Signed up in July with my credit card and assumed it was on autopay. The service is so much faster than AT&T. My disappointment is that today in the middle of a conference call via WiFi, the line went dead. I was unable to rejoin an important call. Apparently, the autopay was never set up and my bill was overdue. OK, shit happens with new service being set up properly. My issue is that I was two months overdue and no one contacted me. No email, no call. I did not pickup a call from Stephenville, TX, I live in Corsicana. Since no voice message was left, I assumed it was one of the many I identified solicitation calls I get daily. Minutes later my internet was cut off. They also charged a late fee to reconnect service. They couldn't even set up autopay over the phone, I have to go by the office or fill out a form that they can mail out on request. No option to fill an autopay authorization online. This needs to be rectified immediately. For a technology company, they have low-tech customer service. read more

The quality of equipment, install personnel and customer service are all terrible. Few months in and multiple equipment replacements, all while dealing with the customer service people on the phone is like taking to someone who wants nothing to do with you. Have been outright lied to by them and when called on it the manager won't even bother to talk to call you over it. The install was terrible, just a 1' piece of flex out of the box and the line just laying across the yard, not even attempting to make it look like they care even a little. I'd go with anyone but this company for my internet read more

Too many customers on outdated nodes. Tremendous bufferbloat . Buy your own equipments.

I only had it for 4 months. It was out literally more than it worked. They would say they would send someone out, but on their terms which was Mon-Wed-Fri. I used my hotspot on my phone more than Vyve. I cancelled it and got starlink. read more

Have had nothing but issues since starting with Vyve. Tree limbs came down on the lines multiple times cutting internet out for days because the soonest they could come out would be 5-7 business days. Took them 6 months to bury my lines to prevent this from happening again. Now that the weather is changing we are getting less than 3 megabits per second speeds because of the "cold weather affecting the lines", with no foreseeable solution on the horizon. Also don't expect a discount on your bill for their service failing. Each time we ask we get the response "when the service ticket is closed a discount will be added to your bill based on time to resolution." I haven't seen one discount on any of my bills for the countless outages I have faced. I'm either stuck with Vyve's terrible service or a competitors lousy speeds. At this point CONSITENT lousy speeds seem better than 5-7 day outages and no internet due to "cold weather" crap excuses. read more

Absolute worst customer service. I've called twice and feel it was the same rude and unprofessional. First time I called regarding plans and what plans were available. He rudely said , there's none and Vyve trying to move away from internet. I disconnected the call because he was down right rude. Second time, I had forgotten to pay and called to see the last day to pay, he rudely said, it's due on this date and it will definitely be disconnected if not paid. I knew that, but he was rude as well. I hung up again. Again as, as a customer and as much as charge, VYVE could ensure customer received courteous and professional service when calling. read more

Every single week there is a service outage. Maybe stop putting bandaids on the problem and fix it. Service has been horrendous since northland sold out read more

I was lied to. The ACP program went away so I called Vyve on May 16th about my 89 year old mother's account. I was told not to worry, there is a special promotion with twice the monthly usage for 30.00 a month. Today she got a bill for almost 70. She only keeps the internet so we can "drop in" on her through the Echo Dot to make sure she's ok. I asked about the 19.99 promotion being advertised and was first told it doesn't exist, then told to call back and talk to someone else tomorrow. Quit being slimy and ripping off 89 year old people. You are liars and should be ashamed of your horrible business practices and the way you treat people. I would give zero stars if I could. read more

Why do I have to give any stars? The service is overpriced, the cost continues to increase with no explanation and no corresponding increase in services. The customer service department is among the worst I have ever had the misfortune of experiencing. They do not listen and consistently talk over you. If you have another choice, any other choice, take it even if it costs more. This company should be put out of business. read more

literally the worst internet I've ever had, every other day they have outages. if your looking to get internet this needs to be the last one you get it's absolutely horrible and unreliable. it's as if it runs off hamster wheels. 10/10 the worst internet experience I've ever had read more

I wish I could rate them less than one star. Overpriced. Absolutely horrendous customer service. Condescending. To the point of being down right rude. Complete scam artist. Claim to give 50mbps. When measured we were getting 8mbps. Literally every time the wind would blow the internet would go out. They talked a good talk to get you to sign up. They know they have a monopoly here and they completely exploit it. After over 2 years of UNRELIABLE service we are no longer with them. Save yourself the headache and steer clear of these jerks. read more

I wish I couldn't have given a star. Horrible service. Constant outages Terrible picture read more

We have been a customer for two years and have had poor service throughout. There is poor communication in the office and over the phone. Their internet and tv seem to randomly go off line frequently. You call for service and no one calls back. Would change to a Dish Company but that is not possible due to the number of trees in the area. There is a lack of urgency and a we'll get to it when we get to it. read more

Northland Communications was our Internet provider in the Texas Hill Country for about 11 years. For some reason, this year the service was spotty and we tried to get a service person to our home to check it out. It was impossible. When a service person finally came, he pronounced the problem "fixed," but it was not. Could not get Northland to send another service person out in a timely manner. We basically did without service for more than a month before firing Northland. When we called to cancel our service, they said they could get a service person out the next day. No, thanks. I would not recommend Northland for internet service. read more

Great customer service! My son can be watching Netflix while I'm catching up on my recordings and playing on Facebook on my phone and neither of us have issues. The few times it has dropped we call and get over the phone help immediately, or we are informed of an issue and how long to expect a delay. Good cable, better internet, awesome company! read more

this by far is the worst cable company of all times. it is always going off line. customer service is no help and is always blaming me for something wrong. . i would not advise anyone to get this service. ps. i had to give a star to get this to go thru but really it deserves a big fat goose egg read more

I use Northland's internet only and yes there has major outages were I lose connection, but it is decent internet compared to the other providers in the Corsicana area. I mostly use it for gaming and streaming videos. During games, if I lose connection it is generally due to the games servers and not the internet. Streaming videos is ok as long as nobody else is using the internet too. read more

Horrible service, 100s of drops on internet, Constant outages and problems and are never in a hurry to help. Known reported by tech problems go unrepaired. The major problem is no competition and a major lack of caring. Reported To FCC and would suggest others do the same. read more