do your best to avoid this spot during it's peak hours which are on Saturday Nights. That's the first time I went, our server was gone forever, when he came back, he seemed to forget what we requested at least two times! read more

I had one of the best experiences here at Cheddar's all because of Danielle! She was absolutely amazing! And shall I mention the outstanding food!? What a great place! Will def be back! read more

I loved Cheddars that I went to in Alabama and was eager to try this new location. However, a nearly 2 hour wait for food makes me wonder whether this location is worth ever returning to again. This did not reflect a problem of a generally slow kitchen because they just opened but a complete lack of and understanding of the restaurant industry and how to treat customers. My colleague and I stopped in for what we thought would be a quick bite to eat. We especially thought it would be a quick trip because there was no wait to sit. However, from the moment we sat down, the problems began. After waiting about 10-15 minutes and not being greeted by anyone on the wait staff, we flagged down a server and asked if she could take our order. It was not especially busy at this point so it was odd we had not seen our waitress. She came by shortly thereafter to introduce herself and confirm she submitted our order. We saw her approximate 1-2 more in the next 20 minutes or so and not again for over an hour. After 30 minutes went by, my colleague and I started to notice people who came in after us already had their food, we had not seen our waitress in awhile, and we still had no food. We had ordered just a chicken sandwich and chicken fried steak, things that were not difficult or time consuming. Of note, when we ordered a little after 12, the sides that came with the country fried steak were already out-mashed potatoes and green beans. After approximately 40 minutes or so, we asked another server for a manager as we had not seen our waitress in awhile. Another 10-15 minutes or so go by and still no manager. Finally, he shows up and apologizes, agrees to comp our food, and says he is going to look into it. At that point, it was over an hour we had been there and we believed our food would now becoming very soon now that management was involved. Boy were we wrong. It was another 35 minutes or so before our food arrived. In that time, all of the tables around us had turned over 1-2 times and received their food. At this point, our goal was to see if we would hit hour 3 before our food arrived. Once it did arrive, the woman who brought it was apologetic, super friendly, and fixed one of the issues with the sandwich in just a few minutes. Had she been involved the whole time, I think we would have had our food sooner and felt that people were actually working to get the food out to out table instead of feeling like we had been placed in some mysterious dead zone. Once the food arrived, it was delicious, just as my meal was in Alabama. However, given the time it took and the way the situation was handled, I can't recommend anyone go there. They clearly have significant growing pains and lost sight of the most basic goal in this industry: customer service. Our waitress came back once the food arrived and apologized for the wait, claiming she put our food in, but the kitchen never received it. She said it was only much later they figured this out. Had she been more conscientious, she would have followed up sooner about why our food was not out yet and brought the manager out on her own. Both the manager and her handled the situation poorly. Our waitress admitted she was afraid to come back to our table, which was crazy because my colleague and I were very polite and not rude at all. Though we could have easily lost it, we didn't and instead chose to see the humor in it. However, the ineptness of the waitress and manager were hammered home when the last thing the waitress said to us was "Is this going to be on 2 checks..." read more

The menu had some great selections; something for everyone. I got country fried chicken with mashed potatoes and green beans with a side of broccoli casserole. The gravy on the chicken was delicious and the chicken had a perfect crunchy coating. Unfortunately my food was not hot. Not even close. I am pretty sure the green beans were canned. The broccoli casserole had saltine cracker crumbs on top that weren't crunchy and took away from the dish that was mediocre anyway. I was with a party of 5 and was able to see a few different dishes. My friends enjoyed their food but two others mentioned the food could have been warmer. No one raved. I fear this place will become a standard diner if they don't keep a constant eye on quality. Overall it was okay but there are too many other great choices close by so I probably will not return. read more

Not impressed and very disappointed. Staff is unorganized, disengaged, and lack energy. Had to wait over 30 minutes while 6 tables were waiting to be cleaned. Seriously? Ordered a glass of wine only to find out 15/20 minutes later they were out. You have a L.O.N.G way to go before I will ever even consider coming back. read more

This evening was my first visit to Cheddars and it was pretty good. Out waitress was Skylar and she was very helpful because I was super indecisive on what to eat. This is a very laid back casual restaurant. Prices were pretty good too. read more

The worst dining experience I have had. I understand the wait being long on a saturday night but for the employment staff to be in the back where the guests can hear you very clearly talking crap about kitchen staff and how poor their tips have been is highly unprofessional. The appetizer wasn't anything like the menu had described which means the kitchen only wanted to sell it off quickly. Then when our entrees came out, the pasta was dry and the country fried steak was all but cube steak. There was more breading than meat and was simply covered up by way too much gravy. The drinks from the bar took way too long to make but they did taste good at least. I wouldn't expect myself to visit this establishment again. read more

Waited 45 minutes for raw chicken. Slow service, horrible food. Do not go.. save your time and money. read more

Cheddar's Scratch Kitchen - American Near Me - Jacksonville, Florida

First off server station is disgusting ! Food,straws , old lemons and other things are being left wide open ! I saw two servers already dig their hands to get lemons instead of using tongs. Secondly , the juice is not covered ! Dirty glasses surrounding the whole bar disgusting !the juice is being left out by the bar with flies surrounding all around. I'm sitting at the bar and no one has bussed these dirty dishes that has been sitting here for over 15 minutes. A waitress came over and picked up the menu next to the dirty dishes but did not pick up the dishes. What kind of waitresses are these ? Honestly , being in the food industry this would never happen. Needless to say, I won't be coming back !!!!! Eat at your own risk :) oh and a customer had a complaint about a hair in their drink , the waitress dogged through the glass to look for the hair just make another drink why dig your dirty hands through a drink to look for a piece of hair.this is the worst restaurant in the town center. This establishment should be placed on another side of town. read more

See all

My family had a terrible dining experience at Cheddars tonight. The wait time between our salads and meal was 30 minutes. When we did finally receive our meals, the carrots were ice cold on one plate and an order of mashed potatoes was substituted for green beans on the other. We were told the reason is they ran out of mashed potatoes. Poor, slow service. Also had one employee standing by the end of the bar playing on her phone the entire time. read more

This place has a variety of food at good prices, loved the Clearwater location, but unfortunately our party of 6 (and about 40 people waiting with us) had the worst experience at this location. We were quoted 45 mins at 8:30 on a Saturday night (understandable for a new-ish restaurant in Jax) and after an hour we (and everyone else in the lobby) were told we were misquoted and the snooty host said she didn't know how long it would be. I get it's frustrating when you know you've made a mistake and there's tons of angry potential customers staring at you, but please hold the attitude. Won't be back, plenty of other great choices around. read more

Was excited for something new and was let down. Hair in my husbands food and the set up of this restaurant was kind of awkward. Food was not great at all. Should of gone to McDonald's. Don't think we'll be going back. read more