tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

I've used these folks twice now, the first about 10 years ago when I first signed up with Dish and…read morethe latest when I upgraded to the Hopper about 5 weeks ago. Both were a disappointment involving multiple trips to get the job done The latest job is still ongoing. Their tech came out to swap the equipment out to upgrade to the hopper and was here for 7 hours even though I was told it would only take a couple of hours. That would have still been okay if every thing worked fine after he left. After about five hours I had to leave to go back to work and when I returned I tried out the new system and the Hopper remote would not work. I called A Cut Above(ACA) and the next day the tech came out but he brought the wrong remote and said he he would be back the following day with the right one. I didn't hear from anyone after that so I called ACA several times over the next several weeks with no luck getting the issue resolved; in the meantime I discovered that the tech did not hook up the hopper to my wireless modem as he was supposed to so I also called ACA about that and was told someone would be out the next day to hook the hopper up to my wireless internet and that they had mailed me my new remote. It is now 10 days after that conversation and neither has happened. I am a patient person but I finally became angry with ACA and was told that it was their contractors fault not theirs. I'm a home builder and remodeler who uses a lot of sub contractors and I can't imagine using that lame excuse with one of my customers. I asked for the owner to call but have heard nothing which speaks volumes. If your'e in business you need to take ownership of your problems; something that ACA knows nothing about. I am now dealing directly with dish.

If you want to wait forever, this guy is for you! He works during the day, somewhere else. So IF…read morehe comes to your house it will have to be at night. But, with me he promised to come and fix my receiver, but never called or came by. When I called him after the weekend, he said he forgot! But, it get better, the women at the shop, said he called but no answered. My phone will tell me when I missed a called, but if course he never called. I hate lyers. Do not waste your time like I did.

Great service and fair prices! No issues and helped resolve a problem that has nothing to do with…read moreantenna.

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have been a loyal customer for many years. I wanted to speak to the Waco office only about my…read morepricing to upgrade to Premium. The Waco office always told me trybto talk to them direct they give the better pricing pkg. Today called twice. The first rep said the only way to speak to the Waco office is to drive there! The second time I called the 800. The rep said the "Waco office is in Egypt". I promise she said.this. I'm not driving over there. I just won't upgrade.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

I have been with verizon for almost 30 years and have not had a contract with them for several…read moreyears.This started in August 2015 when I canceled the movie channels. The lady told me my next bill would be $ 179 I got the bill a couple of days later at full price and paid what was told over the phone. The next bill came with the difference of what wasn't paid and a late charge after contacting them several times over the next several months they kept raising my base rate to higher than I was paying with all the movie channels. In Nov. 2015 they turned off my home phone, no reason given, and turned back on as soon as I called them and gave them my name and phone number. Sent them a letter stating I would cancel them if someone would not contact me about the bill problem and got the Dec. bill. It did not show my Nov. payment of $200+ dollars so I called to cancel all services. They would not talk to me about it but had all the info on me in front of her, she told me how to spell my last name, and would not cancel any thing with out the account #, that I did not have with me at the time. So I wrote them a letter the same day stating I wanted everything canceled and to come a pick up their equipment. Shortly after that the phone calls started 2-4 times a day and one day 3 time in 10 minutes, not a person an automated dialer to where you punch numbers and be put on hold for next available representative nice customer service.as soon as I get a copy of my phone I will post it online. The calls continued and bill kept coming until April of this year and now I have a bill form frontier whom I never had contact with at all. I not the only person who has had trouble with them as I see TWC installing more and more in this area. People do not use Verizon for anything transfer you phone to another company as fast as possible. They do not deserve to be in business after treating customers like this that has been with them as long as I have.

Frontier has been the best internet service company that Ive been with by far! I have a 2 gig…read moreinternet plan for a 2 bedroom 2 bathroom floor plan. I noticed my bill went up $15.00 and reached out to Frontier and spoke with Tanasha. She was so wonderful and I had such a great customer service experience with her. Tanasha helped me receive a far lower price than I have before. Thank you for being awesome! I recommend going to Frontier any time especially if your area services this company.

