Overlake NEVER disappoints... came here with hubby for same day procedure, front office staff was…read morevery helpful, check in was nice enough to walk us to a completely different part of the hospital than where her desk was. Our nurse and the patient care technician were absolutely amazing, extremely helpful and very knowledgeable. We weren't rushed , we were thoroughly impressed with every single step of the process and post procedure instructions. Highly recommend...

Everyone is bitchy here…read more From the check in person to the nurses at the SPU 3rd floor. It is free to be nice.

we had a terrible experience here. cold, unhelpful receptionist. no empathy. no feeling. Will never…read morego again.

This is after an Emergency room visit with an extremely unqualified staff who seems to be lacking…read morebasic patient care training. Let's start by myself being questioned why we were at "this" ER, instead of an ER that we prior visited earlier in the day... well this ER was closer to our home, we needed immediate medical attention, it was getting late and the first discharge paperwork stated to return to ER immediately if having problems.... Overall Why does it matter?... I'm in the middle of trying to get care for my wife who has extremely complex and acute conditions and we were disrespected at every step of our visit. I took us to what a thought was a professional medical facility with professionally trained medical staff that respected patients and took their jobs seriously. We were viewed as drug-seeking from what I can tell, as that could be the only explanation for the treatment we have received, and that is just unacceptable. The team did not listen to me, the caregiver of the patient, and against my direction made numerous mistakes that led to further patient harm and distress. Starting with in the waiting room, my wife had to be assisted to a recovery position on the floor so she did not fall out of her wheelchair due to active seizures - staff approached us and said we could not be on the floor and she had to get up. At this time my wife was in the middle of seizures, unable to communicate, understand, or control her own body. I had to argue for them to even listen and they left, clearly frustrated - but not offering any help. Later the same nurse came out saying they had a bed - my wife was still on the floor and unable to utilize her strength to move herself. The care staff then asked, "what do you want us to do?" I thought that hospital staff are trained to help patients off the floor from falls and etc, so I literally said, "are you not trained to help a patient off the floor?". After they finally sent out staff to assist me in picking my wife up to get her to the room, they literally asked me to open their medical cabinet to grab IV and blood draw equipment - I am not a medical staff at UW - that is totally unacceptable - again! What procedures are in place to ensure these numerous mistakes are not made over and over? It is a harm to patients, patient families, and the community. It's crazy how those most vulnerable and dependent upon intensive medical care, are treated the worst by the medical staff they rely upon. One of the first things I said is to not use her left arm due to the series of conditions that will make it difficult, if not impossible to get a line. Well you can clearly see they did not listen and blew her vein out. We followed up with our primary doctor at UW who was horrified at the care we received. Let's just end with although this is the closest ED to our home we will take the risk and drive to the next one. We have reached out to patient relations numerous times with no response. It seems that they are more concerned about google reviews here than good patient practices and may finally get back to us here?????????

I came in with a broken knee and a ton of anxiety about it. Everyone there was patient, kind,…read moreprofessional, highly skilled, and handled me with sensitivity and care. I am thankful that we have access to such a great group and great hospital.

Just returned from horrid experience at Ballard Swedish ER. Went in for an ingrown toenail at noon…read morefully expecting a long wait. Explained my need clearly. Haunted looking young man took my info and said sit. At 3;00 (not bad) was called in. Dr Peter Pan quickly informed me that he couldn't treat my toe because of time constraints. They should've said something from the moment l went in. Adding insult to injury another A..hole Dr tried to make a joke out of it. I am done with them.

Reaching a human through their system to get a referral, or get a prescription refill authorized…read morehas taken multiple attempts and may hours. The hospital's AI system is pathetic! I've been a patient of their clinic for over 20 years, yet reaching a human to get urgent issues taken care of before the end of the year, when my insurance plan is changing, has been unexpectable. I'll probably end up spending thousands of dollars and need to submit extra insurance claims due to their poor service AI / lack of human service.

