If I could give 0 stars, I truly would.
This has been the…read moreworst and most stressful experience I've ever had with any business.
I trusted Ideal Image with more than $6,092.56 of my hard-earned money money I spent two full years saving because they promised me "amazing results," "life-changing improvement," and "professional care."
Instead, I received misleading information, pressure, and treatments that did not work at all.
Laser Hair Removal
I completed almost all my sessions. I only had two small sessions left, but the results were almost nonexistent.
The hair still grows back nearly the same.
Every time I showed them photos proving nothing was improving, they kept telling me to "keep going," instead of acknowledging the problem.
Credits Instead of Real Help
When I asked about my payments, they said my money was "already used" and that everything was turned into credits in their system.
Credits for WHAT?
for treatments that had no benefit?
for services I never asked for?
These credits stay with them, not with me.
They trap your money so you can never get it back.
Microneedling
They convinced me to buy 3 sessions and promised major improvement.
After the first session, I had:
no peeling
no reaction
no change
no improvement
When I asked for a refund, I was told:
"Ideal Image does not give refunds."
Then they tried to pressure me into switching my money into other services I didn't want.
Fake Refunds & Pressure to Pay More
They kept pushing me to pay an additional $1,300, promising "you will see results later."
I trusted them again and again absolutely nothing improved.
The Worst Part: There was no record of my file
After I complained and demanded a refund, I contacted HFD, the third-party finance company they use.
When I called HFD myself, they confirmed:
There is no account affiliated with my name (Sara Majali).
This makes it look like I never made any payments at all even though I paid everything in full.
This is extremely suspicious, unethical, and feels intentional.
"Refunds" That Are NOT Refunds
The receipts they gave me list "refunds," but these are NOT real refunds.
They are only internal credits inside their own system.
I did not receive even $1 back to my bank.
Not a single dollar.
High Prices, Pressure, and Manipulative Behavior
Their prices are extremely high, they push nonstop, and they make you feel obligated to buy things you never wanted.
When I asked for my original receipt, they printed a different version to make it seem like nothing wrong happened.
No professional or honest business behaves like this.
I Will Not Stop Fighting for Every Dollar
People work hard for their money.
Mine didn't grow on a tree.
I will keep fighting until every dollar is returned, and I hope others think twice before trusting this company.
Invoices Attached
I attached the exact invoices that Ideal Image themselves provided to me, which clearly show:
charges
"refunds" that are only internal credits
no money actually returned
I am sharing this experience so others can be aware and protect themselves from going through the same stress and financial loss.
