I was very disappointed with my visit to Chatime today. They were out of tapioca pearls on a Saturday afternoon and they told me it would be an hour and a half before the new pearls would be ready. The two people with me heard this, too. As we walked out, my friends said to me, "Wow, I can't believe they didn't even offer you free pearls next time or a dollar off next visit or something." Tapioca pearls are the most distinctive ingredient in bubble tea. Anyway, I submitted a complaint online, and instead of saying "we're very sorry, can we try to make things right?" they said their staff didn't say it would take an hour and a half. After about five emails, no progress was made, and I felt frustrated and like they essentially told me I lied. Zero sense of satisfying the customer. read more