1/5 -- Extremely frustrating experience…read more My Frontier internet went down around 1 PM and has now been out for over 9 hours. I work from home, so this outage caused me to lose 4 hours of PTO and I may now have to drive into the office tomorrow because my service still isn't working. What makes this even more frustrating is the complete lack of accurate communication. I tried contacting support and waited forever without getting connected to anyone. I also tried their outage text service and received no useful response. Then, when I finally got Frontier's online outage checker to work, it told me "Outage resolved in your area" with a resolution time of 12:00 AM on August 20 -- even though my internet didn't go out until approximately 1 PM on August 20 and it is STILL not working. I understand that outages happen. What I don't understand is leaving customers without service for hours while providing inaccurate information and making it incredibly difficult to get an actual update or speak with someone. For a service that people rely on to work from home, this has been incredibly disappointing. Frontier needs to do a much better job communicating with customers during outages and providing accurate restoration information.

Empire answered my inquiry looking for a media room service provider promptly on Yelp and were able…read moreto work around my less than spectacular schedule as a teacher to find a time that was suitable for me that would NOT require me to put in for a hard to find these day substitute teacher. When the plans for the proposed install of a replacement for my 4 zone audio system and relocation of the hub, was determined that it wouldn't be an easy rework, based on their inspection of existing speaker wiring, they were able to suggest an easier solution, while still giving me a choice of a more involved and expensive alternative to reroute the existing wiring to a new room I had originally planned. They installed a new Sonos system 3 amp setup I had ordered from Amazon, to replace an existing HEOS Drive 2. Even though they do a lot of HEOS installs, and could have provided me with a replacement instead, unlike other potential services, they were happy to install the Sonos system and shared with me their thoughts on the merits and benefits of it versus the HEOS system it replaced. They walked me step by step through the setup of a Sonos account, naming the amps and pairing of the amps to the app on my phone. They made sure that everything connected easily, worked properly, and showed me how to use the amp to turn on each of my zones, and operate them separately and in combination with one another. They made sure I was happy with the connection and sound quality in each of my 3 zones. I also needed them to fix the LED backlighting on my 110" screen in my media room- it had been flickering when it did turn on, and frequently not turning on at all in response to the programming on my MX-780 universal remote. I had even bought a string of replacement LED light strips to replace this evidently malfunctioning one, as I was sure the were toast after 5 years. Instead of just replacing them, they troubleshot the existing set, determined it was merely a busted power block and cord, and then replaced those items only with supplies they had on hand. They also noticed that my universal remote still had AT&T Uverse programmed on it and not the Direct TV I've had for the past 3 years. They suggested I could update it and get rid of the extra Direct TV remote- and although this was a no-brainer in hindsight- I was so preoccupied with the other two projects that I hadn't even thought of how annoying it has been to have to use a 2nd remote to watch games! Picking up on my needs and doing what's best for the client, even without being asked, and fixing something that would have been more expensive, taken more time, and ultimately made them more money, if they had followed my instructions and just replaced it, were two hugely impressive displays to me of the integrity, honesty, and commitment to excellence these guys provide for their customers. When all was said and done and the time and work for the install ended up being much less they their original online estimate based on the information I provided them, they informed me it may take a few days to refund me part of the difference from the deposit I had prepaid prior to their visit. I was so blown away that they felt they owed ME money and with their attention to detail, polite service, intuition on addressing needs I had not even considered, and the quality and care of fixing all that I had requested, that not only did I tell them to keep the full deposit, but to please go ahead and charge me the remaining balance and the full amount of their original estimate. Although I am just a teacher on a pretty meager budget, I recognize the value and quality of what Empire was able to do for me, and I was already prepared to pay a bit more- as estimates online based on client info and sight unseen, can only be so accurate. So, getting everything completed, slightly different than I had originally imagined, but still in a manner that reflected my needs for this install, plus saving me money on another task and including additional unrequested but very welcomed related service, all in a helpful and polite manner, is rare these days and in my opinion a bargain for my original estimate. I paid what I expected to pay, and ended up with so much more- definitely exceeded my expectations! I can't recommend a better business to service your home theater, home sound, or audio/visual needs! If only Empire had done this install originally when we built this house 5 years ago instead of the crummy, corner cutting outfit that worked with our builders that we were forced to use..... I am looking forward to using them again in the coming weeks for similar MX-780 repairing and replacement for my in-laws for a project they've been needing help with for the past few months. Empire was amazing!

Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!