I was very impressed with the knowledge and pleasant customer service from Natrica Arnold. This was…read moremy first visit at the Spectrum store in Waxahachie and the team there was very helpful. Sadden to hear that they will be closing next year hopefully it will be a change of heart to keep it open. Thank you James

Do not use spectrum. They don't use conduit or bury wires and had to go to the city and spectrum…read morecame out and put a cloth piece around about 6inches and now we have to fight again for them to come out. If they can't get installation right then I know it's gonna be a hassle with this. The guy they sent was higher than a kite and when called they ignored it. What happens when he's out there driving and causes a accident

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

Signed up in July with my credit card and assumed it was on autopay. The service is so much faster…read morethan AT&T. My disappointment is that today in the middle of a conference call via WiFi, the line went dead. I was unable to rejoin an important call. Apparently, the autopay was never set up and my bill was overdue. OK, shit happens with new service being set up properly. My issue is that I was two months overdue and no one contacted me. No email, no call. I did not pickup a call from Stephenville, TX, I live in Corsicana. Since no voice message was left, I assumed it was one of the many I identified solicitation calls I get daily. Minutes later my internet was cut off. They also charged a late fee to reconnect service. They couldn't even set up autopay over the phone, I have to go by the office or fill out a form that they can mail out on request. No option to fill an autopay authorization online. This needs to be rectified immediately. For a technology company, they have low-tech customer service.

The quality of equipment, install personnel and customer service are all terrible. Few months in…read moreand multiple equipment replacements, all while dealing with the customer service people on the phone is like taking to someone who wants nothing to do with you. Have been outright lied to by them and when called on it the manager won't even bother to talk to call you over it. The install was terrible, just a 1' piece of flex out of the box and the line just laying across the yard, not even attempting to make it look like they care even a little. I'd go with anyone but this company for my internet

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

Two words: Stay Away frontier is such a bad service. their…read moreinternet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

Had an issue with our equipment. Spoke to someone online and they said to head to the store to do…read morean equipment exchange. Once there we had to wait 15 minutes because they didn't tell us before hand that we could checked in online. I mean it is what it is at this point. We were 10th in line. This was around 12:40pm. On top of everything, Everyone coming in was being told to "go to the UPS store to exchange their equipment ", so you guys just don't want to do this? we are paying for the fastest internet. And they said they don't carry that type of modem in store? Excuse me? Is it just this store or all because when we first got spectrum at a different location we didn't have that problem. Anywho, after wasting 30 min we just left. Around almost 3:00 pm we get a text saying we are next in line. So glad we left. I ended up chatting with someone else online instead and I'm glad I did because I would have just been there sitting wasting time. To the young lady who helped me online , thank you. But this store is just a no for me.

They told me to wait 30/40 minutes, which is fine. I waited about an hour and a half…read more I was in line, but my name got dropped because the other people weren't there physically, but they moved them back into the spots in front of me. Waste of time bad service I DONT recommend anyone coming here for service .

A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

It used to be great but is steadily going downhill. When I can afford a different service, I am…read moreswitching. I never get the speeds I pay for when it is working and the p8ng is always sky high.

One star rating only because zero is not an option. I don't know how they got an A+ rating with the…read moreBBB, but someone there must have gotten blown so hard they're still pulling their underwear out of their @$$. To say Rise Internet is the McDonald's of the internet service providers isn't exactly true. Dumpster diving would be more accurate and fitting when comparing them to the food service industry. They used to go by the name of Skybeam and their service was just as bad then as it is now. The largest source of their problems (other than methamphetamine addict being a requirement for employment in a technical role) is from them overselling the service and putting more (far more) customers on towers than they are rated for. The last couple of months I had service with this company I used my phone as a hotspot because when there was a signal the upload and download speeds were sub-Megabit. I was trying to change the password to the email provided by Rise. The process on their website was not working. I cannot remember the exact excuse they gave me, but told me in order to change it I would have to give them the new password and they would do it. Yes, they really think customers are as stupid as their employees. They were trying to get me to pay $9x.xx for the last month of service, which I didn't. I was hoping they would begin collection action so I could begin legal action. They never came an removed their equipment. Why waste fuel when you know it is malfunctioning and cannot be used on another unsuspecting victim/customer? TL/DR: Crap service from a crap company. Review edited because I saw they changed their name again, but not a good job at losing name recognition.