If I could completely erase my medical record with UW, I would. Before I step foot into my…read moreappointment, my complaint has been dismissed -- over and over and over again. God forbid you're a woman, have autoimmune conditions, have dealt with depression (like everyone else in Seattle), and god forbid you're in pain. After being diagnosed with multiple autoimmune diseases outside the UW system, I was so excited to finally see a rheumatologist who could put all the pieces together and help me manage all my symptoms comprehensively. Instead, I got a cynic. She told me that yes, I'd tested POSITIVE for Sjogren's in the past and yes, it was unusual that I'd just had a salivary gland removed the way Sjogren's patients tend to have, BUT SHE DIDN'T QUITE BELIEVE IT (What????), so she wanted to test me again. The same tests. Again. And true to the tricky behavior of autoimmune markers, they decided to hide that day. (That should be Autoimmune 101). Then she denied the results of my adrenal tests showing a need for steroids, which had absolutely transformed my life for the better. Then, when I said I'd like to move my pain management from a clinic to rheumatology where it belongs, I suddenly became the worst of all things ... a drug seeker. (UW reflexively labels everyone in pain as a drug seeker. There is no such thing as pain, by the way, not even from a torn shoulder or torn plantar plate or the arthritis stemming from those injuries.) I am 53 years old and she asked me if I'd ever tried ADVIL or TYLENOL. What???? You mean the first line of defense? You mean the most obvious place to start? In what world would I come to a doctor asking for help with pain if I hadn't tried everything else? Yes, I had tried those OTCs and so much more. I'd given them to my children, who are almost as old as she is. In a spectacular wrap-up, she actually said, "We don't have time for people like you." I assume she forgot that I, along with all her other patients, pay her very, very well for every minute of her time. I believe UW perpetuates elitism, I believe it perpetuates negative stereotypes about female patients, I believe that if you've ever dealt with depression or anxiety at UW, it's the first thing many UW doctors consider when they "consider" your acute symptoms. A teaching hospital at this level has very serious issues when every patient looks like a problem, not a human being.

This is the premier hospital to come to for specialized treatment for children. Feels weird writing…read morea Yelp review for a place that shouldn't need recommendations when it comes to top notch cancer care for kids. This journey started last year with a Leukemia diagnosis for our youngest child. Words can't even begin to explain the emotional process that our family went through just to understand, "how could this happen to our kid?" The staff here in the oncology and cancer ward were absolutely amazing and helped us through every step of the journey. Parents bring their kids from all over the region to come here for treatment. We are so lucky to have this hospital a short distance away. Countless in-patient weeks with weekly clinic visits had us seeing many days here at the hospital. There are so many amenities such as the family resource center, chapel, child life specialists, physical therapists, etc. that they have every need taken care of while your kid is in the hospital. As of today, we've made it through the toughest two phases of his treatment and are now entering the marathon of the two year maintenance phase. As much as I look forward to never having to go back, I truly appreciate all of the amazing staff here, especially in the oncology wing, who my child and I will miss dearly.

Lovely experiences here with wonderful nurses and great food. I've stayed here three times and the…read morecare is super quick inpatient. Although when outpatient something like a dietitian appointment could take two months for availability vs the two hours it would take inpatient.

I already emailed Gen Saecho and Andrew Shockman. Update:…read moreresponse from St Anne when I have requested my father's broken surgical blade to be submitted for analysis. "I want to confirm receipt of the photos you sent. I am sorry that the care your father received didn't meet your expectations but at this time there is nothing I can offer your father. Kind Regards, Tiffany M. Mendez, CPDM, CCP, ACP Claim Manager Enterprise Risk Management "

While I see a handful of negative reviews for this hospital- I have to say that I had a completely…read moredifferent experience. I had to go to the ER yesterday due to shortness of breath, yadda yadda. It was nothing, but better safe than sorry I guess. The ER was disorganized and it was clearly understaffed- BUT, the people who worked there were kind, helpful and smart. In my opinion, if the staff can at least make a patient smile despite being under duress, that's a good hospital. It took a long time to get my results, but I was checked on and treated like a person- not a burden. Shout out to Laura (I think this was her name- doctor with short blonde hair!) and Steve who were keeping the ED held down! Also- as a girly with anxiety- I wasn't brushed off ONCE as "oh it's just cramps" or "you're just anxious"- which I know is huge for a lot of people!

