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    Charter Communications

    1.0 (2 reviews)
    Open 9:00 am - 12:00 AM (Next day)

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    Rise Broadband

    Rise Broadband

    1.2
    (31 reviews)

    I was a Rise Broadband customer for five years, and canceling my service was one of the most…read morefrustrating customer service experiences I've ever had. After being a loyal customer for five years, I was charged a $50 "equipment refurbishment" fee--even though I provided my own equipment when I signed up. Charging customers to refurbish equipment they supplied themselves feels completely unreasonable. The cancellation process was even worse. It took me five days and more than seven hours on the phone just to cancel my service. During my final call, I waited on hold for over an hour before finally reaching a representative. When he asked to place me on hold again, I explained that I was driving on the highway and could not remain on hold. Despite that, he put me on hold anyway, forcing me to hang up and start the entire process over again. Loyal customers deserve better treatment. Between the excessive wait times, poor customer service, and unfair fee, this was an incredibly disappointing experience. I cannot recommend Rise Broadband based on how they handle customers when it's time to cancel.

    One star rating only because zero is not an option. I don't know how they got an A+ rating with the…read moreBBB, but someone there must have gotten blown so hard they're still pulling their underwear out of their @$$. To say Rise Internet is the McDonald's of the internet service providers isn't exactly true. Dumpster diving would be more accurate and fitting when comparing them to the food service industry. They used to go by the name of Skybeam and their service was just as bad then as it is now. The largest source of their problems (other than methamphetamine addict being a requirement for employment in a technical role) is from them overselling the service and putting more (far more) customers on towers than they are rated for. The last couple of months I had service with this company I used my phone as a hotspot because when there was a signal the upload and download speeds were sub-Megabit. I was trying to change the password to the email provided by Rise. The process on their website was not working. I cannot remember the exact excuse they gave me, but told me in order to change it I would have to give them the new password and they would do it. Yes, they really think customers are as stupid as their employees. They were trying to get me to pay $9x.xx for the last month of service, which I didn't. I was hoping they would begin collection action so I could begin legal action. They never came an removed their equipment. Why waste fuel when you know it is malfunctioning and cannot be used on another unsuspecting victim/customer? TL/DR: Crap service from a crap company. Review edited because I saw they changed their name again, but not a good job at losing name recognition.

    Forefront Wireless

    Forefront Wireless

    3.0
    (2 reviews)

    If you live in Red Oak or outside of the areas that offer high speed internet like cable or DSL,…read moregive these guys a call. Their service is fast and has been very reliable. They had a few problems at startup, which is understandable with a new system, but I stuck with them and glad I did. My Tech support guy is Germaine. This guy is a class act. I can text him at just about anytime and he will respond and check out the system if I ever experience any problem. Very courteous and genuinely seems to enjoy what he does and believes in the company he is working for. That goes a long ways with me. I was with another ISP, I won't say their name but the initials are RBB. The difference is like night and day. Not only in the support and service but the quality of the internet service and speed. We can have two or three TV's streaming shows and someone playing online games at the same time and hardly notice any slow downs. Try them out. I honestly don't think you will find a better ISP in our area. Even if you are getting DSL, you might check them out. I am that pleased with them so far. Thank you Forefront Wireless, for bringing true highspeed internet to areas where it wasn't a real option for many years now. And a special thanks to Germaine, my tech guy, for keeping me up and running and being so easy to reach and talk to.

    I would not recommend for the Red Oak area. Only 2 techs to set up and maintain service. No true…read morecustomer service.

    Charter Communications - televisionserviceproviders - Updated August 2026

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