I have not been an inpatient here, but I do come here for the UW lab. It's a beautiful and tranquil…read morecampus, and if I had to be in the hospital, this UW location would be a good choice. The lab is excellent. It's a walk-in (no appointments) that most people don't realize is here and part of the UW's labs. And the lab staff is friendly and professional.

ER doctors and staff were amazing…read more Transition to the hospital Special Care Unit was smooth and quick. They have a special doctor to serve as point person to bridge the two different areas of practice. Love it.

If you can avoid it do not go to this hospital, do not send your children to this hospital, I…read moreexperienced severe medical neglect i would've died there if I didn't get out when I did, there is no structure, the staff won't believe you if you have a problem. They force you to take medication no matter what it does to you. I dont know how they are still open or how the staff can live with themselves working there. It's a hell hole.

Patients just sleep all day there's no type of peer support available and none of the techs seems…read moreto care . If you need care I would start with your own doctors first. This is also a for profit organization for people who care about that . I had to see the state to get released i really would recommend dealing with all your psych issues through your own doctors . Inhumane barbaric and people should have a lawyer if you go to this hospital my wife tried to call the hospital and they hung up on her !!! And wouldn't update her on my status. I also tried to shower and was told to use soap from the sink when none was available in the shower. And I was going in for meds issues and they tried to hold me if you try to leave they will call DCR on you. I lost hours at work for this !!!

The buildings are older, and because it's a large hospital, it can get quite busy. There are plenty…read moreof parking areas, but drivers often weave through the lots quickly and somewhat carelessly, which can make arriving for appointments a bit stressful. The garage parking could really benefit from clearly painted lane markings to help prevent near-misses and accidents. As for the staff, hospitals can be hit or miss, but I've only ever encountered kind and professional doctors and nurses here. Whether I'm attending my own appointments or supporting someone else, the waiting areas are generally bright, comfortable, and equipped with water dispensers and TVs. Wait times can be long, so it's a good idea to bring something to help pass the time. While signs ask patients not to use phones during appointments, staff don't seem to mind if you use your device while waiting.

I am going to sue them for malpractice they are understaffed and overworked I had a…read morelife-threatening condition and intense abdominal pain I arrived in an ambulance and they made me get off the gurney and sit in a very uncomfortable chair in a waiting room for six hours of an intense pain and then took me into an emergency room did a cursory look at me and sent me home with muscle relaxant when I had a life-threatening condition of a blood clot and abdominal blockage this was in my file I had done a test a week ago that showed this they sent me home I could've died and they never even admitted me until these people who own this hospital staff up and start putting patients before money I would never go back to that horrible place again

I recently went in for a scheduled procedure and was impressed. Only issue was not enough HC…read moreparking and a shuttle would be nice. Not necessary but nice. First of all the staff from Volunteers to the surgeon were all very caring. Autumn, Amanda, Kim, Ema were extremely professional and did not just go through the motions they were above that they were awesome. Michelle (PT) was awesome and very helpful in providing guidance in what I needed for my recovery from a PT position. The hospital (5yrs old) still has that new hospital air. But the professionalism of the staff is one of a highly tuned Maserati. I have one more procedure to go and I look forward to having it done at St. Anthony's.

I went in for an ultrasound a week and a half ago. St. Anthony Hospital is a beautiful building…read more Everyone was very friendly and efficient. I was in and out in no time. I would definitely make the trip over to Gig Harbor from Tacoma Just for a stress-free experience.